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Clean the work plan of the foreman supervisor.
Work plan of cleaning foreman supervisor 1 1. Responsibilities of cleaning supervisor and foreman.
1) Duties of the cleaning supervisor of Dayang Department Store
1, formulate the management system of this department;
2. Hold staff work meetings from time to time to understand the work progress, coordinate the work among employees, and arrange the current tasks according to the work plan.
3. Supervise and inspect the quality and progress of services provided by indoor and outdoor greening, external wall cleaning and other related places, and make corresponding records;
4. Make weekly or monthly plans and organize various cleaning work;
5. Responsible for all complaints about cleaning work. Coordinate and solve emergencies or disputes in the process of cleaning service;
6. Establish and strengthen cooperation with local environmental sanitation department, health and epidemic prevention station and other functional departments to ensure the normal cleaning work;
7, to carry out the training and assessment of cleaning personnel (technical quality can not meet the job requirements, have the right to terminate their job qualifications);
8. Communicate and coordinate with cleaning company, local environmental sanitation department, health and epidemic prevention station and other relevant departments;
2), cleaning foreman job responsibilities
1, earnestly implement the tasks assigned by the company leaders, and regularly report the work completion to the department heads;
2. Supervise and inspect the quality and progress of services provided by indoor and outdoor greening, exterior wall cleaning and other related places, and make corresponding records;
3. Supervise and inspect the working attitude and effect of cleaning staff of cleaning company.
4. Inspect and guide the work of the cleaning team leader and the cleaning staff to ensure that the cleaning standards are met, and assess their duty labor discipline service standards and business skills;
5, responsible for clean quality management, standardized operation, supervision and assessment of employees' service standards and business skills;
6. Carry out patrol inspection on the shopping mall, solve the problems in time when found, and ensure that there is no sanitary corner;
7, in the process of work, found that equipment damage, failure, etc. If it can't work normally, it should report to the public works department for repair in time.
3), cleaning company foreman job responsibilities
1. Organize to make the purchasing list of cleaning equipment and materials of cleaning companies, and strictly control the cost;
2. Organize and arrange various cleaning services, such as assigning shifts and personnel; Distribution equipment, tools and cleaning agents;
3, responsible for the management of clean quality, often patrol in the area, found dead angle, timely deployment of personnel to solve;
4. Responsible for receiving and keeping all cleaning equipment, tools and detergents; And supervise the cleaning staff to use equipment and cleaning agents reasonably to achieve the purpose of saving costs;
5. In the process of work, if the equipment can't work normally, such as damage or failure, report to the cleaning supervisor in time;
6, strict attendance system, succession system.
Second, the main work content and standards
Third, the main workflow and management regulations
1) What are the two parts of dust resistance? What function does it have?
1. The dust mop consists of a dust mop head and a dust mop rack.
2, dust drag is mainly used for cleaning and maintaining smooth ground, it can be gravel on the ground,
Dust is taken away to reduce friction.
2) How to use the rag well?
(1) Use a soft absorbent rag.
(2) When wiping with a rag, different wiping methods should be adopted according to different situations. Dry cleaning: remove fine dust, and dry cleaning should not be too heavy;
Semi-dry wiping; Use when there is more dust;
Water wipe: remove dirt (not too much water); Wash the rag frequently and keep it clean; Wipe with cleaner: When removing water insolubility and oil stain, wipe with a clean rag dipped in cleaner.
When wiping with a rag, first fold the rag into a size slightly larger than the palm of your hand. If one side is dirty, change it to the other side or fold it again. When it is all dirty, it should be cleaned before use.
3) Cleaning agent
1. The cleaner is used to achieve the following effects.
(1) makes cleaning easier.
(2) Eliminate or reduce the adhesion of dust.
(3) Prevent objects from being damaged by heat, moisture, chemical pollution or friction.
(4) prolong the service life of articles
(5) Beautify the appearance of articles.
2, cleaning agent classification
1), acid cleaner
Oxalic acid (1: 100), toilet cleaner, rust remover, cement lime remover.
Note: Acidic cleaner should not be used on smooth marble floor, and the appearance of container must be clean. Most detergents go through a 3-minute reaction process.
2) Alkaline cleaner: wallpaper cleaner (1:30); Glass cleaner (1:100); High foam carpet cleaner (1:30); Low foam carpet cleaner (1:30); Carpet detergent (1:
10); Defoamer (1: 30).
3) Neutral cleaner: general cleaner (1: 30— 1: 40)
4), others: wipe copper water; Stainless steel cleaner; Chewing gum remover; Dust removal liquid; Waxy water; Bottom wax; Face wax, shaving wax, wood sports wax, lemon wax polish, hand sanitizer, natural water, lubricating oil, drainage powder, strong degreasing agent, lysozyme cleaner, biological cleaner, disinfectant, toilet deodorant, brightener (1: 2), wall wax, air freshener, alcohol and crystal hard powder.
Note: Waxing can brighten, prevent slippery and protect marble.
Bottom wax: In order to seal the gap at the joint, it must be thoroughly dried.
Waxing water: (1: 5 400 warm water) strong alkali can replace waxing water.
4) Crystallization treatment of marble
Standard: no scratches on the surface, bright and stain-free.
Procedure:
1. Prepare the floor washer, water absorber, needle brush, cleaning pad (brown or red), crystal powder, wax sealing, waste chips, mop, rag and water pusher;
2. Mix the crystal powder into paste according to the ratio of 2: 1;
3. Pour the mixed crystal powder on the marble floor, and install the needle brush and cleaning pad on the washing machine for polishing. The grinding should be from left to right, and the grinding edge of the next row should overlap with the previous row1/3;
4. During the grinding process, water15-20min (the area of 3 marbles) is continuously added;
5. Push the crystal powder to another place that needs to be ground with water, add the crystal powder appropriately, and repeat the grinding process;
6. Check whether the polished effect stone is ideal. If it is not ideal, repeat the grinding process, reach the standard, and suck it dry with a water suction machine;
7. Put away your tools.
Work plan of cleaning foreman supervisor 2 1 Start with management.
The site manager belongs to the head of the army. Various management activities that the site manager considers necessary to complete the site production tasks. Not only give full play to the initiative and work enthusiasm of employees within the jurisdiction. Work together. Organize manpower and material resources reasonably, make full use of all aspects of information to do a good job on site, and finally ensure the quality and quantity, and complete all work tasks in the region on schedule and safely.
Step 2 work
We should do a good job in the daily cleaning of all areas, such as pushing the dust on the lobby floor every day and on call, cleaning the room, cleaning the room, scraping the glass and cleaning the room. Indoor and outdoor large glass once a month, according to the situation at any time to replace. The mural on the wall should be cleaned once a week, the glass beside the pool should be cleaned at any time, and the high external wall should be cleaned once every two weeks. Wipe the bathroom wall several times at any time. Floor arches, basins and mirrors should be cleaned and disinfected every day. Carpets in lobby rooms are cleaned once in March. Carpets in public areas of housekeeping department are once every two months (to extend the service life of carpets). According to the specific situation as appropriate.
3. Gluten-free diet
All employees should abide by the employee code, pay attention to their own image, maintain personal hygiene, keep their work clothes clean and tidy, and walk lightly, speak lightly and operate lightly at the work site. Be polite. Leaders and guests should greet you: observe labor discipline, don't be late, don't leave early and don't ask for leave. Abide by all rules and regulations.
4. Staff training
In the use of chemicals and mechanical equipment, we should always carry out training and explanation: if you don't understand, ask, but you won't learn, and prepare tools and detergents before work. Take good care of machines, equipment and tools. After work, clean up the machinery and tools and put them back in the warehouse.
Step 5 reduce costs
Energy-saving: in order to save energy better, we should first save materials as much as possible and control them to a minimum, but we should maintain the sanitary quality and brush frequently.
6. Prevent work-related injuries and major accidents.
With security, you may not have everything, but without security, there is nothing. Therefore, it is necessary to check whether the equipment and facilities are damaged before work, report the damage to the relevant departments in case of emergency, solve and avoid personal and property losses in time, pay attention to protect their own safety and company property safety, and eliminate all unsafe hidden dangers. Finally: in order to do a good job and satisfy everyone, work hard.
The foreman in charge of cleaning work plans 3- 1. Improve various management systems and form a supporting assessment and supervision mechanism.
In 20xx, we will revise and improve various management systems and establish a systematic performance appraisal mechanism on the original basis. Change the passive state of "people manage people" in the past, cultivate employees' self-discipline awareness and self-discipline, so as to move towards a benign track of "systems manage people and systems restrain people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. Adhering to the policy of "fixing people, posts, time, standards and tasks" in the work, taking effective measures for specific work, strengthening the management of operators and optimizing the personnel structure are more conducive to the future work.
Second, the first question responsibility system is implemented.
The implementation of the first question responsibility system requires employees of this department to master more information, such as all aspects of hotels and office buildings, daily habits of important leaders, etc. , as well as the flexibility of employees to handle things and the ability to solve customer service needs. Our department will collect information extensively, strengthen training and study, and expand its own knowledge in order to better serve the owners. Starting from 20xx 1 month, the first inquiry responsibility system will be officially implemented, and the department will make great efforts on the problems complained by the owners, and implement the principle of "whoever is in charge is responsible", check the problems to the end, never overstock, do a good job in file management and deal with the problems. Constantly accumulate work experience and raise our service level to a new height.
Third, establish a "floor inspection-free system", give full play to the backbone role of employees, and let the foreman have more time and energy to focus on management and employee training.
In order to deepen employees' understanding of property cleaning work and strengthen their sense of responsibility, the property cleaning department will sign a floor inspection-free agreement with key floor employees in 20xx, so that employees can check and correct their work during the foreman's vacation, participate in management and take charge of shift work, which fully embodies their own values and the trust of the department, and makes employees more enthusiastic about their work. This move will reduce the workload of the foreman's rounds, have more time and energy to focus on the management and training of employees, and really play the role of grass-roots managers.
Fourth, continue to cooperate with the office party Committee to provide more convenient and efficient services for the internal document delivery of the office building.
At present, the documents, letters and newspapers in the office building are delivered by our department in cooperation with the party Committee office, but the service content is limited to opening the door. According to the advantages of our department, in order to make this business more convenient and quick and meet the needs of the owners, our department will cooperate with the office of the party Committee of the office building to set up an agency at the front desk to carry out this communication work for the owners.
Five, the establishment of engineering maintenance files, tracking the maintenance situation in the region.
Starting from 20xx, the department will establish engineering maintenance files and record some special maintenance items, so as to track and understand the regional maintenance situation in time, so as to ensure the integrity of facilities and equipment in the region more effectively and better understand the operation of facilities and equipment in the region for a period of time. Fundamentally solving the problems left over by the project that has hindered the development of the department for a long time will also greatly enhance the owner's recognition of our management.
Sixth, cultivate employees' observation ability, provide personalized services and build service brands.
With the development of hotels and groups, the business philosophy and service concept in the industry are constantly updated, and the expectations of owners are also rising. It is not enough to satisfy the host, but also to make the host unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking what guests think and being anxious about what guests are anxious about". Service personnel should pay attention to observation, feel the guest's psychology, and provide service as soon as possible when the guest has not said his requirements, as long as he wants to sleep, as we often say. Imagine the unforgettable service of the owner?
The department will focus on training employees how to provide personalized services according to the living habits of group leaders. In daily work, by encouraging training, collecting and sorting, standardizing the system and rewarding training, it will become the conscious action of employees and promote the improvement of overall service quality.
1. Encourage training: for waiters who have outstanding work performance and are praised by the leaders of the group, the department will train them as the backbone, so as to raise their service awareness and quality to a higher level, base themselves on their posts and strive for first-class service.
2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical examples of personalized services from front-line services, collect and collate them, and summarize them into files.
3. System standardization: the typical cases sorted out will be popularized and constantly supplemented and improved in practice, thus forming systematic and standardized data as a standard for measuring service quality and realizing the transition from fuzzy management to quantitative management.
4. Training reward: The sorted materials can be used as training materials, so that new employees can understand the work requirements and learning objectives from the beginning, and the old employees can find the gaps through comparison, make up for the deficiencies and raise their awareness. For employees who have made outstanding achievements in their work, the department will commend and reward them in various forms, so that employees can form a good atmosphere of scrambling and making contributions.
The work plan of the cleaning foreman 4 20xx is a year full of challenges and pressures for the property cleaning department. With the increase of the number of owners in residential areas, the comprehensive decoration and operation of shops will inevitably bring new service quality and service requirements. According to the new actual requirements and expectations of the owners, the property cleaning department will, as always, do its job well, firmly establish the service concept of "owner first, service first", and at the same time open up working ideas to continuously improve the service skill level and management level of the entire cleaning team. 20xx property cleaning department work plan is as follows:
First, improve the management system and refine the work standards.
In 20xx, we will revise and improve various management systems and work standards on the original basis. Cultivate employees' consciousness and self-discipline, further strengthen the management of people, and refine and quantify various work standards. On the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it is convenient for the assessment and supervision of cleaning staff. In the work, we should continue to adhere to the policy of "fixing people, posts, time, standards and tasks" and take effective measures to optimize the personnel structure, which is more conducive to the future work.
Second, do a good job in recruitment and optimize the labor force.
With the delivery of the housing provident fund group, Unit 1 of Building No.2 in 20xx will enter a comprehensive renovation period, and Haiyuan Club of the company will be renovated and opened soon. Timely replenishment of personnel will be the basis of quality and quantity of daily tasks. The cleaning department recruits 1 to 2 people according to the actual workload. At the same time, we should always care about the lives of employees, grasp the ideological trends, understand the work needs, and resolve internal contradictions. Pragmatic, diligent, willing to work, stabilize talents, dismiss and optimize employees who are old, weak, lazy and disobedient to work arrangements.
Third, strengthen technical skills training and improve professional quality.
Employees of the cleaning department should be trained in various rules and regulations formulated by the company and cleaning theory knowledge, so that employees can master cleaning knowledge and meet the requirements of cleaning work. While carrying out theoretical knowledge training for cleaning personnel, we should combine theory with practice, focusing on training cleaning tools, the use and distribution of materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific operating procedures. The annual departmental staff training plan shall be no less than 10 times.
Four, the implementation of responsibility management, do a good job in daily work.
Clean the corridors, roads and squares of the community twice a day, and clean the platform and top floor on the fourth floor once a week 1 time to ensure that there are no scraps of paper, garbage and sundries. Clean corridor lights, glass windows, fire doors and other public facilities 1 time every month to ensure no obvious stains and dust; Centralized cleaning and removal of garbage once a day to keep the trash can clean and odorless; The underground parking lot should be managed by designated personnel to ensure clear signs and clean ground.
Five, strengthen safety education, enhance safety awareness
The cleaning work is complex, the working environment is uncertain, and the safety hazards of the operation are correspondingly increased. Clean and safe operation has also become the top priority in our work. We will strengthen safety education and management, and train employees in safe operation and cleaning precautions. We should not only realize the post safety of our own work, but also understand other safety problems and be able to deal with them. Let employees know the importance of safety and nip all kinds of dangers in the bud.
Six, strengthen greening management, regular prevention and control of pests and diseases.
Water, fertilize and spray the flowers and trees regularly to prevent the occurrence of pests and diseases. At the same time, according to its growth, it should be pruned in time to keep the ornamental effect. Kill rats, mosquitoes and flies regularly. And the elevator is cleaned and disinfected to effectively prevent the breeding of harmful organisms.
Seven, improve work efficiency, accept temporary work.
On the basis of daily cleaning, it is necessary to do a good job in flood control in rainy season, and arrange personnel to clean up the garbage and silt at the rainwater leakage place irregularly to prevent rainwater from silting due to sewer blockage. In winter, we should make a good snow prevention plan to ensure that the snow removal around the snow and indoor anti-skid work are handled in time. In 20xx, all floors of Building 2 of 1 Unit will be comprehensively "ground-breaking" cleaned to prepare for the owner to take over the building at any time. For the temporary work arranged by the company leaders, the quality and quantity should be guaranteed without discount.
Eight, rational use of resources, reduce work costs.
Strengthen the management of materials and cleaning tools, so that whoever uses them is responsible, and the cleaning tools are replaced with old ones to prevent waste. Repairing old tools will save unnecessary expenses for the company and strive for the best results with the lowest expenses.
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