Summary report on personal work of postal salespersons

Postal service is a communication mode characterized by physical delivery. Postal enterprises provide services in communication market, transportation market and financial market, which plays an important role in social and economic life because of the importance and universality of their services. The following is a summary of the personal work of some postal salespeople I have compiled for your reference.

Summary of Personal Work of Postal Salesman Fan

It has been more than seven years since I joined the work in July of February _-X. In the past seven years, under the careful care and guidance of leaders and colleagues, through my unremitting efforts, all aspects have made certain progress. Looking back on these seven years' work, the postal service has provided various platforms for rapid growth. The postal leaders have given themselves a lot of care in their work, and the old masters have provided them with a lot of valuable experience and help, which has made them progress in various aspects to varying degrees. Of course, there is still much room for improvement. In my future work, I will continue to study hard and strive for a greater improvement in my work level with a pragmatic attitude.

As a postal assistant, I am the most common and common member of postal enterprises. As the front line of postal enterprises, I represent the corporate image of postal enterprises, and maintaining the advantages of postal enterprises in the market competition is closely related to our post of postal assistant. The "window" of mental outlook and comprehensive quality. The business window faces many customers every day, and we should be warm, cordial and patient to each customer, and handle business quickly and accurately. This requires me to communicate with customers with true feelings and warm service in the process of direct contact with customers. Every employee of ours is a disseminator of postal enterprise image and a symbol of hope and vitality of postal enterprises. "Do what you do, love what you do, drill what you do, and refine what you do" is my work purpose. In my past work, I have always been strict with myself and mastered business skills. I actively participated in every business training and skill appraisal, hoping to learn more business skills and knowledge from it. Quality is the lifeline of postal communication, which directly affects the image and reputation of enterprises. In the usual work, I am familiar with the business regulations and the postal system, and I am strict with myself, and I am not allowed to be sloppy and make mistakes. I lack the ability to deal with things and special situations at work, and there are some shortcomings, which also require me to work harder to improve and learn.

In the future work, I will carry forward the advantages of postal services, overcome the shortcomings, and work hard in the following directions:

1, learning is endless, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. I will make unremitting efforts to learn all kinds of postal theoretical knowledge and use it to guide practice in order to better meet the needs of industry development.

Only by mastering all kinds of business skills, especially computer operation and postal service, can I better practice the purpose of serving the people. I will read more books, study more and practice more, and constantly improve my business skills.

3. Practice is the foundation of continuous progress. I will constantly exercise my courage and courage through practice, improve my ability to solve practical problems, gradually overcome my impatience in the process of practice, and treat every job and every customer positively and enthusiastically.

In short, in a few short years in postal enterprises, my life role has changed, which makes me grow and learn constantly, and it is also my willingness to be familiar with, love and contribute silently to postal undertakings.

Summary of Personal Work of Postal Salesman Fan

Our sub-branch conscientiously implemented the spirit of the 20 1x working meeting of Shunqing Sub-branch, firmly established the Scientific Outlook on Development, further deepened the reform, strengthened team building, and strengthened internal control and risk management. Qi Xin made concerted efforts to implement it, which ensured the smooth operation of all indicators of 20 1x of our branch, and laid a solid foundation for completing the annual objectives and tasks.

I. Completion of various indicators

1, the deposit business indicators have increased substantially. At the end of August, the balance of RMB deposit was RMB _ _ _ _, an increase of RMB _ _ _ from the beginning of the year, and the RMB deposit plan of Shunqing Sub-branch was completed.

2. The total amount of credit business increased, and the proportion of non-performing loans decreased significantly. On August 26th, the balance of RMB loans was RMB _ _ _, an increase of RMB _ _ from the beginning of the year. _ Complete the RMB deposit plan of Shunqing Sub-branch.

Second, the main work review

(a) adhere to the people-oriented, pay close attention to the construction of staff, fully mobilize the enthusiasm of employees, enhance their sense of belonging, and strive to build a United, harmonious and efficient fighting collective.

1. According to the requirements of Shunqing Sub-branch, the salary distribution mode was reformed, and the distribution weights of monthly performance salary and annual performance salary were adjusted, which effectively boosted morale, promoted popularity and promoted the rise of business indicators.

2. According to local conditions, it is a key point of this year's work of the sub-branch to arrange the right people in the right positions, make the best use of their talents and let each employee give full play to their respective roles in a harmonious atmosphere.

(2) Adhere to market orientation, further expand the customer base by means of product marketing and personalized service, and ensure the rapid development of various businesses of the sub-branch.

1. Strengthen the business development section and marketing model, and strengthen the service management for key customers and employees of outlets. Summary of bank work. Reform the marketing model, and change the marketing of first-line outlets from single-handedness and straggle to all-staff linkage, overwhelming and bombing.

3. Grasp the construction of customer groups, consolidate old customers, strive for new customers, and embezzle and nibble at key customers of other banks through various channels. Our customer groups are gradually expanding.

4. Strengthen the marketing of credit business, broaden credit channels, initially form a certain scale of customer base, and the credit business has entered a benign development track.

(3) Adhere to compliance management and further strengthen internal management to ensure safety and no accidents.

Unswervingly adhere to strict management, constantly strengthen internal management, increase the inspection and supervision of risk points, and ensure the healthy and stable development of various businesses.

Three. Views on future work

In the future, the bank's various businesses have achieved rapid development and the operating efficiency has been greatly improved, which is indeed gratifying. However, while enjoying the joy of victory, we should also be soberly aware of the enormous difficulties and challenges that we will face in the second half of this year: in the second half of this year, we should digest the deposit losses caused by customers withdrawing large amounts of cash on their behalf and properly handle the loans overdue issue. The work is very arduous and the task is very heavy, and the achievements made in the first half of the year will go up in smoke. The focus of our work in the second half of the year is:

1, do a good job in team building, and further enhance the sense of organizational belonging and professional mission of all employees.

2. After the relocation of the new outlets, the hardware facilities are complete, requiring employees to improve service quality, further intensify marketing and customer service efforts, further consolidate and develop the achievements already made, and go all out to fully complete the objectives and tasks for the whole year.

3. Actively solve the prominent contradiction between expense resources and expense demand, and realize the synchronous and stable growth of employees' income while developing business and benefits.

4. Further strengthen internal management, implement the safety system, pay special attention to safety work, and ensure the healthy operation of all work.

A summary of the work of postal salesman Fan Wen

First, the first half of the work review:

A1-business indicators for June:

1. revenue completion: the total business income was 4,052,900 yuan, down 2.04% compared with the same period of last year, accounting for 46.59% of the annual plan. Among them, the communication business income was 3.9610.3 million yuan, down 3.53% year-on-year, and 46.39% of the annual plan was completed; Other business income is 965,438+0.60 million yuan, accounting for 57.25% of the annual plan. Correspondence income is 29,400 yuan, accounting for 65,438+09.60% of the annual plan; Parcel income164,900 yuan, accounting for 4 1.23% of the annual plan, of which express parcel income is 5140,000 yuan, accounting for 25.70% of the annual plan; Bill income is 67,200 yuan, accounting for 39.53% of the annual plan; Express revenue is 79,600 yuan, accounting for 3,365,438+07% of the annual plan; The confidential income is 2000 yuan, which is 50% of the annual plan; Logistics income is 80 1 10,000 yuan, accounting for 26.70% of the annual plan; Newspaper revenue totaled 84,300 yuan, accounting for 45.32% of the annual plan; Stamp collecting income is 68,500 yuan, accounting for 26.35% of the annual plan; Savings income is 3138,200 yuan, accounting for 49.27% of the annual plan, of which insurance income is 87,400 yuan, accounting for 31.21%of the annual plan; The agency income is 247,000 yuan/kloc-0,000 yuan, accounting for 53.72% of the annual plan.

2. Expenditure completion: The total cost expenditure was 465,438+0,765,438+0 in 600 yuan, and the annual plan was completed by 22.27%. Among them, the communication service cost was 3,268,300 yuan, a year-on-year increase of 29.87%; Management expenses were 899,300 yuan, up 0.75% year-on-year; The financial expenses are 0.06 million yuan; Other expenses were RMB 654.38+0.34 million, a year-on-year increase of 654.38+0.9.64%.

3. Completion of revenue and expenditure: completed-265,200 yuan, with an annual plan of -36.33%.

4. Service satisfaction: 87.88 points.

5. Completion of financial business indicators: the net savings balance is 4.23 million yuan, and the annual plan is12.81%; The insurance business covers 65,438+0,626,5438+0 in 700 yuan, accounting for 20.27% of the annual plan.

6. Completion of telecom business indicators: 1 160 households were assigned to G network to act as Unicom business, completing 62% of the annual plan; The number of households in C network was 78 1 household, accounting for 63% of the annual plan.

2. Commercial measures taken:

1. Implement the talent strategy, adjust posts and give full play to the talent effect. In the first half of this year, our bureau adjusted 22 employees, 20 posts and dismissed 6 workers, effectively exerting the potential of human resources and making the combination of human resources optimal. Due to the high technical skills of advertising designers, our bureau lacks corresponding talents, and we recruit from the society through various assessments.

After four months of comparison, outstanding talents stand out. Now the overall quality of designers is high, which has been recognized by users and laid the foundation for the development of advertising business.

2. Promote the three systems and improve labor efficiency. In the aspect of personnel reform, a mechanism of employing people who are superior to the competent and inferior to the mediocre has been formed, and the flow of talents has been formed. In the first half of the year, our bureau adjusted and replaced two business monitor, 1 branch director. In the employment system, combined with the requirements of the provincial bureau to reduce staff and increase efficiency, the employment management is constantly standardized and the personnel structure is optimized. In the distribution system, it deeply embodies the concept that salary depends on contribution and promotion depends on performance, and adjusts the salary of technical personnel such as equipment maintenance personnel. The annual income of Zhengqi Road and Xinhua Road post sub-offices has increased by one grade, and the salary of branch directors has also been adjusted by one grade accordingly, which fully mobilized the enthusiasm and creativity of grassroots organizers. In line with the policy of leaning to the front line, the backstage staff was changed from 450 yuan to 430 yuan, which increased the salaries of salespeople and couriers.

3. Paying attention to the overall deployment of publicity and marketing strategies is the basis for the development of various businesses. In March, our bureau inspected and supervised the postal service of township forest farms with large business income, and formulated the overall marketing strategy of business promotion, that is, the integrated business promotion of marketing for different seasons. In May, a comprehensive business publicity group was set up for Unicom users to pay phone bills with prizes, promote "Nongduole" foliar fertilizer, send books to the countryside, subscribe to newspapers and periodicals for a short time, and collect stamps. It took 9 days and traveled more than 600 kilometers to carry out publicity and marketing in 9 towns and villages. In that month, China Unicom's telephone bill reached 457,000 yuan, with G network users 1g and C network users 109. Promote 42 boxes of foliar fertilizer; Selling 540 yuan's big books; Newspapers and periodicals completed a short-term subscription of 20 thousand yuan; Signed a letter of intent for the development of personalized stamps with version 1000.

4. Provide personalized service according to business characteristics, that is, determine different service modes according to different users. For express delivery, we negotiated with the wedding company to lease the Rainbow Gate salute business as an auxiliary wedding project, and realized an income of 8,090 yuan in the first half of the year; In March, our bureau reached an agreement with the People's Bank for many times to mail the daily accounting statements of the People's Bank to the local bank by express mail, with an annual income of 5,000 yuan. In April, the distribution business of bean paste, soy sauce and mature vinegar from _ pickles factory to Jiagedaqi was officially launched. In the newspaper distribution business, the newspapers and periodicals that were originally sent to the distribution stations of various schools are sent directly to the class teacher after being divided into classes every year, which shortens the delivery time and is welcomed by the teachers and students of the school.

5. Lock the target market and determine the business development space. Only by locking in the target market can we determine the direction of business development. Our short-term subscription plan for newspapers and periodicals is 20 thousand yuan. In marketing, we will first count the information of short-term subscribers and distribute it to couriers in branches and county bureaus in different regions for door-to-door publicity and subscription, so as not to miss an old user; Secondly, in developing new users, it is necessary to subdivide users, develop newsstands for primary and secondary schools, and sell emotional magazines. Because of the competition in the county, we locked the surrounding towns with the advantage of outlets and gradually monopolized the advertising business in the surrounding towns. In the first half of the year, 1080 outdoor advertisements were contracted, and the income was 60,000 yuan, thus opening up the situation that towns surrounded cities. At the same time, we should look for marginal markets throughout the county, develop campus culture market, start postal advertising market, and contract badge business of various units and bulletin board business of party and government organs, so as to gather competitive forces, gradually participate in business competition and win the initiative.

Third, the basic work:

1. Improve various systems: At the beginning of this year, our bureau focused on improving various systems in basic management to make them more rigorous. In the postal service tariff management, according to the requirements of provincial and local documents, we should improve the preferential tariff management, clarify the examination and approval authority, improve the preferential standards and procedures, and strictly control the preferential tariffs that exceed the scope and standards. In the management of arrears, all majors are required to reconcile with finance in time every month, so as to achieve consistency between finance and accounting, strengthen accountability and effectively control users' arrears. In terms of visual inspection, the revised management measures in June implemented the responsibilities of 34 supervisory posts, standardized management, promoted postal safety work from prevention to source management, and engaged in post-inspection to pragmatic basic management, striving to prevent cases from happening.

2. Formulate 2 1 regulations on increasing efficiency and reducing this regulation: Our bureau keeps innovating, aiming at reducing costs and increasing efficiency. 65438+1The administrative work meeting held on October 26th decided to formulate new regulations on business remuneration, travel expenses standards, use of business publicity fees, hospitality standards and office expenses. , which was adopted and implemented by the workers' congress on March 24th.

3. Improve the quality of employees: pre-job training of employees should be planned and prepared, and on-the-job training should be effectively combined with a daily activity. Each team can basically carry out the work according to the requirements, but some of them are untrue and opaque. In the next step, our bureau will implement step-by-step management according to the plan, make this work thorough and strengthen supervision and management.

Construction of five teams: At present, our bureau is facing unprecedented difficulties, and the development of enterprises cannot be separated from people. With the improvement of people's quality, management will continue to deepen and management level will continue to improve. In the first half of this year, our bureau continued to promote the development of enterprises, focusing on the construction of three teams of management, marketing and professional technology.

First of all, strengthen the construction of cadres and actively adapt to the needs of the development of the situation. By maintaining the advanced education and learning activities in party member, the overall quality of the team has been improved, the overall image of the team has been established, unity and cooperation have been emphasized, and collective consultation on major issues has been realized. Strive to determine the development plan of the unit and department from the overall situation and strategic height, and comprehensively and systematically promote the reform, operation and management of enterprises. Secondly, we should improve the overall quality of the labor force and strive to meet the needs of market competition. In the first half of the year, our bureau focused the workers' thoughts and spirits on accelerating development, which effectively mobilized the enthusiasm and creativity of workers and enhanced their confidence and determination to participate in market competition. Continuously improve the practical skills and operational skills of marketers. Constantly evaluate the ability structure of cadres and improve the leadership and management level. Do a good job in standardizing employment and employment according to law, speed up the flow and rational allocation of talents, and meet the needs of enterprises for talents. Strengthen job skills training and establish employee training platform.

Intransitive verb safety work: the comprehensive management of internal safety prevention, fire fighting, safe production and internal governance has been strengthened. Divide all kinds of safety responsibility system into various departments and grass-roots units, strictly implement the assessment method of responsibility system, and make the responsibilities clear. Security work,1-June, 240 people were escorted in long distance and 500 people were escorted in local areas, and the escort work in the first half of the year was successfully completed. Regularly organize the police to carry out business study, discipline rectification and ideological education, and gradually improve the personal quality and comprehensive quality of the team members. Often organize heart-to-heart talk activities, so as to improve the cohesion and combat effectiveness of the players, which is the whole.

Safety work has played a stable role. In April, the wires of all branches in the county were maintained, so that the safety and fire prevention work was implemented.

Second, the work arrangements for the second half of the year

1. Cheer up, enhance the sense of development, and strengthen the confidence to complete the annual task. The essence of any reform and innovation is the change of ideas, and the unity of the team and the enthusiasm of employees need a spirit. To this end, our bureau puts the breakthrough point of development on the change of employees' ideological concepts, combines the discussion activities of "enhancing development awareness and establishing a good mental state" and "learning from Wang Shunyou", and solves the ideological and psychological problems affecting the development of employees according to the questionnaire of employees' mental state in June, establishes and strengthens the sense of urgency and responsibility for development, and leads the enterprise to develop steadily with a high degree of unity of ideological concepts. Although our county is remote, with poor natural conditions and depressed local economy, according to statistics from the Bureau of Statistics, compared with _ _ _, the number of permanent residents has decreased by 6,000, and the number of floating population has decreased by 1 10,000, and the development of enterprises has encountered difficulties. However, "the road is always more difficult" and "thinking determines the way out". We should actively see that both local policies and local resource markets will provide for the development of postal services. Qian Qian's thousands of business advertisements, outdoor advertisements of the government and forestry bureau, publicity boards of various units, and image-building of "double evaluation" activities will all provide unlimited business opportunities for advertising business; The distribution of agricultural materials to foliar fertilizer is gradually taking shape; "Never fight an unprepared war", sufficient market research and scheme marketing will provide guarantee for career development. Counting every income and determining the target market will ensure the completion of the annual business income. We have every reason to believe that we have the ability to complete this year's task plan. Therefore, we must create an atmosphere of "people-oriented, emotion-oriented, bureau-oriented, and harmony-oriented", and we must devote ourselves to employees and do everything for them. The leading bodies should cooperate tacitly and form a trinity management mode of post division, thinking combination, work division, goal combination, responsibility division and rhythm combination. The leading role of the team members will become a mirror for the broad masses of workers. In this way, our enterprise can form a joint effort, play a game of chess, take development as the first priority, take implementation as the first measure, take benefit as the first goal, firmly grasp the management center, actively strengthen business awareness, adjust business strategy, innovate business methods, strengthen learning, and form a good atmosphere of learning every day, every week, policies, business and upgrading ideas.

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