Summary of property management front desk work

The front desk is one of the positions in modern enterprises. Usually mainly responsible for customer visits and registration, telephone transfer and other matters, welcome guests, judge guests' intentions, cooperate with the reception to handle relevant procedures, answer the phone, and pay a return visit to common problems. As the front desk of property management, it is also necessary to write a summary of the work of the front desk of property management. The following is a summary of the front desk work of property management that I collected for you. I hope you like it.

# 182468 Summary of property management front desk work 1

In a blink of an eye, I have been working in a property management company for a month and a half. During this period, under the careful guidance of company leaders and colleagues, I have some preliminary understanding of property management, and I have been basically familiar with and understood the work at the front desk.

The property front desk is the most direct and frequent department dealing with the owners, so the quality of employees directly affects the company image. At first, I didn't know much about customer service. I just thought I was just sitting there answering the phone and dealing with some tedious daily affairs. After studying, I know that I have to face all kinds of owners and solve a series of problems for them. When we receive the host, we should be warm and thoughtful and serve with a smile, so that even if the host comes with emotion, he can return home satisfied. Once you encounter a complaint from the owner, don't be afraid at first, let alone shrink back. You should listen to the owner patiently, understand the real reason of his complaint, persuade him carefully, cooperate with the owner as soon as possible after appeasement, and make records. I firmly believe that every complaint is a growth. Although the work at the front desk is trivial, it should not be taken lightly. We should always keep in mind the workflow and responsibilities. I still remember the first time I went to copy the water meter with Su Jiajuan. Regardless of how hot and dirty it is, we drill into the tube well layer by layer in order to accurately record the numbers on the water meter. Because I know that the property service work should be responsible, and I can't handle the work in a trance with an indifferent attitude that more than one thing is better than less. I should serve others enthusiastically with a positive attitude of solving problems for the owners.

In the process of studying and sorting out the application materials of service industry standardization pilot, I have a deeper understanding and understanding of the company's corporate culture, various rules and regulations, job responsibilities and work norms. The study and understanding of the functions and operational processes of various departments have made my work at the front desk clearer and calmer.

Summing up my work and study during this period, I still have some problems in handling complaints. Due to the lack of experience and understanding of the building structure and some public facilities, some problems reflected by the owners are often not helped and solved in time and effectively, but only recorded and reported to the leaders. But I believe that with my continuous study and accumulation of work experience, I will deal with these problems more and more easily.

# 182469 summary of property management front desk work 2

In the next 20__ years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now make a summary of the work in the past 20 years.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. On 20__, 165438+ 10, I started to work as a front desk, knowing that the front desk was the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in _ _ _ _ enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

# 182470 Summary of Front Desk Work of Property Management 3

On, my company won the bid for the property management project of the comprehensive building of the head office of _ _ _ _ Rural Commercial Bank Co., Ltd. (hereinafter referred to as _ _ _ _ Rural Commercial Bank) through public bidding. On June 5th, 65438+ 10/KLOC-0, our company dispatched assistant manager X _ X _ 15 security guards and 2 elevator drivers. At the beginning of May, X _ X officially took over the property management service of the comprehensive building of X _ X Rural Commercial Bank, and the property service department of X _ X Project Management Department officially started to operate. Over the past year, under the care and guidance of the company leaders, with the strong support of the owner, XX Rural Commercial Bank Co., Ltd. and the competent logistics management center (now the administrative department), the property service department has established and improved various rules and regulations according to the property service contract, paid attention to internal management, and strived to provide good property services. All work was carried out in an orderly manner, and property services were steadily advanced. Now X _

First, strengthen training, improve service awareness, make overall arrangements, and actively improve customer service quality.

1. Strengthen the professional training of customer service administrators, and achieve "training first, then taking up the post". The company arranged four customer service administrators recruited in the early stage to Suzhou headquarters and conducted 15-day pre-job training, which enabled the customer service administrators to initially understand the basic knowledge of property services, establish a sense of service, learn certain skills in meeting service and banquet service, and master the basic business skills. After being assigned to the service office, after intense preliminary work, the service office took time out to conduct on-site secondary training for customer service administrators, and strengthened targeted training in conference services and banquet services. 165438+ club 10, after taking over, arrange the service personnel of the finance club to practice in the housekeeping department of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

2. In view of the fact that most customer service administrators have never been engaged in property services, the service office has strengthened the training and guidance of customer service awareness, improved the customer service administrators' understanding of property services through regular meetings, on-site explanations and case analysis, and established the awareness of "cordial service and happy service".

3._ _ _ The property customer service of rural commercial bank involves reception at the front desk, conference service, banquet service, club service, etc., with complicated contents and high requirements for bank leaders. The service department segmented the customer service work and implemented it to people, at the same time, the personnel were uniformly configured and arranged as a whole to improve work efficiency. Arrange a special person to be responsible for each customer service work. For important customer service work, special preparatory meetings will be held to coordinate the work of various departments to ensure effective engineering support, safe activity flow, on-site service in place and clean activity environment.

4. Reception at the front desk requires the customer service staff to "stand with a smile" when visitors visit and receive. After checking with the interviewees, visitors need to fill in the reception form and register before entering the venue. At the same time, cooperate with the security department to strengthen the screening and verification of visitors, and discourage salesmen and disheveled personnel from entering the floor many times throughout the year.

5. In terms of conference services, patrol the conference room every day to ensure the normal use of facilities and equipment, and promptly notify relevant departments to solve problems in engineering and health. Before the meeting, according to the requirements of the host, prepare fruit and tea, debug the audio microphone, adjust the air conditioner to the appropriate temperature, and make good preparations for the meeting. For important meetings, arrange customer service personnel to gather at the entrance of the floor elevator and the entrance of the conference room. During the meeting, do a good job of adding tea and changing ashtrays. After the meeting, turn off the lighting and air conditioning, tidy up the meeting room, clean the teacups, etc. And do a good job in the aftermath. * * * Conference services are provided throughout the year.

6. Banquet service: According to the needs of work, the bank regularly holds banquet activities, and there are many banquets near the end of the year. According to the requirements of the owner and the different quantity and specifications of banquet tables, the service department arranges corresponding personnel to provide services and make good preparations before the banquet; During the banquet, thoughtful on-site service was provided, and the service was targeted according to the preferences of the leaders. Banquet service is provided throughout the year.

7.165438+1After taking over the financial club in June, the three club service personnel quickly entered the state. According to the requirements of different customers and owners, with the assistance of other staff in the customer service department, they actively provide club services such as KTV, chess room and guest room, which are well received by owners and guests. * * * Number of club services provided throughout the year.

8. Pay attention to the management of customer service personnel. Check the customer service administrator's gfd, job image and job completion every day, keep abreast of the customer service staff's working status, and find and correct the customer service administrator's behavior that does not meet the job requirements.

9, the establishment of warehouse management system, clear the specialist is responsible for the procurement of materials, strengthen the management of all kinds of materials storage, recipients. Practice economy, use idle bedsteads as shelves, and repair and reuse some cleaning equipment after it is damaged. All kinds of materials in the warehouse are placed neatly, and there are records in the warehouse. Conference materials, cleaning consumables, office supplies and club supplies are all kept by special personnel, and some office supplies and cleaning consumables are replaced with new products, effectively controlling the loss of materials.

10. Designate a special person to be responsible for the collection, classification and filing of various documents in the service office. Regularly check the quality records and forms of the department, and the records meet the requirements of the company's quality record management.

1 1. Actively assist banks to successfully complete the service of large-scale activities. In May, the Bank held the "Donation Ceremony of New Buildings to Sichuan Earthquake-stricken Areas"; On June+10, 5438, the bank held "Double Ninth Festival Tea Party" and "College Students' Compliance Culture Exchange Meeting"; In June 165438+ 10, the "workers' congress" was held, and in February 65438, the bank held a large-scale "symposium to welcome the new year". In these activities, the customer service department of the service office provided services such as goods preparation before the meeting, etiquette reception, tea service during the meeting, and aftermath after the meeting.

Second, lay a solid foundation, comprehensively manage, strengthen training supervision, and conscientiously do a good job in safety prevention.

1, establish and improve departmental rules and regulations. According to the requirements of the company's Safety Work Manual and related documents, the service office's Unified Specification for Safety Officers, Safety Officer's Job Responsibilities, Operating Rules for Each Position, Safety Operation Management Regulations and other related rules and regulations were compiled, and the safety officers were trained and required to comply with them.

2. Pay attention to the construction of security backbone team. Support and help the security monitor at work, train and guide the security monitor in business, apply for the security monitor to take the full-time exam in time, increase the monitor's income and stabilize the security backbone team. Organize security monitor business training for many times throughout the year to improve the management ability of the monitor. In daily work, it is necessary to supervise and inspect the security monitor, ask the monitor to lead the whole class to strictly carry out daily work, criticize and deal with individual security monitors who have failed in their work, and adjust the security monitor who has average working ability and poor exemplary role.

3. Check the work of on-the-job security guards every day. Through the Post Inspection Record and the Safety gfd Checklist, the three-level inspection of service department, department and team and the inspection of safety squad leader were recorded, and the phenomenon of irregular post image and failure to effectively perform post duties was corrected many times. Criticize and educate security violations, and deduct points for violations of the company's assessment management regulations.

4. Standardize the daily process of security guards, and prepare the workflow for the daily work of security guards, such as handover, post report, post change, handover, patrol, elevator carpet replacement, flag raising, etc. , supervision and inspection, do a good job in daily and basic work, standardize the internal management order.

5. Make the monthly training plan of the department, strengthen the professional ability training of security guards, make the security training plan for the next month at the end of each month, and strengthen the training and education in security queue, physical fitness, fire control theory and practice, basic knowledge of property management, service awareness, laws and regulations, emergency response plans, etc. Conduct business assessment for many times to understand the training effect and improve the training methods. Through regular centralized lectures, actual combat drills, job guidance, pre-shift (post-shift) meetings and other forms, the training of safety awareness and ability has been strengthened. Confirm the training effect through written test, oral test and practical test.

6. The vehicle management has been strengthened, and the vehicle inspection content has been refined when the operating procedures for peripheral posts are formulated. In terms of vehicle management in garages, bicycle garages and parking lots outside buildings, we have taken measures such as guiding parking, checking and recording vehicles in time, and posting notices (notices of illegal parking of vehicles, notices of unlocked non-motor vehicles, notices of abnormal vehicle conditions). , manage the vehicles in the building every day, and contact the owner in time if abnormal conditions are found. Pay attention to the timeliness of car inspection, and deal with it immediately if it is found in time to avoid the embarrassment that the owner can't find the owner after leaving.

7, completes the supervision of property facilities, daily inspection of the building, timely find the damage of property facilities and form a written report submitted to the service engineering department or bank property management department. In order to find and deal with the damaged building facilities and equipment in time, it was found twice in June 5438+065438+ 10 that the bank employee's vehicle hit the stone on the south side of the basement exit, which was properly handled according to the relevant plan. At the same time, the education and guidance for security guards to care for public property have been strengthened, and individual security guards who do not care for public property have been criticized and educated.

8. Pay attention to check the integrity of safety equipment and facilities, and find the abnormal situation of processing equipment in time. In view of the problems left over from the previous construction, such as the camera of Yuntai can't freely adjust the angle, the floor fire-fighting equipment is not connected with the monitoring fire-fighting linkage device, and the third-party call system is not installed in the elevator, a written work contact form was formed and reported to the competent property department of the bank for handling, and some problems were rectified; The person in charge of the security department should check the facilities and equipment of the monitoring room in each shift, and deal with abnormal video recording, false alarm and other abnormal situations in a timely manner. Strive to realize the effective combination of "civil air defense" and "technical defense".

9. We have strengthened the education and publicity of law-abiding security personnel. In view of the fact that security personnel come from various provinces, with complicated experiences, low education and different ideological and moral qualities, we have strengthened the training of relevant laws and regulations and company rules and regulations. The main training contents include People's Republic of China (PRC) Public Security Administration Punishment Law, People's Republic of China (PRC) Road Traffic Safety Regulations and the Public Security Work Ban of the Ministry of Public Security. Strengthen the supervision of night shift labor discipline, inspect the post at night at least four times every month throughout the year, and correct the listlessness of individual players on the spot.

10, strengthen the ideological and political education of security guards, indicating that there is a good development space in the company, requiring security guards to work hard, study actively and improve their own quality in an all-round way. While doing their job well, security guards actively do good things for banks and customers. Throughout the year, many "hanging rainbow cards" issued by _ _ _ _ rural commercial banks were recovered and returned to their owners through Kaka Department of rural commercial banks. Strengthened dormitory management and formulated the Regulations on Dormitory Management. Every month, the housekeeper will be arranged to clean and check. Created a good rest environment for the players.

# 18247 1 summary of property management front desk work 4

First, we should fully understand the essence of summary. Summary is the best teacher. Without summarization, there will be no progress. Summary is a mirror. By summing up, we can objectively judge our achievements and lessons, strengths and weaknesses, difficulties and opportunities, clarify our thinking, define our goals, and formulate measures to provide reference and guarantee for the next work. Therefore, summing up is not only for leaders, but also for all-round analysis of yourself, so that you can know yourself better, give play to your advantages, make up for your shortcomings and strive for perfection. So we must realize the significance of summing up. Of course, leaders at all levels should also pay attention to the importance of summing up, so that subordinates can speak freely and gush, and the speaker is innocent, seeking truth from facts and summing up objectively and seriously.

Second, how many plans have been completed, the completion of sales targets (sales volume, sales volume, payment and profit), whether the tasks are increased compared with the same period, whether the product structure is optimized, whether the channel construction and customer relationship are strengthened, whether the quality of dealers is improved, whether the satisfaction and loyalty of dealers and consumers to the brand are improved, whether competitors are declining, and if you are the team leader, you should also summarize the contents of team building, training and learning.

Third, analyze the reasons for the achievements. No one will succeed casually, and every success is accompanied by hard work. It is the premise and foundation to realize the continuous improvement of work performance to carefully analyze the reasons for the achievements, sum up the experience and pass it on. Of course, the achievements should be comprehensively summarized, and the reasons should be carefully and objectively analyzed:

1. Analysis of objective factors of achievement: snobbery in the macro environment of the industry, opportunities brought by competitors' mistakes, the degree of resource support given by the company, the guidance of team leaders in specific aspects, and the help of colleagues.

2. Subjective factor analysis of achievement: own understanding and decomposition of goals and tasks, own forward-looking understanding of the market, own awareness of challenges to difficulties, improvement of self-learning quality, improvement of problem-solving ability, and own ability to cope with market changes.

Fourth, analyze the mistakes and problems that lead to the failure to achieve the work objectives. People are self-aware, and summing up is not summing up the situation. We must seriously and objectively analyze the mistakes and existing problems in our work. By analyzing the problems, find out the reasons and lack of understanding, and constantly improve and improve the quality of work. To reflect on why you haven't made progress.

Generally speaking, the following mistakes and problems often exist in the work:

1, insufficient subjective understanding and insufficient ideological attention.

2. Without lofty ideals and goals, you can't be strict with yourself, and you are too laissez-faire to your subordinates and yourself.

This plan is unreasonable and divorced from objective reality.

4. The plan decomposition is not in place, and the implementation and process monitoring are not in place.

5. The tracking analysis of competitors is not thorough, and the market response speed is lagging behind.

6. The product structure, price strategy, promotion mix, channel construction and brand communication plan are unreasonable, and the implementation is not in place.

7. The team management ability is poor, and the quality of individual members is poor, which can't meet the job requirements.

8. Strong pressure from competitors makes it impossible to highlight its own advantages.

Analysis and prospect of verb (abbreviation of verb). To sum up, we should not only review the past, but also look forward to the future. We should objectively and deeply analyze the current situation, present situation and future development;

1. Analysis of external macro and micro environment: industry status and development, competitor status and trend forecast, regional market status and development, channel organization and relationship status, overall evaluation of consumer satisfaction and loyalty.

2. Internal environment analysis. The correctness and clarity of enterprise strategy, and the matching degree of enterprises in products, prices, promotions, brands and other resources.

3. Analysis of its present situation. Advantages and gaps in their own goals and positioning, work ideas and concepts, personal qualities, etc.

Through the objective analysis of the present situation and the future, we can be more aware of the difficulties and opportunities we face. So as to have a clear understanding and profound analysis of difficulties, find solutions to difficulties, have a strong insight into opportunities, and make preparations for seizing opportunities as soon as possible.

The next work plan and arrangement of intransitive verbs. Summarizing last year's work is of course the focus of summary, but better planning and arrangement of next year's work is the purpose of summary, so the next work planning and arrangement are equally important.

1, and clarify the main purpose of the work. Strategy determines fate, ideas determine the way out, and good performance must be supported by clear and correct ideas. Otherwise, people will become headless flies, deviate from the direction and track, and will go further and further.

2. Specific objectives of the new job: sales target, payment target, profit target, channel construction target, regional market development target, team building target, learning and training target.

3. Specific methods to complete the plan: improvement of the overall quality and cooperation ability of the team, resource demand and safeguard measures, decomposition of objectives and tasks, development and management of channels, adjustment and optimization of product structure, standardized management of market order, management and strengthening of customer relationship, innovation of brand strategy and efficient communication.

# 182472 Summary of property management front desk work 5

In the third quarter of this year, we continued to follow the working idea of "focusing on management internally, focusing on service externally, enhancing image through actions, and ensuring the smooth completion of work tasks throughout the year", and made new progress in solving problems left over from history and improving community quality. In the three months from July to September, the property front desk received 4022 calls from the owners. Accepting 12 major complaints; Arrange 3382 maintenance order; Maintenance area 219; During the peak period of water and electricity consumption in summer, there was no accident of water and power failure caused by property responsibility, which ensured the normal life of the owners.

First, continue to follow up and solve problems left over from history.

1. Bicycle sheds were built on the east and west sides of the residential area, which solved the phenomenon that bicycles were parked and placed in disorder to some extent;

2. Repaired the entrance guard of Building 2 and Building 5, and improved the safety factor of these two buildings;

3. Completed all the preparatory work for the transformation of temporary electricity consumption in the East District, only waiting for the power supply bureau to install the meter and connect the formal electricity;

4. The problem of "closed management" in residential areas has been widely solicited from the owners, and it is planned to promote this work in due course;

5. According to the requirements of the Notice of the municipal and district government departments on the layout of urban landscape environment for the 60th anniversary of the National Day, the night lighting of the "Cultural Square" in the north and south of the residential area was installed, which improved the quality of the Pearl River Oasis home;

6. A fence of 2 10 meter was installed in the southeast of binjiang road, which solved the problem that the green belt on the south side of the community was damaged by parking;

7.2# Deep well pump room construction.

Second, invest in optimizing the living environment of the owners.

(a) engineering work:

1, before the "two festivals", the residential environment was afforested and beautified. More than 6,000 pots of various flowers and trees, 35 colorful flags and holiday night lights 1000 meters are placed.

2. Arrange special forces to check the sewage and waste water pipelines of each building and solve the problems existing in the drainage of the community in time;

3. Replace damaged fence lights and column headlights in time;

4. Close the roof doors of all towers in the community to prevent accidents;

5. The equipment in the computer room of each building has been cleaned and maintained;

6. Annual inspection of elevators in Building 7- 12 in Central District;

7, the daily inspection of fire control facilities;

8, timely solve the problem of water leakage;

9. Lightning protection of high-rise buildings has been tested;

10, regular maintenance of water supply and power supply equipment and facilities;

1 1. Replace the led lights in the lobby of each building to further save energy.

(2) Cleaning work:

1, make unremitting efforts to do a good job in disinfection in public places and prevent and control influenza A;

2. Rodents and cockroaches were killed;

3. Clean and maintain the floor of each hall;

4. Wash the roads in the park once a month as required;

5. Wipe the high lights and lighting in the lobby;

6. Disinfect the ditches around the building;

7. Clean up the garbage in the trash can and the oil stains around the trash can in time;

8. After every rain, clean the floor drain in time to prevent the top floor from leaking due to water in the sky;

9. Educate the cleaning staff on etiquette and civilized production.

(3) Greening work:

Clean up the weeds in the park green space in time and spray and trim the green plants; Water it in time in the morning and evening.

(4) Safety work:

1, check before and after work, and unify the belt system;

2. Replace the seals of fire hydrants and fire extinguishers in the third quarter;

3. Arrange special forces to divert traffic at Nanqiaotou during peak hours every day;

4. Strengthen the control of vehicles in the community and sort out bicycles and motorcycles parked everywhere;

5, arrange special forces, organize floor inspections, investigate suspicious personnel, and hand over small advertisers to the urban management department;

6. Strengthen the supervision of underground space, make timely statistics and report renter information to the local police station on time. "Three noes" (no ID card, no job, no financial resources) personnel are not allowed to rent a community. Every day, they check the safety of the basement, sign a safety management agreement with the tenants, and urge the implementation of safety and fire prevention responsibilities.

Third, persevere and strive to build a good team.

1, insist on training all employees in professional ethics and safety in production, and train security guards in etiquette and service awareness, so that the moral quality of all employees is obviously enhanced;

2. Arrange management backbones to participate in business training organized by the Ministry of Housing and Urban-Rural Development, groups and regional companies, especially to increase the training of property practitioners on judicial interpretation of the Property Law, and continuously improve the professional quality of employees;

3. Inviting the owner to give lectures to all employees, which enhances the contact and understanding between the property company and the owner;

4. Conduct business communication with employees of Hesheng International House.

Four. Problems and plans at work

Since the beginning of this year, due to the hard work of all the staff, the work we have done has been strongly supported by the leaders of the company, and has also been understood, supported and cooperated by the majority of owners. Oasis real estate is developing in a good direction. Most of the problems left over from oasis history have been solved or are being solved, but there are still a few deep-seated work, which may take several months to see the actual effect and achieve the final results due to the arduousness and complexity of coordination work.

(1) There are three aspects of community security that are still being solved;

1, the problem of closed management mainly involves the closed planning of municipal roads, and we are still looking for an ideal solution acceptable to all parties;

2, technical problems, mainly to completely repair and re-enable the access control, visual intercom system. Due to the high cost and complexity of the reconstruction project, it has been reported to the higher authorities and is being followed up;

3, the number and quality of security guards, we always dare not neglect, but even now, it still takes about half a year to achieve the ideal goal.

(2) The problem of green space conservation needs us to continue to negotiate with the project company to find a feasible solution;

(3) Some problems that are difficult to maintain, such as water seepage in bay windows, water leakage in toilets, cracking of countertops, etc. Being troubled by the lack of staff, heavy workload, uncooperative outsourcing units and other factors, we need to continue to work hard to see results;

(4) The problem of group rent, which everyone calls for, needs to be solved through long-term work under the leadership of the government and with the joint efforts of us and government departments;

(five) the elderly and children's activities and community medical stations. Need the support of the government.

Verb (abbreviation for verb) requires the support of the owner's friends.

1. Pay the property fee on time;

2. Respect, understand and support the work of cleaning staff, and do not litter or spit;

3. Respect, understand and support the work of security guards, cooperate with the verification work, consciously implement the provisions on goods release, and cooperate with vehicle guidance and command;