Housekeeping department job responsibilities

Housekeeping department job responsibilities (selected 15 articles)

Job responsibilities are a concrete job description that can be classified into different job types. The following are the job responsibilities of the housekeeping department that I have collected and compiled. They are for reference only. I hope it can help everyone.

Job Responsibilities of the Housekeeping Department Part 1

Responsibilities Description:

1. Responsible for supervising and guiding the employees of the Housekeeping Department to strictly abide by the rules and regulations of the hotel and the department. , Implement services strictly in accordance with job workflow and service standards to ensure that xxx work results can be achieved and to maintain the xxx status of housekeeping department management, service and sanitation.

2. Supervise, guide, inspect and train the floor supervisors of the guest room department, laundry room, warehouse management, public area (pa) foreman and other management personnel to implement the job responsibility system and implement various policies, Policies and plans, and regularly provide opinions and suggestions to the general manager on the appointment and removal of cadres and employee rewards and punishments.

3. Responsible for checking VIP rooms, greeting guests, visiting sick guests and long-term guests, and responsible for accepting complaints from guests, striving to eliminate possible adverse effects, and establish a good reputation of the hotel among guests image.

4. Inspect guest rooms and other areas managed by the department once a day and make relevant records. Pay attention to collecting various opinions and requirements from guests so that problems can be discovered in a timely manner, work can be continuously improved, and service levels can be improved.

5. Responsible for coordinating the work of the guest room department, communicating and cooperating with the managers of relevant departments, and paying attention to strengthening contacts and exchanges with colleagues in the hotel industry.

6. Responsible for supervising and inspecting safety and fire prevention work in the management area of ??the housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with fire emergency measures, and actively cooperating with the Security Department to keep all fire passages clear There is no obstruction, and the fire-fighting equipment is in good condition to ensure the safety of guests' lives and property in the guest rooms.

7. Supervise, inspect and control the consumption of various items and supplies in the housekeeping department and the use of various equipment and facilities, the handling of items left by guests, as well as the management of various reports and the storage of archives. work and is responsible for completing the department's annual budget.

8. Assist the engineering department in the maintenance and repair of various equipment and facilities in the guest room department, and actively participate in the reconstruction and expansion of guest rooms.

Job requirements:

1. College degree or above, more than 8 years of management experience in the hotel housekeeping department;

2. Familiar with various aspects of the housekeeping department Work and work processes, and be able to implement them conscientiously;

3. Able to work closely with various hotel departments to complete guest service needs;

4. Have agile thinking and be able to Respond to emergencies;

5. Have good affinity;

6. Have strong analytical skills and good language expression and communication skills. Job Responsibilities of the Housekeeping Department Part 2

Job Responsibilities:

1. Supervise, guide and inspect the implementation of the job responsibility system of the housekeeping department employees and the operating procedures and guest room quality standards;

2. Responsible for the management of the department’s employee team, including work supervision, shift arrangements, etc., strengthening communication and exchanges, enhancing employee cohesion, and promoting team stability;

3. Responsible for coordinating various tasks of the guest room department , Communicate and cooperate with relevant department managers;

4. Responsible for handling customer complaints and suggestions about service, control the quality of guest room service, and continuously improve the quality of department service;

5. Assist leaders in completing other hotel work instructions.

Job requirements:

1. College degree or above, age 25-45 years old.

2. Have more than three years of experience in guest room management.

3. Be familiar with guest room management, service processes and quality standards.

4. Have organizational and coordination capabilities, adaptability, business capabilities, written expression skills and information management capabilities. Job Responsibilities of the Housekeeping Department Part 3

Job Responsibilities:

1. Inspect the guest room layout, cleanliness and service quality every day to maintain normal and stable levels.

2. Summarize and verify the status of guest rooms, and provide accurate guest room status reports to the front desk in a timely manner.

3. Carry out regular maintenance on guest room facilities and equipment to ensure that the facilities in the room are in good condition and the supplies are complete. Repair any damage or malfunction promptly. Propose equipment update and layout update plans. Understand the consumption of daily replacement linens and guest room supplies for each team.

4. Assist employees to grab rooms during peak seasons and when occupancy rates are high.

Job requirements:

Priority will be given to those with relevant work experience in the same hotel or star-rated hotel.

8:30-5:30, four days off per month. Job Responsibilities of the Housekeeping Department Part 4

1. Fully responsible for the management of the Housekeeping Department, accountable to the General Manager, and accept the responsibility of the General Manager Manager’s supervision.

2. Responsible for the planning, organization and command of various tasks in the guest room department, and leading all employees in the guest room department to complete various work indicators assigned by the general manager.

3. Formulate various business objectives and business management systems for the guest room department, organize and promote the implementation of various plans, and organize the preparation and review of the guest room department’s work procedures and work evaluation methods.

4. Host the daily business and regular meetings of managers and foremen of the department, participate in the weekly department manager meetings hosted by the general manager, and be responsible for the hiring, training and work evaluation of personnel above the head of the department.

5. Formulate the operating budget of the guest room department, control various expenditures, and review the filling, analysis and archiving of various work reports and important archives.

6. Formulate guest room price policies, formulate and implement guest room sales plans, and supervise the implementation of guest room prices.

7. Check the facilities and management of the guest room department, and examine the work quality and efficiency of the department.

8. Inspect the headquarters area and keep records, solve problems in a timely manner, and continuously improve various operating procedures.

9. Make regular appointments with important guests who have a long-term relationship with the hotel, listen to guests’ opinions with an open mind, and continuously improve and perfect the work.

10. Responsible for the management of housekeeping, equipment depreciation, maintenance, cost control (budget) and safety, etc.

11. Inspect fire-fighting equipment, do a good job in safety and fire prevention and theft prevention, and assist in the investigation of wanted criminals.

12. Check, assess and evaluate the supervisor’s work. Job Responsibilities of the Housekeeping Department Part 5

1. Clean and organize rooms and bathrooms as required to ensure quality.

2. Replenish various guest supplies, linens, various beverages and alcohol according to standards.

3. Shine shoes for guests, collect and distribute guests’ washed and ironed clothes, and provide cleaning and service in guests’ rooms after meals.

4. Check the condition of various equipment in the room, promptly submit maintenance requirements for the guest room to the foreman, and assist the engineering staff in repairing.

5. Fill out the housekeeping form, linen usage and replacement form, guest supplies consumption form, and register the delivery of leftover items, report and hand over the items left behind by the guests.

6. Carry out floor safety and fire protection to ensure the safety of guests and property in the work area.

7. Meet various reasonable requests of guests and assist guests in handling emergencies.

8. Maintain various operating tools and machinery and do daily handover work.

9. Keep it well and do daily handover work.

10. Do a good job in cleaning floor aisles and safety elevator doors, and complete other tasks assigned by superiors.

Job Responsibilities of the Housekeeping Department Part 6

1. Be fully responsible for the operation and management of the Housekeeping Department, ensure that the department's work can be carried out smoothly and effectively, and be responsible to the hotel general manager.

2. Maintain the hotel’s image and improve service awareness.

3. Responsible for formulating the work plan of the guest room department and organizing its implementation, and reporting work to the hotel general manager regularly.

4. Responsible for organizing and formulating the internal organizational structure of the guest room, each position's responsibilities, and work processes, inspecting employee discipline, responsible for the ideological education of all personnel in the department, improving the professional quality of all employees, and implementing the policies of all employees Task reward and punishment plan.

5. Supervise and inspect each area and position of the guest room, keep records, and summarize and formulate plans based on existing problems.

5. Host department business meetings, convey company and hotel policies and information, and conduct business communication.

6. Responsible for assigning work indicators and tasks to subordinate employees and guiding their work.

7. Responsible for the review of shift scheduling, attendance and leave for each position, and reasonably arrange the allocation and scheduling of department personnel according to customer conditions and employee characteristics.

8. Conduct spot checks of rooms every day, focusing on VIP rooms and VIP reception;

9. Responsible for communication and coordination with other departments to ensure smooth work Carry out;

10. Responsible for the inspection and implementation of various tasks in the guest room department;

11. Responsible for soliciting guests’ suggestions, establishing a good relationship with guests, and satisfying guests to the maximum extent. meet the needs of customers and improve service quality; properly handle guest complaints and improve customer satisfaction;

12. Regularly arrange equipment maintenance, supplies and renewal plans;

13. Supervise and kill The pest control company conducts pest control work in various areas of the hotel and some guest rooms, and follows up on the quality of pest control according to the actual situation;

14. Inspect the survival and growth status of green plants in each area, and promptly contact the green plants when problems are discovered The company communicates and requires trimming and replacement;

15. Check the quality of linen washing and provide feedback on existing problems to ensure the washing quality of cotton fabrics;

16. Inspect and supervise PA technicians Crystal surface treatment status, cleaning quality of carpets, sofas, etc.;

17. Based on the department’s staffing and actual occupancy rate, formulate and implement the department’s annual, quarterly, monthly, and weekly work plans;

18. Responsible for the maintenance and management of all assets of the guest room department;

19. Do a good job in reviewing various inventory reports at the end of the month, and do a good job in cost accounting and control;

20. Responsible for the training of echelon talents for each position;

21. Responsible for formulating and organizing the implementation of training plans for the guest room department, caring for the improvement of employees’ thoughts, lives and business standards, and improving the quality of department employees Professional work skills;

22. Complete other tasks assigned by superiors on time. Job Responsibilities of the Housekeeping Department Part 7

1. Implement the operation and management instructions of the deputy general manager of the hotel, and be responsible and report to the deputy general manager.

2. According to the hotel’s business policies and goals, be responsible for preparing the guest room department budget, formulating various business plans, and effectively organizing implementation and monitoring to achieve expected goals.

3. Be market-oriented, study and grasp market changes and developments, adjust business strategies in a timely manner, strive to generate revenue, adhere to the department-centered policy, strictly control costs, reduce consumption, and minimize obtain maximum economic benefits at the lowest cost.

4. Host regular department work meetings, listen to reports, supervise work progress, and solve work problems.

5. Responsible for the safety management of the guest room department, following the safety responsibility system of "whoever is in charge, who is responsible", supervise all departments of the department to implement various safety management systems, and effectively do safety precautions to ensure Peace on one side.

6. Responsible for the daily quality management of the guest room department, inspecting and supervising all areas to work in strict accordance with work specifications and quality requirements, implementing standardized operations, inspecting each area of ??the department more than once a day, and spot-checking 10 guest rooms of all types room or more.

7. Responsible for the service purpose education and on-the-job business training of employees in the department, and urge each district to carry out training work in a planned manner and carry out "learn from the advanced, find gaps" activities to improve the professional quality of all employees.

8. Communicate the relationship between this department and other departments in the hotel, and do a good job in cooperation and coordination.

9. Establish good customer relationships, listen to and collect customer opinions extensively, handle complaints, and continuously improve work.

10 Review the daily business reports of each district, pay close attention to customer conditions, grasp the status of important reception tasks, and promptly inspect and supervise each district to conscientiously provide reception services and greetings.

11. Responsible for the use and management of guest room facilities and equipment, supervise all areas to do daily maintenance and cleaning work, conduct regular assessment and inspections; participate in the renovation, update and decoration of guest rooms, research and improve the guest rooms Equipment and facilities.

12. Assess the work performance of managers and supervisors in each district, motivate employees, and continuously improve management efficiency.

13. Do a good job in political and ideological work, care about the lives of employees, and do a good job in building civilized departments. Job Responsibilities of the Housekeeping Department Part 8

1. Implement the work instructions of the supervisor and report the work.

2. Lead and supervise the team members to clean the public areas, clean carpets and sofas, and green layout, maintenance and cleaning work in accordance with work specifications and quality standards.

3. Responsible for the storage, maintenance and receipt and distribution of cleaning machinery, greening tools and materials.

4. Understand the use of various equipment, facilities and furniture in the public area, and report repairs and reports to the supervisor in a timely manner.

5. Responsible for the work arrangements and attendance of employees in this team, and providing timely guidance to new employees.

6. Responsible for shift handover and keep handover records.

7. Care about employees’ lives and ideological conditions, and do a good job in building civilized teams. Job Responsibilities of the Housekeeping Department Part 9

1. Preside over the overall work of the Housekeeping Department, convey and implement the operation and management instructions issued by superiors;

2. Formulate annual and monthly work plans and departmental work plans Work goals and organize their implementation, grasp the completion of various operating indicators such as department operating income, control costs, and strive to obtain the best economic benefits;

3. Responsible for formulating and improving departmental rules and regulations, and constantly Improve working methods and service procedures, and strive to improve service quality;

4. Inspect and supervise the management work of each district to ensure the implementation of various plan indicators, rules and regulations, work procedures, and quality standards;

5. Host regular work meetings of the department, listen to reports, review daily business reports of each district, supervise work progress, and solve practical problems at work;

6. Conduct on-site supervision and inspect subordinates All business locations and areas handle problems in a timely manner;

7. Responsible for inspecting and implementing VIP reception work and handling guest complaints;

8. Coordinate and communicate with other relevant departments, and work closely Cooperation;

9. In accordance with the hotel's relevant personnel and employment systems and requirements, decide on the deployment, recruitment and dismissal of employees in the department, supervise the implementation of department training plans, and improve the overall quality of employees;

10. Regularly visit hotel guests to understand their needs, provide personalized services, and establish good public relations. Job Responsibilities of the Housekeeping Department Chapter 10

(1) Manager Job Responsibilities

1. Under the leadership of the logistics service center, be responsible for all administrative business and political and ideological work, and organize all employees to complete Various tasks assigned by the center leaders.

2. Responsible for establishing rules and regulations of the department, formulating the annual work plan and specific implementation plan, summarizing and inspecting the implementation of the annual work plan.

3. Responsible for the recruitment, training, assessment and management of employees employed by the department.

4. Preside over the ministry meeting, organize all employees to conscientiously study the party’s line, principles, and policies at each period, strengthen the study of business and professional ethics, establish the idea of ????"three services", and continuously improve the quality of all employees. Ideological quality and professional quality.

5. Pay attention to safe production, strictly inspect and urge employees to perform standardized operations in accordance with operating procedures, and prevent and eliminate the occurrence of various accidents.

6. Responsible for the cost accounting work of the department, formulating operating budgets, and controlling various expenses. Strictly control various charging standards. Implement strict bill management and be aware of the items under the jurisdiction of the department.

7. Fully mobilize the enthusiasm and creativity of all employees, and strive to create a united, cooperative, relaxed, pleasant and harmonious working atmosphere. Improve coordination with deputy managers. Pay attention to the training of key talents in the department, ensure clear rewards and punishments, and continuously improve your management level.

8. Report the work status of the department to superior leaders in a timely manner, and complete other tasks assigned by the center leaders.

(2) Deputy Manager Job Responsibilities

1. Assist the manager to do all the work of the department, and perform the manager's duties when the manager is away.

2. Assist the manager to do a good job in the ideological and political work of all employees.

3. Conscientiously supervise the civilized service, standardized service and standardized instrumentation of subordinate employees, and be responsible for the on-the-job training of new employees and continuously strengthen the business training of employees to improve the service skills of employees.

4. Responsible for the control and management of department materials and equipment, and effective management of guest room supplies and cloth items.

5. Inspect and inspect the work quality of the department's areas such as the front desk and guest rooms every day, and deal with any problems found in a timely manner. Continuously improve and improve the working level of guest rooms and front desk to ensure service quality.

6. Responsible for the inspection and evaluation of subordinate employees’ work quality, quantity, work attitude, labor discipline, etc.

7. Responsible for the daily management of property storage, use and maintenance of each student building.

8. Responsible for the management and supply and marketing operations of the service center’s canteen, and provide services and convenience to the public with quality and quantity.

(3) Floor supervisor job responsibilities

1. Responsible for the daily work arrangement and deployment of floor personnel. Keep track of guest room conditions and be responsible for supervising and inspecting the maintenance of floor equipment.

2. Responsible for supervising and inspecting the reception service work of the guest rooms under its jurisdiction to ensure the normal progress of the guest room reception.

3. Responsible for supervising employees' implementation of various operating procedures, frequent inspection of fire-fighting equipment, and good fire prevention, anti-theft and other safety work to ensure floor safety.

4. Conduct irregular business operation training for subordinate employees to continuously improve the quality, business level and operating skills of employees.

5. Responsible for providing work guidance to the foreman, and implementing and inspecting the completion of the work.

6. Frequently check the appearance and polite service of employees under your jurisdiction, handle customer complaints and provide feedback on employee work conditions.

7. Earnestly complete other tasks assigned by department leaders.

(4) Clerk job responsibilities

1. Responsible for the financial revenue and expenditure accounting of the department, and report the revenue and expenditure to the manager in accordance with regulations.

2. Responsible for the receipt, safekeeping, registration, verification and handover of bills in the department.

3. Responsible for collecting cash from daily operating income and depositing it in the bank in a timely manner.

4. Responsible for the salary statistics, submission, and receipt of signed forms for employed employees.

(5) Front desk attendant job responsibilities

1. Must obey the leadership of the supervisor and accept the inspection and guidance of the supervisor on work procedures and quality.

2. Serve students and guests enthusiastically. During reception, we insist on standing service, smiling service and honorific service to make students and guests feel friendly.

3. Make preparations for reception services. Be proficient in the types, grades, equipment, locations, and room rates of all guest rooms, accurately understand all types of guest reservations, and prepare available rooms, keys, registration cards, and other supplies.

4. Do a good job in reception and check-in for students, individual guests and conferences. When guests arrive at the reception desk. Take the initiative to introduce the facilities and prices of various types of housing, and fill in the accommodation forms item by item according to regulations for guests who need to stay, so as to be fast, accurate and error-free.

5. Check-in guests must carefully check their "Resident Identity Card" and other valid documents specified by the public security department to ensure that the identity card matches the identity card. Accommodation is not allowed for persons without valid documents.

6. Accommodation fees and key door deposits are collected from guests in accordance with regulations. No one is allowed to issue more or less accommodation invoices for various reasons. The key deposit shall be fully refunded upon check-out.

7. You should give enthusiastic answers or help to various questions or reasonable requests raised by guests. For questions that you cannot answer or help, you should take the initiative and patiently explain to the guests, or explain to the guests. Report from the head of the department. You are not allowed to answer guests simply or bluntly, and you are not allowed to argue with guests.

8. Commit to get off work on time and complete shift handover procedures.

(6) Job Responsibilities of the Room Foreman

1. The floor foreman must accept the leadership of the floor supervisor and the manager in charge, and regularly report the work status of the class to the floor supervisor and manager in charge.

2. Supervise the work of room attendants and cleaning staff.

3. Responsible for keeping track of the storage and consumption of items on the floors under your jurisdiction.

4. Inspect the floors and rooms you are responsible for, and check the cleanliness of the rooms and the integrity of the equipment. Responsible for accepting complaints from guests of this building.

5. Fill in the foreman's report, handle matters for customers, and report on the actual guests staying in the building every day.

6. Report the registration and inquiry of the lost, left and abandoned items of the residents on the floors under their jurisdiction and the loss and damage of the items in the guest rooms.

7. Arrange the cleaning of guest rooms on the floors under your jurisdiction and the pick-up and drop-off of washed linens. Job Responsibilities of the Room Department Part 11

1. Fully responsible for the management of the Room Department, accountable to the General Manager, and accepting supervision from the General Manager;

2. Responsible for all the work of the Room Department Plan, organize and direct work, and lead all employees of the housekeeping department to complete various work indicators issued by the general manager;

3. Formulate various business objectives and business management systems for the housekeeping department, organize and promote various plans Implementation, organize the preparation and approval of guest room department work procedures and work evaluation;

4. Host the daily business of the department and regular meetings of managers and foremen, participate in the weekly department manager meetings chaired by the general manager, and be responsible for the department manager Recruitment, training and work evaluation of the above personnel;

5. Formulate the operating budget of the guest room department, control various expenditures, review the filling, analysis and archiving of various work reports and important archives;

6. Formulate guest room price policies, formulate and implement guest room sales plans, and supervise the implementation of guest room prices;

7. Inspect the facilities and management of the guest room department, and randomly check the work quality and efficiency of the department;

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8. Inspect the area under the headquarters and keep records, solve problems promptly, and continuously improve various operating procedures;

9. Make regular appointments with important guests who have long-term relationships with the hotel, and be open-minded Absorb guests' opinions and continuously improve and perfect the work;

10. Responsible for the management of the housekeeping department's cleanliness, equipment depreciation, repair and maintenance, cost control (budget) and safety;

　11. Inspect fire-fighting equipment, carry out safety work and fire and theft prevention, and assist in the investigation of wanted criminals;

12. Inspect, assess and evaluate the work of supervisors.

Job Responsibilities of the Housekeeping Department Part 12

1. Responsible for the overall management of the Housekeeping Department, following up on the daily operations and administrative management of the recruitment, evaluation and contract renewal of employees in this department;

2. Responsible for handling complaints from hotel guests about room service. Solve problems for guests as soon as possible, and make necessary adjustments and changes to employees or operating procedures according to actual conditions;

3. Organize the preparation of department budgets and formulate department expense consumption plans;

　4. Responsible for communication with relevant departments of the hotel;

5. Complete various tasks and instructions assigned by the general manager;

6. Review all shift handover books of the housekeeping department every day , understand the work situation of the previous day and the special circumstances that occurred. Understand the status of advance arrival rooms, check-out rooms, long-stay rooms, and VIP rooms on the same day.

7. Check the room hygiene of important guests to ensure service quality;

8. Determine and control the demand and supply standards for guest room supplies, and propose room service supplies, linens and Production plan for employee uniforms;

9. Check employee uniforms and the washing, receiving and receiving of linen every day to see if the quality meets standards. Understand the loss and scrapping status of linen, and make an application plan for the purchase of new linen;

10. Organize and prepare department personnel, minibar revenue budget, formulate department expense consumption plan, organize and manage department fixed assets , Cooperate with the Finance Department's inventory;

11. Regularly arrange periodic cleaning plans such as carpet washing and curtain washing, and cooperate with the Engineering Department to conduct building closure cleaning based on the actual annual occupancy situation;

12. Responsible for communicating with relevant departments, coordinating all guest room maintenance and cleaning of hotel buildings;

13. Organizing regular department meetings for employees above the department supervisor level on a daily basis, and promptly communicating the general manager's messages

14. Responsible for contacting alternative manufacturers for linen washing, plant rental, sanitation and disinfection suppliers;

15. Complete the department’s monthly report at the end of each month, count the department’s service supplies and cleaning supplies and other expenses, make a detailed analysis, explain the excess expenses, and propose new and reasonable plans;

16. Formulate and implement various systems and plans of the department and supervise their implementation;

17. Cooperate with the catering department and other departments to do major festivals and important promotions according to the actual situation of hotel operations Decoration for events.

18. Do a good job in employee attendance system and control, ensure that monthly training topics are planned and implemented, and be responsible for the review, implementation and modification of front office work procedures. Job Responsibilities of the Housekeeping Department Part 13

1. Supervise, guide and coordinate all housekeeping activities to provide guests with standardized, procedural and institutionalized high-quality services. Cooperate with and supervise guest room sales control work to ensure the maximum occupancy rate of guest rooms.

2. Responsible for the cleaning, repair and maintenance of guest rooms. Ensure that public areas meet health standards, ensure high-quality services and complete equipment. Manage guest room consumables, formulate housekeeping budgets, control housekeeping expenditures, and perform guest room cost accounting and cost control.

3. Propose the annual budget for various items in the guest room and propose a purchase list, including the item name, brand, unit price, manufacturer and date of use.

4. Formulate staffing and employee training plans, and rationally allocate and schedule manpower. Check the etiquette, appearance, work attitude and work efficiency of employees.

5. Coordinate with the front office, control room status, and improve guest room utilization and customer service quality. Coordinate with the engineering department to carry out repair, maintenance and management of guest room facilities and equipment.

6. Check the fire protection and safety work on the floor, and work closely with the security department to ensure the personal and property safety of guests.

7. Formulate and submit annual work plans and quarterly work arrangements to the housekeeping department. Appointment, removal, training, assessment, reward and punishment of housekeeping department supervisors and foremen.

8. Host the daily morning meeting of the housekeeping department and the monthly department business meeting. Handle complaints and develop friendly relationships with guests staying at the hotel. Inspect VIP rooms to bring them up to the standards required by the hotel.

9. Complete other tasks temporarily assigned by the general manager. Job Responsibilities of the Housekeeping Department Chapter 14

1. Implement the instructions of the general manager and complete the operation and service management of the departments and teams affiliated with the Housekeeping Department.

2. Participate in the morning meeting hosted by the general manager, report on department work, accept new instructions, and convey them to subordinates; host regular work meetings of the department, listen to reports, and assign new tasks.

3. According to the relevant policies of hotel operation and management, be responsible for formulating the work plan of the guest room department and organizing its implementation to ensure its implementation.

4. Check the relevant customer service reports every day to understand the room reservation situation, sales situation and guest dynamics; understand the room occupancy status of major team meetings, understand the arrival and departure of VIP guests, and personally make arrangements and check Supervision.

5. Responsible for formulating the job responsibility system for personnel at all levels in the department, the work procedures and service quality standards for each position in the department, and formulating the department's rules and regulations.

6. Responsible for supervising and inspecting the implementation of rules and regulations by department employees and the implementation of service procedures and service quality standards to ensure implementation.

7. Responsible for formulating the employment standards for employees in the department, and cooperating with the personnel department to recruit employees for various positions; responsible for formulating training plans for the department, strengthening professional training and ideological and moral education, organizing assessments and evaluations, and implementing the reward and punishment system .

8. Responsible for establishing and improving the management system of items, supplies, and equipment in the guest room department, strictly managing the collection, storage, and consumption, reducing costs, increasing income, and truly becoming a "housekeeper"; making a good plan for towel consumption, Purchase cloth towels regularly.

9. Personally arrange inspections of VIP guest rooms to ensure high standards; welcome important guests to check in and visit guests; visit permanent customers and sick guests.

10. Implement walk-around management, inspect the service quality of guest rooms daily and make records; inspect floors daily to inspect and supervise work; ensuring the hygiene and safety of guest rooms is the most basic management requirement.

11. Listen carefully to the opinions and suggestions of guests and hotel management on room service; handle important guest complaints, solve problems, and make up for possible adverse effects.

12. Communicate with relevant hotel departments in a timely manner and coordinate the relationship between the guest room department and various departments; assist the engineering department in maintenance work, participate in the formulation of room renovation plans, and ensure that the guest room hardware and equipment are in good condition.

13. Work with the Security Department to do a good job in firefighting, ensuring that firefighting equipment is intact and firefighting passages are clear; strengthen public security management to ensure the safety of guest rooms and guests.

14. Coordinate the work with the front office department, reasonably arrange guest check-in, and organize employees to "rush for rooms" in a timely manner to ensure that the occupancy rate is increased and efficiency is improved.

15. Strengthen the management of linen rooms to ensure service quality, reduce costs, and strive to create "green guest rooms."

16. Care about employees’ lives, improve their quality, listen to their opinions and suggestions, create a good working atmosphere, and form a good team.

17. Complete other tasks assigned by superiors. Assist the finance department in formulating the sales budget and cost control budget, and complete the annual budget work. Job Responsibilities of the Housekeeping Department Part 15

1. Be fully responsible for all work matters of the front office and housekeeping department;

2. Conduct relevant market plan analysis, formulate department work plans, and complete work reports;

3. Responsible for maintaining the daily management of OTA, making the guest rooms reach xxx occupancy rate, and obtaining xxx guest room revenue;

4. Supervise subordinate department heads, assign work tasks, and clarify job responsibilities , adjust work deployment at any time;

5. Maintain good customer relations, be able to handle guest complaints independently and effectively, and improve customer satisfaction;