I made an appointment online to renew the Hong Kong and Macao Pass, but the appointment number and password are gone. What should I do? Urgent! ! !

You can check at the local entry-exit office hall with your ID card and Hong Kong and Macao Pass.

If the Hong Kong and Macao Pass expires, you need to go to the exit-entry administration department of the public security bureau at or above the county (district) level where the account is located in person. The required materials and related procedures are the same as those at the time of initial application.

When handling, you need to bring the following information:

1. Original and photocopy of my ID card;

2. Two-inch bareheaded plane color recent photo with blue background and dark collared coat. The photo size is 48X33mm, the head width is 2 1-24mm, and the head length is 28-33mm (you must take photos in the photo studio designated by the Public Security Bureau or at the entry and exit, remember to take the photo receipt, and it is recommended to take photos at the entry and exit).

3. The old Hong Kong and Macao Pass needs to be returned to the Exit-Entry Administration.

Processing time:

8 working days for online application and telephone application endorsement;

Window application, EMS agent application endorsement 18 working days.

Extended data:

From September 20 1 year 18, mainland residents all over the country can apply for replacement (replacement) of entry documents and apply for entry and exit documents in different places, which can be completed within 7 working days.

(1) Mainland residents can apply for the replacement (replacement) of ordinary passports, Hong Kong and Macao passes and Taiwan passes at any public security exit-entry administration institution in China.

(2) Mainland residents can apply for group travel endorsements to and from Hong Kong, Macao and Taiwan at any public security exit-entry administration institution in China.

(3) The time limit for mainland residents to apply for ordinary passports, Hong Kong and Macao passes and Taiwan passes at their places of residence has been shortened to seven working days.

working platform

The government service platform of the National Immigration Bureau will be launched simultaneously on April 1 day. Citizens can log on to the service website, the National Immigration Service APP, etc. Make an appointment to apply for a permit, handle travel endorsements to and from Hong Kong, Macao and Taiwan, inquire about the progress of document processing, entry and exit records, etc. The platform will provide citizens with 24-hour online service.

References:

Baidu Encyclopedia-China People's Pass to and from Hong Kong and Macao