12367 What is the service platform?

The service platform of National Immigration Bureau 12367 was officially opened by National Immigration Bureau on April 8, 20021. The platform is an integrated "customer service center" of the national entry-exit administration agencies, aiming at solving the inconvenience problems such as inconsistent telephone numbers for entry-exit administration services, hard to remember and busy queues.

On April 8th, 20021,the service platform of the National Immigration Bureau 12367 and the English portal of the National Immigration Bureau were put into operation. The English version of the portal of the National Immigration Bureau takes the role of immigration management as the core, creating an integrated, multifunctional and international online comprehensive service platform.

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Platform characteristics

The platform makes full use of Internet cloud deployment and artificial intelligence technology, fully docking the existing consultation and complaint hotline seats of the national border inspection organs and local public security exit-entry administration departments, and accepting the service needs of Chinese and foreign personnel for exit-entry administration, such as policy consultation, opinions and suggestions, and providing bilingual Chinese and English, "7×24" all-weather manual services.

At the same time, according to the spirit of "Guiding Opinions on Further Optimizing the Convenience Hotline of Local Government Services" issued by the General Office of the State Council, the National Immigration Bureau merged the 12367 service platform into the 12345 hotline where the national border inspection organs and local public security exit-entry administration departments are located in a decentralized manner;

Promote the interconnection and information sharing with the 12345 hotline platform system, undertake the professional problems and demands of the 12345 hotline in time, and provide more high-quality, convenient and refined government services for the broad masses of the people.

Baidu encyclopedia-12367 service platform