Sadness and transformation of quality manager

Directly contributing value, such as sales department, production department and purchasing department;

Closest to the boss, such as personnel department and finance department;

Departments that are inseparable from production, such as logistics department and engineering department;

Finally, there is still a department left, that is, when the sales are good, everyone does not feel valuable, and when the sales are not good, everyone can blame. ......

Yes, this is the quality department.

199 1 year, I resigned as a school teacher and joined the enterprise. In 2002, he left the production enterprise and entered the service enterprise 1 1 year, including 9 years as quality manager and 2 years as product development manager.

Companies that have served include world-class benchmark enterprises such as Nestle and Mars. It is not easy to be a quality manager of a food enterprise.

First of all, the mother of the child

No one dresses themselves at birth, but some mothers help their children dress when they are 4-5 years old. Maybe these mothers want their children to get dressed quickly and not delay their work.

Think about it, children aged 4-5 have begun to have self-awareness. The purpose of wearing clothes is to hide their privacy, or they know that cold and hot need to keep warm.

In fact, this is the subconscious of human beings seeking advantages and avoiding disadvantages, not the will of their mothers.

Children wear clothes every day, know how to wear them comfortably and can wear them quickly, which is very similar to the daily work of the production department in an enterprise. Manufacturers want their products to be faster and better.

If a child wears clothes backwards, he or she will feel uncomfortable, but his or her mother may not know this feeling.

The quality department, like a mother, is always willing to take the responsibility of quality management into its own hands. Children 18 years old still want to help them dress and do thankless things every day.

The producer knows better than anyone what is good and what is bad, and the general manager probably, probably, seems, or maybe vaguely feels this.

Therefore, when the sales are good, he doesn't think it is the credit of the quality department, but the sales are not good or something big happens (such as food safety problems), and the quality department becomes the target of all departments, and the quality manager is the scapegoat. You can see them in the trial court of Sanlu incident and Fuxi incident.

If a 18-year-old young man puts his shirt buttons wrong or wears his shoes backwards, can you say that it is his/her mother's responsibility?

The young man will never leave his mother's care unless he is born unable to take care of himself.

Therefore, once there is a food quality and safety accident, it is unprofessional to blame the quality manager blindly. Or these people are smart, they set up a position, and often become a cushion after an accident.

Second, the quality manager portrait

Quality managers can't blame others for their sadness, which is determined by their way of thinking.

Quality managers basically have several similar characteristics;

For example, there are more women in the food industry, who are earnest, love to learn, timid, slow to speak, lack communication skills, lack business awareness and don't know how to pass the buck.

In short, in the jungle society, they belong to the sheep or rabbit series. When you meet a jackal or a wolf series, you basically run like hell, otherwise it will be the food for jackals.

Doing things seriously and loving to learn these qualities, which were originally excellent, are precisely the achilles heel of quality managers.

Based on the current situation of China food industry and the general manager's understanding of quality management, you need to know how to manage quality if you love learning. And you must be serious, so you must have dozed off when there is a quality problem.

As a passer-by, I feel sorry for the Excellence of quality managers, but I also feel sorry for their experiences.

Food safety management is a comprehensive work.

From laws and regulations, technical standards to employee awareness and operation methods, the scope involved is from farmland to dining table.

Although China has achieved 40 years of rapid economic development, the external environment of food safety management is lacking too much, and enterprises themselves have not formed a management system with risk principle as the management core.

Under the management system of "rule by man", someone needs to take the blame, and the most suitable candidate is of course the quality manager.

In the QC management stage, it is just like a child who is 2-3 years old and needs his mother to help him get dressed. If mother is busy taking care of many children, she should hire a nanny. The more children there are (assuming they are all 2-3 years old), the more nannies she will hire.

Children should be able to dress themselves when they are 4-5 years old (like QM stage). However, due to the risk of dismissal among nannies, they will choose to continue to dress their children to prove their value.

Third, how many people does the quality department need?

When we go to an enterprise for audit, we must first look at the number of personnel in the quality department. When we found more full-time quality personnel, I knew there would be a lot of quality problems in this enterprise.

When I was on Mars, I was responsible for the quality management of candy factories and pet factories, including the inspection and release of imported products. There are only four full-time quality personnel including me (not including the laboratory), one quality engineer in each of the two factories and one manager in charge of the quality system.

Every department in the enterprise quarrels every day (I like the quarrel on Mars, which is one of the cultures of Mars), so many people can gain the right to speak in the quarrel. So some people in the department also asked why the quality department didn't recruit more people, at least when we were fighting and copying guys.

If I consider the problem from the perspective of personal interests, I should also recruit more people. In most cases, your level is positively related to the number of people you manage.

And headhunting companies often ask you how many people you are in charge of now, that is, what position and salary the next employer will consider giving you.

But I told my people:

"At ordinary times, the workload is 80- 100%, and when it is busy, it reaches 120%. It can be solved by working overtime without hiring.

When the laboratory is busy, it can also provide human resources by looking for external cooperative laboratories to avoid insurance problems. "

My boss once discussed with me whether the quality department can work at night and whether someone can work in the laboratory at weekends. If I agree, I can consider recruiting more quality and laboratory personnel.

I denied it at that time, because when the quality personnel appeared at night shift and the laboratory staff worked on weekends, it was the beginning of large-scale quality problems.

Fourth, pat me hard.

Once, I trained in a food packaging enterprise because there were more and more quality problems in this enterprise. I hope to bring you a better "quality awareness".

However, when discussing with my classmates, I found that more and more quality problems are not quality awareness, but the company began to add quality directors to night shifts.

I found this director to understand the problem. He used to be the production director. He works hard, likes learning and knows technology, but his biggest shortcoming is that he won't shirk his responsibility. This is very consistent with the characteristics of quality people, and it is also the reason why he was selected as cannon fodder.

Anyone who has worked night shift knows that he is sleepy, tired, tired, listless and doesn't want to work.

In the production task, some work is difficult to do, such as overprinting in the production process of packaging materials. But in the production task, there is also good work to be done.

There used to be no high-quality personnel at night shift. When there is a quality problem, should we solve the problem and continue production, or turn to other products? Production personnel must make their own decisions.

However, there are quality personnel in the night shift, and there will be referees in case of quality problems.

Producers play with quality personnel just like cats play with mice, because there is information asymmetry between the two sides, and producers have far more information about the causes of quality problems than quality personnel.

He doesn't want to make complicated products that are prone to quality problems because he is sleepy, tired and tired.

At this time, the quality personnel appeared stupidly and became the hostages of the producers. Even if you know that you have been calculated, just because the quality personnel are on the scene, the title is quality. If it is not him, who will be the scapegoat?

If he says, "The quality of such products is not good." The producer will ask him, "Tell me what is ok?"

If he says, "okay." The producer will say, "That's what you said. If there is a quality problem, we cannot take responsibility. "

In this cat-and-mouse game, we are not talking about quality, but avoiding efforts and hardships. The quality problem is just an excuse.

But once a good job or a good job is changed, the next producer must take over this hard and tired job. The pursuit of Excellence.

The producers of the two classes all know that this is a game, and only the quality personnel are kept in the dark, otherwise they will suffer a dumb loss.

The way for the quality manager to redeem himself is to destroy the quality department, at least as I did in the past, so that the fewer people in the quality department, the better; Let the production staff stay in the workshop, and never find quality personnel; Let the purchaser find no one to audit the suppliers for them; Let the general manager find no excuse to take you as a scapegoat.

The quality manager will be confused, so what should I do in the future?

Do enterprise quality strategy, organizational change, quality culture, training, boss consultant or think tank.

Try it. Let all the high-quality personnel take a vacation or go out for training tomorrow, and then see what happens.

I once did such a test. Of the four quality personnel, except me, the other three went to Shenzhen for training 1 week. What was the result? There is no problem. The pursuit of Excellence.

The last sentence is: "When you hear people from production, procurement, logistics, engineering and other departments tell you that you are a quality expert and you know product quality management best, you must be vigilant.

That was the beginning of shirking responsibility, and that's how I came over. "

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