3 selected essays on after-sales assistant work experience

3 selected essays on after-sales assistant work experience

After-sales service is a kind of service after the product is sold, and this service is related to the subsequent maintenance and improvement of the company's products. , is also an important platform to enhance communication with customers. The following is my experience of working as an after-sales assistant. I hope you like it.

After-sales assistant work experience

I think that only through continuous efforts and struggle can a person overcome his own shortcomings, constantly surpass himself, and realize his ideals. and the value of life.

Under the leadership of the general manager of the company, he is responsible for receiving phone calls, strictly demanding himself with high standards, constantly learning and pursuing hard, strengthening his own quality and quality, improving his own abilities, and doing a good job in customer service. Although there are many places where I have not done enough in my work, I will faithfully perform my duties in future work, constantly self-examine and reflect on myself, continue to forge ahead, and devote myself wholeheartedly to various work practices. My belief is that as long as you are qualified for your job, you are competent. ?

1. The main work situation of the month is reported as follows

1. Before going to work every day, always remember that a. customer satisfaction comes first; b. the customer is always right; if the customer is wrong , but remember that the customer is always right

2. Keep track of the vehicle’s driving position to optimize customer service, allowing customers to check the location of the goods no matter when and where they are.

We can always respond to customers accurately and accurately as soon as possible, so don’t be disappointed.

3. The goods can arrive at the customer's hands on time, check the transfer situation of the goods in the car in a timely manner, and try our best to prevent the customer from calling to urge the goods.

4. Report the goods as damaged and let the shipping company know the condition of the goods as soon as possible.

Count the inventory in the warehouse during shift 5.

6. Every phone call is related to our performance, so we should keep good phone records and customer information records.

Looking back on my past work, I feel that I have gained and lost. The shortcomings are mainly reflected in the following aspects: First, at work, the working methods used to be simple, not comprehensive and meticulous enough, and not calm enough. Secondly, the ability to receive customer calls needs to be further improved. In addition to these shortcomings, they need to be overcome and improved in the next step of work. Therefore, in the next step of work, I must humbly learn management and work experience from leaders and other colleagues, learn from good working methods, study hard, and improve my own quality. It is necessary to further study relevant theoretical knowledge, combine it with practical experience, and effectively complete various task indicators. One must be handy at work and have the ability to control the overall situation. Strengthen professionalism and enhance sense of responsibility. We care about and care for our colleagues. We are a strong group and we can definitely do better and be the best. I will definitely be able to achieve the most basic qualities that a business office clerk should have: a strong sense of professionalism and responsibility.

Regarding the above report, I invite my leaders to correct and criticize me. I welcome your valuable comments on my work. I would like to take this opportunity to express my sincere gratitude to all the leaders who have always cared, supported and helped me.

2. Extended reading of the monthly work summary of the company’s customer service staff? Things to note when writing a work summary

1. Fully possess the materials before summarizing. It is best to listen to opinions from all sides and understand relevant situations through different forms, or put forward summarized ideas and intentions and discuss them with cadres and the masses from all sides. We must avoid leaders expressing opinions and looking for facts from the masses.

2. We must seek truth from facts, do not exaggerate achievements, minimize shortcomings, and do not engage in fraud. This is the basis for analysis and drawing lessons.

3. The organization should be clear. The summary is written for people to read. If it is not organized clearly, people will not be able to read it. Even if they read it, they will not know why. In this way, the purpose of the summary will not be achieved.

4. It should be tailored and detailed. Materials are of essence and phenomenon; some are important and some are secondary. When writing, you should discard the essentials and save the essentials. The questions in the summary should be divided into priorities and details. What should be detailed should be detailed and what should be summarized should be brief.

5. The specific writing of the summary can be discussed first, and then a special person will write the first draft, and then discuss and modify it. It is best for the person in charge to write the document, or personally lead the discussion, drafting, and revision.

After-sales assistant work experience

When I first came to property management, I mainly valued it because it was a national property group. It should be able to broaden my horizons and establish the concept of a large property management company. Secondly, it is near the school, so it is convenient to go back to school for classes. Try to take care of both! It is really beautiful to go back to school in your free time and feel the atmosphere. Especially the girls in the School of Finance have a unique flavor.

The community is also called the civil servant community. There are many of my teachers in it, and the working atmosphere is relatively harmonious. The customer service work here is much more complicated than I imagined. In the past, it may have been an internship and I would not be responsible for it alone. Responsibility, now I have to take responsibility for everything I say, and try to deal with problems by myself. I have been very frustrated at work these two days. I am really too ignorant in terms of business and engineering. I really dare not mention that I am I have a professional background, but I am very competent as a security guard. There was not a single theft incident during my time on the job. Give yourself a month to familiarize yourself with all the businesses and become an excellent property assistant.

The development and construction unit of the community is one, and the property management company is another. It seems that the property management company has obtained a lot of money by opening up the market. project, but the management cost of this kind of project is relatively high, and there are many things to coordinate with the developer. The developer and the builder are like one company, so it is difficult to guarantee the quality of the project. If the developer is a powerful real estate company, this problem can be avoided. The property management company may have taken this project in consideration of exploring the market in Inner Mongolia. The estimated profits are indeed not bad, but only if the management is very good. I hope our team will accomplish this task well.

To be honest, I would like to say that the capabilities of the managers of the property management office are indeed not comparable to those in Hohhot, and their autonomy is also very strong! However, the corporate culture is weak, and the grassroots employees do not have a strong sense of service! Every enterprise Each has its own best features. For example, Renhe Property Management is also a relatively excellent property company in Inner Mongolia. The management system is very comprehensive and the quality of service is also very high

After-sales assistant work experience

I joined the township customer service center as a human resources assistant on August 8, 2018. I have been working here for almost four months. I will now report my work since joining the company to the leader:

1. Main points of the year Work performance and existing deficiencies

(1) Do a good job in basic personnel work

The first job I came into contact with was personnel recruitment. Because the recruitment market in Xinxiang is relatively limited, we focused on For online recruitment, we regularly update the recruitment information we publish online, and go to the talent market to participate in on-site recruitment according to the recruitment time of the Xinxiang talent market. We screen candidates based on the company's entry standards for each position and notify them of interviews, approval, approval, and recruitment. After employees are hired, we will conduct induction training for new employees according to the work arrangements of each department, and provide feedback at each training to continuously improve our training content. In addition, the various trainings provided by the Zhengzhou branch have greatly improved the knowledge and professional level of employees.

(2) Improve personnel file management

I will sort out employee information on a monthly basis, analyze the situation of employees in each department, and calculate the monthly statistics based on the company's position establishment. The number of employees in the company per month, the number of new employees, the number of resignations, the number of people who need to be recruited, the number of people who need to sign contracts, the total number of people in each department, the number of people who need to be reported to regular positions, the number of people who report for dereliction of duty, etc. In addition, in accordance with the group's requirements, the roster of this project will be reported every month and the personnel situation will be updated in a timely manner. Since the handover work was not done well when I first took over the HR department, the personnel on the roster could not be reconciled. It took the HR specialist of the Zhengzhou branch a long time to reconcile the number of personnel. Since then, I have understood that there must be no carelessness in personnel work, because the losses caused by a little negligence to employees are irreparable.

(3) Mechanism to protect employee welfare

In November, I took over and cooperated with the real estate administrative personnel to complete the Xinxiang company’s social security account opening and employee participation in insurance.

Since I had never been exposed to social insurance before, I was quite confused at the beginning. I thought about giving up the social insurance job, but I knew that I had to do this job well, so I often traveled between the Social Security Bureau and the office. From knowing nothing about social insurance to having a little knowledge, to having to master basic knowledge and procedures, through my unremitting efforts, I finally opened a Xinxiang social security account and started to apply for employee insurance. Next, you need to spend more time learning social insurance knowledge in order to better do this job and serve employees.

(4) Standardize the administrative work process

While working as a human resources assistant, I also do some office administrative work. For example, arrange daily meetings, assist various departments in conducting training as planned, and organize and coordinate some activities. Through these daily tasks, it not only enriches my work content, but also exercises my coordination and organizational skills.

I am fortunate to be able to participate in the on-the-job training organized by the group. Through systematic learning, I, a newbie who has just started, feel like a spring breeze and benefited a lot. After returning from Zhengzhou, I began to organize my work systematically, but there were still shortcomings. In September, the Zhengzhou Supervision Office inspected our Xinxiang project and proposed areas that needed rectification for the work I was responsible for. Under the guidance of the Supervision Office and the cooperation of my colleagues, I spent a month standardizing the work I was doing. , Systematization. I found that only after I straighten out my work ideas can I carry out my work more effectively and efficiently. For example, archiving of documents conveyed by Zhengzhou, weekly plans, weekly summaries, monthly plans, meeting minutes, training minutes and other documents. This is a work that takes time and effort. Only by classifying and saving the documents that need to be signed and archived each time according to their categories can the coherence and effectiveness of the work be ensured.

In the past four months, although some achievements have been made in various tasks, there are also many shortcomings:

Due to my lack of experience, I am often careless in doing things, resulting in There will always be some small mistakes at work, and the things I do are not comprehensive enough. Therefore, I need to be more careful and conscientious in my future work and life to ensure that I reduce the mistakes at work.