5 summary report on the completion of work tasks

# Report # Introduction A summary report can help us find the rules in our study and work. The following is a summary report on the completion of work tasks compiled by KaoNet. Welcome to read!

1. Part I Summary Report on the Completion of Work Tasks

It is a great honor to be a typist in our company. Since I joined the company, with the strong support and help of business executives and colleagues, I have studied hard, strictly performed my duties and successfully completed my tasks. First, strengthen theoretical study and constantly improve their comprehensive quality.

Since I joined the company, I have respected my leadership and got along well with my colleagues. In order to enter the work role as soon as possible, I consciously and seriously study the system and rules of the company, department and this position, and work in strict accordance with the work system formulated by the company. Be able to persist in learning political theory and professional knowledge related to secretarial work. Actively participate in various learning activities organized by the company, and use their spare time for self-study.

Second, strictly perform their duties and strive to do a good job.

Since I entered the company, with the support and help of business executives and colleagues, I quickly mastered and became familiar with the requirements and skills of this position, and completed the entry, proofreading and copying of materials and documents handed over by the company strictly on time and in quantity to ensure that the printed materials are accurate, neat and clear, and meet the requirements of material specifications. Try to make the text layout as beautiful as possible, and try to make the printed documents or materials easy for everyone to use.

Three, be loyal to their duties, strictly do a good job of confidentiality.

At the same time of text entry, we can conscientiously implement the confidentiality system, properly keep the manuscripts of written materials, destroy the invalid manuscripts in time after printing, and do not disclose confidential materials and file contents. Proofreading waste, old materials and documents can also be properly disposed of.

Fourth, practise economy and put an end to waste.

In order to make clear the use of office consumables in the printing room, we have made a "printing register", and all materials printed, copied or mimeographed should be truthfully registered. "Practice economy and put an end to waste". Computers, printers, photocopiers and other items in the printing room can be strictly managed to ensure the smooth progress of printing work, and learn the simple maintenance and maintenance of these equipment in the work.

Shortcomings and future plans of verb (abbreviation of verb)

Since I worked as a typist, although I have made good achievements in my work, there are still some shortcomings. For example, the basic knowledge of writing is relatively low, and the application and operation of computers need to be further improved. These shortcomings need to be improved in the future work. In the future, I will definitely study harder, delve into secretarial knowledge, computer knowledge, enterprise management knowledge and other aspects of knowledge, strive to improve my overall quality, and strive to become an excellent employee and make my due contribution to the prosperity of the company.

2. The second part of the task completion summary report

The work of xx logistics trade union mainly presents the following characteristics: First, actively organize employees to carry out theme education and training activities around the company's key work; The second is to serve the overall situation and strive to do a good job in enterprise stability; Third, the party and government leaders of the company fully support the work of the trade union and take the lead in participating in various activities of the trade union. The summary of the work in the past year is as follows: 1. Focusing on the central work of the company, grasp the key points and actively organize thematic education and training activities.

In order to effectively improve the company's management level and operating quality, the company took performance management as its work focus in 20xx, formulated and implemented performance appraisal methods, improved and refined responsibility objectives and post responsibilities, and defined work processes, assessment items and standards, and took 20xx as the performance management year. Around the central work of the company, the company's trade unions actively carry out thematic education and training activities. Employees have been organized to study several highly targeted and instructive topics, such as performance appraisal: paying attention to performance, the orientation of performance appraisal is summary and promotion, and performance management = goal+communication. , also organized department heads and employee representatives to hold special seminars to exchange experiences and practices since the implementation of performance management, explore improvement methods and measures in view of the problems existing in the work, and organize employees to carry out performance management knowledge answering activities.

At the same time, in order to effectively improve the work style, all employees were organized to carry out big discussion activities such as "stressing righteousness, cultivating new styles" and "creating excellence", and several briefings such as "Enterprises need righteousness, employees call for righteousness", "Confidence unites strength" and "We are activists joining the Party" were compiled and issued successively. Through a series of study and education activities, employees' ideas and work styles have been obviously changed and improved.

Second, strengthen training, cultivate excellent corporate culture, and constantly enhance the market influence of enterprises with comprehensive quality of employees.

According to the requirements of the training plan of the group company, on the basis of the education and training plan made at the beginning of the year, the specific training and learning arrangements for each month are made every quarter. At the beginning of August, according to the spirit of the speech made by the main leaders of the group company when they came to our company for investigation, the education and training plan was revised and adjusted again, making the training work closer to reality and more targeted.

Over the past year, combined with the characteristics of the company, the training form of meeting instead of training has been clarified. At the same time, it highlights the training contents such as warehousing and logistics knowledge, performance management knowledge and professional skills, service concept and team building. According to the different characteristics of middle-level managers and ordinary employees, functional departments and business departments, they have the same subjects and knowledge points, but also different themes and emphases. At the same time, all departments are required to carry out the study and training of professional knowledge and business skills in a targeted manner according to their own characteristics, and strive to combine the reality, teach as needed, and apply what they have learned. For example, the customer service center, warehouse department and China Merchants Bureau carry out "warehouse management knowledge Q&A" activities, and the comprehensive office organizes employees of this department and middle managers of the company to carry out "human resource management Q&A" activities.

At the same time, adhere to the implementation of "training, assessment, rewards and punishments" integrated incentive and restraint mechanism, first, all centralized training, the implementation of signature system; Second, it is not only required to remember the lecture notes well, but also to write out the experience; The third is to implement a credit system for training assessment. Trade union leaders will check the completion of training notes or learning experience of each employee. Complete the credits according to the regulations and reimburse a certain amount of books and newspapers; If the required credits are not reached, a certain amount of performance pay will be deducted. Through a series of effective measures, enhance the consciousness and initiative of employees to learn cultural knowledge.

Three, workers care about the enterprise, love the enterprise, and actively make suggestions for the management and development of the enterprise.

There are many old employees in the company, and these old employees spent their best time in this land. Everyone has deep feelings for this land, and naturally they love and care about their own enterprises. For the management and healthy development of the company, the employees put forward many reasonable suggestions. For example, the head of the trade union suggested to the group company to integrate the internal logistics resources of the group company and seize the opportunity to vigorously promote the development of logistics business projects, which received the attention of the leaders of the group company and started the investigation of logistics distribution projects in time; In view of the practical problems such as difficult vehicle control, difficult vehicle scheduling scope and high cost, suggestions on reforming the current vehicle use mode were put forward to the main leaders of the company, which were also adopted. The train of thought and measures for revising the Regulations on Automobile Management are as follows: Now, urban public transportation extends in all directions, making it very convenient to travel by car. Except for emergency, cash escort, bulk purchase and other special circumstances, it is convenient to work and save money by using public transportation instead of public transportation and solving the problem of reimbursement of transportation expenses by purchasing bus ic cards. The staff of the security department put forward suggestions to the main leaders of the company to wear badges during working hours: first, we should standardize services; The second is to facilitate customer supervision; Third, there must be no omissions and carelessness in safety management; All personnel entering and leaving the reservoir area must show their certificates and strictly control them. This suggestion was not only adopted in time, but also praised and given some material rewards.

3. The third part of the summary report on the completion of work tasks

20xx is an extraordinary year. Xx Investment Guarantee Co., Ltd. has withstood major challenges and tests rarely seen in history. Under the strong leadership of the board of directors with Comrade Yang Zichuan as the core, all employees of the company are United and strive to overcome various difficulties. Overall, good results have been achieved. The following is a summary of 20xx's annual work: First, the basic situation.

1, xx Guarantee Investment Co., Ltd. was established in 20xx65438+February with a registered capital of 99 million yuan. It is the organizer of the credit re-guarantee system in Jiangsu Province. In 20xx, the credit rating agency of China People's Bank was rated as "a-", and the credit rating of China Industrial and Commercial Bank was rated as "a+", which was rated as a "two-star" enterprise by Zhenjiang Municipal Government. It is one of the 49 key cooperative customers of Jiangsu Industrial and Commercial Bank. The company follows the principles of government guidance, market operation, service optimization, convenient financing, standardized operation and risk prevention, and mainly provides financing guarantee services for Zhenjiang SMEs to apply for short-term working capital loans from banks.

2. At present, the company has signed cooperation agreements with China Industrial and Commercial Bank and Zhenjiang Rural Commercial Bank, established cooperative relations with many financial institutions such as Bank of China and Bank of Jiangsu, and provided financing guarantee loans of 266 million yuan to 76 small and medium-sized enterprises in 20xx.

3.20xx, opportunities and challenges coexist. In order to standardize the industry behavior of guarantee companies, Jiangsu Province has carried out orderly clean-up and rectification, which has greatly improved the financing environment of small and medium-sized enterprises. At the same time, due to the national macro-control, the adjustment of the central bank's fiscal policy and monetary policy, and the excessive concentration of credit risks of banks in Zhenjiang in the steel trade industry, for the sake of risk control and risk diversification, major banks have suspended their credit and lending to the steel trade industry, and even stopped cooperation with guarantee companies associated with steel trade enterprises. In view of the grim situation of the steel trade industry under the macro-control policy, the company actively and decisively adjusted its response measures, made every effort to maintain the steady development of its business, opened up new businesses different from traditional business categories, including business variety innovation and product structure innovation, paid more attention to commercial guarantee and manufacturing guarantee, especially the guarantee business of non-steel trade enterprises, and cultivated and formed its own high-quality customer base through various resource platforms. Existing resource platforms include Jiangsu Yilin Wood Industry Park, Zhenjiang BenQ Trade City and Zhenjiang.

Two. Operation and management

1. All the company's capital is deposited in the agreed bank, and it has not engaged in short-term investment, loan granting or other businesses prohibited by the regulatory authorities. The Company shall withdraw various reserves in strict accordance with the regulations, withdraw the unearned liability reserve according to 50% of the premium income of the current year, and withdraw the guarantee compensation reserve according to 65,438+0% of the guarantee liability balance at the end of the current year.

2. In the past three years, the company has handled 2,365,438+0 guarantees, with a total external guarantee of 65,438+02. 65.438 billion yuan, the company's 20xx annual external guarantee amount is 2. 6.6 billion yuan. At present, the company's debt balance under insurance is 65,438+0. 6.7 billion yuan. Guarantee fee per year 1. 68%。

3. Corporate governance:

(1) Establish and improve the organizational structure, and gradually form a long-term mechanism of general manager responsibility system under the leadership of the board of directors, including business department, risk department, finance department, office and other departments. We have a group of accountants, economists, lawyers and other professionals, and are committed to establishing a high-quality and efficient professional financing guarantee team by recruiting talents.

(2) This year, the company established and improved the corporate governance structure, improved the rules of procedure, decision-making procedures and internal audit system according to the "Guidelines for Several Work of Financing Guarantee Companies in Jiangsu Province" to maintain the effectiveness of corporate governance. Based on the principles of safety, liquidity, legality and profitability, the Company has established a business model of sustained and steady market-oriented operation, set up a guarantee project review committee, standardized business operation procedures, and specially formulated a series of localized and diversified governance systems for the company's business development, such as review meeting system, risk fund and accountability system, and risk liability agreement.

(3) A new mode of "employee business training, self-study and mutual learning" was created. Company managers participated in the training course for senior managers of financing guarantee companies in Jiangsu Province, the training course for assistant credit managers in Zhenjiang City and the continuing education of Fudan University in Shanghai. Since the company's business training course started, it has planned courses such as basic computer application and basic financial accounting, introduction and business process of bank bill guarantee business, introduction and business process of floating loan guarantee business, application of risk assessment method, introduction and business process of personal loan guarantee business, etc., and is moving towards a learning-oriented and team-oriented company.

Three. Existing problems and suggestions

Summarizing and reviewing the practice of cooperating with banks to support financing guarantee for small and medium-sized enterprises in the past three years, there are still some obvious problems, which are mainly reflected in:

1. Some steel trading enterprises lack customer management, the quality of enterprises recommended by the market needs to be improved, and post-loan management is still weak.

2. Due to lean bank personnel, less manpower and heavy tasks, it takes a long time for banks to report renewal projects for approval, and the overall efficiency needs to be improved.

3. Due to various financing guarantees, the financing cost of customers is still relatively high.

4. The term and variety of bank loans are single, which cannot meet the diversified needs of customers.

Fourth, fruitful results, and a new high next year.

By October 30th, 20xx165438+/kloc-0, the company had realized guarantee fee income of RMB 3,356,5438+0.9 million, guarantee compensation reserve of RMB 5.48 million, short-term liability reserve of RMB 828,000 and undistributed profit of RMB 3,654.38+0.8 million.

According to the predicted credit line and accumulated guarantee balance in xx, it is estimated that the business volume, business income and profit will double in xx.

4. The fourth part of the summary report on the completion of work tasks

In 20xx, under the guidance of the Bureau of Organ Affairs and the specific leadership of Director Li of the reception center, he earnestly performed his service duties and creatively carried out the reception work around the work center, which won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, I have made some achievements in different aspects, mainly in the following aspects. The following are my thoughts on this year. Work summary: 1. Progress and familiarity

As a service work, the essence of hotel industry is to provide excellent and comfortable dining and rest environment for guests. Reception at the front desk is an important part of the work and also represents the first impression of the hotel. The front desk service personnel must be highly familiar with the importance of work, always keep in mind the service tenet of "guests first, service first, and make guests completely satisfied", always smile and receive guests from all sides seriously and humbly. Only by making continuous progress in thinking and being familiar with the importance of the front desk work can we do the front desk work well. Only by focusing on our own work and attaching importance to every service link can we ensure the orderly and healthy development of all the work.

Second, work hard.

Over the past year, I have worked diligently and practically, strictly in accordance with the regulations and requirements of the front desk work, earnestly performed the duties of the front desk service, and actively carried out various tasks. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively settle with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly to xxx and properly handle various problems in my personal life.

Third, strengthen study.

At the same time of solid work, I insist on learning all kinds of cultural knowledge, mainly in the aspects of hotel management, law, accounting and so on. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we make progress in work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as the overall awareness and initiative is not strong enough, which needs to be improved in the next step.

In short, at the end of 20xx, with the care and help of leaders and colleagues, I made some achievements. However, in the face of the new situation and new topics, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work to contribute my own light and enthusiasm to the all-round development of the reception center.

5. The fifth part of the summary report on the completion of tasks

With the joy and hardship of hard work, in the past year, we have made great progress in exploration, development, unity and innovation, and all indicators have made great progress. Thanks to everyone's joint efforts and struggles, we have achieved today's achievements. Thank you! Over the past year, with the joint efforts of everyone, the hotel has made a breakthrough in management. The following is a summary of 20xx's works: 1. Take precautions, keep pace with the times, seize opportunities and promote development.

At the end of last year, according to the situation at that time, we issued the first goal of striving to achieve a good start in the first quarter, and made clear the great significance of a good start plan. The success of a good start has won valuable opportunities for our development throughout the year, laid a solid foundation for achieving various indicators throughout the year, and provided great spiritual motivation for meeting new challenges. Subsequently, we defined xx as a good start plan for the second quarter, which provided important support for the operation in the second quarter.

2. Grasp the market pulse, assess the situation, and define the development direction.

According to the reopening of international hotels, we should do a good job in market research in time, accurately grasp the market positioning, and start with hard work, strengthen training, ensure quality and warm customers, so as to ensure the stable situation of occupancy rate rising instead of falling. At the end of xx, xx Hotel closed down. Seize the opportunity to attract customers in time. At the end of xx, spring tea was listed as an opportunity to give back to big customers, which narrowed the distance with customers and laid a good foundation for the next stage of operation.

3. Highlight key points, prioritize, and fully expand marketing channels.

In view of the increasingly fierce competition in the industry and the increasingly strong market segmentation, we have strengthened the development direction with marketing as the leading factor and catering as the main support, which has promoted the popularity of the whole hotel. In the past X years, catering, a hot department, has been used to launch various marketing policies and realize new activities every month. At the same time, take the initiative to attack, widely publicize, control more points, stabilize old customers, attract new customers, and broaden the customer base through newspaper entrainment, leaflet SMS distribution, and telephone return visits.

4. Refine products and never let go of any profit growth point.

In view of the rising occupancy rate of rooms, through many market surveys and discussions with the front office department, housekeeping department and sales department, the room type and price were re-divided, and on the basis of maintaining special rooms, the provisional price adjustment was carried out three times successively, which greatly improved the profit level. Xx has never had a business philosophy and has become a business blind spot. We made a preliminary transformation and discussed it.

5. Set development goals every month to illuminate the way forward.

We are not satisfied with the business plan released at the beginning of the year. According to the business form of each month, the development goal is reset every month, aiming at a higher frame of reference, increasing the pressure and enhancing the sense of crisis and urgency to accelerate development. X set himself the goal of exceeding the original plan by xx million yuan, and exceeded it every month.

6. Purchase first, strictly control costs and strive to improve profitability.

The purchasing department first assumes the responsibility of cost control, and strictly controls the purchase price by identifying multiple suppliers, comparing procurement methods. At the same time, the kitchen strictly controlled the food cost rate. In the past year, in the case of rising prices, there was not a month that exceeded the planned cost rate. Various departments have also achieved remarkable results in cost control by saving energy such as water and electricity and consumables such as small square towels. Through a series of measures such as investigation, investigation and repricing of wine prices in the same industry, the cost rate of wine is expected to achieve results in the next year.