What is the after-sales work of Tmall?

1. Want Want receives a series of after-sales problems (express delivery, breakage, expediting, use and cash back) transferred from the pre-sales, and other customer needs after successful payment, handles after-sales returns and refunds, and properly handles buyer complaints. 2. Check the evaluation in time. If there is any bad evaluation, make corresponding reply and explanation within working days. 3. Docking of after-sales problems of third-party orders.

What is the after-sales work of Tmall?

Tmall's after-sales work includes the handling of refund and return, logistics tracking and the loss of express parcels, as well as after-sales service of products. The most important thing is product damage, falsehood, bad reviews and so on.

1. Want Want receives a series of after-sales problems (express delivery, breakage, expediting, use and cash back) transferred from the pre-sales, and other customer needs after successful payment, handles after-sales returns and refunds, and properly handles buyer complaints.

2. Check the evaluation in time. If there is any bad evaluation, make corresponding reply and explanation within working days.

3. Docking of after-sales problems of third-party orders.

4. Follow up the out-of-stock orders, follow up the contents replied by the purchasing department, contact customers by telephone in time, inform and appease customers, and put forward their own solutions in time.

5. Abnormal synchronization of express delivery, overdue delivery, and all orders that have not been delivered for 48 hours have been followed up.

6. If there is something wrong with the delivery note, reply the guest in time according to the reply from the delivery department. Such as: Want Want, mobile phone and other ways to contact customers for confirmation.