Customer service outsourcing of professional English games

In view of the high cost of establishing overseas call centers, the difficulty in finding talents and managing operations, more and more excellent China game companies expect to outsource their game customer service to a third-party customer service outsourcing service provider. However, it is difficult to find a one-stop game customer service outsourcing solution in the market. There are talents without technology, technology without communication lines, and those with lines can't find suitable talents. Callnovo Global Multilingual Customer Service Outsourcing Call Center has maintained a long-term friendly cooperative relationship with many large domestic game companies, and accumulated rich experience in online games and hand-held tourist services.

For example, when Callnovo's Indonesian customer service, Vietnamese customer service and Thai customer service solve the related problems of players' recharge inquiry, account appeal and password retrieval, they find that most overseas local young gamers like to use their own trendy online language and local slang when communicating and consulting, and this communication method and language habit is not easily available to translation software and China customer service staff. Therefore, according to the language markets of different countries, arranging local customer service representatives who are familiar with local slang and online hot words can bring players a smoother and more enjoyable game experience. When players encounter problems, customer service can also get feedback from players in time, ensuring communication barrier-free, helping China game brands to integrate into local people's lives faster and better, becoming a part of their leisure and entertainment, and accelerating the establishment of localized game brands. ?

? The customer service personnel of callnovo's overseas multilingual game customer service outsourcing team are screened by the personnel department and the operation department. They not only love games very much, but also have good customer service professionalism and excellent communication skills. Friends who need to go to sea can contact us!