What aspects does website maintenance include?

The establishment of website projects is based on various needs, which often come from the actual needs of customers or the needs of the company's own development, among which the actual needs of customers, that is to say, the needs of this transaction nature account for the vast majority. Facing customers with different levels of website development knowledge, the project leader's understanding of user needs largely determines the success or failure of this kind of website development project. Therefore, how to better understand, analyze and define users' needs, and accurately and clearly express them to every member involved in project development in the form of documents, in order to meet users' needs and ensure that the development process is carried out in the right direction of project development, is a problem that every website development project manager needs to face. On this issue, this paper would like to put forward some views and suggestions, and hope readers can criticize and correct me:

First of all, these people should participate in the demand analysis activities of website development projects.

Demand analysis is actually a process of communicating with customers and correctly guiding customers to express their actual needs in appropriate technical language (or with the help of relevant technicians) to clarify the purpose of the project. This process also includes activities of establishing and planning the basic functions and modules of the website to be established. Therefore, it is necessary for every member of the project team, customers and even the department manager of the developer (depending on the size of the project) to participate. The responsibilities of the project manager in demand analysis are as follows:

1, responsible for organizing relevant developers to analyze requirements with users.

2. Organize the representatives of art and technology backbone or all members (discuss with users) to write the document "Website Function Description (Draft)".

3. Organize relevant personnel to discuss and revise the website function description (draft) repeatedly, and determine the official document of the website function description.

4. If the user has this ability or the user requests it, the project manager can also assign project members to participate, and the user will write and determine the website function description document.

5. If the project is large, it is best to have the department manager or his authorized personnel participate in the process of determining the function description of the website.

Second, a complete demand survey document recording system.

In the whole process of requirements analysis, the relevant documents of requirements analysis will be written according to certain specifications, which can not only help

Objective members make the results of demand analysis more clear, and also make a memorandum on the future development process in the form of realistic texts, which helps the company to provide useful reference for future development projects and become the experience wealth accumulated by the company in the development of projects that meet its own characteristics.

The document that needs to be written in requirements analysis is mainly the website function description, which is basically the achievement document of the whole requirements analysis activity and also the main reference document for the project members in the development project. In order to describe the function description of the website more clearly, it is often necessary to write user survey reports and market research reports to assist in the explanation. It is better for all kinds of documents to have certain specifications and fixed formats, which can increase the readability of documents and facilitate readers to understand the contents of documents quickly. Relevant regulations will be discussed later in this article.

Third, what to investigate from users?

In demand analysis projects, there are often many unclear user needs. At this time, the project leader needs to investigate the actual situation of users and clarify their needs. An idealized user survey requires the full cooperation of users, and may also require necessary training for the respondents. Therefore, the plan and arrangement of the survey: time, place, participants and survey content, all need the approval of the project leader and users. The form of investigation can be: sending demand questionnaire, holding demand investigation forum or on-site investigation. The contents of the survey are mainly as follows:

1. The current and future functional requirements of the website.

2. Customer's requirements for website performance (such as access speed) and reliability.

3. Determine the requirements for website maintenance.

4. The actual operating environment of the website.

5. The overall style and artistic effect of the website page (if necessary, users can provide reference sites or companies for users).

6. The number of main pages and auxiliary pages, and whether multiple language versions are needed.

7. Content management and assignment of input tasks.

8. Various page special effects and their quantity (js, flash, etc.). )

9, project completion time and schedule (according to the contract)

10, specifying the maintenance responsibility after the completion of the project.

After the survey, you need to write a user survey report, the main points of which are:

1, survey summary: website project name; User unit; Participants in the survey; The time of the start and end of the investigation; Investigation work arrangement.

2. Description of survey content: basic information of users; The main business of the user; Current situation of informatization construction; The current and future potential functional requirements, performance requirements, reliability requirements and actual operating environment of the website; Users' expectations of the new website, etc.

3. Arrangement of survey data: classify and summarize survey data (such as questionnaires and meeting minutes). ).

Fourth, the content of market research activities

Through market research activities, clearly analyze the performance and operation of similar websites. It can help the project leader to more clearly conceive the general structure and appearance of the website he developed. While summarizing the advantages and disadvantages of similar websites, the project developer can also learn from the experience of others to develop a better website.

However, in practice, due to the limitations of time, funds and company capacity, the coverage of market research has certain limitations. When researching similar websites in the market, we should try our best to find all well-known and excellent similar websites. You should understand the use environment of similar websites, the surprises and similarities of users, and the detailed needs of users defined by similar products (the company or project leader needs to have a certain relationship). The focus of market research should be the work information of major competitors or similar websites. Market research can include the following:

1. Determination of similar website works in the market.

2. Investigate the scope of use and audience of the work.

3. Investigate the functional design of the product (main module composition, features and functions, performance, etc.). )

4. Briefly evaluate the websites surveyed.

The purpose of the study is to clarify and guide the needs of users.

After investigating similar products in the market, a market survey report should be written, which mainly includes the following points:

1, survey summary: survey plan; Website project name, research unit, participation in research, start and end time of research.

2. Description of research content: name, website, design company, website description, development background, main applicable audience, function description, evaluation, etc.

3. Functional design of research websites that can be used for reference: functional description, user interface, performance requirements and reasons for adoption.

4. Functional design of scientific research websites that cannot be used for reference: functional description, user interface, performance requirements, and reasons for not using them.

5. Analyze the weaknesses and defects of similar website works and major competitors' products, as well as the advantages of our products in these aspects.

6. Arrangement of survey data: Classify and summarize the survey data.

Verb (abbreviation of verb) clear demand analysis output-website function description;

Under the constraint of the contract or tender signed between the company and the customer in the early stage, through detailed and specific user survey and market research activities, and drawing on the documents of the user survey report and market research report output by the company, the project leader should carefully summarize the whole demand analysis activities, clarify the unclear requirements in the early stage one by one, and output a detailed and clear summary document-website function description (final version) for future projects.

The website function description must include the following contents:

1, website function

2. Website user interface (preliminary)

3. Software and hardware environment for website operation.

4. Definition of website system performance

5. Software and hardware interfaces of the website system.

6. Determine the requirements for website maintenance

7. Determine the space rental demand of the website system.

8. The overall style and artistic effect of the website page.

9. Approximate number of main pages and auxiliary pages.

10, management and content entry task assignment.

1 1, various page special effects and their quantities.

12, project completion time and progress (as agreed in the contract)

13, define the maintenance responsibility after the project is completed.

To sum up, in the demand analysis of website projects, it is mainly the project leader who decides the degree of understanding of users' needs, and the purpose of demand analysis activities such as user survey and market research is to help the project leader deepen his understanding of users' needs and sort out the unclear places in the early stage, so as to serve as the basis and reference for developing members in the future project development process.

Of course, a successful demand analysis not only needs the joint efforts of all project-related personnel such as the project leader and even the customers, but also has a certain relationship with the company's ability. It should be noted that the content of the requirements analysis activities described in this paper is based on an ideal foundation. Because the reality of each company is different, readers can learn from it according to their own situation. It is important to systematically standardize the preservation and collection of such documents according to the company's situation, which is believed to be of great help to the development of other website projects and the improvement of the company's own strength in the future.