Human Resources of China Sound Valley

Yangzhou currently has six undergraduate and junior colleges including Yangzhou University and Yangzhou Institute of Science and Technology, as well as vocational education institutions and continuing education institutions at all levels, which can provide no less than 25,000 college graduates every year. students and more vocational and technical talents. This not only ensures the supply of talents needed for the development of Yangzhou's urban industry, but also provides China Sound Valley with no less than 8,000 call center-related talents and no less than 5,000 people in the IT software direction every year. of graduates.

In addition, the base is close to Beijing New Oriental Yangzhou Foreign Languages ??School, which currently has 29 foreign teachers and has signed a talent training agreement with China Sound Valley. On the one hand, the school can provide foreign language talents for the base; on the other hand, the school can also provide bilingual education from elementary school to high school for the children of enterprise workers.

The call center is a labor-intensive industry. Problems such as high agent turnover rate and difficulty in recruitment are common phenomena in the industry. At the same time, call center personnel training is an indispensable operation and management content for enterprises. In response to these circumstances, China Sound Valley has introduced training institutions such as Shanghai Hotspot, Beijing Yicai, and Shenzhen Runxun, and has cooperated with more than 30 universities and technical secondary schools in Yangzhou to open call talent training centers to cultivate professional talents on an "order-based" basis. The number of trainees exceeded 3,000 in 2008 and 8,000 in 2009. These trainees not only meet the needs of enterprises in China Sound Valley, but are also directly exported to SYKES, PCCW and other enterprises.

The average salary level of front-line agents in China Sound Valley is 900-1,200 yuan/month, the salary of team leaders is 1,200-1,500 yuan/month, and the salary of managers is 3,000 yuan/month, which is similar to that in Shanghai and even southern Jiangsu. Compared with regions, the advantage of labor cost is more obvious.