What kind of personality does customer service need?

what kind of personality does customer service need?

first of all, it depends on whether the customer service is face-to-face with the customer or telephone service.

It is better to face the customer's requirements, talk and behave in an image.

Telephone customer service means having a good voice

But as long as it is customer service, it definitely needs patience, quick response, strong understanding and adaptability, and good language skills. What kind of personality do you need to do general work?

Patience, not being afraid of trouble, strong sense of responsibility, hard work, and no matter who says what kind of bad words, you should hold back your smiling face and make excuses accordingly. Anyway, it is the personality, quality and hobbies that people who are willing to work and require less tact and can talk need to engage in tax work ~

① Justice and integrity

② Diligence and thrift

③ Idleness and hate work

④ No hobbies are the best, and there is no breakthrough in bribery.

I don't know if this is the case, but I know that you like this job, and this job is the most suitable for you.

What kind of personality is suitable for coming out to work after learning a foreign language?

it's easier to find a job when learning a language ... it's easier to learn a small language! ! !

Look at the courses you are taking in college ... Tell me ... so that I can help you ... What kind of personality do you need to do big things and earn big money?

Bold and informal! It's important, but there's a little trick! Master the knack of bragging, big business is generally boasted, but pay attention to your ability and allow yourself to exceed your ability limit, which is very helpful for your development! What kind of personality and temper do you need to do business?

honest and frank from Chongqing! Doing business together is good! Just get along with each other ... what kind of personality do excellent planners need?

planners with different experiences and backgrounds will come to different conclusions about the same topic. The difference in planning is directly proportional to the talent's knowledge, knowledge and understanding of the industry. Planning can fully reflect people's personality, values, world outlook and market outlook. For example, in recent years, the planning industry has been divided into "Southern School" and "Northern School": the planning of "Northern School" is centered on Beijing, with emphasis on heavy planning such as corporate strategy and corporate culture; However, the planning of "Southern School" is centered on Shenzhen, focusing on the relatively light planning such as enterprise tactics, advertising strategies and execution methods. The planning of the two factions fully shows the differences in regional characteristics, economic development and corporate culture. Just like a director, the same material, because of the director's different artistic views, values, aesthetic tastes, artistic talents and artistic positions, their works are very different. For example, the mainland's "Wu Zetian" pays attention to history and shows the magnificent momentum of Wu Zetian, while the Hong Kong version of "Wu Zetian" highlights human nature. In other words, any work is the expression of the creator's character. The same is true for planning works.

The personality differences of planners are the most fundamental differences in planning works, such as Ye Maozhong's flying and Zhu Yutong's aura. If we can put China's planning into the laundry list of world management consulting, then many of our master's planning can only be regarded as nature planning at best, and there is a big gap with the world's advanced management consulting. As long as you see a project, you can know which master it came from. This is the gap between China planning and world-class management consulting! As we know, world-renowned management consulting companies such as McKinsey and Roland Berger practice project management and gather industry elites. All planning works are full of rationality, but they are also emotional and agile in implementation. In other words, the grand plan has its own personality, but basically eliminates the differences in personal personality and knowledge, and presents a more scientific nature.

first of all, planners must have rich imagination. Planning is a very cognitive ideological activity, which requires planners to give full play to their subjective initiative and think boldly while mastering the law of cognition, and solicit ideas, ideas, opinions and dreams extensively. Therefore, being diligent in thinking, being good at thinking and having a colorful inner world are the basic conditions for planning. They have a strong curiosity about everything. When they meet new things and new problems, they immediately open their wings of imagination and enter the dream world. They thought about the possible situation and the solution to the problem. "daydreaming", "whimsical", "alarmist" and "wishful thinking" are wonderful words to describe excellent planners.

Second, a distinctive personality is not a mere publicity of personality, but a clear, calm and objective judgment of events. There is no contradiction between judging events clearly, calmly and objectively and rich imagination, it is the performance of different stages of the planning process. In other words, planners must be good at raising perceptual thinking to rational thinking and forming rational understanding. If the planner can't organize his thoughts and judge and analyze, then the thinking of class refutation is just an idea, just an idea. Reflected in the planning, it becomes a speculation of a certain piece of thinking, a kind of stunt creation.

distinctive personality and rich imagination are the basic skills of planners. When imagining, they don't stick to the rules of marketing theory, and they dare to put forward various hypotheses and ideas. When judging, the planner must calmly evaluate the thought hypothesis, use various evaluation tools and methods to demonstrate the planning framework and enrich the details of the planning. Only in this way can planning be both perceptual and rational, safe and flying.

Diligence and assiduousness are the third personality characteristics of planners. Excellent planning is not only good at using your brain, but also good at using your feet. They are full of energy, keen to get involved in all fields and levels of society, and willing to deal with all kinds of people; They are "good at dancing with long sleeves" and can skillfully deal with the social, political or entertainment stage and exert their diplomatic skills to the fullest. Because, the industriousness of planners is directly proportional to the information resources they obtain. The more people, things and things they come into contact with, the richer their information resources, and the more diversified their means of solving problems. The diligence of planners is not only manifested in their daily work, but also instilled in all aspects of their lives.

excellent communication skills are an important aspect of the personality characteristics of planners. Planners must deeply understand the content, process, mode and environment of communication, and apply it to planning correctly. Communication is an important link in the implementation of planning, and it is the guarantee for the implementation of planning. Without good communication, planning is just an armchair strategist. Therefore, planners who do not have communication skills are unimaginable. In the early stage of planning, planners must fully understand the communication problems of the planning scheme itself, and then integrate the communication factors into the planning process. That is to say, planning what to communicate, who to communicate with, how to instill, and what communication means to adopt must be carefully designed and implemented to achieve the purpose of effective communication. The planner is not only an expert in a certain field, but also a "missionary" in this field.

Good tolerance and innovation are another personality characteristic of planners. Planners must have the ability to tolerate different ideas and viewpoints while dedicating their ideas. Tolerance is the embodiment of the planner's broad mind, and it is also the basis of the planning ideology. Innovation ability is a planning skill based on tolerance. Planners must absorb the essence of all kinds of ideas and knowledge while containing all kinds of ideas and knowledge, and become a continuous source of materials for planning. The tolerance and innovation of planners are also reflected in their attitude towards majors and talents. Planners can only use all kinds of knowledge more skillfully if they always stand at the top of professional knowledge and theory. Only when planners tolerate talents with different personalities and talents

, planning will not fall into the quagmire of natural planning and individual planning.

finally, the planner must have the ability to grasp the details. Many people are talking about majors, but what is a major? Profession means having a very deep and thorough understanding and understanding of a certain field or industry. An important sign of professionalism is the ability to grasp the details. We often say "XX is unprofessional", which means that we don't have enough grasp of the details and can't handle it well. The planner's grasp of details is not only paying attention to details, but more importantly, his insight into details. Paying attention to details and paying attention to details are the keys to success for many successful people. In short, planners need not only the wisdom of the general policy, but also the most meticulous thoughts. Some people say that it is really not simple to do the simplest thing; It's really not easy to do the easiest thing, and it's expounded that we should pay attention to details and grasp the truth of details.

The above personality conditions are not only necessary for planners, but also have wider applicability. When the world enters the information age, not only enterprises need planning, but also all aspects and departments of society need planning when dealing with official business or major decisions. At this level, planning has a wide range of social significance. Planning should not be the "unique skill" of masters or experts, but a skill that must be possessed in organizational management and planning. The popularity of planning should be promoted, so that our management work will be more orderly and the use of resources will be more reasonable. The qualification of planner is actually the basic qualification for management and planning. Planners are also people, not gods; Planning is not as mysterious and noble as many masters boast. Planning is only a part of enterprise organization and management, a level; Planning is just a way to make the work better and smoother. Therefore, the planner's personality must be more integrated into the team and into the values of the enterprise or team. Only in this way can planning really produce its due significance. A woman should have a cat-like personality. What kind of personality does a cat have?

Cats are introverted, noble, elegant, independent, curious, lazy, clean-minded, exploratory and have their own ideas. Cats will think first and then do it according to their own will after receiving instructions from people.

Many people say that independent and elegant women are like cats. I think cats and women are really similar in personality. Does 186 customer service work require academic qualifications?

There are academic qualifications, at least junior college, but the recruitment seems to be quite strict at present.