What are the contents of the bank's mystery customer survey?

The main inspection contents include the following points:

1. Customer service attitude: The mysterious person conducts simulated consultation and business as an ordinary customer to test the service attitude, patience and courtesy of bank employees.

2. Business processes: test the bank employees' mastery and implementation of various business processes, including operations and processes such as account opening, deposit, withdrawal and transfer.

3. Service standard: check the professional level and level of bank employees' services, such as the use and maintenance of bank cards and the promotion of products.

4. Complaint handling: Investigate the coping ability of bank employees, including how to handle customer complaints, solve problems and improve services.

5. Security and secrecy: test the importance that bank employees attach to bank security and secrecy, such as customer authentication and system log records.

An unannounced visit to the mysterious person can effectively measure the quality of the bank's high-quality service through customer service attitude, business process, service standards, complaint handling, security and confidentiality, which is convenient for banks to find service shortcomings, enhance their high-quality service capabilities and improve customer satisfaction.