What should I do if I don't learn the business knowledge of Tmall Supermarket in customer service recruitment?

If you fail your own personal customer service exam, it may lead to your own personal fine or lower your own personal basic salary and dismissal.

Customer service personnel should be familiar with the selling points, attributes, functions, warranty, installation methods, taboos, scope of application, etc. To show the professional ability of customer service, win the trust of customers, and then improve the inquiry conversion rate of the store.