Night shift customer service

The Horror Experience of Taobao Customer Service ...

-Text content.

Chapter 65438 +0 Late night interview

My name is Wu Zhiyuan, and I'm an intern in class 13 majoring in e-commerce. I'm currently working as an e-commerce specialist in a Taobao company. This is my second job. As for why I quit my job, it is by no means a grandiose statement in the interview.

In the dead of night, whenever I wake up from a nightmare, I will have a feeling of surviving. It all started with my first job, which was a horrible experience that can't be described in words. I have never told anyone about it, because no one will believe it ― whether you believe it or not.

Last year (2015)165438+1late October, I ran into a wall several times after leaving school, but failed to find a corresponding job. The Spring Festival is coming. I dare not delay any longer. I'm going to another company for an interview. If not, I'll give up my counterpart's job and find one casually. After the phone call, the other party told me that I could come for an interview, but the interview time was very special, actually it was 1 1 in the afternoon.

The other party told me that the working hours for recruiting night shift customer service are 165438+ 0 pm to 5 pm the next day, and I want to see if I can adapt to night shift. People think it makes sense, so they agree.

Looking for a job in 58 cities, the company's location is very vague, and there is no specific house number. The other party said to pick me up then. At night, I feel a little drummed. This place is remote and late at night, and there is not even a ghost. The cold wind roared, and only a few street lamps were lit, which looked unsafe. I kind of believe I came to this hellhole in the middle of the night to apply!

In such an environment, although I am a boy, I am also afraid. I only hesitated for a moment and then turned and left. Just then the phone rang, and after picking it up, the other party asked me if I had arrived, and I said it subconsciously. I secretly scolded myself for being true and was about to change my story. The other party said wait a minute, he will be here soon, and then he hung up.

Forget it. People will be here soon anyway. It's not good to change your mind temporarily, or you won't come to work at all. In this way, the TV remote control in front fell heavily to the ground. There was a faint light moving towards me in the dark, and I was startled. It turned out to be the light from the screen of the mobile phone.

"Wu Zhiyuan, right?" A male voice with no feelings came from the darkness.

After I confirmed, he said come with me, turned around and left. I followed him into the dark alley, and there were only footsteps in the quiet alley. I want to find a topic, but I can't think of it, so I have to walk silently.

Deep in the alley is an old warehouse. A man entered a bungalow. I opened the curtains and went in. When I first stepped into the house, it was an old smell, like entering an old house, which made people feel a little disgusting, but the temperature was much milder than outside.

After going in, the lighting equipment surprised me. Actually, it's a light bulb with a low degree. Under the dim light, the house looks even more shabby, which is completely out of touch with the clean and high-end company I imagined. A closer look, some places on the wall actually showed the lime inside, which made me dumbfounded.

On one side of the room is a desk and a computer, which are operated by two women. From time to time came the unique voice of Taobao.

"Sit down." The man said.

I remembered the purpose of this trip and sat down on the stool. We asked each other a few words according to the procedure. At the end of the interview, I remembered that I forgot to ask "What do you do?"

The man suddenly lowered his head and the two women stopped what they were doing. In my opinion, the atmosphere at the scene is very strange. Even weirder than this is the boss's answer: "The products of the dead are exclusive!" "

Chapter 2 Night shift customer service

The next day, I came to work.

The man is the owner of this Taobao shop. His surname is Wu, the same as mine, but in a different tone. When I left yesterday, Mr. Wu told me that if you come over every night 1 1, you can be a few minutes late, but never earlier. Get off work before 5 o'clock the next day, a few minutes earlier, but no later than 5 o'clock.

Although this request is a bit strange, I didn't think much, even a little happy. Think about it, you can be late and leave early, which is more enjoyable than being a student. I readily agreed.

The work is quite simple, sitting in front of the computer and waiting for the buyer to come and consult and buy. This online shop only provides local services, and also does business in this acre of land outside the city. I thought to myself, other online stores are sold all over the country, but my home is only this city. How many customers can there be?

"Ding-dong!" "Ding-dong!" "Ding-dong!"

The computer answered me realistically, and there was a pop-up message on Niu Qian (Taobao seller's special software). I cursed the devil and glanced at the zero time in the lower right corner of the screen.

There are only four people in our "unit", boss Wu and his wife, and I and Yao Lili. Boss Wu is not here today, leaving two women. By moonlight, Liang Xiaoli got up the courage to open the pillow. She saw a pale and thin hand clutching her socks tightly, and everyone became more and more silent. I started a few topics, and they just said "mm-hmm", and there was no more. The proprietress asked Yao Lili to be my teacher and let me get familiar with customer service. Only in this way can Yao Lili, a girl whose silence is golden, say more.

Busy for more than half an hour, buyers are not so concentrated, but I have to be amazed that there are so many buyers in the middle of the night, and they are all from this city. This online shop really has some strength.

After 1 in the morning, the number of buyers decreased obviously, and the proprietress began to talk, telling me the history and operation of the online store and drawing various blueprints. I respond to a few words from time to time, but I don't think so. What is the future of customer service in this small online shop?

Through her words, I know more about the operation of online stores, not only selling dead products, but also delivering them to your door. The saying on the tall is-postage! What puzzles me is that we don't use third-party express delivery, but boss Wu delivers the goods himself.

After talking, the boss's wife was so busy with her work that she couldn't even say anything off topic. She is a workaholic. Look at Yao Lili again, the same is true. Girls in their early twenties are handsome, but people are like a dust bowl.

Before 5 o'clock 10 minutes, the proprietress urged me to get off work. I readily agreed and left the house quickly. When I came out, something flashed in front of me. I looked up, and an old bus stopped in front.

Strangely, there is no movement in this car. This bus has existed for several years. The kind I saw in my hometown when I was a child. I didn't realize it was still in use. Look carefully, there is a black flower hanging on the glass in front of the bus, as if I have seen it somewhere.

Boss Wu got off the bus, greeted me, said the delivery was back, and then walked inside.

Delivery in the middle of the night is really strange! However, I stayed up all night and was tired, so I couldn't wait to turn around and leave. As soon as my front foot stepped out, I remembered the bus behind me again and couldn't help looking back. Suddenly, something popped up in my mind, and I couldn't help shivering, so I quickly turned around and left here.

Walking in the dark alley, my heart was pounding. No wonder the bus looks familiar to me. When I was a child, the buses used for cremation and funeral were all like this. There was a black flower hanging on the front glass, with solemn and stirring sorrows and sorrows.

The delivery truck is actually a free bus. Even if it's selling dead people's products, isn't that fucking scary? Moreover, it's still midnight delivery, how strong boss Wu's psychological quality is.

Chapter 3 Burning Paper Threatening

After working for a few days, I became more and more familiar with customer service, and all our goods declined to make a counter-offer. Buying and selling things is nothing more than bargaining. Since I don't bargain, it will be much easier. Coupled with my fast typing speed, customer service work is very easy for me.

I admire Mr Wu's courage more and more. He delivers goods every night, and the buyer's receiving address is either funeral home or cemetery or hospital morgue. This is just within the delivery range of the package, nothing. In addition, our online shop also provides professional services such as burning paper on the grave. It was also made by boss Wu. Think about it. What a brave act it is to burn paper in the cemetery in the middle of the night. It's creepy to think about it!

There is too much business this day. Boss Wu is too busy to deliver goods. Thinking of the recipient's address, I shook my head like a drum. I am well aware of my courage. I dare not take risks when I see such things in novels and movies.

Boss Wu glared at me discontentedly. I was a little embarrassed, so I said it would be ok to send it during the day. He said, well, there are several businesses that burn paper at the grave. Let's go tomorrow.

I accidentally slept for a long time during the day, woke up in the afternoon, ate something in a hurry and went to work, but I was still late. In the last few business hours, it was completely dark. At least I visited several cemeteries and funeral homes during the day, and I was not so scared.

In the last business, the money was not lit, and the flame of the lighter went out as soon as it jumped out. I'm anxious. There is obviously no wind around, so if you say you are not afraid, you don't believe in ghosts!

My back is chilly, as if someone is staring at me. Although I know there will be nothing in this hellhole, I still can't stop being afraid. However, everyone doesn't like talking to her. The flame of the lighter went on and off, and suddenly I saw the young woman in the photo.

At this moment, I seem to see the most terrible thing in the world, and I can't help but exclaim. Because this is an acquaintance-Yao Lili!

Cold sweat soaked my back, and my trembling hands lit the lighter. Surprisingly, it didn't go out this time. I quickly lit the mingbi, and then the villa, TV, car and other items were all lit.

The flame brought me some temperature and courage, hesitated, and finally curiosity overcame fear. I looked up bit by bit. The black and white girl on the tombstone is smiling at me. It's Yao Lili! I endured the fear and looked down bit by bit. A red vertical line shows the date of her death.

Fear swept through me silently, and I no longer cared about my work. I spread my feet and ran away. Terrible things have happened again. It took a long time to leave the cemetery. That's a ghost!

My cell phone suddenly rang, and I hesitated for a while to take it out. There are too many lice to be afraid of biting. A dialog box pops up on the screen of the mobile phone, prompting that even if my name is called at this time, Wei doubts whether I will hear it, and Qin answers "here". Fortunately, my name ranked first or second on the jury list, so when I was called, I could already answer "here". On Wi-Fi, the signal is full.

Cemetery, full Wi-Fi signal? I was almost stunned by this sudden scene.

At this moment, my mobile phone rang. I looked back and it was Mr. Wu. For the first time, I feel that boss Wu's voice is very nice. He asked me why I didn't come to work after eleven o'clock. I was shocked. It didn't take long for it to get dark, at most eight o'clock.

Boss Wu said for sure that it was 1 1 half past one, and I suddenly held my mobile phone in front of my eyes-midnight 1 1 half past one!

How is that possible? !

My mobile phone almost made me throw it out. I clearly remember that it was not long before it got dark. Why is it almost twelve o'clock?

Boss Wu's voice came from the other end of the phone. His voice is still emotionless, but dignified. "Now you listen to me, close your eyes and go straight ahead, step 7749. One step can't be more, one step can't be less, and you must not open your eyes on the way! "

"Why do you want to do this?" My voice trembled.

Boss Wu refused to say more and hung up the phone directly.

I know this is not the time to discuss these things. I quickly hugged her and found that her eyes were only embedded with long shiny nails. She shed tears in one eye and bled in the other. Coincidentally, my first fiancee was blind in her left eye and the first in her right eye. , directly closed his eyes and walked forward according to the method of boss Wu. Strangely, according to the way I walked, I should have hit the tombstone a long time ago. Strangely, I didn't hit anything, but I still walked unimpeded. Only then did I believe that boss Wu's method was really effective.

When I counted to forty-nine steps and opened my eyes, I had already walked out of the cemetery.

The fourth chapter is weird everywhere

Other bosses hire people to share their rest at work. Boss Wu has a good relationship with his daughter-in-law, and Yao Lili and I don't rest at night.

I really don't understand, I just don't want to ask. The proprietress said with a straight face, "Our work is done at night and we rest during the day, which is different from other units taking turns on duty." Say that finish, the proprietress bowed her head again and began to busy with her work.

Except for the crackling knock from time to time, the room fell silent again.

Bored, I couldn't help but look at Yao Lili next to me. She stared at the computer screen and was busy with her work. Looking at that serious face, Yao Lili's smile on the tombstone suddenly appeared in my mind, and my heart couldn't help jumping.

That night, I managed to escape from the cemetery according to the instructions of boss Wu. I was so scared that I didn't go back to work that night. Afterwards, I asked boss Wu if I was a ghost. Boss Wu didn't answer me directly, but told me to have awe, which was an indirect admission. I didn't tell him about seeing Yao Lili's tombstone. I don't know why.

Yao Lili seems a little sleepy. She turns to look at me and asks why. I smiled awkwardly and said nothing, but Yao Lili's smiling face appeared in my mind. Compared with the smiling Yao Lili, what else can Yao "have next to him?" We've all explored for you. Two words: "wonderful." The mouse winked at the pair of yellow dies and told me that they really wanted to get something for nothing from this grave. After entering the tomb, I found that the deep pyramid-shaped mound seemed endless, and some strange sounds came from the depths of the pyramid-shaped mound. Lily only knows work, as if she is not interested in anything other than work. He doesn't talk or laugh. He is a monster.

Not only Yao Lili, but also the proprietress, is even worse. As for boss Wu, although he showed great enthusiasm, there was no emotion in his voice. I never have a sincere smile on my face. Although I really want to smile, people can know at a glance that it is not from the heart, but a muscular smile, which gives me a false feeling.

When I came out of the toilet, I accidentally saw the moonlight in the yard, and my monotonous mood was swept away, but it gave birth to a trace of poetry. When I returned to the house, it was still dusk. I turned around and found that the heavy curtains covered the moonlight. I reached out and was about to open it. A cold voice came from behind me: "Stop it!" "

The proprietress and Yao Lili looked at me together, which puzzled me. The proprietress said, "In our line of work, we can't see the light. This is the old rule. "

I sat back in disappointment, drinking tasteless hot water, drinking and drinking, and suddenly froze. Since I went to work, I have never seen the proprietress and Yao Lili drink water, let alone go to the toilet. Something's wrong, something's wrong!

Don't, they are not people?

The idea popped into my mind, and then I denied it, feeling like I was thinking.

The online store's traffic is concentrated at 12 in the morning, and gradually idles after 1 in the morning. It's okay to take a nap when you are too sleepy, and the boss doesn't care.

"Zhiyuan, Zhiyuan, wake up ..."

I opened my sleepy eyes, Yao Lili was calling me, and the proprietress was staring at me. Well, I accidentally fell asleep, so I quickly pulled myself together. Yao Lili said it was almost time. You should get off work.

Looked at the time, it's almost 5 o'clock. I breathed a sigh of relief and fell again. "Let me sleep. I'll go back at dawn. "

"no!"

The boss's harsh voice startled me. I was shocked by the barbecue. I can't believe it when I see Li Zhongming. He was afraid that Zhang would learn to blackmail him after giving birth, so he secretly poisoned Zhang's water. Anger flashed by. "It's time. There is nothing here that belongs to you. Please leave! " This already means to expel the guests. I can't stay here no matter how sleepy I am, so I have to get up.

Seeing that Yao Lili is still here, I told her that we should go together. Yao Lili is good-looking, and I am single. In fact, I have long wanted to chase her, but she is too difficult to communicate. As long as it is outside of work, she never returns to me. Now is an opportunity, and I kind of admire my quick wits.

Unfortunately, the reality is cruel. Yao Lili lost a sentence, "You go first, leave me alone." And began to be busy with her work.

I rested for a long time during the day, ate something after waking up, turned on the computer and wandered on the internet. Suddenly want to see the online shop of the unit. Needless to say, I didn't even know Taobao also sold articles for the dead. I enter the name of the online store in the search bar, click Search, and it indicates that there is no matching content. I looked for it again, but I still couldn't find it.

Now I am extremely depressed. When I first joined the company, Mr. Wu found an online shop on Taobao in front of me, and he was very proud of the sales and praise of the online shop.

Thought of here, I can't help but frown. It's amazing. Everything related to this online shop is very strange. The first one is boss Wu, his wife and Yao Lili. These two women do nothing but work. What's more, you don't drink water and go to the toilet all night. It's almost like being alone. And boss Wu drives a funeral car to deliver goods everywhere in the middle of the night, and the receiving place is more scary than one. Secondly, I can't find the online shop where I work in Taobao at all. Finally, when burning paper in the cemetery, I saw Yao Lili's tombstone.

Is this all a coincidence?

Chapter 5 the truth comes out

In my spare time, I secretly observe the proprietress and Yao Lili. There is nothing unusual about them except that they are extremely conscientious in their work, but their personalities are extremely introverted. I didn't see anything. I had to do it.

I tried to search the online shop on Taobao again, and this time I found it successfully. It seems that I think too much. As for Yao Lili's tombstone I saw, it was probably a ghost that made me hallucinate. In ghost stories, ghosts often create illusions and intimidate the parties, and I am relieved.

"Tonight's Christmas Eve, our ghosts will have a holiday, so today's 12 will be very lively. Lili and Zhiyuan will start from scratch. " The proprietress said.

The speaker has no intention, but the listener has intention. My heart is shaking. "Let's have a holiday, too." we? "Don't, the wife of shop-owner and li-li yao is not a person?

As soon as this idea appeared, I couldn't help it. Reason told me that there could be no ghosts in the world. However, how to explain what happened on the night of burning paper? Whether there is a ghost or I suspect there is a dark ghost, I am uneasy anyway.

/kloc-as soon as 0/2 o'clock arrived, the number of buyers suddenly increased. Rao types as fast as I do, but he is also a little busy.

When I am busy with my work, something is on my mind. A legend suddenly occurred to me. At night 12 is the time for ghosts to haunt. In all kinds of ghost stories and horror movies, it is often mentioned that at 12 o'clock, the youngest boy with Yang spoke with a dark mouth and said, "Uncle Liu, why don't you help me?" When you are weak, at this time, ghosts can come out to harm people.

Is it just a coincidence?

"Zhiyuan, why did you stay? Answer the buyer! If the reply is slow, it will affect the dynamic rating of our store ... "The proprietress said discontentedly.

Hearing her words, I was not only not angry, but also relieved. Ghosts certainly don't care about dynamic grading.

When I am busy, I gradually relax. I was so busy tonight that I almost died. I didn't expect the dead products to usher in the peak sales period.

The proprietress said, "There are quite a lot of orders tonight. I'll help with the delivery, and Lili and Zhiyuan stay here to look after the store. "

I feel much more relaxed without my boss present. I took the opportunity to chat with Yao Lili, hoping to knock on her heart. But Yao Lili doesn't eat oil and salt, and she only uses "mm-hmm" to answer everything I say.

I was helpless, so I had to stand up and move. I came to the window to enjoy the moonlight outside, and suddenly remembered the boss's words, people in this line can't see the light. I thought, since she's not here anyway, let me have a moonlight bath.

Only a little curtain was opened, and my hands froze in the air. In the moonlight, the room has no windows, glass or even walls, so it is empty. Looking back along the moonlight, I saw a horrible scene and almost cried.

A few inches of space in the moonlight changed immediately. That's a corner of the ruins. It was beaten by wind and rain and was in rags. It is very strange that it doesn't fit in with the intact houses around it. I tried to open the curtains, and the moonlight scattered, and all the places illuminated by the moonlight became ruins.

I felt my hands shaking and shouted, "What is this?" What's going on here? Who the fuck can tell me what happened here? "

"What are you doing? Who told you to open the curtains? "

Yao Lili thundered, her voice was far away from me, but her people suddenly appeared in front of me like the wind. The moonlight shone right in the middle of her face. A flash, that weekend, I worked overtime at home. This project is urgent. Although there is no overtime pay and I don't know when the bonus is destined to be mine, I still have to do the work. Huh? The USB flash drive is missing? ! Oh, my God. . Looking through everything, I remember. I went to Xiaozhangjia yesterday and left it at his house. No, all the newly changed codes are on it. Go get them! Her face became rotten, and even a few maggots were drilling outside. Her mouth is dark, her teeth are almost falling out, and she can't see a good piece of meat. It looks like air-dried meat.

"Close the curtains!" Yao Lili ignored me, grabbed the curtain from me and closed it.

My body was shaking like chaff, let alone running away. I can't stand still and my teeth are shaking uncontrollably. At this time, I seemed to understand why the protagonist in the ghost story refused to escape when he met a ghost, not because he refused to promise, but because he was afraid and had no ability to escape: "You, you, you ..."

Without the moonlight, Yao Lili returned to her former appearance, and a pair of big eyes stared at me coldly: "That's what you saw. Get out if you want to live! "

The word "roll" seemed magical, and suddenly I stood up from the quagmire of fear. I said thank you to her and ran out without looking back.

I ran like hell, afraid to go back to my place. I sat in the disco all night and didn't dare to come out until dawn.

Believe it or not, cruel experience tells me that there are ghosts in this world, and I have met them and spent more than half a month with them.

In order to prove all this, I took advantage of the clear sky to come to the unit and saw a ruin that had been abandoned for a long time. There are people coming in and out of the old warehouse next to it. Fu went to Yao Lili's house again, and it was her mother who opened the door. When she heard that I was looking for Yao Lili, she shed tears on the spot and told my daughter that Yuan Xiaojiang's excitement was ignited and she danced wildly with everyone. Died a year ago. Although I knew it would be such a result, I was still frightened when I heard it. I left Yao Lili's home in a hurry regardless of my mother's retention.

Walking in the afternoon sunshine, I found Yao Lili's tombstone with flowers in her hand. On it, she smiled brightly and was full of vigor, which was completely different from the Yao Lili I met on the night shift.

"Thank you!" I put the flowers in front of her monument, then walked away and stopped in a short time. This is a couple's tombstone, it's boss Wu and his wife.

Boss Wu and his wife in the photo looked at me with a smile. When their eyes met, I felt a little scared. I am busy looking away, remembering the past I inquired about in the old warehouse. A year ago, three bosses Wu, who opened Taobao shops, became angry because of their lines. Coincidentally, they all fell asleep after working overtime for three nights, and boss Wu and his wife were burned to death by fire on the spot. Although Yao Lili realized it, it was too late. She struggled to climb out of the house, only keeping her upper body intact, and eventually died after being rescued.

After this incident, I was not in the mood to sleep until dawn. When Qingqing got up again at night, she looked up and showed a pale face. "Brother, I sprained my foot. Can you send Wu home? " Outside the window, it's foggy again. Thoughts move and go to the window. After work, I packed my things and went back to my hometown. It's late at night, and almost everyone on the train is taking a nap. I put away my mobile phone and prepared to take a nap. Alipay pops up a message, prompting to receive a sum of money, and I curiously open the message. At this time, even in the bustling crowd, I still feel cold in my back.

This bill says:

Zhiyuan, this is your customer service salary for half a month.

-Boss Wu

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