How to be an excellent administrative manager

How to be an excellent administrative manager

The administrative work in an enterprise is tedious and meticulous, which is a thankless thing. How to improve job satisfaction and clarify its responsibilities in work practice, I sum up some personal experiences for everyone to learn together.

1. Implementation supervision

As the administrative personnel manager of an enterprise, he should not only do a good job in the management of his own department, but also undertake the duties of the secretary of the general manager, undertake all the tasks assigned by the general manager and the board of directors, and strengthen the supervision and inspection of all the tasks. At the same time, regularly inspect and supervise the company's relevant systems and tasks assigned by the general manager's board of directors, verify the completion of implementation, and timely summarize and reflect the problems existing in the implementation process and make adjustments to facilitate the improvement of future work.

Second, organization and management.

Different management concepts lead to different management methods and different management results.

In administrative management, it is necessary to formulate a set of management system suitable for the characteristics of enterprises, and use rights and organizational systems to conduct management means such as command, control and command, so as to achieve the purpose of harmonious and standardized enterprises.

Third, communication and coordination.

Any kind of organization needs communication and coordination. In enterprises, the administrative department plays a carrier role of coordination and communication. As an administrative manager, he should assist the general manager in comprehensive coordination between departments, implement the company's rules and regulations, communicate internal and external contacts, ensure the release and reporting of information, strengthen external contacts, expand public relations business, ensure smooth external contacts between departments and companies, form a good team more fully, and improve cooperation efficiency.

Fourth, service expansion.

The administration department is also the logistics support department of the enterprise. Strengthen the management of water and electricity, office supplies, fixed assets, telephone and fax, sanitary environment and network. The service is better. At the same time, it is necessary to make external contact with some relevant functional departments and media, shape the image of corporate spiritual environment internally and externally, and enhance corporate brand building.

Five major cultural constructions

Corporate culture can not only reflect the strategic objectives, group consciousness, values and moral norms in the production and operation activities of enterprises, but also condense the sense of belonging, enthusiasm and creativity of employees and guide them to work hard for the development of enterprises and society. The cultural construction of an enterprise with strategic planning needs to go through three levels: one is the stage of rule by man, the other is the stage of rule by law, that is, the management constraint of rules and regulations, and the third is the governance of culture, that is, through the improvement of corporate culture, an invisible management means is formed to restrain employees, abide by various rules and regulations of the enterprise and create a good working environment. Mainly in the following aspects:

1. The image of enterprise spirit has strong cohesion, appeal, guidance and binding force for employees, and can increase employees' trust, pride and honor in the enterprise.

2. Corporate environmental image

Because creating a good enterprise environment is the premise and foundation for the smooth production and operation activities of enterprises, and fully understanding the characteristics of the enterprise environment is the basis for creating a good enterprise environment.

3, enterprise employee image

It is an important element of corporate image to formulate the daily behavior norms of employees and have good quality and image of employees. The appearance, manners, working ability, scientific and cultural level, mental outlook and working efficiency of employees will give the public an overall impression.

The job content of the administrative manager

The following is the work of an administrative manager for your reference only.

Duty one

Responsibilities: Be fully responsible for the daily work of the office.

Task: Organize the formulation of annual and monthly work objectives and work plans of the office, and organize their implementation; Be responsible for attending the general manager's office meeting and major business meeting, and keep records; Responsible for supervising and inspecting the implementation of the resolutions of the general manager's office meeting and the department manager's regular meeting; Organize the drafting of important documents of the company and submit them to the company work briefing on a regular basis; Organize the drafting of various management rules and regulations of the company and supervise their implementation; Responsible for the editor-in-chief of the company's internal newspapers; Participate in the discussion and formulation of major decisions of the company; Responsible for organizing and planning major public relations and celebration activities of the company; Responsible for organizing foreign affairs reception activities and properly handling all foreign affairs work; Review and control the company's office expenses and reception expenses.

Responsibility 2

Responsibilities: Organize crisis management and handle external complaints.

Task: Organize the company's crisis management, including crisis prevention, timely handling when the crisis occurs and corporate image recovery after the crisis; Organize and handle external complaints of the company, and coordinate relevant departments to solve them.

Responsibility 3

Responsibilities: Coordinate the relationship between various departments of the company.

Task: To be responsible for organizing information transmission among all departments to ensure smooth information communication among all departments; Coordinate the work behavior of all departments, make the work flow smooth, and realize the strategic goal of * * * *; Responsible for the company's year-end summary, including meeting arrangements, and urge all departments to prepare summary reports.

Responsibility 4

Responsibilities: Responsible for the company's external image publicity, public relations and corporate culture construction.

Task: communicate with relevant departments and subordinate units on behalf of the company, and maintain good cooperative relations with government departments and related enterprises; Responsible for the company's external work and coordinate the relationship between the company and government departments and enterprises; Responsible for organizing the construction of corporate culture, refining and publicizing corporate ideas, and holding various activities to promote employee cohesion.

Responsibility 5

Responsibilities: Responsible for the daily work of the trade union.

Task: Responsible for drafting the annual work plan of the trade union; Member management, member development, transfer, fund management and other daily work.

Responsibility 6

Internal organization and management.

Task: Responsible for breaking down the departmental work plan into individuals and supervising the completion of the plan; Evaluate and check the work completion of subordinate employees; Control the use of departmental budgets.

The administrative manager is one of the key figures in the enterprise, responsible for all administrative affairs such as training talents for the company, promotion, reward, punishment and transfer of employees! Faced with such a complicated job as an administrative manager, many people will ask how to be an administrative manager. All difficulties and challenges are paper tigers! In fact, as long as you do the following seven points, you can be an administrative manager!

(1) Positive education to convince people. Mainly through organizing study, holding lectures and carrying out various publicity activities, the masses are given positive education in ideal discipline, situation and tasks, revolutionary tradition, socialist democracy and legal system. Improve their political consciousness and ideological level, and stimulate and mobilize their enthusiasm for work.

(2) Pay attention to personal work, and open a lock with one key. The basic characteristics of this method are: on the basis of finding out the specific situation of the object and mastering its personality characteristics, making scientific analysis realistically and putting forward corresponding solutions.

⑶ Combination of ideological education and knowledge education. This method is flexible and entertaining. Study? Practice shows that it has been widely praised and welcomed. In ideological and political education, we should make full use of rich knowledge to enlighten people's minds, so that people can get knowledge enlightenment, moral edification and artistic infection in the process of receiving education, so as to achieve the effect of paying equal attention to ideological education and knowledge education.

(4) Treat others with sincerity and affection. It is an important way to improve the effectiveness of ideological and political work to be close friends with the educational objects, communicate with them and communicate with them emotionally. To this end, the director of the office should become one with the employees and be their bosom friends in good faith. Through daily business work and various activities, we will extensively carry out heart-to-heart talks, grasp the thoughts and emotions of each comrade at any time, and do a good job in ideological and political education in a targeted manner.

5] lead by example, a typical demonstration. The power of example is infinite. Through typical demonstrations, according to the requirements of the Party's line, principles and policies in different historical periods and the purpose of ideological and political education, special attention is paid to discovering advanced figures and role models around employees, so that the goal of ideological and political education is visualized and concrete, thus forming a mass upsurge of learning advanced and catching up with advanced.

[6] Give priority to promoting goodness and encourage progress. The director of the office should be good at using the method of combining praise and criticism, and be good at discovering the strengths of each comrade, recognizing their achievements even if they make little progress, kindly pointing out the shortcomings in their work and helping them correct their shortcomings and mistakes. Especially when there are loopholes in some comrades' work, we should be good at doing ideological and political work by persuasion and help them sum up their experiences and lessons. They must not criticize excessively or pursue perfection, let alone be cynical and demanding of others, and do more self-criticism.

I used to care about people's lives and solve their practical difficulties. The director of the office should pay attention to mastering and solving the practical difficulties in the work and life of the staff, create convenient conditions for them to work better and relieve their worries. It is necessary to know the psychological state and material and spiritual needs of subordinates in time and help solve reasonable and solvable things in time; We should also give necessary explanations and explanations for unreasonable demands or things that cannot be solved at the moment, and strive for understanding and support.

How to be a good administrative manager

Administrative work is all-encompassing, and it cannot be fully expressed in just a few words. Only by understanding and applying it in practical work can the enterprise administrative department really play its due role. The above is just my experience of integrating theory with practice, and it is still one-sided. I hope to encourage you. By studying the Essential Psychological Reference Book for Enterprise Administrators, I want to talk about the problems that administrators often overlook in their daily work and the matters that should be paid attention to, hoping to attract the attention of administrators.

First, what are the bad phenomena to overcome?

1, does not attach importance to the relationship with the immediate boss.

The direct supervisor is your direct leader, the direct arranger of your work and the direct evaluator of your work performance. Doing a good job with superiors is not flattering you, but paying attention to communicating with superiors frequently, understanding their intention of arranging work, and discussing solutions to some problems together. In this way, you can finish the work more smoothly.

2. Ignore corporate culture.

Every company has its own corporate culture, which exists objectively whether the company publicizes it or not. Especially for new employees, when they first come to the company, they must pay attention to the company's corporate culture. If you don't pay attention to corporate culture, you will be out of tune with others and affect your impression among other employees.

3. Be responsible for others.

Everyone can make mistakes at work. When there is a problem at work, you should help solve it, not just express some criticism. Especially when you can't do it yourself, it's easy to be disgusted to let your subordinates or others meet these requirements. In the long run, such people have no prestige in the company.

4. Break your word.

What has been determined, often changing, will make your subordinates or employees unable to start. If you can't keep your promise, you will lose your credit.

5. Slow action.

A lot of work is done by many employees working together. Because of your slowness, the progress of the whole work will be affected and everyone's interests will be harmed.

6. Please people blindly.

A truly competent employee should make suggestions to his superiors about the problems existing in his work, rather than blindly echoing them. Mr. Nice guy will please a few people temporarily, but he will lose the support of the majority.

Second, how to treat employees

1, respect employees.

Employees should respect themselves, first of all, to form an atmosphere of respect and love, and at the same time, to respect and love others.

2. Light the fire of employees' enthusiasm.

A little more care, care for employees is not lip service, but sincere. Sincere and considerate care for employees can turn a loss-making enterprise into a profit in the second year. For example, Jiamusi combine harvester factory 1997 is a joint venture with John Deere Company of the United States. A female engineer in the United States saw that the workers were only wearing simple masks for toxic operations in the pickling workshop, and the trees around the workshop had died because of corrosion, so she asked the workers to replace their masks with gas masks. Not knowing about acid corrosion, the accompanying China management responded to her casually, saying that your kind of things are only available in the United States, but not in China. I didn't expect the lady to send a fax back soon after returning to China, which really embarrassed the Chinese management. The lady wrote in the fax that she had understood clearly that the gas mask used in the American General Factory was produced by an enterprise in a province of China. The specific address is attached. Please buy it as soon as possible. This sincere care for employees has enabled a company that has suffered losses for many years to make a profit of more than 30 million yuan in the second year.

Third, how to manage employees well.

1, reasonable and scientific division of labor. The primary task of management is scientific division of labor. Only when every employee is clear about his/her job responsibilities will there be no undesirable phenomena such as pushing the committee and wrangling. If the company is like a huge machine, then every employee is a part of it. Only when they love their work and are dedicated can the company's machines work well. The company is developing, and managers should make corresponding adjustments to the number of people and division of labor according to the actual dynamic situation.

2. standard. Work standards are the behavior guide and assessment basis for employees. The lack of work standards often leads to the inconsistency between the efforts of employees and the overall development direction of the company, resulting in a lot of waste of manpower and material resources. Because of the lack of reference, employees tend to form complacency after a long time, leading to slack work. Work standards should be digitized as much as possible, linked with assessment, and pay attention to operability.

3. Establishment of the system. What is the essence of management? Why? Not here? Tube? . The main responsibility of managers is to establish an image? Divide the porridge in turn, and then eat it? Such reasonable rules of the game allow every employee to manage himself according to the rules of the game. The rules of the game should give consideration to the interests of the company and the individual, and unify the individual interests with the overall interests of the company. Responsibility, power and benefit are the three pillars of the management platform, which are indispensable. Without responsibility, the company will be loose and then decline; Without rights, the executive power of managers becomes waste paper; Without welfare, employees' enthusiasm will be reduced and they will walk slowly. Only the manager Responsibility, power and benefit? The platform is built, and employees can? When the Eight Immortals crossed the sea, they all showed their magical powers. .

To be an excellent administrative manager, there are still many aspects that need to be worked hard, including the initiative of work, putting yourself into the work wholeheartedly, putting yourself in the company's shoes, the delicate degree of work and the training and guidance of subordinates. Therefore, in the future work, I hope to strengthen and improve and accept the supervision and guidance of my colleagues.

The normal operation of an enterprise must be guaranteed by the good operation of the logistics department, which will directly affect the operational efficiency of the whole company. Therefore, to do this work well, it is necessary to establish a reasonable organization and formulate a feasible management system. According to the actual situation of the company, the following aspects can be improved and strengthened.

As the employee department of the company, the administrative personnel department shoulders the management responsibility of the whole company. It not only provides a service platform for the normal operation of the company, but also provides various support and services for all the activities of the company. Its operation is directly related to the planning process of the whole company, but in real life, this department has been criticized by other departments and personnel because its work is mostly service. Moreover, there is no obvious result in job performance, and it is impossible to quantify in job evaluation. Generally, it is easy to be ignored by the boss, and in some companies it is even considered dispensable by the boss. Therefore, at present, the loss of executives in this department is much greater than that in other departments.

I. Responsibilities of the administrative department:

1. Be responsible for the administrative management and daily affairs of the department, assist the general manager in coordinating the relationship between departments, implement the company's rules and regulations, communicate internal and external contacts, ensure the information release and reporting, be responsible for expediting, investigating and implementing the matters decided in the meeting documents, and be responsible for discussing and revising the organizational system and work responsibilities of the whole company.

2. Human resource management and development

1) organizational structure design, job description, manpower planning and attendance management.

2) Recruitment and use: provide relevant information on job analysis, so as to make the department's human resources plan consistent with the organization's strategy, interview candidates to make final employment and appointment decisions, make decisions on promotion,' transfer', rewards and punishments and dismissal, prepare job analysis and work analysis, and formulate human resources plans. Through these, enterprises can make internal? The right people? That is to say, the scientific method is adopted to arrange employees to suitable positions according to the work requirements, so as to realize the rational allocation of human resources.

3) Work remuneration: formulate a reasonable salary and welfare system, pay according to work, reward the best, and affirm and guarantee the work achievements of employees through salary, insurance and welfare. Secondly, various incentive strategies to promote employee morale and productivity are also effective rewards for employees' work performance.

4) Training and development: There is no doubt that the current market should be the competition of product quality, in the final analysis, the competition of talents and the overall quality of an enterprise. The quality of a product is also the concentrated expression of all the job skills of an enterprise, so we should take all-staff training as the foundation of the enterprise, pursue all-staff Excellence and people-oriented management. Provide training development needs and list of trainees, formulate and implement training development plans, mainly including vocational skills training and vocational quality training, provide staff development consultation, standardize on-the-job training development guidance, and develop through training? Improve the ability of employees? And then what? Give full play to the ability of employees? Only in this way can we improve the behavior of employees and reach the expected standards.

5) Personnel assessment: post assessment, satisfaction survey, research on performance appraisal system and satisfaction evaluation system, formulate disciplinary reward and punishment system, and formulate performance appraisal standards based on post responsibilities. Through these activities, the status and treatment of employees are fairly determined, the development and rational utilization of human resources are promoted, and the difficulty of maintaining the high efficiency of the company's operation is improved.

3. Modify the company's rules and regulations, formulate, inspect and supervise the application of rigid and flexible management modes, formulate a set of management systems that are in line with the company itself, and use rights and organizational systems to command, control and command hard management, so as to achieve the goal.

4, general management if there is no logistics support, can't guarantee stable and normal production. First of all, we must formulate relevant systems. Strengthen the management of dormitory, canteen, water and electricity, office supplies, sporadic repairs and some fixed assets, such as sanitation, environment and vehicles.

5. Emphasizing the company spirit and establishing the company's corporate culture can not only reflect the strategic objectives, group consciousness, values and ethics in the company's production and operation activities, but also condense the sense of belonging, enthusiasm and creativity of employees and guide them to work hard for the development of the company and society. At the same time, corporate culture also has two binding forces, one is hard binding system, the other is soft binding force, which is intangible, that is, active corporate cultural life, good living environment and amateur cultural life.

6. Shaping corporate image

1) The image of enterprise spirit has strong cohesion, appeal, guidance and binding force for employees, and can increase employees' trust, pride and sense of honor in the enterprise.

2) Corporate environmental image is the premise and foundation for the smooth production activities of enterprises, because it creates a good corporate environment, and fully understanding the characteristics of corporate environment is the basis for creating a good corporate environment.

3) Image-building of employees & The good quality and image of GT employees is an important part of corporate image and a concrete embodiment of corporate culture. Employees' good appearance, manners, work ability, scientific and cultural level, mental outlook and work efficiency will give the public an overall impression.

◆ Clarify the role and position of this department in the company.

1 has played the role of assistant and staff officer to the company. As a middle-level cadre of the company, we should first change our consciousness and understand that we are no longer the housekeeper of the company, not only a partnership with other departments, but also a strategic cooperation with the boss. Therefore, we should play our due role in personnel policies, personnel relations and other issues. For the overall interests of the company, we should give advice to the boss and become the boss.

2. Be a good server and supervisor of the company;

1) is to provide services for company development and employee life;

2) As a functional department, check all departments and labor and personnel work, and punish violators accordingly.

3. Self-disciplinarian and demonstrator: As the maker and executor of the management system, departments and personnel should be strict with themselves first, and they should be hard while the iron is hot. If you can't be strict with yourself, you can't be strict with yourself, which will have a very bad influence on the prestige of the department.

4. Although the personnel in the personnel administration department are management departments, they are also teams. The company set him up to achieve the company's goals, which requires us to sprint towards the company's goals like athletes and all employees, and give guidance and help to employees at any time like coaches to achieve the company's goals.

3. The mutual quality requirements of relevant personnel in this department. Because the main job of the staff in this department is to deal with the personnel of the company, the quality, knowledge, skills and qualifications of the staff in this department are required to be higher, which requires us not only to have a strong sense of service, but also to be good at communication and coordination, to have a certain grasp of the psychology of employees, and to have certain requirements for relevant personnel knowledge and skills.

4. To play the role of this department, it is necessary to do a good job in team management and system management, and establish a good human resource management system for enterprises, namely, the personnel management system based on knowledge, the recruitment and selection system based on selection, the training system driven by educating people, the people-oriented system and the salary incentive system aimed at retaining people.

5. At present, the personnel administration department and personnel finally help enterprises solve the problem? What should come does not come, and what should not come comes again; Don't leave if you should, or leave if you shouldn't? Abnormal phenomenon, which involves the company's management system, recruitment system, performance management, salary policy, corporate culture and other content, specifically to the personnel administration department is how to do a good job in recruiting, educating, employing and retaining people. In a word, the ultimate goal of the personnel administration department is to ensure the normal operation of the company and the stable and normal production, and create economic benefits for the enterprise, which is also the value of the personnel administration department. As the person in charge of a personnel administration department, if you can't master most of the above knowledge and skills, it is impossible to do a good job in this department, let alone create economic benefits for enterprises.

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