Measures for the administration of perfect specialty stores

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Chapter one? Store management system

Rule number one Annual examination system of specialty stores

1. The company will assess the sales status of specialty stores every quarter, conduct a comprehensive review at the end of each year, and announce the specific annual review standards for that year one month before the review. The annual review mainly evaluates the store from the following four aspects:

1. 1 business qualification;

1.2? Business norms and service levels;

1.3? Operating conditions and sales performance;

1.4 comprehensive evaluation of the person in charge of the store.

2. During the annual review, the exclusive store shall submit the following materials to the company:

2. 1 Original and photocopy of the business license;

2.2 Original and photocopy of the national tax registration certificate;

2.3 Original and photocopy of local tax registration certificate;

2.4 copy of house lease contract or real estate license;

2.5 copy of health permit;

2.6? Other documents and materials that the company considers necessary to be submitted.

3. The business license and tax registration certificate of the exclusive store shall participate in the annual examination of the local administrative department in accordance with the provisions of the state.

4. The company will have the right to cancel the franchise qualification of specialty stores that have not passed the annual examination.

5. The company will sign the franchise contract for the next year with the franchisees that have passed the annual examination, and issue the franchise authorization for the next year.

Rule number two Inventory management system of specialty store

1. The goods in the specialty store should be registered and put into storage in time, and the storage should be neat, centralized and classified.

2. The store should manage the inventory according to the principle of first-in first-out.

3. The exclusive store shall formulate the standard safety stock and subdivide it into the stock of various products.

4. Stores should carefully check the inventory reconciliation table every month to evaluate the rationality of inventory.

5. The exclusive store should check the inventory regularly to ensure that the accounts are consistent with the facts.

Rule three. Sales management system of specialty store

1. The products sold in the exclusive store can only be carried out in the store. If it is necessary to sell products outside the store, it should be reported to the local functional department for approval.

2. Products sold in exclusive stores are sold at the prices stipulated by the company;

3. Exclusive stores are not allowed to hold prize-winning promotions privately.

Article 4? Financial management system of specialty store

1. The company calculates the agency fee (agency discount for short) according to 6% of the sales performance of the specialty store in the current month;

2. If the store can comply with the company's regulations and cooperate well with the company, the company will take 1% of the store's sales performance in the current month as a reward discount;

3. The monthly agency discount and 1% bonus discount of exclusive stores will be automatically converted into the fund balance;

4. When the balance of the fund current account of the exclusive store in the current month is positive and the amount exceeds 1 000 yuan, the exclusive store can provide the service invoice to the company for collection; If there is a negative number, the store must make it up before the next month 15, otherwise the company will stop ordering from the store;

5. The company pays the handling fee according to the number of monthly sales data packets in the exclusive store, and the standard is 10 yuan/piece.

Article 5? Configuration and use system of computer in specialty store

1. The exclusive store shall be equipped with one or more computers with Internet access for daily business.

2, the use of email storage:

2. 1 The store will provide an email with a capacity of 50M free of charge after signing the email usage agreement.

The store is mainly used for communication and contact with the company. It is strictly forbidden to use this email to register on other websites.

And registration;

2.2 all kinds of important notices and announcements of the company will be sent to the e-mail box of the exclusive store by e-mail, and the exclusive store shall

Receive and check the mail in the mailbox every day to ensure that important company information is received.

2.3 When sending an email, the store number should be clearly stated in the subject or content of the email.

2.4 Specialty stores should regularly clean up the mail in the mailbox, store important files or data in time, and delete junk mail regularly, so as not to affect the normal use of the mailbox.

3. Specialty stores should be equipped with large-capacity mobile storage devices, such as mobile hard disks and USB flash drives, to facilitate sales of data and customer information.

Preservation and management of important documents such as materials.

4. The exclusive store shall be equipped with at least one stylus printer for printing sales documents, sales reports and other documents.

5. E-mail address of company business contact person:

5. 1 Special e-mail address for customer complaint consultation: :perfect@perfect99.com.

5.2 Store Management Department dedicated mailbox:? zmd@perfect99.com

5.3 :zmdts@perfect99.com, the special mailbox for complaints of the exclusive store.

5.4 Sales Department's special mailbox for freight complaints is :z2005@perfect99.com.

Article 6? Archives and data management system of specialty store

1, the establishment of archives and information management system is to make efficient and orderly use of archival materials. The exclusive store must follow the following procedures and principles when using documents:

1. 1? The exclusive store should print out the notices, notices and other documents sent by the company to customers, and publish them in the publicity column to convey the latest developments of the company to customers in time;

1.2? All kinds of documents and materials should be classified according to their contents and stored in different files for future reference;

1.3? Confidential documents must be properly kept, and invalid or expired confidential documents must be shredded before being discarded;

1.4? The exclusive store shall regularly clean up and delete the expired data stored in the store files and computers;

1.5? It is strictly forbidden to put all kinds of materials, books or audio-visual products that are not recommended by the company in the store.

2、? The exclusive store shall strictly abide by the confidentiality system of the company, and shall not disseminate or provide documents and materials related to the company to the outside world or inform irrelevant personnel without approval.

Article 7? Promotion management system of specialty store

1. Provisions for holding product promotion activities in specialty stores:

1. 1? Earnestly study and understand product knowledge, and do not exaggerate the company's strength or product efficacy;

1.2? Do not attack, despise or belittle other companies, brands or commodities;

1.3? Do not use the business relationship of the company to sell or promote the products or services of other companies;

1.4? Do not induce, force or use other customer groups to promote or sell non-company products;

1.5? Abide by laws and regulations, and must report to local functional departments before holding activities;

1.6? Seeking truth from facts and holding activities in strict accordance with the content and scale approved by the company;

1.7? Actively cooperate and assist the head office and branches in preparing product promotion meetings and product lectures.

2. The process and matters needing attention for holding product promotion in exclusive stores:

2. 1 the exclusive store must fill in the application form for organizing activities of exclusive stores three days in advance and fax it to the store management department of the company for application. It can be held only after formal approval, and the local branches shall be notified, and the filing procedures shall be handled with the local functional departments according to laws and regulations;

2.2 After the activity, the exclusive store shall timely feed back the relevant contents and pictures to the company for monopoly by mail or in writing.

Store management department;

2.3? Stores that submit manuscripts and photos of the event will be selected and published on Perfect World or the company's website. Without approval, the company will not announce any activities.

2.4 The promotion activities of the exclusive store should be based on product explanation. Stores can hold the following types of activities:

2.4. 1 nutrition and health lecture, beauty lecture, product promotion meeting, introduction meeting, etc. (only introduce, not sell products);

2.4.2 purely entertaining party;

2.4.3 Opening, anniversary, relocation and other celebrations, the number of participants shall be subject to the regulations of local functional departments;

2.4.4 Social welfare activities such as blood donation, donation and material donation;

2.4.5 Mountain climbing, picnics, ball games, fitness and other sports activities.

2.5 The exclusive store shall not disturb the business order of other companies and stores in any form; Do not interfere with the activities and operations of company employees or other customer groups in any form.

Article 8? Store relocation system

1. A written application shall be submitted to the company 15 days in advance for the relocation of the exclusive store. The contents of the application shall include the reasons for the relocation, the proposed location and a description of the local situation.

2. The store must be approved by the company before moving, and it is not allowed to move without notice. Ruozhuan

If the seller moves the store without the company's consent, the losses caused thereby shall be borne by the exclusive store.

3. The renovation of the new store of the exclusive store shall be carried out in strict accordance with the provisions and requirements of the operation manual of the exclusive store.

4. After the preparation for the new store to be relocated is completed, the business license, tax registration certificate, photo of the store and contact information list shall be submitted to the store management department of the company before opening, and it can not be officially opened to the outside world until it is verified that it meets the opening conditions.

Article 9? Supervision and management system of specialty store

1. In order to standardize the operation order and maintain a good market atmosphere, the company supervises and manages the operation behavior of specialty stores, so that the specialty stores can operate and develop in a fair, open and just competitive environment.

2. The company handles the violations of the exclusive store according to the procedures of acceptance, fact investigation, decision and notification.

3. If the exclusive store violates the company's regulations, it will be punished according to this manual, depending on the seriousness of the case and referring to the previous violation records.

4. Provisions on complaint acceptance:

4. 1? If you complain about the violation of the exclusive store, you must submit written and signed complaint materials to the exclusive store management department of the company within 12 months from the date of the violation (counting from the month after the violation), otherwise the company will not accept it;

4.2? In order to protect the interests of the complainant, the company will keep the complainant's information confidential.

5. Investigation and evidence collection:

5. 1? In the process of investigation, the company can take necessary evidence collection measures according to the situation;

5.2? The company will decide whether to issue a written notice of investigation according to the needs of investigation. During the investigation, the company has the right to take temporary measures such as freezing the operation qualification of the exclusive store, freezing the preferential customer qualification of the person in charge of the exclusive store, and freezing the agency discount of the exclusive store, including restricting attendance at the company's activities and temporarily not commending.

6. Complainant's complaint handling:

6. 1? After the company makes a decision on handling the violation complaint, if the parties have any objection to the decision, they can lodge a complaint with the company within 15 working days from the date of receiving the notice, and at the same time, they need to submit new evidence and written materials;

6.2? During the company's acceptance of the complaint, the original decision will continue to take effect;

6.3? After completing the complaint investigation, the company decides whether to maintain or modify the original decision. If the original judgment is upheld, repeated appeals will no longer be accepted.

7. The company has the right to determine whether any intentional evasion of the company's relevant regulations is illegal.

8. The company has the right to give warning, financial penalty, cancel the franchise qualification and preferential customer qualification to the person in charge of the exclusive store according to this manual, and may also make decisions such as not commending, canceling relevant honors or restricting attendance at company activities.

9. If the company's interests are damaged due to the violation of national laws and regulations by the exclusive store, the company reserves the right to pursue and claim compensation according to law.

Chapter II Normative Behaviors and Punishment Types of Specialty Stores

Article 10? Specialty store violation

1, daily operation of the store

2. Store specification declaration

3. Prepare the store and start business.

4. Store address management of specialty stores

5, store management qualification management

6. The exclusive store was interviewed by the media and advertised without the approval of the company.

7. The exclusive store displays/sells materials not recommended by the company.

8. The exclusive store held various activities without approval.

9. Open a shop privately

10, the specialty store exaggerates the use of the product.

1 1. This exclusive store operates by unfair competition.

12, the store sells the company's products at different prices.

13, the specialty store sells the products of other companies.

14, store publicity management regulations

15, other violations and penalties

Article 11? Types of penalties for violations in specialty stores

1, verbal warning

2. Written warning

3. Serious warning

4. No discount of 1% will be awarded to the exclusive store.

5. Deduct 6% agency discount from the exclusive store.

6. Freeze the operation qualification of specialty stores.

7, cancel the franchise qualification

8. Informed criticism

9. Personal financial punishment of the person in charge of the mall

10, suspend the eligibility to enjoy the preferential products of Perfect Company.

1 1, cancel the VIP customer qualification.

12, cancel the training qualification.

13, cancel the qualification of tourism seminar.

Chapter III Provisions on Penalty Execution

Article 12? If the store violates the rules, the company will regard the behavior of the person in charge or the clerk as a violation of the rules.

Article 13 The company will make corresponding punishment according to the regulations according to the seriousness of the violations of the exclusive store and referring to the previous violations. If the circumstances are particularly serious, several crimes may be punished together.

Article 14 All written warnings and violations issued by the company to the exclusive store will be recorded as the basis for the year-end assessment. The specific implementation method is as follows:

1. If the store receives three written warnings within one year, it will be regarded as a serious warning. If the accumulated amount of the store in the current month exceeds, it will be fined 1% bonus discount;

2、? If the store receives three serious warnings within one year, it will be disqualified.

Article 15 If the violation of the exclusive store involves government departments and the media, the company will resolutely support the decision of the relevant departments, increase the punishment according to the influence of the violation, and reserve the right to pursue and claim compensation according to law.

Article 16 The company will increase the punishment for repeated similar violations in exclusive stores.

Article 17? If there are multiple types of violations in the specialty store at the same time, the company will implement combined punishment according to the principle of accumulation.

Article 18? The execution time of punishment shall, in principle, start from the month when the punishment decision takes effect. If freezing or seizure measures are taken during the investigation, they shall be implemented from the month of freezing or seizure.

Nineteenth economic punishment: if the illegal month can be determined, the illegal month shall prevail; If the month of violation cannot be determined, the work month verified by the company shall prevail; If it has been more than months since the consultation and approval, the same amount of the current month will be deducted within the implementation month.

Chapter IV Detailed Rules for Punishment of Violation of Specialty Stores

The first item: the daily operation of the store.

Article 20? A written warning will be given to any of the following acts during the operation of the exclusive store.

1, the daily business hours are less than 8 hours (less than 7 hours on holidays) and the weekly business hours are less than 6 days;

2. Failing to post the business schedule and product price tag as stipulated by the company;

3. Failing to place the business license, tax registration certificate and power of attorney as required by the company;

4. No information is submitted to the company within three working days after the contact information of the exclusive store is changed;

5. Playing cards, eating snacks or sleeping in the store during business hours;

6, do not pay attention to personal image during work hours, unkempt;

7. Keep pets in specialty stores;

8. Refuse to supply to customers;

9. Refusing to provide invoices for customers who purchase products;

10, the salesperson has a bad attitude towards customers;

1 1, and other behaviors are similar to the above situation.

Article 21? The exclusive store shall be given a written warning in case of any of the following acts. If the circumstances are serious, the reward discount of this store 1% can be refused.

1, commercial safety is neglected in the operation of specialty stores;

2. Hiding dirty/messy;

3. Old facilities, including external decoration (signboards, external walls, windows, light boxes, etc.). ), do not meet the requirements and not timely rectification.

Article 22? If the exclusive store prints and produces perfect customer discount cards, the company will immediately cancel the exclusive store's business qualification.

Article 23? The company does not recommend that the exclusive store hire preferential customers as shop assistants, and the company has the right to ask the exclusive store to make adjustments, otherwise the company will freeze the franchise qualification of the exclusive store until the adjustment.

The second item is that the store declaration is illegal.

Article 24? In case of any of the following acts, the exclusive store will not reward 1% discount. If the circumstances are serious, the store will be given a three-month 1% discount reward, and informed criticism will be awarded.

1. The exclusive store changes the information in the application form of new preferential customers without authorization;

2. Failing to use the "perfect company sales system" as required;

3. Those who make up the report in time after misreporting or omission;

4. It is the first time in a year that the exclusive store failed to submit an account in time;

5. The exclusive store failed to report the bill in the current month without justifiable reasons.

Article 25? In case of any of the following acts, the exclusive store 1% bonus discount and 6% agent discount (informed criticism can also be given) will not be given. If the circumstances are serious, the exclusive store's business qualification will be cancelled.

1, the application for the exclusive store failed;

2. The exclusive store failed to submit an account in time, and it happened again within one year;

3. The specialty store maliciously omits the report and does not report the bill for the benefit;

4. The act of changing the customer's declaration information without authorization;

5. Refusing to make up the report after false alarm or omission;

6. The specialty store didn't report it for two months a year.

Article 26? If the exclusive store fails to enter the newly added preferential customer information and product sales information in time, it will be fined 65438+ 0% bonus discount of the current month. If it happens again, the store will be disqualified.

Item 3 Store Preparation and Opening Operation

Article 27? If the application materials of the applicant's exclusive store are found to be false, the application qualification will be cancelled immediately.

Article 28? During the examination and approval period, if there is any market violation reported, the company will suspend the application and approval of the application materials of the applicant's exclusive store.

Article 29? During the examination and approval period, if the application materials of the applicant's specialty store are verified and the store is renovated without authorization, the application qualification will be cancelled immediately.

Article 30? If it is approved as a specialty store, but fails to attend the new store training meeting organized by the company, that is, to confirm the store location and carry out decoration, it will be given a written warning.

Article 31? If the company refuses to submit complete or qualified information about opening a specialty store to the company, and there is no valid written material to support its statement, the company has the right to prohibit it from opening until it is disqualified from opening a specialty store.

Article 32? Those who have obtained the franchise qualification of a specialty store but start business without the approval of the company's opening procedures will be given a written warning until the franchise qualification of the specialty store is cancelled.

Article 33? Submit false business information to the company, suspend its franchise qualification and informed criticism.

The fourth item? Store address management of specialty stores

Article 34? The location of the shop does not conform to the company's regulations. Once verified, the location of the store is invalid, and all consequences are at your own risk.

Article 35? After examination, the location of the store does not meet the company's regulations and refuses to move, the franchise qualification of the store is cancelled.

Article 36? If the store's location does not meet the company's regulations, it will be approved through deliberate concealment. Once verified, the following treatment will be given:

1. No 1% incentive, from the month when the store operates on site until it is discovered and verified by the company;

2. The store must find another place that meets the requirements within the specified time, otherwise the company will freeze the store's business qualification until it moves;

3. If the franchise qualification of the exclusive store is frozen for two months and has not been relocated, the company will cancel the franchise qualification of the exclusive store;

4. Those who refuse to move will be disqualified from the exclusive store.

Article 37? Without the approval of the company, if the store changes its location, it will not be given a three-month 1% bonus and merged into informed criticism;

1. If the new store meets the requirements of the company, it needs to submit relevant information to the company immediately, and it can only be operated at the new address after being approved.

2. The location of the new store does not meet the requirements of the company. The store must choose another store address and complete the relevant procedures according to the company's requirements within the specified time, otherwise the company will directly cancel the franchise qualification of the store.

Item 5? Qualification management of specialty stores

Article 38? The applicant borrows another person's identity to apply for franchise qualification, and once verified, the application qualification will be cancelled;

Article 39? The applicant applies for franchise qualification for others, and once verified, the application qualification will be cancelled;

Article 40? If the franchise qualification is transferred without authorization, the company will give a written warning, deducting the monthly bonus discount of 1% and 6% agency discount of the franchise store, informed criticism; At the same time, it will no longer accept its store application and suspend its qualification to recommend store applicants and guarantees;

1. If the receiver or agent manager (actual investor) does not meet the requirements for opening a store, the company will give corresponding punishment to the parties concerned and return the operation qualification of the exclusive store to the original person in charge;

2. If the recipient or the agent manager (actual investor) meets the requirements for opening a store, and there is no economic dispute between the two parties, the company will give the parties corresponding punishment, and then transfer the franchise qualification to the recipient or the agent manager (actual investor);

3. If the recipient or agent (actual investor) meets the requirements for opening a store, but there is an economic dispute between the two parties and it is handled properly, the company will give the parties corresponding punishment and cancel the qualification of the exclusive store.

Item six? The store accepts media interviews and advertises without the approval of the company.

Article 41? Without the company's consent, the company will punish those who have been interviewed by various media and published relevant reports in the name of Perfect Store as the owners and business personnel of the store, and give the following treatment to the stores involved:

1, if there is no negative impact, the store will not reward 1% discount;

2. If the negative impact is caused, the exclusive store shall be fined 6% agency discount in the current month, and the exclusive store shall be required to take certain measures to eliminate the negative impact as soon as possible;

3. If the circumstances are serious, the company will cancel the operation qualification of the exclusive store.

Article 42? In the course of operation, if a monopoly store engages in one of the following acts without the authorization of the company, its business qualification will be cancelled.

1. Publish advertisements and printed publications in the name of Perfect Store and as the owner of the store.

2. Use the Internet, newspapers and other media to publish and publish perfect product advertisements, sales/discount information, and print advertising materials.

3. The exclusive store publicly publishes advertisements for recruiting salesmen or direct sellers through the talent market or the media.

4. The exclusive store uses the company's name to publish advertisements or conduct other publicity.

Item 7? The store displays/sells materials that are not recommended by the company.

Article 43? Identification of illegal data:

1, check whether there is a publishing unit, and whether the name of the publishing unit is consistent with the agency number or serial number; Whether the published content is consistent with the purpose and professional division of labor of the publishing unit;

2. Check whether the book serial number is correct, whether the preceding serial number meets the specified digits, whether the check code is correct, whether the book classification is correct, whether the latter category is greater than the book serial number (total serial number), whether newspapers and periodicals are mixed, and whether the internal serial number or official serial number and area number are correct;

3, check whether the copyright record is complete, paper consumption, paper specifications and formats, page numbers are consistent; Whether the department has the real name of the printing and distribution unit;

4. Check the binding design and printing quality to see whether the whole process is beautiful and generous, whether the binding meets the requirements, whether the font is clear, whether the typesetting is neat and standardized, whether the missing words, typos and inverted sentences are serious, and whether the typesetting is clear;

5. Check whether there is forbidden content. Except for a few official books and periodicals, most illegal books and periodicals have low style, or render pornographic images, or are mixed with obscene pornographic content, or promote feudal superstition and violent murder, and some reveal state secrets or even have serious political problems;

6, query the relevant departments and related information, some books and periodicals on the surface is not easy to find problems, especially pirated books, books and periodicals market management department needs to query the relevant units and check the publication catalogue, order catalogue, sales ban notice and other related information.

Article 44? Definition of store area: including store sales area, office, reception room, beauty salon, warehouse, etc.

Article 45? Definition of "ornaments": official publications not recommended by the company, which are placed on sales counters, shelves and windows as commodities in the sales area.

Article 46? Those who store illegal materials in the exclusive store area will be punished as follows:

1, a small amount (less than 3 copies), the store will be fined in the current month 1% bonus discount;

2, more (3- 10 or 3-5 kinds), the store will be fined the current month 1% bonus discount and informed criticism;

3. For a large number of shops (10 or more than 5 kinds), a fine of 1% bonus discount and 6% agency discount will be imposed in the current month, informed criticism;

4. If the store has a great negative impact, the company will immediately freeze the business qualification of the store until the negative impact is eliminated; If the circumstances are particularly serious, the company will cancel the qualification of the exclusive store.

Article 47? Selling illegal materials, books, audio-visual products, etc. In the exclusive store area, the exclusive store 1% bonus discount will not be given and 6% agent discount of the current month will be deducted, and it will be awarded by informed criticism; If the circumstances are serious, the franchise qualification of the store will be cancelled.

Article 48? Display/sell materials, books, audio-visual products, etc. not recommended by the company. In the sales area of the specialty store; For the first time, the current month 1% bonus discount will not be granted; The second time, cancel the business qualification.

Article 49? Specialty stores compile, print, copy, burn, distribute, publish and sell the company's auxiliary marketing materials or make various books, newspapers, recordings, CDs, etc. Related to the company, including product promotional materials, brochures, promotional guides, sales skills, etc. , the company will give the following penalties:

1. If there is no negative impact, the company will give a serious warning, and impose a 1% reward discount and a 6% agency discount on the store. informed criticism will order it to immediately recycle and destroy the sold materials;

2, has caused negative effects, cancel the franchise qualification;

3. If the circumstances are particularly serious, the company has the right to resort to law and reserves the right to pursue and claim compensation according to law.

Item 8? The store held various activities without approval.

Article 50? The exclusive store will hold business training and sharing meetings in the store, without rewarding 1% discount; If the circumstances are serious, the franchise qualification of the store will be cancelled.

Article 51? Organize, hold and participate in various activities outside the exclusive store:

1. If there is no charge and there is no negative impact, give a written warning and impose a fine of 1-3 months on the exclusive store, deducting 1% bonus discount;

2. If there is no charge, but there is a negative impact, the exclusive store will be fined 1-3 months, with 1% incentive discount and 6% agency discount, informed criticism;

3, arbitrary charges, according to the total income of 3 times to be punished and informed criticism; If the circumstances are particularly serious, the franchise qualification of the store will be cancelled.

Item 9? Open a shop privately

Article 52? The meaning of private store: any company that has a fixed place and sells its products in this place without the authorization of the company is collectively called private store.

Article 53? Characteristics of private shops:

1, located in the storefront facing the street on the first floor; With or similar to the standard decoration of "Perfect Store", with the words "Perfect", "P" logo and perfect company poster affixed;

2. The company's products and product packaging boxes are displayed indoors in shops facing the street;

3. Having business hours, salespeople and selling the company's products;

4. Training room, studio, office, classroom, sharing room, business center, information desk, meeting room, beauty service department, etc. Facing the street;

5. Sell perfect products in other stores (such as beauty salons, supermarkets, shops, etc.). );

6. If one of the above items is involved, it will be recognized as a private store.