Concise work summary of novice property receptionist 1500 words, 3 articles.

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The wheel of years has moved forward again. After finishing the work here and starting a new job, you need to summarize the work and write a work summary. Generally speaking, there are two reasons: the requirement of the unit or "asking for it". How to write a good work summary? After collection, I will present you with a concise summary of the work of novice property receptionists. Please collect this page for subsequent reading.

A concise summary of the work of the novice at the property front desk 1 In a blink of an eye, the two-month internship period is coming to an end. Looking back on these two months' internship, I was deeply touched and gained a lot. In the past two months, under the care and guidance of leaders and colleagues, I have learned rare work experience and social knowledge through my unremitting efforts. I summarize my experience and experience from the following aspects:

First, study hard, integrate theory with practice, and constantly improve your working ability.

During the internship of property management post, I always regard learning as an important way and method to acquire new knowledge, master methods, improve ability and solve problems, and earnestly arm my mind with theory, guide practice and promote work. Only by actively thinking and actively using your existing knowledge in social practice can we test the usefulness of knowledge in practice.

During the two-month internship, my biggest feeling is that we have learned a lot of theoretical knowledge in school, but rarely used it in social practice, so that theory and practice are greatly out of touch, so that we can't find the direction in our future study and life, and apply what we have learned. At the same time, continuous learning at work is also an effective way to make up for one's own shortcomings. In the information age, society is changing and people are changing. If you don't study, you will fall behind. Through this two-month internship, combined with the actual situation of property management post work, I have carefully studied the policies, management systems and work regulations of property management post work, so that the difficulties in the work have been solved most effectively. Through the study of these work regulations, I have further deepened my understanding of all the work and been able to carry out all the work pragmatically.

Second, highlight the key points of work, highlight the key points, and do your duty.

In the post of property management, I treat every job with a serious and responsible attitude. Although at first I felt that I couldn't find anything to do and get the purpose of exercise because of my lack of experience and understanding, I quickly started to find reasons from myself, communicated with my colleagues, realized my own shortcomings, and quickly changed my role and job orientation. In order to familiarize myself with the work and enter the role as soon as possible, on the one hand, I take the time to consult relevant materials and get familiar with my job responsibilities, on the other hand, I humbly ask leaders and colleagues to give myself a more systematic and comprehensive understanding of the work of property management positions. According to the actual situation of property management post work, combined with their own advantages, grasp the key and difficult points of the work, and try their best to complete the task of property management post. During my two-month internship, I was often praised by my colleagues and leaders.

Third, change your role and devote yourself to your work with great enthusiasm.

From the university gate to the post of property management, it is difficult to adapt to the change of role at first, and the problem can not be found, so as to solve it. I thought there was nothing to do, so I was a little disappointed. My enthusiasm at first faded a little and I couldn't find my way at all. But I still try my best to keep my original enthusiasm and want to do useful things, and keep doing some chores. At the same time, I also have the courage to help my colleagues do all the work, slowly find my role and understand what I should do. This is a passionate question. As long as I keep great enthusiasm, I believe I will be recognized. There is nothing I can't do, nothing I can't do well, only you are willing to do it. Changing one's role, from a student to a staff member, is not only a change of role, but also a change of concept.

Fourth, cultivate team spirit and cooperate with other colleagues while completing their own work.

In the workshop, I can gain the full trust of the leaders, and at the same time, I can actively assist other colleagues to deal with some housework while completing all the work assigned by my superiors on time. Only when the individual's ability is integrated into the team can the greatest value be realized. During my internship, I fully realized the importance of team spirit.

The essence of a team is to make progress together. Without common progress and mutual cooperation, the team is like a piece of sand. Cooperate with each other, and the team will work together in Qi Xin to become a strong collective. Many people often confuse teams with working groups. In fact, there is an essential difference between the two. Excellent work groups, like teams, have the characteristics of sharing information, ideas and creativity, making decisions together to help each member work better, and strengthening personal work standards. The working group mainly decomposes the work objectives into individuals, which is essentially around personal goals and responsibilities. The goal of the working group is only a simple addition of personal goals. Working group members will not be responsible for the results beyond their own obligations, nor will they try the value-added effect brought by the joint work of multiple members.

Problems with verbs (abbreviation of verb).

Although some efforts have been made in recent months, there is still a big gap from the requirements of leaders, such as the theoretical level and working ability to be further improved, and the unfamiliar position of property management. These problems, I am determined to improve and solve the internship report in the future work and study, so that I can do my job better.

A concise summary of the work of the novice at the property front desk 2 started from the day when Savills Property Management (Beijing) Co., Ltd. started its internship, and it was also the day when I resumed my study. As a student majoring in banking, I don't know much about property management, but I followed the footsteps of my predecessors with a learning attitude, studied and explored property management in depth, and got a deep understanding of property management knowledge. With the help of leaders and colleagues, I will soon complete the transformation from students to employees. It is said that the front desk is the window of the company's external image. In just a few days, I have a new understanding and experience of this sentence. Every word and deed at the front desk represents the company, and the guests who receive the company's visit should greet me politely, so that I can learn at work, make progress in my study and benefit a lot.

Learn the corporate culture of the company and improve yourself. Only when I joined Savills Property Management (Beijing) Co., Ltd., did I really understand the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". In such a good working atmosphere, I also use these ten words to define myself, put myself into my work with a positive and optimistic attitude, do my job in a down-to-earth manner, find out the shortcomings in my work in time, and communicate with the department in time. This has always been the goal and direction of future work. The following points are the summary of my internship in Savills Ke Rong Property Management Company:

First, improve service quality and standardize butler service.

Since the company launched the "one-on-one butler service" from the beginning, no matter what problems we encounter in our daily work, we can do it without shirking.

Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to the records and statistics, while implementing the "one-on-one butler service", I also participated in various trainings organized by the company. Mainly aimed at customer service standards, service standard terminology, manners and etiquette, manners and etiquette, manners and behaviors, etc. After the training, conduct on-site simulation and daily inspection such as "smile, greeting and standardization". We reward and punish according to the usual results until the end of the month, which greatly improved my service level and was widely recognized by the owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration behaviors in the community. From the point of view of management services, we should persuade in good faith, stop in time and give reasonable suggestions, and communicate with relevant departments of the company to formulate corresponding rectification measures, such as building terraces and sun rooms privately. Once found, we immediately issued a rectification notice, so that it can be rectified immediately.

Third, strengthen training and improve business level.

Professional knowledge is very important to our property manager. Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to constantly learn the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

(1) Conduct etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet, which not only enhances the image of customer service, but also enhances the image of the whole property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with the "Shandong Province Property Management Regulations-Statute", "Residential Interior Decoration Management Measures" and other laws and regulations and related legal knowledge, we can legally solve the problems encountered in practice and make it clear that property management is not always guaranteed, nor is the property company responsible for everything after paying the property management fee. The company also takes some classic cases to discuss, analyze and learn how much responsibility the property company bears in the event of a dispute. We need to constantly learn and accumulate experience in our work.

20xx will be a brand-new year. With the continuous improvement of our service quality and the increase of community owners, the property will move towards higher and stronger goals, and all the staff of customer service will, as always, maintain high work enthusiasm, greet the new year with more full spirit, and jointly write a brand-new and brilliant page for Savills Property Management (Beijing) Co., Ltd.!

Since I was assigned to Shanghai Zhongxin Property Co., Ltd. in July this year, I have worked hard to adapt to the new working environment and post, studied with an open mind, worked hard and fulfilled my duties, and successfully completed various tasks. The following is a summary of my work this month.

I applied for a property company in Chongming this semester, which is a kind of residential property. At first, I didn't think the work would be difficult or complicated. I should be able to finish the work soon. But when I first came into contact with property management, I found that I didn't know much about the responsibilities and tasks of property. I only saw the appearance before, but I still don't understand many things built in. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice, constantly sort out my working ideas and summarize my working methods. After a week of adaptation, I am basically qualified for the job.

Because what I am doing now is still a relatively simple job, others still take care of me. On the one hand, I learn while doing, learning while doing, constantly mastering methods and accumulating experience. Pay attention to the task as the traction, rely on the improvement of work and study, and quickly understand the work situation through observation, exploration, access to information and practical exercise. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I never attended the meeting and was never familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

At first, it was just to help, but the longest time was for someone to come, serve tea and help decorate the conference room. Later, I slowly began to help sort out some simple meeting materials. Help type the documents. Because it is a residential property and there are many residents in the residential area, there are always many residents who come to the property for help. So, I also saw a lot of people of all kinds. There are always some people who are difficult to deal with, but I have seen my uncles and aunts take pains to help them solve their problems. No matter what kind of person you face, you can always face it calmly. I think I can also learn a lot from them.

Residential property also has its own warehouse. During my work, I went to help my seniors clean up the warehouse. When sorting out the warehouse, we should carefully check the warehouse account information, be responsible for stocking, receiving and unloading, ensure the sufficient supply of main inventory goods, and report sporadic goods to the purchasing department in time. Senior management should also regularly report the defects and backlog of inventory goods, and rationally adjust and reduce the new inventory backlog. Give full play to the role of the reserve army. Ask the name and purpose of engineering consumables after work, so as to know fairly well. When materials are put into storage, they shall go through the warehousing formalities with the delivery note, refuse unqualified or incomplete materials to be put into storage, put an end to the phenomenon that only invoices are not available, and strictly check the quantity, specifications, models, certificates and other items of materials. If the quantity, quality and documents of materials are found to be incomplete, they shall not be put into storage, and all unqualified materials shall be returned. Strictly ensure that daily consumables are collected by designated personnel, and the picking staff and warehouse keeper carefully check the name, specification, quantity and correctness of the items, and can only receive them after being signed by the picking staff, so as to ensure accurate accounts. Keep the warehouse clean and tidy, properly stack goods, and prevent accidents such as fire and theft. Always check and check the goods in custody, ensure that the accounts are in conformity with the goods, truthfully report the shortage or quality problems (such as damp, overdue, etc.), make routine inventory every month, and report the purchase amount of the next month to the superior in time.

Seemingly simple work, in which the triviality can only be felt at work. At first, I thought the warehouse could have any job. It's not a place for stacking goods. Only by working in it can I realize the difficulty and happiness of work. Nearly a month's work, I have to do irregular inspections with my predecessors in the morning and afternoon every day. I walk more, ask more questions, watch more and remember more in my daily inspections. Report the problems in time and record them in detail, so as to be well documented. For many problems that I don't understand in engineering, I often ask my colleagues for advice and get relevant information on weekdays. Because this community is a relocated community, a number of new residents have recently moved in, so there are more decoration personnel, which means there are a lot more outsiders. In order not to affect everyone's life, the access route of decoration personnel and the transportation channel of decoration materials are stipulated to avoid affecting the enterprises that have already stayed. Statistically classify the names and quantities of low-value consumables required for building cleaning, formulate the daily inspection system for engineering personnel, and make the list of engineering checklist. Record the problems found, actively communicate with real estate companies, and solve the problems left over by the project in time. Organize engineers and technicians to lead the preparatory team to inspect the building irregularly, explain the basic knowledge of engineering on the spot and answer common engineering problems.

The arrangement of new residents is also a big problem, because these residents have just moved from the countryside to the community, and many places have not adapted, so this requires communication and adjustment of the property. I have worked in Sino-Singapore Property for nearly a month, completed some work and made some achievements.

To sum up, there are the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and careful management can we fulfill the responsibilities of the library.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Due to the lack of work practice and relevant work experience, I have the following shortcomings in my work:

(1) Lack of relevant knowledge and work experience in property engineering;

(2) Lack of communication and coordination;

In view of the shortcomings in the work in recent months, to do the next step well, we should highlight the following aspects:

(1) Actively coordinate with the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

The above is my main work and some experiences in recent months. In my future work, I must carry forward my achievements, overcome my shortcomings, change my ideas and advocate scientific management under the direct leadership of the company's leaders. In line with the working attitude of seeking truth from facts and being determined to innovate, we will steadily improve and accumulate ourselves, seize new opportunities, meet new challenges, open up a new situation, make due contributions to the property management of the building, and make all the work of the property management company go to a higher level.