Do a customer return visit.

question 1: what do customers say when they call back? The first type

1. You should first explain your identity: "Hello! I'm * * to bother you ... "to eliminate the distrust of customers.

2. Be polite: May I bother you for a minute?

3. The purpose of this call should be explained simply and clearly. Let the customer know why you called him, and it can also find out the attitude of the customer most effectively.

4. Make an appointment for face-to-face communication.

5. Conclusion for customers with good communication: Thank you. You can call me at any time for health needs. My phone number is * * * * *. Ok, let's stop here, shall we? It's really nice to chat with you. I hope I can serve you. I wish you success in your work and good health.

the second

1. Hello, I'm * *, sorry to bother you. We sent you a short message of * * some time ago, didn't you see it? (Let the other person answer and give room for interaction)

A. Say yes and ask: What do you think of * *? The following situations are answered according to the customer's answers. If you have a concept or a certain understanding of genetic testing, first praise its advanced scientific and technological knowledge and attention to information, and then supplement or explain it according to its incomplete understanding.

B, customers who say they haven't seen it, but are interested in it, can give him a simple and effective explanation.

C, customers who say they haven't seen it, but are not interested in it, can communicate with him and let him talk to us, so as to understand the customer's situation and ideas, and even let him sell products to himself.

D, if you have no interest, don't want to talk more, or have a very bad attitude, you should also end the conversation politely.

in addition, no matter how the last visit is, you should record the customer's information on the customer management software in time, such as good written business cloud notes. You can also make plans before returning to visit, so as to prevent leakage and so on.

question 2: what should I say when I pay a return visit to customers? In fact, there is no "trick" in sales, and there are not many technical things to speak of. It is difficult for people to communicate in a unified mode. Everyone's personality is different, and the way to deal with problems is naturally different. For a newcomer who has just stepped into the real estate sales industry, other people's sales skills can only be used for reference. In addition to learning from others' practices, more is to sum up the appropriate negotiation methods and methods in every process of dealing with customers, so that you have your own unique sales skills. As long as you pay more attention and practice, everyone can have their own unique sales skills and their own "unique tricks". Therefore, sales skills are more about learning, understanding and doing things with your heart.

[study hard]

People engaged in real estate sales should devote themselves to personal and career development, because life will only change with self-change, and only by continuous learning can we firmly stand in this society. So to be a top salesperson, the first thing you must learn is how to keep a positive attitude.

[Learn a positive attitude]

Before I entered the real estate industry, I worked as a car-stopping woman in a cotton mill for six years, and then I passed the adult college entrance examination and went to Guangxi University for two years. I remember that when I graduated from college in 1992, I went to Guangxi Wantong Real Estate Company to apply for a job. At that time, Guangxi Wantong Real Estate was just established, and the job advertisement said that only one marketer was required, requiring a bachelor degree or above and under 26 years old. At that time, I was 28 years old and only had a diploma from a junior college. I didn't meet these two requirements. But I am very confident. I think I can do it. No matter what the conditions, I will apply first. After entering Wantong Company, the boss of the real estate company who interviewed me at that time said that many people had better basic conditions than me at that time. Because I was very confident and natural, I decided to admit me alone, and many people thought I was very lucky. In fact, I personally think that the opportunity is won by yourself, and it is fair to everyone. The key is whether you have the confidence to seize it.

In the course of my work, I found that the real estate industry is very extensive and challenging. I set myself a goal to lay the foundation in five years. After five years, I won't be a salesman again. With the goal, I strengthened my professional knowledge and theoretical knowledge by taking the adult college entrance examination again and reading the correspondence course of real estate management for three years.

The first property I sold, Wantong Hanging Garden, was in the old city of Nanning. This area is a place where three religions and nine streams are the most concentrated. Many people in the industry are not optimistic about building a residential area in that place. In order to locate the project more accurately, we did a lot of market research in the early stage, including competitor survey and customer survey. At that time, when our boss asked me to do a competitor survey, he didn't tell me how to do it. Unlike today, he asked the sales staff to pick the plate, had a fixed survey form, knew what to know, and gave them training and explanation before picking the plate. The boss just told me that you should go and see what real estate is near our project and give me the investigation report 1 days later. At that time, I was the only soldier in the real estate company, and no one taught me. Two days later, I still didn't know how to do it. I was so anxious that I almost cried, so I asked my friend to teach me. He told me that he didn't understand it either, and suggested that I go to other real estate sales departments every day to gawk. I don't think anyone can help me, and it's no use crying. On the third day, I went to a sales department called "Jinming Building" project for a whole day. Through one day's observation, I saw how the sales girl sold the building, what kind of people came to buy the building, and learned the information about the apartment type, price and scale of the building, which was very rewarding. Through the communication with the sales staff, I also made friends with my peers, which benefited me a lot. In fact, it is not as simple as going to each building to get some sales information, but more to observe with your heart, so that you can truly understand the advantages and disadvantages of each building and have an in-depth understanding of competitors. In the process of doing customer survey, I went door to door to visit and actively communicate with customers. For customers who are interested in buying a house, I recorded it in a notebook and kept in touch with customers once a month. Although the customer survey is hard, I have accumulated many potential customers. My personal sales at that time accounted for 2/3 of the total sales of the whole project. It took only three years to achieve my goal, and I became the sales manager and property manager of Wantong Real Estate Company.

Therefore, a positive attitude is an expectation and commitment to yourself, which determines your life direction and determines yourself ... > >

question 3: how to call back the customer? How to call back the customer? What is the process of calling back to customers? The skills of calling back to customers are as follows:

Article 1 Before telephone communication, every staff member should fully understand the characteristics of himself, the center and service projects, and lay a good foundation and basic skills. If we can't introduce our service items and the features of our services well, then it will be difficult for us to establish a good impression on our customers immediately, that is, "we must sharpen our tools first."

The second telephone communication must be polite, warm and generous, neither humble nor generous, with a formal tone and a certain softness, and the conversation environment should be relaxed gradually. The first telephone communication must be very clear about who the target customers are, and then thoroughly understand their needs and how they evaluate the characteristics and value of * * (products), and then conduct the second telephone communication or visit.

article 3 when communicating by telephone for the second time and later, it should be more natural to make friends with customers. Strengthen customers' familiarity with themselves, so as to further effectively introduce and explain * * in detail.

Article 4 If the customer talks about high prices or other topics, which makes the conversation a little awkward, he should take all the responsibilities on himself and say, "Well, Mr. * *, that's why I have such thoughts or worries, which is because I haven't made it clear (the benefits, significance and functions of * *)." Customers who are irrelevant to the topic (those who have indifferent attitudes towards life and health, or those who live a happy life) should develop their advantages, affirm and praise them effectively, and gradually introduce the concept of health from the sense of responsibility of family and relatives, so as to bring the topic back to the theme.

after the fifth call is connected:

1. You should first explain your identity: "Hello! I'm * * to bother you ... "to eliminate the distrust of customers.

2. Be polite: May I bother you for a minute?

3. The purpose of this call should be explained simply and clearly. Let the customer know why you called him, and it can also find out the attitude of the customer most effectively.

4. Make an appointment for face-to-face communication.

5. Conclusion for customers with good communication: Thank you. You can call me at any time for health needs. My phone number is * * * * *. Ok, let's stop here, shall we? It's really nice to chat with you. I hope I can serve you. I wish you success in your work and good health.

Article 6 Make detailed records of each call:

1. Telephone number

2. Customer's last name (full name is better)

3. Customer's work nature

4. Customer's attitude and questions

5. How to answer and communicate

6. Date and call length

. Or * Hello, Mr. (Ms.)! I'm * *,

sorry to bother you ...

2. Purpose: You called a few days ago (for a period of time or a specific date) to inquire about * *, and now I tell you a good news. If you come to the center, you will get a full set of promotional materials (newspapers, brochures and CDs) about * * from our center; Can more directly and comprehensively understand the current situation, development prospects, effects on personal health and detailed popular science knowledge of genes and health; If you don't have time, we can send our staff to deliver it to you. But if you come to our center, you will get unexpected surprises. You can get a * * voucher of 1-1 yuan; You can directly become a member of * * Health Club and enjoy membership services.

3. Further communication: If the customer is interested and has time, he can explain the membership benefits to him.

article 8: I have received the text message but consulted the customer in the future. Telephone terms and methods:

1. Hello, I am * *, sorry to bother you, but we sent you the text message of * * some time ago. Did you see it? (Let the other person answer and give room for interaction)

A. Say yes and ask: What do you think of * *? The following situations are answered according to the customer's answers. If you have a concept or a certain understanding of genetic testing, first praise its advanced scientific and technological knowledge and attention to information, and then supplement or explain it according to its incomplete understanding.

B, customers who say they haven't seen it, but are interested in it, can give him a simple and effective explanation.

......> >

question 4: how to make a good customer return visit, and how to write a summary after the completion of the return visit. The most important thing is the completion and customer feedback.

question 5: I am a customer service worker. What should I say when I pay a return visit to customers? Your work is related to telephone etiquette. First of all, it is the choice of time. Generally, the first two hours of Monday morning, weekend afternoon and usual noon time are not suitable for telephone call back. At this time, customers usually have something to do. Secondly, in addition to reporting the name of the company and individual, you must ask the other party if it is convenient to answer the phone, and tell the other party that it will take about a few minutes to pay a return visit. It will be good to pay a return visit after obtaining the consent. Finally, when customers are dissatisfied, they must listen patiently and don't have to explain. Just express your understanding and apology, especially tell the customer that I am especially grateful to him based on his suggestions on the company's services. In this way, even if customers have opinions, they will not resent you, but feel that your service is in place.

question 6: how to do a good customer return visit? Customer return visit is a process of continuous improvement, which needs to be able to withstand repetition and monotony. First, determine the focus of telephone call back (1) Do a good job of telephone call back. When making a telephone call back, you should do two things: 1. Determine the target of telephone call back. Because customers' business classification and their own business scale are different, the supply standards of goods and brands are also different. Before the telephone call back, the account manager should make a detailed classification of customers, and come up with different brand supply measures according to the classification, and make a telephone call back with a goal. It is a skillful job to ensure that the goods and brands can be put in place according to the actual situation of customers. How to make a telephone call back well? There are three steps to successful customer return visit. The first step of successful customer return visit: the questionnaire with reasonable structure and careful arrangement is the first step of successful return visit. When you pick up the phone to pay a return visit to the customer, have you already thought about the questions to ask the other party? Have you designed when to use open-ended questions? If these are not ready, then this will be the beginning of a bad communication. Step 2: Don't pay a return visit when the customer is busy or resting. [More] As a common means to pay a return visit to customers, calling back to customers is a regular job for many salesmen. 1. I'm very busy these days and have no time. I'll contact you later! We have just received a house, which is very cost-effective and suitable for you. (Let's use the house to attract him first) If you don't take the time to look at it, it will be gone. I also want to try my best to help you buy a satisfactory house.

question 7: how should customers pay a return visit? You search for after-sales call-back speech at night

Question 8: How to call back the customer? Do you want to sign a contract? What to say? In fact, there is no "trick" in sales, and there are not many technical things to speak of. It is difficult for people to communicate in a unified mode. Everyone's personality is different, and the way to deal with problems is naturally different. For a newcomer who has just stepped into the real estate sales industry, other people's sales skills can only be used for reference. In addition to learning from others' practices, more is to sum up the appropriate negotiation methods and methods in every process of dealing with customers, so that you have your own unique sales skills. As long as you pay more attention and practice, everyone can have their own unique sales skills and their own "unique tricks". Therefore, sales skills are more about learning, understanding and doing things with your heart. [study hard] people engaged in real estate sales should devote themselves to personal and career development.