Another accident happened to Mercedes-Benz! Ms. Yu from Chengdu: I bought a Mercedes-Benz GLA200, but something went wrong the day I picked up the car.

“The newly purchased Mercedes-Benz car had problems on the day I picked it up. It was repaired more than ten times in half a year, which made me physically and mentally exhausted!” Ms. Yu from Wenjiang, Chengdu said that she bought it at the Wenjiang Huaxing Jinye 4S store. I bought a stylish new Mercedes-Benz GLA200 car, but found that it was shaking badly and the engine fault light came on frequently. Repeated inspections failed to cure the problem, and my request to return or exchange the car was rejected.

gt;gt; A breakdown occurred on the day I picked up the car, and the same problem occurred more than ten times

Ms. Yu told reporters that on June 18, 2019, the day she picked up the car, she found that the vehicle was shaking violently. , the engine fault light came on, and she drove the car back to the 4S shop for maintenance that night. The maintenance staff said that "it was an oil problem that caused the vehicle to shudder." "Out of trust in the Mercedes-Benz brand, the maintenance staff said it was okay, so I didn't think much about it and drove the car away after taking care of it." Ms. Yu said, what she didn't expect was that similar problems occurred ten times in the following six months. repeatedly.

The bills issued by the 4S store show that the vehicles purchased by Ms. Yu were repaired at the factory on June 23, August 9, October 29, and December 6 respectively. The symptoms were "fuel fever". Hmm, the engine check light comes on." In addition, the first reason for entering the factory was that the cold car could not be started, and the third reason for entering the factory was that the vehicle automatically stalled. Ms. Yu said that the four recorded cases were the most serious, and they were all rescued and towed back by 4S stores. In addition, the symptoms were mild many times, and she drove to the 4S store for repairs.

gt;gt; The cause of the fault is not clear, and the 4S store only repairs but does not return or exchange the car

“The same situation has occurred many times, but the 4S store has given different opinions each time, although it promised to repair it , but the problem has never been solved." Ms. Yu said that since June this year, she has communicated with the 4S store many times. The other party first said that there were problems with the oil quality, fuel injectors, spark plugs, etc. After replacing the oil and cleaning the parts, the problems disappeared. Not resolved. Later, it was discovered that there was gasoline in the canister, which was also said to be a problem with the canister. After replacing it, the symptoms remained the same. On December 6, the 4S store said that there was a problem with the fuel tank and needed to be replaced. Ms. Yu had to park the car at the 4S store for repairs. It took 18 days for the fuel tank replacement to be completed. Ms. Yu said that she had lost trust in the Mercedes-Benz brand and lost patience with the 4S store. She asked for a replacement car or a refund, but was rejected.

gt;gt; Maintenance records are incomplete, and the owner’s request to replace the car is blocked

The "three guarantees" for automobiles are clearly stipulated. Repairers should establish and implement a repair record archiving system and record the contents. Should include repair time, delivery time, etc. Within the validity period of the three guarantees (2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time due to product quality problems exceeds 35 days, or the cumulative repair time due to the same product quality problem exceeds 5 times, consumers can request to replace the car.

Ms. Yu believed that she had already met the conditions for exchanging a car, but the 4S store tried every means to obstruct her.

On December 19, the reporter accompanied Ms. Yu to the 4S store to ask for maintenance records. The store only provided the aforementioned four bills. An after-sales manager surnamed Yang said that there are only these four records. He said that there was no maintenance record on the day when the car was picked up because it was already after get off work hours and it was not entered into the system. Ms. Yu drove to the store many times for repairs but did not record it because the car was driven away before it was repaired. Count once; the system does not record the factory time and cannot calculate the cumulative repair time.

gt;gt; Professionals: Incomplete maintenance records may cause difficulties in rights protection

Mr. Bai, a staff member of the Chengdu Consumers Association, told reporters that when relevant departments implement the "three guarantees" regulations on automobiles, It can only be done based on the maintenance records of the 4S store. If the records are incomplete or missing, it will be difficult for car owners to claim their rights and interests. "This is also a common trick of many 4S stores." He suggested that car owners require the 4S store to issue maintenance records every time their car is repaired. , and keep it yourself.

gt;gt; Lawyer: There are risks in renting and purchasing, and the car owner is in an embarrassing situation

The reporter found that Ms. Yu’s car purchase method was "renting and purchasing", that is, she first purchased the car from a 4S store , then resell it to Mercedes-Benz Leasing Co., Ltd., and then lease the original car from the company for three years. During this period, you only need to pay a down payment of more than 60,000 yuan and pay a monthly rent of more than 800 yuan. After three years, you can choose to return the car or buy it.

Zou Daizhong, a lawyer at Sichuan Tengyu Law Firm, said that renting and purchasing is actually a financing mortgage for car purchase, which has certain risks, and consumer disputes and financial disputes often occur. He believes that the vehicle is now owned by the leasing company according to the contract, and Ms. Yu is in an awkward situation. She must either negotiate with the leasing company to change the car or terminate the contract, or work with the leasing company to request the 4S store to return or exchange the car. The process is very tortuous. He suggested that Ms. Yu first complain to the relevant departments and then sue the leasing company and 4S store.

This article comes from the author of Autohome Chejiahao and does not represent the views and positions of Autohome.