Besson was the first successful customer manager to create a "personal consultant" for human resources.

Besson was the first successful customer manager to create a "personal consultant" for human resources.

Recently, the first brand of talent management in China? Beisen launched the first Customer Success Manager (CSM) in China, providing HR with? Personal service? Ensure the perfect implementation of enterprise talent management plan. According to Ji Weiguo, CEO of Beisen, this service is the first in the talent management industry and even the entire domestic software industry.

HR personal consultant makes software not a decoration.

? Whether enterprise software is valuable depends on how the enterprise uses it. Many enterprises bought millions of software, but only played 30% of the value, and even regarded as advanced Excel. Poor use is the biggest sorrow of enterprise software. CSM launched by Beisen is to let customers make good use of the software and give play to the value of 100%. ? Ji Weiguo said. As an important part of enterprise software, talent management software is an important support for the implementation of enterprise strategy. In order to ensure the effective development of enterprise talent management, Besson Li Zhuo established? Software +CSM? Sales model.

Beisen CEO Ji Weiguo

? Not only that, in addition to using software well, CSM also has the responsibility to help HR find problems, solve problems and work better. ? This is the conclusion given by Ji Weiguo, CEO of Beisen, after deeply analyzing the current situation of talent management in thousands of enterprises.

Customer success manager CSM is not customer service.

CSM is definitely not a traditional customer service department. ? Traditional customer service only provides technical support to solve system bugs; ; As an expert in talent management, CSM actively serves customers and solves problems in work scenarios. ? Ji Weiguo introduced. For example, if there is a management vacancy in an enterprise, CSM will help HR analyze whether external recruitment or internal selection should be carried out according to the current situation of enterprise talent reserve. Or enterprises need strategic expansion, CSM will help enterprises to formulate talent development plans to meet strategic needs. ? Maybe HR? Hate it? Customer service, but I must love CSM. ? Ji Weiguo said.

It is not easy to do a good job of CSM with high standards and strict requirements.

The setting of CSM is not a simple post problem, but should conform to the business model of the enterprise. In Besson's view, a successful account manager must have the following qualities:

Have a deep insight into the talent management industry; Have a professional background in human resource management and fully understand the job requirements of HR; Understand the technical characteristics of talent management products and put forward solutions for customers in simple terms. In addition, CSM also needs to go through a series of training and exams in Beisen, constantly charging and sharing experiences regularly. Only in this way can CSM always stay at the forefront of the industry and provide the best solutions and strategic support for HR.

As the first brand of talent management in China, Besson maintains the leading position in the industry with its first R&D strength and in-depth understanding of talent management. From ending e-HR to guiding the socialization of talent management software, and now launching the first one in China? Customer success manager? Service, every step of innovation brings subversive value to HR and provides new impetus for the development of enterprise talents. At present, 3500 enterprises such as Danone Group, JD.COM Mall and HNA Group have all chosen Beisen as their talent management partners, and Beisen has therefore been ranked in the Forbes list of potential enterprises for three consecutive years.

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