KTV over-the-counter team leader work plan

1. Assist the operations manager in his work every day according to the operation manager’s job responsibilities, implement the operations manager’s instructions, and be responsible for their implementation.

2. Lead by example and strictly implement the company's rules and regulations and employee codes.

3. Stand on the front line and command, be strict with yourself and lead by example.

4. Hold a pre-shift meeting to check the appearance of waiters, guide subordinates to make preparations, check sanitation and the operation of various facilities, and familiarize themselves with the operating conditions of the area.

5. Inspect the site and urge service personnel to maintain high standards of service.

6. Pay attention to the guest situation in the area under your jurisdiction, resolve guest complaints, and classify the problems that arise. If you encounter problems that cannot be solved, report them to your superiors in a timely manner and ask for solutions.

7. When handling customer complaints, put the company’s interests first and maintain a good personal and company image in front of customers.

8. Make appropriate adjustments to employees according to work conditions to improve work efficiency.

9. Supervise service staff to see if they have committed disciplinary violations (such as overpaying with black orders, asking for tips, hiding drinks, stealing property, getting together to chat, neglecting guests, etc.), and immediately order employees to correct any problems that arise. , and handle it according to the severity of the situation at regular employee meetings.

10. Teach subordinates how to help customers choose products, promote membership cards and prevent customers from running out of orders.

11. Responsible for the payment of orders in the area under your jurisdiction.

12. Keep informed about the status of housing in the area.

13. Customer complaints must be resolved immediately and reported to superiors in a timely manner.

14. If you encounter engineering problems, you should find engineering employees to solve them in time.

15. Supervise the sanitary conditions of public areas, private rooms and restrooms.

16. Check the finishing work and do a good job in safety, energy saving, fire prevention and theft prevention.

17. Control and manage the company’s property.

18. Do a good job in shift handover and solve problems that arise.

19. Carry out business training for employees to improve their work capabilities, conduct evaluations based on employee performance, conscientiously implement various instructions, and communicate well with superiors and subordinates.

20. Complete all types of business for which you are responsible on time and in an orderly manner.