What does "three spans and three points" mean?

"Three spans and three points" is a complaint reporting problem, specifically: "three spans" (across regions, departments and industries) and "three points" (separation of households, households and households).

1, three spans:

Cross-regional: A case involves two regions, such as immigrants, and may involve domicile and refuge.

Interdepartmental: A case involves two or more departments.

Cross-industry: A case involves two or more industries.

2, 3 separation:

Separation of people: people and things belong to two places. If the complainant has a case in a foreign country, it must be settled at the place where he is registered.

Separation of households: the household registration is inconsistent with the place of residence. Due to urban planning, renovation of dilapidated buildings, housing rental, population mobility and other reasons, the problem of separation between people and households has become increasingly prominent.

Separation of people and households: it is more complicated, and the place where the case occurred, the place of household registration and the place of residence are not together.

"three spans and three separations" petition work rules;

Article 1 Scope and focus of coordination. The State Bureau for Letters and Calls is responsible for coordinating letters and visits involving cross-provinces, central and state organs, central enterprises and provincial communication and docking that fail to reach an agreement. The key point of coordination is to clarify the responsible subject for solving the problem of letters and visits, and follow up the implementation to promote the problem solving.

Article 2 The principle of division of responsibilities. According to the "Regulations on Letters and Visits" and related regulations, the department (unit) where the letters and visits occur or have the right to handle them is the main body responsible for solving them and undertakes the reception responsibility; The petitioner's domicile and permanent residence (excluding the petitioner's detention place) and other relevant departments (units) are responsible for the petitioner's difficult assistance and ideological guidance, and assume the responsibility of co-organizer.

Article 3 Specific procedures for coordination. All petitions submitted to the State Bureau for Letters and Calls for coordination of "three spans and three points" must first be communicated and docked at the provincial level, and the provincial bureau for letters and calls (office) or the general office (room) of the ministries and commissions shall submit a report. To undertake the organization and coordination work of our bureau, and the coordination meeting needs the participation of municipal party and government leaders, and needs to be reported to the leaders in charge of the bureau for approval.

Need to go to the field to understand the situation and coordinate, in accordance with the relevant provisions, after the approval of the main responsible comrades of the bureau. Departments should strengthen information communication to prevent the same petition from being assigned or coordinated by many people.

Article 4 Coordination methods and requirements. Before the coordination, the undertaking office should make good preparations, mainly to comprehensively sort out the situation, master the relevant policies, understand the differences of opinions, analyze the causes of the problems and study the coordination plan. When coordinating, we should listen carefully to the opinions of all parties involved, clarify the responsibilities of all parties, and form coordination opinions on the basis of full communication and consultation.

Coordination opinions mainly reflect the clear responsibility subject, problem-solving methods and related work requirements, and pay attention to mobilizing the initiative and enthusiasm of local and departmental problems; The minutes of the meeting shall be countersigned by all parties concerned.

It is necessary to give full play to the functions of the relevant ministries and commissions, and the letters and visits with clear responsibilities shall be submitted to the relevant ministries and commissions for organization and coordination after approval by the secretary's office and bureau leaders; For petitions with complex situations and strong policies, relevant functional departments should be invited to participate in coordination, and the research opinions are consistent.

Article 5 Follow-up and implementation. In accordance with the principle of "who coordinates, who follows", the contractor should pay special attention to the supervision and implementation of coordination opinions, keep abreast of the progress of resolving letters and visits, and ensure that the solution is in place.