Qinghai Province 12345 Acceptance Scope

Qinghai Province 12345 accepts complaints and suggestions on urban governance, public services, market supervision and economic and social development.

12345 generally refers to 12345 government service convenience hotline, which refers to the public service platform set up by local municipal people's governments and composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo and WeChat. , providing 24-hour manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345.

12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

The work of the hotline 12345 is subject to democratic supervision by deputies to the people's congresses at the corresponding levels and members of the CPPCC, and the operation of the hotline 12345 and the handling of various departments are submitted as required, and the hotline is publicized to the public in an appropriate way and actively accepted by the society. Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that everything demanded by the masses is echoed and implemented.

Article 97 of the Law of People's Republic of China (PRC) on the Protection of Minors The people's governments at or above the county level shall open a national unified hotline for the protection of minors, and promptly accept and transmit complaints and reports that infringe upon the legitimate rights and interests of minors; Encourage and support people's organizations, enterprises, institutions and social organizations to participate in the construction of service platforms, service hotlines and service sites for the protection of minors, and provide advice and help in the protection of minors.