Bring you a different service experience!

Meiqia and global immigration bring you different service experiences!

Social background: In recent years, China has been opening to the outside world, and a wave of going abroad has formed under the new economic situation. People go abroad for study, travel and immigration. Their interest in exploring the outside world, strong atmosphere of studying abroad, strong family payment ability and good adaptability to foreign life have further promoted the rapid momentum of going abroad.

Brand background: Global Immigrants serve the elites in more than 30 cities in China, Southeast Asia, Oceania, Europe and North America with the concept of internationalization, and are committed to providing "unimpeded access" for the global elites. The solution of "worry-free settlement" provides diversified product choices for those who want to realize their global dreams, and puts themselves in the interests of customers and strives to become the first brand in their minds.

For a long time, global immigrants have been engaged in cross-border services such as studying abroad, investing in entrepreneurship, technical work visas, passport projects, and overseas settlement, which means that an intelligent, efficient and flexible customer service system has become the key. Global Immigration cooperated with Meiqia to explore the intelligent upgrade of user service system through the integrated solution of manual online customer service system+cloud call center+work order system.

Omni-channel intelligent service

Global migration focuses on "professional services" and provides a variety of service options. Whether you are immigrating, studying abroad or traveling, global immigrants can tailor a professional service mechanism for you.

Therefore, in order to meet the needs of various usage scenarios of global immigrants, Meiqia provides omni-channel intelligent solutions for global immigrants, and accesses channels such as PC-side online customer service and mobile phone pages to solve problems for users anytime and anywhere. Customer service does not need to switch channels, but can reply at the customer service workbench, which is convenient for customer service personnel to receive conversations from different channels and improve service efficiency.

At the same time, in order to bring more satisfactory service experience to users, Meiqia provides a variety of system automatic message configuration and delay transfer settings to ensure that users can receive customer service messages in time and get a better service experience.

Quality user service

What customers have been pursuing is the optimization of service experience, constantly improving the service level from the customer's point of view, and constantly discovering places that need to be made up, improved and innovated from the outside, and taking this as the promotion point of product cycle iteration ability, constantly improving customer experience and perfecting product service objectives.

Global immigrants have a large number of consultants every day. Therefore, the advanced conditional allocation strategy provided by Maggie can accurately allocate customer service through the user's access trajectory, IP address and user information, fully meet the customer's one-to-one service requirements and bring users a more satisfactory service experience.

At the same time, Meiqia provides a variety of system automatic message configuration and delay transfer settings to ensure that users can receive customer service messages in time, get a better service experience, improve service efficiency and make customers wait for zero.

Customer service management based on data

Global immigrants have always valued the value of data. Meiqi provides real-time monitoring and data reporting functions for Global. The world can view and analyze the promotion effect, channel customers and customer service reception through multi-dimensional statistical reports. In addition, you can export reports for summary analysis.

When there is an urgent problem and the front-line customer service can't handle it well, managers can quickly resolve the crisis through compulsory intervention; On the other hand, managers can also analyze the service quality of each customer service and each customer service group through data, analyze hot public opinions, and promote more comprehensive quality upgrade management.

Through the data chart analysis of Meiqia, the original scattered customer service data is managed in a unified way, which helps global immigrants intuitively analyze service quality/satisfaction and other indicators and provides data basis for lean management.

Efficiency and intelligence are the requirements of the continuous development of global immigrants. The quality of these services and the rapid decision-making speed of global immigrants can determine the value brought to customers. Obviously, the service decision-making and service process of global immigration basically meet the needs of customers, which is why we can integrate into global immigration.