Would you like to ask the work flow chart of the outbound tour leader?

Answer the work flow chart of your outbound tour leader first: * * Location (airport/other) 1) Check-in roll call, check-in 2) Deliver luggage, check-in 3) Assign seats, explain the procedures 4) Check out 5) Security check, document check 6) Boarding/other means of transportation 7) Help to enjoy airplane/train meals and help to fill them out. Arriving at the destination airport/port 9) Assisting passengers with entry formalities and baggage claim 10) Customs inspection, and reiterating to passengers what can and cannot be brought into the country 1 1) Contact the local tour guide 12) Check the itinerary and baggage quantity with the tour guide 13) Introduce the tour bus. During the trip, accompany the passengers to the hotel/dining/scenic spots/shopping 15) Be responsible for room registration when going to the hotel, introduce personal charging service, introduce what free hotel facilities are available, and check the luggage 16) Be responsible for seat allocation when going to the restaurant 17) Help take care of the passengers when going to the scenic spots and shopping1. Responsible for baggage check-in and boarding pass 19) Assist passengers to go through exit formalities 20) Assist passengers to go through tax refund formalities when necessary 2 1) Shake hands and thank you after returning to China and Hong Kong before answering your detailed questions 1) Prepare for travel? Attend the tea party and introduce yourself to the group members, especially how to address you. (b) Providing information about the destination to group members, including weather, currency, food, clothing and local taboos; (c) Distribute information to team members, such as daily itinerary, hotel information, team badges and luggage tags; (d) Confirm information about leaving the group; (i) Travel documents, passports and visas; (2) Information about air tickets, boat tickets and room lists; And (3). (4) Special tourists who are vegetarian and special dining arrangements (5) Postponement arrangements (6) Call the guests to confirm whether the information about the tour is correct. (e) Go to the library or surf the Internet to collect information about the destination, or ask the local seniors who have taken the tour group. 2) Service during the trip? A: (a) Non-airline groups and outbound arrangements (at railway stations or docks). (1) Hold high the team flag to call the roll and introduce yourself. (ii) Check the travel documents and visas of visitors. (3) Inform the guests of the departure time, destination and entrance position of the vehicle. (iv) Clearly explain the customs clearance procedures and entry methods. (v) Distribute tickets or boat tickets to remind guests of the latest entrance time. (six) inform the location of * * * after arriving at the destination. (7) Remind guests of the number of duty-free goods they can carry and related restrictions. (2) Airport departure arrangements (1) Sign in for roll call and introduce yourself. (ii) Check the travel documents and visas of visitors. (3) * * * All group members and arrangements will send luggage to the warehouse. (iv) Arrange seats and issue boarding passes (remember to group family members or members of the same group). (five) inform the location of the registration gate and the latest boarding time. (vi) Remind team members that they must keep receipts for all checked baggage so that they can find it when the baggage is lost. (vii) Remember the number of luggage pieces and record the number of luggage pieces carried by each member. Sometimes individual members will send more than one piece of luggage to the cabin. Although this is against the regulations, it is usually acceptable. If necessary, you can charge extra baggage fees to the group members, but only with the approval of the company can you charge the guests. (c) Count the number of people on the plane (i) and provide information such as flight time, free drinks and meals for members going out for the first time. (ii) Assisting members in preparing immigration/customs forms. (3) Inform members and flight attendants of their seat numbers, so that guests and flight attendants can find you when they need help. (4) If necessary, reconfirm the arrangement of special meals and count the number of members of the group. (4) Transfer procedures at foreign airports (1) If you have obtained the boarding pass for the next flight from an airline in Hong Kong, you can distribute it to all group members at the transfer airport. (2) If you want to transfer to another passenger station at the airport, check whether the guests have arrived. (3) If you need to check in again, you must explain the time and place to the guests and issue the boarding pass again. Then remind them of the boarding time and boarding gate. (4) Note that some countries need to go through customs clearance procedures after arriving at the first stop in the country. (e) Leave the plane (i) Remind all members to take their carry-on luggage. (2) Inform members to go to the designated place after disembarking. (f) Arriving at the destination airport (i) Remind members to prepare travel documents for inspection by local immigration authorities. (ii) Take back the checked baggage and remind members to check whether the contents of the baggage are lost or damaged after picking up the baggage at the airport. Once the luggage leaves the pick-up area, it is difficult to apply for compensation. Remember the same thing when you pick up your luggage at other traffic fortresses. (3) Having passed the customs inspection. (iv) Leave the customs passage and step into the airport. (v) The local representative will pick up the plane. (six) notify the number of delegates and the number of luggage. (vii) Ensure that all luggage is intact and stored in the station wagon or luggage cart. (8) Settle the team members first and let them wait for a while. When you find the local representative, you can continue your trip. 2008-04-1411:47: 01Supplement: (7) Entry-exit and customs formalities (1) No matter what means of transportation you take to arrive at the airport, the tour leader should explain the customs clearance procedures clearly to the members before departure and repeat them on arrival. The tour leader himself must know the customs laws of the destination [this point is introduced in the TIM (tourist information manual) printed by IATA and the materials of duty-free shops]. (ii) After picking up the luggage, the tour leader may suggest that the members prepare travel documents and entry cards, and open the luggage for customs inspection. (3) The tour leader should first pass the certificate inspection by himself, and then instruct the members to pick up the plane after they have passed the customs inspection one after another. Anyone's luggage must be claimed by himself. 2008-04-1411:48:18 supplement: (4) the tour leader should first explain the number of tour groups to the customs officers, and the customs officers will decide on individual or group clearance. During the whole process, the representative of the tour leader should talk to the customs officials and provide them with the necessary information. It is best for members to hang the league chapter on the front for identification. No one, including the team leader and members, should show impatience or dissatisfaction, which will slow down the procedure and even lead to the detention of members. Passengers must cooperate when going through customs. Customs officers sometimes need to check the luggage one by one, and sometimes they just take samples. Remember never to help anyone with their luggage. (v) Generally speaking, Customs officers will be lenient with tour groups, and they will generally pay attention to the entry of alcohol, tobacco or drugs. If a member brings contraband into or out of the country, it is only his personal problem, and the tour leader should never participate in such illegal acts. 2008-04-1411:48: 39 Supplement: (6) If there is any luggage mistake, the team leader can assist the team member to go through the relevant formalities without affecting his other work. (h) On the way to the hotel (i) introduce local tour guides and drivers. (ii) Inform members of the travel time required. (iii) Recite the future itinerary and remind members of the time in the hotel lobby. (iv) Provide members with a safe place to store their travel documents and valuables. (v) Introduce the general facilities of the hotel. April 2008-14-11:48: 59 Supplement: (1) Arriving at the hotel; (i) Book rooms and assign room keys (pay attention to grouping members from the same family together). (ii) Arrange the distribution of luggage to each room. (iii) Inform members of their own (team leader) rooms. (four) the time and place of the announcement of * * * *. (v) Arrange morning call service. (vi) Introduce the opening hours and charges of general hotel facilities and entertainment facilities. (vii) Remind guests of the charging facilities in the room, such as long-distance telephone, refrigerator and TV. (viii) Teach group members how to use the telephone and view information. (ix) Distribute hotel business cards. April 2008-1411:49:12 supplement: (j) During the trip, (i) try to help the guests when getting on and off, and pay attention to the traffic situation, especially when crossing the road, so as to avoid accidents. (2) The number of people and luggage must be counted. (3) Cooperate with the tour guide to make the atmosphere in the car as good as possible. (four) confirm the return flight location and ticket. (five) keep in touch with the reception unit. (six) concerned about the clothing, food, shelter and transportation of the members; The arrangement of eating, drinking and having fun. (seven) try to take care of the reasonable requirements of the team members. 2008-04-14-11:49: 26 Supplement: (k) Return trip (1) Notify all group members when returning * * * Time, place, baggage claim time and baggage allowance when returning. (2) If any member leaves the group, remind him to confirm the return flight. (3) Hong Kong Customs: (1) The tour leader should have a basic understanding of the customs regulations, and also explain clearly to the members, such as the limit of cigarettes and alcohol allowed for each citizen of China and Hong Kong. (2) Members are not encouraged to engage in illegal activities. If you know that some members have similar intentions, you should not give them permission. If team members take risks, you may face difficulties. (3) Remind the members to go through the customs clearance formalities alone, and the team leader can't help. Passengers must wait for the formalities in front of the yellow line at the customs counter, and those who intend to get out of order need to wait again. (4) Note that individual countries have the highest monetary limit when leaving the country. April 2008-1411:49: 40 Supplement: 3) Work after the trip is completed? Answer: (a) Return the completed opinion form to the company. (b) You can keep in touch with the team members and continue to promote the appropriate products. (c) Suggest to the company the areas that need to be improved in the itinerary. 2008-04-1411:50: 09 Supplement: 4) Precautions? Dress appropriately. There is nothing happier than a guest. They will question whether you are here to play or to work. (2) Be emotionally prepared, control your emotions when you are criticized and treated indifferently, and don't expose your anger and dissatisfaction. (c) Carrying a "tour guide card", a list of members' information, a fire cow converter adapted to local voltage, a telephone card, etc ..... (d) Having a high sense of security. (5) Pay close attention to the weather and traffic conditions in Hong Kong and local areas. (f) Do a good job in collecting local information; (g) Have a correct attitude towards tipping: accept tipping according to company standards, don't overcharge or force it, accept it on the last day of travel, continue to provide good service after receiving tipping, explain that tipping is not mandatory, don't count tips in front of team members, and don't refuse to embarrass guests. 2008-04-1411:50: 26 Supplement: (h) Remember the principle of arranging "self-funded activities": self-funded activities must be accepted by the company and approved by local authorities; Give members the opportunity to choose freely; Clearly state the charges; Explain the risks existing in the activities; Explain the content and responsibilities of the activity. (i) Do not harm trade, restaurants, hotels and reception units, and strive to maintain good cooperative relations. (j) Expand professional knowledge and knowledge to gain the trust of group members.

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