How to file a complaint against a real estate agency in Tonglu

You can make complaints to the head office or headquarters of the store, the real estate agency industry association, the housing authority, and the consumer association.

Generally, disputes occur in stores. If you think that the real estate agent's service attitude is not good or there are some minor disputes, you can go to the head office or headquarters of the store to handle it. Quality real estate agencies that focus on long-term development have customer service hotlines and dedicated personnel to handle customer complaints.

If the company cannot coordinate a solution within the company, it can provide feedback to the real estate agency industry association in the city where it is located. The association is a self-regulatory organization that restricts the behavior of members. The Real Estate Agency Industry Association has established credit files for members, deducts points for various irregularities of member units, and exposes various violations from time to time. Of course, if the real estate agent with whom the dispute arises does not join the association, the association cannot restrict it.

The competent department of real estate agencies is the Housing Authority, which has different names in different places. Complaints can be made to the Property Rights Market Division of the bureau.

After the complaint is made, the Consumers Association will investigate the matter and then provide mediation.