Ren Woxing in the Workplace —— Interpretation of The Secretary

Secretary's Day originated in the United States in the 1950s. In order to affirm the contribution of secretaries, at the suggestion of two senior secretaries, 1952, the United States announced the establishment of Secretary Week and Secretary Day. 1955 officially designated secretary week as the last full week of April every year, and the last Wednesday of April was "secretary day". Many years later, many foreign countries introduced this festival. In today's China, maybe not all secretaries have holidays, but "Secretary's Day" is getting more and more attention, and many bosses will express their thanks with flowers and greeting cards.

The secretary is not an aggressive rose, but she has the elegance of lily, the elegance of iris, the keenness of mouse ear grass, the tenderness and loveliness of cornflower, the hawthorn flower with tight lips, and the maturity and eagerness of western primrose. Let's pay attention to this beautiful and low-key work-related flower-secretary.

Subordinate unit: secretary

Sect description: The secretary is of foreign descent, which comes from Latin secretarius, meaning "extremely trusted employee who participates in confidential work". Professional Secret International defines a secretary as "an assistant manager who is proficient in office work, can be responsible, proactive, capable and decisive, and can make correct decisions within the scope of authorization without being urged by superiors."

Sect skills:

Fully understand the boss's daily work and activities, filter and reply to emails and letters, clarify the priority level of all kinds of information, and arrange all transactional work;

Be able to keep all documents and materials in strict accordance with the company's procedures and systems;

Arrange the boss's daily itinerary and business trip preparation;

Organize and plan meetings, determine and arrange meeting time, and be responsible for sorting and filing meeting materials;

Able to handle emergencies independently and take the initiative to handle some urgent affairs when the boss is away;

Communicate with managers of other departments and coordinate internally and externally as needed;

Establish a systematic tracking system to track related work and ensure that the work is completed as planned.

Entry qualification:

The introduction of secretarial school does not require talent and handsome bones. Although secretarial, administrative or language majors have a good training foundation, a college diploma can open the door. With a technical secondary school diploma and rich experience, you will still be recognized by discerning bosses, so don't worry too much about not being able to reach your talents.

Although it is now recognized in the industry that secretaries are not vases, we can still see many job advertisements written impressively: "female", "under 30 years old" and "height 165cm or above, with good image and temperament". Generally, mature and sophisticated companies will never judge a book by its cover. For example, foreign companies pay more attention to "low-key" and "occupation" and have no special regulations on appearance, but they favor talents with bachelor degree and fluent English, emphasizing self-management, communication, coordination, foresight and judgment.

Introduction:

Dress in line with the company's cultural secretary to represent the company's image, not only to show elegant and mature demeanor, but also not too eye-catching; It should be low-key and elegant, but not too casual. The secret of dressing is "in line with the company culture". Usually, just pay attention to the aesthetic habits of most people in the company and find the right trend in the company.

Positive and friendly attitude. "Attitude determines the height of life." Secretary is a job that pays great attention to details, so we should keep a positive attitude, adjust our attitude in trivial work at all times, and create the most comfortable working environment for the boss. The secretary is the hub of the enterprise, and the work needs the coordination of all departments, so the secretary should be friendly and establish a good network of contacts for himself inside and outside the company.

Professional, versatile and effective assistants know the company's business overview, department situation, operation process, etc. You must also master practical skills, such as organizing meetings, arranging travel, handling e-mail, telephone communication and business arrangements. The secretary is the boss's work assistant and gets the boss's clear work instructions; The secretary is the guide of information, collecting and transmitting information to ensure the circulation of information between departments; The secretary is the project manager, improving work efficiency, reducing unnecessary work, and putting energy and time into projects that are conducive to personal career development; The secretary is an administrative expert. Besides being familiar with all kinds of advanced office software and hardware, she has also established personal networks in working groups, departments and companies.

After always paying tribute to the boss, the assistant should know that the secretary works for the company, not for the boss, so the interests of the company must be given priority. But the secretary's work revolves around the boss, so we should know the boss's working style, work style, work focus and urgency; Understand the boss's interpersonal network; Understand his work pressure; Keep good communication with the boss; Always pay tribute to the boss's position and ability. The most important thing is: don't overstep your authority! Remember, don't make decisions on behalf of the boss, but deal with various affairs according to his work habits and time with the boss's consent.

Managing important but not urgent things is like risk management in project management. The secretary should accumulate in peacetime, be predictive of work, adapt to the boss's work rhythm, pay attention to the boss's recent work excitement, clarify the priorities of things, pay attention to sorting out when dealing with affairs, prioritize and arrange handling as appropriate. A good secretary will set up a template for things that are repeated three times at work, such as hotel reservation, express delivery, meeting notice, email handling, etc. In order to meet the needs of the process, facilitate future operations, reduce duplication of work, and further quantify and standardize administrative affairs. With these routine preparations, you can reserve more time to deal with emergencies. The measure of a mature secretary should not always be busy and always deal with urgent affairs. The ideal state of a mature secretary's self-management is to "do something important but not urgent".

Mode is more important than content. For a secretary, what needs serious attention is not the content, but the way of speaking. Try to say no less. You can't avoid saying no. Try to express the negative meaning in a positive tone. For example, you can express "I don't understand this question" as "this question is quite difficult to understand" Don't use subjective words such as "I think", "I think" and "maybe" when describing problems.

Communication regards him as the next boss. The secretary is the hub of the company, from the boss to the employees of all departments, and even needs to face all kinds of customers. The secretary treats people from the image of the company, takes the overall situation of work as the priority, is neither supercilious nor humble, and is polite. If colleagues in other departments ask for help, show grace and good posture to help them accomplish something easy to do. A good secretary should establish good communication with colleagues in various departments with the mentality that "he may be the next boss".