How to choose an outsourcing company in the IT industry?

This question has a wide range. Basically, you can consider the following:

1. The professionalism of the outsourcing company. Pay attention to whether the professionalism of the company matches the needs of the company. Even if they are all IT outsourcing, some are infrastructure, some are system operation and maintenance, and some are application development.

2. What is the personnel management level of the outsourcing company? Staff turnover rate, staff skill level, staff training and induction, management system, etc.

3. Are there service management tools to assist? No matter how many people there are and how high the level is, it will be difficult to ensure customer experience and service efficiency when there are too many customers. Therefore, good outsourcing companies will use service management systems to assist. For example, some outsourcing companies will apply for ITSS certification. At this time, the service operation management system will be used to digitize the service and provide a basis for management. For example, customers can scan QR codes to apply for services, intelligently dispatch orders, engineer check-in, customer evaluation, service process records, and Statistical analysis, these can improve the service capabilities of outsourcing companies. Some companies will develop it themselves, and some will use SaaS small programs like Service Niu. No matter which type, if the outsourcing company uses the system to assist management, it means that they still have the awareness of standardization and service digitization, which can be an option. in accordance with.