Company e-commerce training plan model

For the hottest industry at present, everyone is a participant in it. Therefore, businesses in this industry have mushroomed. However, in order to stand out from it, it is necessary to train employees and specify a detailed training plan. The following is the "Company E-commerce Training Plan Model" compiled by me for your reference only, and you are welcome to read it.

In order to improve the quality of employees and managers, improve the management level of the company and ensure the sustainable development of the company; Effective training is necessary, and the basis of good training is a feasible, complete and feasible training plan. The current 20xx training work plan is as follows:

I. Overall objectives of training

1. Strengthen the training of the company's senior managers, enhance the operators' business philosophy, broaden their thinking, and enhance their decision-making ability, strategic development ability and modern management ability.

2. Strengthen the training of the company's middle managers, improve the comprehensive quality of managers, improve the knowledge structure, and enhance the comprehensive management skills, innovation skills and execution skills.

3. Strengthen the training of the company's professional and technical personnel, improve the level of technical theory and professional skills, and enhance the ability of scientific research and development, technological innovation and technological transformation.

4. Strengthen the training of the company's operators, constantly improve their business level and operational skills, and enhance their ability to strictly perform their duties.

Two. Principles and requirements

1, adhere to the principle of teaching according to needs and stressing practical results. According to the needs of the company's development and the diversified training needs of employees, the training with rich information and flexible forms is carried out at different levels to enhance the pertinence and effectiveness of education and training and ensure the training quality.

2, adhere to the principle of independent training, supplemented by outsourcing training, organize employees to use weekends and holidays to focus on teaching.

3. Adhere to the principles of trainers, training materials and training time. In 20xx years, the accumulated business training time of middle-level cadres and professional and technical personnel shall be no less than xx days; The cumulative training time of general employees' operation skills is not less than xx days.

III. Training materials and methods

1. Organize all departments to give lectures and training in a centralized way, and then conduct assessment and evaluation by doing papers or asking questions on the spot according to the actual situation of training. (Attached to the training course schedule)

2. Organize professional and technical personnel to learn from the advanced experience of advanced enterprises in the same industry, broaden their horizons, and strengthen the strict management of overseas trainees. After the training, they should write written materials to the training center and learn and popularize some new knowledge in the company when necessary.

3, new employees into the factory training. In 20xx, we will continue to strengthen the corporate culture training of the company, and train new employees in laws and regulations, labor discipline, safety in production, team spirit and quality awareness. Each training year shall not be less than X class hours; After the mentoring system is implemented, new employees are trained in professional skills, and the probation period is combined with performance appraisal. Those who fail the examination shall be dismissed, and those who pass the examination shall be commended and rewarded as necessary.

4. On-the-job staff training. Continue to train employees in corporate culture, laws and regulations, labor discipline, safety in production, team spirit and corporate image. , each time shall not be less than x class hours. At the same time, with the increase of the company's products, professional and technical training should be carried out in time, and the training time should be no less than xx days.

Four. Measures and requirements

(1) Leaders should attach great importance to it, and all departments should actively participate in and cooperate with it, formulate practical and effective training implementation plans, implement the method of combining guidance with teaching, adhere to the long-term and overall concept in developing employees' comprehensive quality, forge a "big training pattern", and ensure that the starting rate of training plans is above xx% and the training rate of all employees is above xx%.

(2) Principles and forms of training. Organize training according to the principle of "whoever manages the training" and hierarchical management training. All departments should closely cooperate with the training center to do a good job of rotation training for new employees and on-the-job employees. In the form of training, we should combine the actual situation of enterprises, teach students in accordance with their aptitude, combine external training with internal training, combine indoor training with on-site training, choose the best method and form, and organize training.

Today, with the great development of enterprise reform, we are faced with opportunities and challenges given by the new period. Only by adhering to the vitality and vitality of employee education and training can we create a team of employees with strong skills, fine technology and high quality to adapt to the development of market economy, so that they can better play their talents and make greater contributions to the development of enterprises and social progress.

Example of the company's e-commerce training plan. Training purpose

1. Enhance employees' sense of belonging and cohesion to the enterprise.

There are generally two kinds of talent team construction in enterprises: one is by introduction, and the other is by self-cultivation. Therefore, enterprises should continuously carry out employee training, instill enterprise values into employees, cultivate good behavior norms, and let employees consciously work according to routine, thus forming a good and harmonious working atmosphere. After training, employees' sense of identity with the organization can be enhanced, and the cohesion and team spirit between employees and managers can be enhanced. For enterprises, the more adequate and attractive employee training is, the more value-added role of human resources can be brought into play, thus creating more benefits for enterprises. Training not only improves the professional level of employees, but also improves employees' understanding of their own values and better understanding of work objectives.

2. Improve the technical and skill level of employees.

Post personnel also need to constantly improve, participate in higher-level professional skills promotion and post promotion training, so that their professional knowledge and technical skills can reach higher-level post specifications to meet the needs of future posts.

3. Help enterprises to establish learning organizations.

In order to establish a learning organization as soon as possible, enterprises should not only effectively carry out all kinds of training, but also run through the "people-oriented" training idea, improve the quality of employees and establish a talent training mechanism that can fully stimulate the vitality of employees. Successful enterprises regard employee training as the source of sustainable income.

4. Enhance the competitive advantage of enterprises.

If an enterprise wants to establish a competitive advantage, it must provide technologies or services with better quality than competitors, innovative technologies or services that competitors cannot provide, or provide the same technologies or services as competitors at a lower cost. Research has proved that employee training has a strong direct impact on the establishment of competitive advantage of enterprises.

Two. Principles and requirements

1, adhere to the principle of teaching according to needs and stressing practical results. According to the needs of the company's development and the diversified training needs of employees, the training with rich information and flexible forms is carried out at different levels to enhance the pertinence and effectiveness of education and training and ensure the training quality.

2, adhere to the principle of independent training, supplemented by outsourcing training. Integrate training resources, do basic training and routine training on the basis of independent training, and do relevant professional training after outsourcing training.

3. Adhere to the principles of trainers, training materials and training time.

Third, the training responsibilities

1. The administration and personnel department is responsible for the company's training work, including the formulation of training system, the establishment of training system, the improvement of training process, the formulation of training plan, the sending of training notice, the organization and implementation of training, the tracking and feedback of training, the evaluation and summary of training effect, etc.

2. The department head is responsible for submitting the annual training plan or temporary training demand of the department and implementing it; Responsible for the implementation of training in this department; Send employees to participate in various training or outsourcing training of the company; Organize and guide the training of employees in this department in various ways;

3. Employees are obliged to participate in various trainings organized by companies or departments.

Four. Outline of training plan

According to the needs of various departments and the development of the company, the outline of the 20xx training plan is as follows:

1. Strengthen the induction training for new employees. The Administration and Personnel Department is responsible for college-level training, publicizing the development history, organizational structure and corporate culture of the company, understanding the company's personnel system, improving the ability of organization, communication and teamwork, and strengthening organizational discipline, so that it can adapt to the company's environment as soon as possible, integrate into the corporate culture, and complete the transformation of its own protagonist. All departments and units should strictly do a good job in department-level training and post-level training for new employees, so that new employees can adapt to the working environment as soon as possible and improve work efficiency.

2. Strengthen the training of product knowledge, consulting sales skills and communication skills, and personal efficiency management (time and target management, etc.). ) front-line sales staff, so as to solve the shortage of professional skills of sales staff and improve performance.

3. Strengthen the service etiquette training, customer service skills and communication skills training of front-line service staff to improve customer satisfaction.

4. Improve the management skills of middle and senior managers. Middle and senior managers are the makers, guides and promoters of enterprise strategy, planning and system. The quality and management level of middle and senior managers are directly related to the execution and survival and development of enterprises. Therefore, in 20xx, we will vigorously promote the management skills of middle and senior managers. Mainly based on the following training materials: seven habits of high-performance people, non-human resource management (recruitment, performance, employee relations, etc. ), execution, leadership, comprehensive budget management, protagonist cognition (for new supervisors), etc.

5. Strengthen departmental team building. Team members should have a strong sense of belonging to the team, be willing to do their best for the interests and goals of the team, and give full play to the individual advantages of team members, so as to improve the overall efficiency of the team.

6. Shaping and publicizing corporate culture. Deepen the implementation of employee welfare system and other corporate culture construction.

7. Strengthen the management of foreign training. External trainers must sign external training agreements and other matters; Look for high-quality external training resources and choose from many aspects.

8. Qualification training. Some departments and departments need certified personnel (such as doctors and nurses). ) Participate in training and assessment regularly according to the requirements of superiors, and hold relevant certificates after passing the examination.

9. Training time. Within 20xx years, the cumulative training time of personnel from all departments shall be no less than x hours and months.

In order to improve the quality of employees and managers, improve the management level of the company and ensure the sustainable development of the company; According to the 20xx development goal of the head office, this training plan is specially formulated to improve the overall quality of personnel and cultivate a group of talents with professional skills and management knowledge.

I. Types of training

1. First-level training: forward-looking education and training on the company's major policies, development strategies, employees' mentality, management skills, new technologies, new knowledge and team building. The training targets are middle-level and above managers and all managers of the company. The organization department is the human resources department.

2. Secondary training: training for department managers and team leaders above. The main materials are internal management, corporate culture construction and education, communication and communication skills, unit rules and regulations, safety production operation procedures, and fire protection knowledge; The person in charge is the department head and the workshop director.

3. Three-level training: each workshop team is responsible for the training of all employees under its jurisdiction. The main information is job responsibilities, operating procedures, safety operating procedures, fire control knowledge and operating procedures, professional knowledge of job workflow and process skills, and work instructions. The person in charge is the person in charge of each workshop team. Make use of the daily pre-shift meeting and post-shift meeting to repeatedly study the technological process and safety operation procedures of this position.

4. The training of professional business skills and knowledge of each department mainly includes four aspects: one is the training of process technology knowledge, the other is the training of mechanical equipment maintenance knowledge, and the third is the training of production management knowledge, fire fighting knowledge and operation drills.

5. Pre-job training for new employees: The human resources department of the company will organize the recruitment of new employees with more than xx employees for training. The main information is the company profile, development history, strategic objectives, company culture, product introduction, general rules and regulations, operating procedures and other general safety production and fire protection knowledge. After new employees arrive at the workshop (or team), they will be trained in job responsibilities and operating procedures, and the actual training in the workshop in the first month shall not be less than X hours, so that every employee will be clear about his position after arriving at the workshop. What are the criteria for this position? Clarify the operating procedures and safety operating procedures of this position. New employees should have a written test two months after joining the company, and the assessment results should be included in the probation assessment. For new employees who are usually recruited, the Human Resources Department will focus on pre-job training once a month.

6. Professional knowledge training of various departments (such as sales, finance, procurement, human resources, international trade, etc.). ) statistics are organized by department heads. According to the actual data requirements and professional problems in the actual operation, they contact the general department of the company to make a training plan or conduct internal training or external teachers to systematically train the relevant professional knowledge of the department, discuss and exchange, and teach their subordinates how to do a good job and improve their professional skills. The purpose of training is to improve the quality of personnel.

Second, the evaluation and evaluation of training

The effective operation of the training plan should be guaranteed by the organization, determined in the form of system, and the training results should be tracked. The establishment of training files for managers, the participation of managers in training, training tasks, etc. Included in the archives management and annual assessment. The assessment includes two aspects: one is the assessment of the training organizer, and the other is the evaluation and assessment of the employees after training; Ensure that the training work is in place. Make the training work truly become the basic work of the company, make the training really play a role, effectively improve the quality of managers and employees, make them develop scientifically, solidly and effectively, turn employee training into our own use, shape a learning enterprise that adapts to the rapid development of the company, and reflect the values of all levels and individuals of the company.

Third, the training requirements

Each department of the company formulates its annual training needs and plans, and the training year is reported to the General Department before X; In the training plan, the organizer, the person in charge, the training time, the training theme and materials, the training form, the training target and the training speaker should be clearly defined, the training should be recorded, and the training results should be evaluated and tracked; Training forms can be varied and carried out in strict accordance with the training plan; The Human Resources Department shall conduct inspection and guidance at least once a month.

Fourth, the training form

Training will be conducted through internal training and external lecturers, as well as going out and inviting in. The internal training of the company is taught by the relevant management personnel and professional and technical personnel of the company. External lecturers shall be determined by the comprehensive department of the company in consultation with external training institutions according to the requirements of training materials.