There was once a female minister in Japanese politics who worked as a room attendant in a five-star hotel when she was young. On her first day at work, the master carefully taught her how to clean the

There was once a female minister in Japanese politics who worked as a room attendant in a five-star hotel when she was young. On her first day at work, the master carefully taught her how to clean the guest room. Finally, in front of her Next, she took a small spoonful of water from the cleaned toilet and drank it. This incident gave her a great shock. We have a manager here who once said proudly: "I looked at other hotels on the rooftop, and their hygiene is not as good as ours." This is because the angle of comparison is too low. When we compare, we have to compare with the best. There are a lot of luxurious hotels outside. Don’t compare with international hotels (you can drink the water in the toilets in these hotels). We are inferior. It’s too far away. Compared with other good four-star and five-star hotels in Taizhou, is there a big gap in our hygiene? Only by using good examples can we make progress. Don’t just use small hotels and small hotels for comparison. Please take a closer look at the work we do. Don’t say whether you want to go to drink water or not. Just ask yourself whether you love it from the bottom of your heart. This career? You can't do a job well if you don't feel it in your heart.

Hotel work is trivial and boring work. Some positions only rely on repeating these actions, one or two processes, every day. The work of a hotel is a job where people serve people. We either serve the guests or the people who serve the guests. Without good psychological quality and rich work experience, we cannot understand and better solve various incidents encountered at work.

In the face of guests and colleagues, we must "treat unfairness as a test and fairness as an exercise" and "leave difficulties to ourselves and ease to others." People always grow up in adversity and mature in harsh environments. Here we are not saying that everyone should live in a concentration camp. Hotel work requires a good environment and a good working atmosphere. This good environment and atmosphere is formed through the joint efforts of all of us. A good environment and atmosphere do not rely on harmony, mutual protection, and mutual protection. Anyone in an environment without supervision and pressure will lose their ambition, and some will even become indifferent between public and private affairs, become numb and greedy.

Colleagues need a good relationship, and we need to realize that our relationship comes from work. Whether we have disputes, differences, reminders, or criticisms, they are all based on There is nothing personal about how to complete work better and improve work. And some people often have limited tolerance and do not distinguish between public and private affairs. What they think in their hearts is that this person can't get along with me.

In hotel management, in addition to comprehensively considering whether an employee is suitable for the position, job transfer actually also prepares employees for promotion. Only when you have good performance in multiple positions can you truly assume department management responsibilities. Managers who come from just one position will inevitably be lacking.

Speech

"Staff Meeting Speech" (). Some of us don't understand normal job transfers ourselves, and incite other employees who don't know the truth to resist the reform. As soon as they heard that they had been transferred, they filed a resignation report. Some people were afraid that they would be laid off, so they did not come forward and incited others to make trouble. In this situation, how many of you have calmly analyzed what others said? The ancients said: "Those who talk about right and wrong are right and wrong."

The chairman of a hotel where I once worked often said this to me: "If this person does not do well, I will not go there." Telling him is hurting him, why? Because if you don't tell him, he doesn't know that he is not good at all. "So, if we don't point out the shortcomings and mistakes in the other person's work, we are hurting this person. In the end, we are the ones who suffer. In the era of "pointing a deer to a horse", except for the person who points to a deer, everyone else will have a hard time. Lies become truth, and truth can only wander.

I am fortunate enough to return to Akagi this time, and the most immediate thing I feel is that it is not as lively as before (please forgive me for not knowing enough about the data, I can only speak based on intuition). At that time, our private room was full almost every day for dinner. Now sometimes the occupancy rate is only 30, and sometimes it is even worse, but it has obviously improved in recent days.

Even if the company is unfair to me, the society is unfair to me, the leaders are unfair to me... these will not last forever. "It is gold, it can shine everywhere!" As long as you are willing to pay, everyone will see it, and you will eventually There are rewards.

The power of Chinese public opinion is very powerful, but often our formal documents are not conveyed correctly and carefully understood by no one, so gossip spreads and irresponsible rumors spread! There is no one to supervise the progress of our work, and there is always someone to care about other things that have nothing to do with work. We are a business, not a neighborhood committee. We live in 2007, not the Cultural Revolution. The power of public opinion needed in enterprises has been used in inappropriate places. Why don't we use collective power and strong public opinion at work to make these parasites and moths in enterprises feel ashamed? And why don’t we let these people feel the tolerance of the company and let them consciously keep up with our progress?

I always believe: "When you go to work, you go to the battlefield, and when you go to the battlefield, you have to win the battle. This victory is to satisfy the guests. Only when the guests are satisfied can the hotel have business, and only when the hotel has business can the owner be satisfied." To this point, it depends on each of us here. "The power of an individual is small, but the power of a team is unlimited." The rise and fall of an enterprise is related to each of us, because we are employees of Chicheng Hotel. When you go out, people will know that you work here. If the hotel is not good, you, the employee, cannot be good alone.

Repeat a sentence once said at this venue: "Wherever a group of sheep goes, the leading sheep is the most important." I hope that the heads of our departments will lead by example, actively cooperate, and lead their departments to serve the enterprise. shoulder the due responsibilities and obligations. We need to turn passive work into active work, and turn waiting to get off work on time every day into me taking the initiative to work overtime for five minutes and then do something for the company. "The hotel is my home, and its prosperity depends on everyone." Without customers, there would be no hotel. Without a hotel, what else would we do? From now on, each of us must "spend time on work and focus on work", "put work first, put service first", "serve guests as an honor Yes, it is necessary to serve the front line"...these thoughts and attitudes have been corrected.

“Three feet of ice does not freeze in a day.” The hotel’s operating conditions in the past six months are a warning to our past work mistakes and a serious lesson for us. Faced with this situation, we have prepared various promotional methods such as going to food festivals, giving cash back to major customers, and eating 100 yuan to get 50 yuan free. The company adopts such a large-scale profit-sharing method to win back customers. Each of our employees must actively cooperate with the needs of the company and do their own jobs well. Without the hard-working and simple entrepreneurial spirit and the service belief of "constant and customer-oriented", we will be eliminated by the market and our customers.

Finally, let us work together, cooperate sincerely, keep in mind the enterprise spirit of "pioneering, integrity and development", and make due contributions to the glory of Chicheng under the correct leadership of the chairman! "Staff Meeting Speech"