Senior secretary is a "fragrant cake". How to obtain professional qualification?

With the increase of foreign enterprises' investment and cooperation in China, the positions of head secretary, chairman secretary, president secretary, and business secretary of multinational companies are increasingly becoming hot. In China, there are more than 2 million employees in the secretary industry. It is understood that the number of people who participated in the professional qualification appraisal of secretaries organized by the Ministry of Labor and Social Security has reached more than 23,, but among the 17, people who passed the certification, the compound secretaries with rich experience, high professional accomplishment and multi-skills are rare, and there are not many people who have really received formal systematic training. In several large-scale job fairs held in Beijing recently, many enterprises are recruiting assistant to the president, secretary to the president and secretary to the manager. Although there are many applicants, few companies are really satisfied. The human resources manager of an enterprise complained: "We have never been able to recruit a suitable manager secretary, so every job fair will recruit this position. It is really difficult to recruit a high-level secretary!"

In assisting leaders, the quality of secretaries is very important for an enterprise. Therefore, it is very important to carry out professional skill appraisal in this industry and improve the quality of employees. According to the definition of the International Federation of Secretaries, "secretaries" are the special assistants of their bosses. They master the skills of office work, can show their sense of responsibility without being asked by their bosses, show their initiative and judgment with practical actions, and make decisions within the scope of all given rights. At present, there is a big gap between the cultivation of domestic secretary talents and that of the west, and it is still difficult for enterprises to find senior secretary talents.

What conditions and abilities do professional secretaries need?

In the past few decades, the roles of secretaries have changed rapidly. They are no longer typists or clerks. This change indicates that secretaries have begun to be classified as administrative work, and their functions will involve project management, computer software application, organization of meetings and business trips, communication between external network and internal network, document information arrangement, office management and so on.

In the 21st century, a secretary needs the following five abilities: 1. Diversification. The secretary knows two or more languages, and has certain language processing ability and computer skills. Second, organizational ability. The secretary should be an organizer. She should plan and implement the arrangements for various meetings and activities. At the same time, she also needs to deal with a lot of work diaries, schedules, documents and electronic files. Third, communication skills. The secretary needs to deal with the boss, colleagues and customers, and she should be good at coordinating the internal and external relations of the enterprise. Fourth, the ability to acquire new knowledge. A secretary must constantly increase her knowledge and improve her skills through further study, especially in office technology. She needs to keep up with the development of computer applications. Five, teamwork ability. The secretary has to take part in many practical projects. She needs to collect information and urge the team to work hard. Therefore, teamwork ability is also a key part of secretarial work. According to the author's opinion published by Netease Education for Anonymous, the essential conditions of a professional secretary are completely different from those of a traditional secretary. The responsibility entrusted to a secretary in the 2th century is to passively wait for the orders of the supervisor and cooperate with the surrounding working environment. With the advent of the new century, due to the extensive network, the flat and global development of enterprises, secretaries are urged to actively adapt to changes and innovate their thinking. Therefore, in the 21st century, apart from the traditional standards such as neat and excellent appearance, rich knowledge and mature and steady personality, secretaries should also have modern conditions:

First, they can find their own answers to questions. Senior staff officers should devise reasonable methods for supervisors to make multiple-choice questions instead of right and wrong questions.

second, emotional problems can be solved by yourself. 95% of the secretaries in the world are women, and the next century will undoubtedly be the century in which women develop fastest and challenge opportunities. Professional secretaries must overcome their own emotional problems and strive to be mature and steady.

third, keep looking for opportunities for yourself. Turn passivity into initiative. Crisis is a turning point.

fourth, be ready at any time. Many secretaries complain that they work overtime and are busier than the boss, which violates the requirements of secretarial work. It is necessary for the supervisor to be on call.

fifthly, it is easy to listen but not to talk. Most supervisors are too busy to listen to gossip. Therefore, the secretary must think before answering, so that he can speak without complication.

sixth, do things in moderation. The hardest thing to do as a secretary is to ascertain the mind of the supervisor. Many reactions and styles are learned through accumulated communication and coordination. So overreaction needs to be avoided.

Seventh, observe everything. A secretary is like a weather bureau, and you are the only one who asks about the trouble in the supervisor and office. Adapt to the environment, not the environment to adapt to you; Change yourself, not others.

Eighth, put yourself in the other's shoes. The secretary is the integrator of office information in the future. On this premise, you have the most and most complete resources, so your thinking should be integrated rather than single.

ninth, you can play black and white. Many meetings and negotiation occasions may require you to appear properly and cooperate with the supervisor to complete the work. So your communication and coordination skills are very important.

tenth, have the ability of public relations. Secretarial work will involve more customer service, that is, the ability to communicate with others. The secretary will gradually move towards the role of public relations manager or even spokesperson.