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In fact, the purpose of many 4s stores to delay consumers from picking up cars is nothing more than for the benefit. If we had paid the money, the car would have been given to us, but someone paid the fare more, and the 4s shop would naturally choose to sell our car to them. For the general public, buying a car is no small matter. You have paid the money, but you can't wait for the car. I believe everyone will be very anxious.
Let's see what happened first. In July this year, the Consumer Council of Jingmen received a complaint, and 14 consumers paid the full amount to the BMW 4S store in May and June this year respectively. 4S store promised that customers could pick up their cars in the store within one week, but it was delayed again and again, and customers waited and waited By September 3, there were still six consumers who didn't mention the car.
In this regard, the Municipal Consumer Council interviewed the general manager of BMW 4S Store Sales and Service Co., Ltd. and asked him to deliver the vehicle to these six consumers before September 3. After the Municipal Consumer Council intervened in the negotiation, the BMW 4S store finally delivered the long-delayed 14 car to consumers, which is really gratifying.
On September 4th, the Consumer Council of Jingmen City, Hubei Province issued a consumer risk warning to the public, and no transaction with BMW 4S shop was allowed. In fact, I think this is a warning to all 4S stores and other enterprises. If enterprises have no credit, consumer associations will fight to the end. All businesses should operate in good faith, instead of ignoring consumers' demands and legal rights for the benefit.
This incident reminds me of an unpleasant shopping on a treasure. I bought some supplies in a shop, and the logistics showed that the merchant had delivered the goods and was waiting to pick them up. However, it is still waiting for a few days to collect them. I am in a hurry, because the materials I bought need to be received as soon as possible, but the logistics is too slow to move, and it is still not possible to urge customer service two or three times. I was really upset at that time.
So I really understand the feeling of being delayed, and I admire the working attitude and practice of the Consumers Association. I really hope that when consumers encounter problems, the local departments can lend a helping hand in time. I believe everyone will appreciate this contribution!
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