During the prevention and control of the new coronavirus infection pneumonia epidemic, will the delivery and receipt of express delivery in Wuhan be affected?

Post Office:

During the Spring Festival holiday, China Post, SF Express and JD Logistics are the first choices for personal express delivery to Wuhan. Express delivery in Wuhan adopts a fixed-point delivery model, and is delivered through smart express boxes as much as possible to reduce contact between personnel. At the same time, express mail sent from Wuhan also adopts a fixed-point collection and delivery mode to reduce personnel contact.

In the current epidemic situation, can express logistics be safe and smooth?

Xinhua News Agency, Beijing, January 30th: Question: In the current epidemic situation, can express logistics be safe and smooth?

Xinhua News Agency reporters Zhao Wenjun and Qi Zhongxi

Faced with the pneumonia epidemic caused by the new coronavirus infection, can you still receive express delivery without leaving home while "staying" at home? During the Spring Festival this year, whether it is transporting anti-epidemic materials such as masks or delivering daily necessities to people at home, express delivery services have attracted much attention. Faced with problems such as the shortage of on-duty personnel during the Spring Festival and the difficulty in protecting personnel in the "last mile", how to ensure the safety and smoothness of express logistics?

One question: Is the express delivery to Wuhan still normal?

In Wuhan, no matter day or night, courier boys always deliver urgently needed supplies to medical units and the people as soon as possible regardless of pay.

“From before Wuhan was closed to the present, all employees in SF Hubei District, including the front-line workers, are on duty.” The relevant person in charge of SF Express told reporters that currently, SF Express is There are more than 2,600 employees on duty in Hubei, including nearly a thousand in Wuhan. In addition, the Spring Festival service fee is waived for individuals sending express mail to and from Wuhan.

Starting from the 28th, SF Express will only collect medical relief supplies and protective items for express shipments to Hubei Province. Due to the closure of high-speed traffic control and other reasons, cities in Hubei Province only provide intra-city services, and transportation time may be delayed.

During the Spring Festival, employees at the STO Express outlet in Tengzhou, Shandong Province took the initiative to give up their holidays and return to work, packaging and delivering nearly 50,000 masks every day.

Hou Yanbo, deputy director of the Market Supervision Department of the State Post Bureau, suggested that China Post, SF Express and JD Logistics should be the first choice for personal express delivery to Wuhan during the Spring Festival holiday.

Will express delivery from Wuhan carry viruses? Can I receive it with confidence? Hou Yanbo introduced that express delivery in Wuhan adopts a fixed-point delivery model and delivers through smart express boxes as much as possible to reduce contact between personnel. At the same time, express mail sent from Wuhan also adopts a fixed-point collection and delivery mode to reduce personnel contact.

Starting from the 23rd, SF Express has provided self-delivery and self-pickup services within the Wuhan city area. The courier will contact the recipient by phone in advance and make an appointment to put it into the Fengchao locker. Or self-pickup and self-delivery at the outlet.

China Post will make a telephone appointment with the user in advance for delivery, or use express parcel lockers for delivery. Currently, the same-day delivery rate of mail delivered through postal channels in Wuhan reaches 70%.

Meituan Waimai has launched a pilot "contactless delivery" service in Wuhan, requiring riders to be fully equipped with masks and disinfected meal boxes to ensure the safety of users and riders during the meal collection process by reducing face-to-face contact. In response to the situation where riders are unable to enter the community for delivery, a trial run of smart meal cabinets will be launched in Wuhan.

The State Post Bureau issued a notice that during the epidemic prevention and control period, express delivery companies should appropriately adjust their collection, sorting, and delivery modes to effectively reduce the gathering of people and direct contact. At the same time, we will strengthen protective measures for couriers and ensure disinfection, ventilation and other requirements for express mail, transportation vehicles, and production workplaces.

Second question: How to contact the transportation of large amounts of donated materials?

The epidemic has affected the hearts of people across the country. In this "smokeless battle", there is a huge demand for various supplies. It has become the responsibility and mission of couriers to ensure the supply of materials in epidemic areas. Many courier boys resolutely went to the front line of the epidemic to deliver urgently needed protective materials to citizens.

“Only when everyone works together to defeat the epidemic, can each of us be truly safe.” said Xiao Jianbo, a fleet driver of STO Express Chongqing Company.

On the night of New Year's Eve, STO Express Chongqing Company received help and needed to deliver supplies to the epidemic area in Wuhan. The company's drivers took the initiative to sign up. In the early morning of the first day of the Lunar New Year, volunteer Xiao Jianbo and his colleagues set off from Chongqing, carrying nearly 40 tons of vegetables, meat and other daily necessities to the Wuhan epidemic area.

When one side is in trouble, support from all sides! Ten companies including China Post, SF Express, JD Logistics, ZTO Express, YTO Express, STO Express, Yunda Express, Best Express, Deppon Express and Suning Logistics have opened green channels across the country to provide relief supplies to Wuhan to fully ensure epidemic prevention. Control the transportation of related materials.

China Post provides free transportation and distribution services for donated materials sent nationwide to the Red Cross organizations designated by the Wuhan Municipal Government. STO Express has opened a green channel for overseas delivery of protective equipment to the Wuhan area, providing free delivery and transportation.

In response to netizens’ concern about the transportation of materials donated by individuals, various express delivery companies stated that in order to ensure efficient use of resources, the green channel will not accept donations from individuals for the time being, and will give priority to public welfare institutions, medical institutions, enterprises and institutions, etc. Organized rescue groups are open. Express delivery companies recommend that individuals make donations first by contacting relevant local institutions and units, who will coordinate the donation and contact the express delivery company for free delivery.

Is the green channel opened for donating materials smooth? The person in charge of a YTO Express outlet told reporters that currently entry to Wuhan requires a vehicle pass for approval, and the waiting time is long. It is recommended to shorten the time and procedures for vehicle approval to improve efficiency. The relevant person in charge of STO Express said that materials donated from abroad involve customs tax exemption policies, which require a lot of procedures and certification documents from the recipient unit, and the procedures are relatively complicated.

The State Post Bureau issued a notice to appropriately adjust the collection and delivery of express mail to Wuhan on the basis of ensuring stability, try to avoid express mail being transited in Wuhan, and alleviate the pressure on transportation, sorting and delivery in Wuhan.

Currently, Huanggang, Jingzhou, Shiyan, Suizhou, Yichang, Jingmen and other places have coordinated the opening of green channels for postal express vehicles. Companies such as JD.com, YTO, ZTO, Yunda, and BEST have successively shipped large quantities of masks, medical supplies and other epidemic prevention materials from across the country to various parts of Hubei.

Three questions: When will daily express delivery be fully resumed after the holidays?

According to previous practice, the Spring Festival holiday is the off-season for express delivery services. Most express delivery companies resume normal business around the eighth day of the Lunar New Year, with only some personnel on duty during the holiday. Some express delivery companies said that this Spring Festival will have to deal with the double test of transporting epidemic prevention materials and ordinary delivery. In addition, due to the impact of the epidemic, there is a shortage of manpower when resuming work after the holidays.

At present, stricter traffic control and quarantine inspections have been implemented in many places across the country, which has had varying degrees of impact on the transportation of express items across the country. Except for Hubei Province, SF Express only provides standard express services to and from mainland China, and the collection and delivery of other products is suspended.

The person in charge of a YTO Express outlet told reporters that as the epidemic spreads, some employees have difficulty returning to work and inevitably face manpower shortages. In order to prepare for the resumption of work, the office spaces of the outlets have been disinfected every day since the beginning of the year, and are equipped with electronic thermometers. All personnel entering and exiting have their temperatures measured and registered.

The relevant person in charge of Deppon Express said that during the Spring Festival, it mainly provides long-distance and large-volume transportation of materials across provinces and regions. Currently, all transportation capacity is used for the transportation of bulk epidemic prevention materials, and the transportation is free of charge. It is expected that work will be fully resumed on the 10th day of the lunar month, and outlets in each region can flexibly schedule shifts based on regional cargo volume, epidemic situation, government policies and other factors. At the same time, couriers will be equipped with masks and protective clothing, and the site, express items and vehicles will be disinfected.

In order to fully ensure the transportation of epidemic prevention and control materials, and meet the needs of city operations and the transshipment and distribution of necessary materials for customers. YTO Express announced that starting from January 28, except for key epidemic prevention and control areas, the entire network will resume normal operations.

The notice from the State Post Bureau requires enterprises to formulate production and resumption plans based on local conditions, and at the same time do a good job in identifying major hidden dangers and risk prevention and control, and do not have safe production conditions for important epidemic protective equipment, such as insufficient protective equipment and potential safety hazards. Yes, we will resolutely not resume production.

Hou Yanbo said that companies should especially strengthen quarantine inspections and health protection for personnel returning to work, and regularly measure body temperature to detect abnormalities. Medical observation, isolation and other measures must be strictly implemented for people who come from or have been to key epidemic areas, and resolutely achieve full coverage.