Logistics Specialist Monthly Work Summary Template

Time flies, time flies, and a piece of work has ended. After a period of accumulation and precipitation, we summarized our past achievements into a work summary. The following is the monthly work summary template of the logistics specialist I compiled, welcome to read!

Logistics Specialist Monthly Work Summary Template 1

Looking back on my work in the past month, I can go all out to do all the work and do my duty according to Deloitte's four standards. The main situation is summarized as follows:

I. Summary of work

My department is the logistics department. First of all, in this extraordinary month, all the staff in our logistics department can successfully complete the business tasks set by the company under the leadership of the company. As a member of the logistics department, I feel very happy and proud. The job responsibility of our department is to need good professional skills and strong ability to communicate with customers.

Professionally, because my previous work is related to logistics and I have studied systematically, I am also very interested in this aspect. I can solve difficult problems independently by consulting materials and consulting colleagues, so I am very confident in this aspect; In the past month, I still have some problems and shortcomings in my work. I am not calm and experienced enough in my work. Sometimes I can't meet the requirements of new and old customers in time, and I feel a little lacking. In this respect, I think we should exercise more and improve more in our future work.

Second, the work plan for next month

Constantly strengthen personal cultivation, consciously strengthen study, strive to improve work level, adapt to the needs of my own work under the new situation, foster strengths and circumvent weaknesses, strive to overcome difficulties, strive to do a better job, actively cooperate with the work links of various departments, and hope to learn some business knowledge from other departments while adapting to the new job, improve my business ability and establish a good image of the office.

Three. Opinions and suggestions on the company and various needs

I hope the company can pay social insurance for me. I have relevant documents to prove that I can pay social security. I hope the company can give me such benefits. Please consider the nature of our logistics department in light of the actual situation. Every employee hopes that the results and rewards of their efforts are equal, which will also improve the enthusiasm of each employee, work better for the company and contribute to the development of the company.

Logistics Specialist Monthly Work Summary Template 2

This month is my first month in the company. During this journey, I saw many different styles and gained many achievements. I also know that the elements that logistics customers need are patience, enthusiasm and responsibility.

If you want to get customers' approval, don't try to cheat customers, because their hearts are fragile. Once they arrive in Shanghai, they will be hit. We can't give up any customer easily for temporary convenience. Customers are the customers we need to cherish and treat well, and need our protection and care. We do customer service, and there are two ways to receive calls from customers, one is to complain, and the other is to inquire about logistics. Now, with the application of big data, we have done a fixed-point tracking service for the circulation address of logistics, which can let customers know clearly where their parcels are, saving a lot of time, so the customers we receive at work are all angry customers because of the lost parcels.

Because our company is relatively large, customers need to inquire about a logistics express. Need to know the situation? You need to go through multiple thresholds. For example, making a phone call requires two or three transfers. In this process, many customers will be angry with this service. I have met several people. After all, every customer's personality is different. After all, I am not very happy to meet this problem. I'm always in a hurry, but I transport it in bulk. No matter how to prevent one or two product packages from being lost, it will have a very serious consequence, that is, our customers will have grievances, but it is not easy to gather logistics from all over the world in one place, and our customer service will become the angry object of these customers.

When I meet such customers, I will not argue with them, but will take the initiative to communicate with them to understand their situation, and then communicate with them in detail. After all, communication must be based on mutual information consistency, so as to ensure fairness and justice, reassure customers and reduce their worries. This is our job. A little more trust and tolerance for customers will get their consent and will not easily let them down. After all, now is an era of advanced information, and bad news travels thousands of miles. Once the problem is not solved, it will bring great losses and injuries. Therefore, what we do to our customers is to accept it, rather than let the contradiction between us continue. Everything must have a beginning and an end, and you can't give up easily or throw it away at will. In the face of customers' questions, if you can't solve them, you can find your superiors. This is our task.

I always do my job well and do my task well with awe, and I will not give up my task easily. Giving up is abandoning customers. This is a question of mutual trust. Being kind to customers and giving them better answers will win their trust and deepen their relationship, which will help us to establish better channels and gain more recognition. People can't be satisfied easily, let alone give up easily. After all, there is still a long way to go, but we can't waste time at will.

Logistics Specialist Monthly Work Summary Template 3

Engaged in logistics work for a month. Through this month's continuous study and the help of colleagues and leaders, I have fully integrated into the big family of Hebei express logistics, and my personal work skills have also been significantly improved. Although there are still some shortcomings in my work, it should be said that I have paid a lot and gained a lot since then. I feel that I have grown up and matured. Although we can see some achievements in this period of work, it is far from enough and far from reaching the level we want. The work since graduation is summarized as follows:

1, no work experience, lack of comprehensive knowledge and skills.

I am a fresh college graduate. At the beginning, in order to operate the logistics center involving business development, the company recruited us as the talent reserve of the marketing department. However, due to the center qualification, logistics business can't operate normally, the majors can't be applied, and the lack of relevant work experience, needed social network and comprehensive logistics operation experience, everything starts from scratch, and all work is done while learning, so the business progress effect is not very ideal. The solution is to constantly strengthen learning and self-cultivation, constantly cultivate their own knowledge and skills in all aspects, and become an expert in creating benefits for the company as soon as possible. Through the contact and visit to Hengshui market during this period, I have cultivated certain customer communication ability, and can completely complete daily business contact and market work independently.

2. Due to the uncertainty of the company's business positioning, a lot of time and energy are wasted.

In the early stage, due to the disunity of colleagues, the business could not be carried out normally. I think we should first strengthen employees' ideas so that employees have the same ideas and common goals. I want to develop professional third-party logistics business in the future. I plan to spend nearly two months researching and visiting the market. After the survey results are formed, we will introduce them to you for discussion. If my discussion is approved by you. That made me have a good harvest and finally begged during this time. Until then, do what you can and focus on what our company is good at.

3, the function and service content are single, and the supply and demand are misplaced.

The only business we can do now is cargo transportation and local shuttle bus service. Moreover, our inter-provincial freight is not suitable for the market in terms of time and freight because the train is a transit vehicle, so most customers in need are lost. In addition, our functions and services are single and independent, and we do not conduct business in the form of an overall service chain. The functions of warehousing, local distribution and inter-provincial distribution companies and departments are not connected, resources are not integrated, and operations are scattered. For example, Shijiazhuang of Hebei Express and Beijing Branch of Hebei Express have different ideas, and the two companies are wrangling with each other, which will inevitably affect the business between the companies. In addition, places that Hebei Express can't deliver will be outsourced in cooperation with other logistics companies, thus affecting the timeliness of escort and the service quality of goods. It can also highlight that companies have not formed a unified service function in their business operations, are relatively independent and decentralized, and have no unified internal price control. The superior resources of our company's logistics operation are dispersed, and it is impossible to realize the resource intensification of integrated logistics services. On the contrary, there is a phenomenon: both belong to express delivery, but they are relatively independent. We can't do full logistics service. For example, in transportation services, the price of our express delivery vehicles is two or three times higher than that of other vehicles, that is, there is a lack of internal price control between companies, and it is impossible to effectively integrate service resources, which invisibly increases the coordination difficulty of integrated logistics work and also loses many business opportunities. The solution is that the head office realizes the resource integration of each branch as soon as possible and forms a service chain with unique express characteristics; On the issue of supply and demand dislocation, we will strive to further improve the overall breeding level, cultivate high-end skills, and use our high-end facilities to serve high-end customers.

4. Regional commercial enterprises lack the proper cognitive level of modern logistics.

Lack of advanced understanding of logistics cost control, accustomed to dealing with logistics problems in the old traditional way, thus having no feeling about our service content and even adopting a rude and brutal resistance attitude. In the course of our visit, we often encounter this situation: First, we have our own scheduled trains, and we don't need to rent them out, and we have our own warehouses. The cost is lower than renting out. Secondly, we don't accept the concept of logistics cost reduction and refuse to consider our analysis of logistics cost reduction. Fourth, logistics outsourcing is troublesome and uncertain, and the operation mode of logistics outsourcing is not reasonable enough, and it is unwilling to change the old practice that has been followed for decades.

The unfair phenomenon in the vicious competition environment also restricts the development of our business.

Our biggest selling point is specialization, standardization and marketization. However, other personal distribution stations are our strong competitors.

Logistics Specialist Monthly Work Summary Template 4

First, reasonably integrate the company's internal delivery plan and choose the appropriate transportation mode.

As a logistics specialist, you can't just find a logistics company to deliver the goods. Instead, we should consider from many aspects, reduce transportation costs and improve the transportation efficiency of enterprises.

Every day, the company delivers goods to all parts of the country. Different customers have different goods, different modes of transportation and logistics companies, and different freight rates. Therefore, as a logistics specialist, we should first integrate the company's internal delivery plan, grasp the general direction of transportation, formulate a transportation delivery plan, and determine the mode of transportation (such as air transportation, express delivery, vehicle transportation, carpooling, LTL, sea transportation, etc. ) according to the business requirements, find a special line or a logistics company with regional advantages to quote.

At present, domestic logistics companies are not very mature, many prices are not standardized, and it is necessary to shop around. Ask the logistics company in detail about their price, service, handling problems and other information, and write it into the transportation contract.

Second, choose a logistics company.

First of all, we should pay attention to the qualifications of logistics companies to avoid problems in transportation. Feedback and complaint handling are very slow. If there is no way to settle the claim, then the transportation price should be considered. Generally speaking, dedicated logistics companies have advantages over non-dedicated logistics companies, but they are not very sure. It is necessary to analyze them in detail. Although some logistics companies they cooperate with don't often change lanes, they can actually help logistics specialists find logistics companies with better prices. Because of the introduction of relationships and long-term cooperation, it will give this aspect more advantages.

To determine the logistics company and transportation matters, it is best to sign a contract for both parties to abide by.

Third, urge the workshop to deliver on time.

Only when the workshop can deliver the goods on time can the transportation time be carried out as agreed. Therefore, as logistics specialists, merchandisers and workshop leaders must confirm the accurate delivery time. If there is any abnormality in production, coordinate with logistics company and guests in time.

Fourth, tracking the arrival information.

The smooth loading of goods does not mean that they can be delivered to customers smoothly, and logistics specialists need to track them in time. Where the goods are and when they are expected to arrive, you can inform the guests and business in advance. If the delivery is delayed due to weather or natural disasters, the logistics specialist can explain and inform the guests of the estimated arrival time in advance, and also report to the relevant personnel of the company to avoid unnecessary tension and worry.

Verb (abbreviation for verb) deals with the arrival of goods.

When the goods arrive, please count the quantity before signing. Never sign without counting. If there is any shortage or loss of goods, confirm with the driver in time and inform the person in charge of the logistics company to deal with it. Both parties will confirm how to solve the problem on the spot. If there are compensation provisions in the contract, it shall be handled according to the contract; If not, it shall be handled according to industry rules; If not, both parties shall negotiate.

The above points are the basic work that a logistics specialist should do, and also my summary of being a logistics specialist for one month. However, in practice, the logistics specialist is the link between the company and the guests. The logistics specialist needs to cooperate with the company's finance, business, production, warehousing and other departments, and also needs to communicate with the guests in place to achieve on-time and on-demand transportation.

Logistics Specialist Monthly Work Summary Template 5

This month ended in a hurry and I spent another month in _ _ logistics company. This month is the month that I have grown the most since I worked. I can't do without the guidance and help of the company leaders and the experience of my colleagues. I've worked hard enough myself. I never regard this job as a way to make money, and earrings as a process to exercise and improve myself. Therefore, I cherish every day of working in _ _ logistics company, and there is no end to learning. I am good at learning things around me. I will never be complacent after reaching a certain height, but I think it is enough, which can reflect the correct working attitude of a logistics customer service staff in me. At this year's summary meeting, I was also awarded the title of customer service staff benchmark by the leader. I'm honored. Next, let me talk about some summaries of my work this month:

First, keep learning and improve yourself.

The reason why I can have such excellent performance in this month's work and get such high evaluation from the leaders is directly related to my strong interest in learning. I will take an active part in every training the company gives us and never miss it, because I know that the teacher in charge of training is definitely the best in the industry. As long as I can learn something from them more or less, I will earn it, which is no different from someone holding a pointer to urge you to go to school. Now that I am working, if I don't learn anything, I will stay where I am until I am replaced by someone better than you. And now it's so cruel Moreover, you can't just study your own customer service work. We should learn all about logistics extensively, so that we can better answer customers' questions and provide them with better services.

Second, correct work attitude and recognize work responsibilities.

What is the purpose of our customer service? We are the transit point of the whole logistics company and the communication bridge between the company and customers. Everything we say must be carefully thought through our brains, and we must never allow ourselves to make any mistakes, otherwise the losses you bring will be huge. Our job is to accept orders, accurately inform the target customers of logistics information, ensure that the goods arrive at the designated place, and be ready to deal with customers' questions, complaints and information feedback at any time.

We attach great importance to this link in the whole logistics distribution process and resolutely put an end to any individualism. There is no point in forcibly communicating and mediating with customers when problems cannot be solved. As a customer service staff, you should always know that you are not working alone, standardize your language and not bring any inconvenience to customers. We are the personnel who guarantee and cooperate with the normal work of all departments of the company. If there is serious individualism, you are eager to prove yourself and over-express your behavior, you must resolutely resist it. Always know what your job responsibilities are.

I won't be satisfied with my present performance. I will make more progress and work harder in the next month, and strive to bring more benefits and convenience to the company. This is my goal for next month.