Preparation for Property Management: What are the procedures for pre-planning work?

According to the collected engineering cases and work experience, it is a necessary working procedure for the company to make overall planning work in time and perfect the preparatory work for early intervention to details. Whether the pre-planning work of property management preparation is in place determines whether the work can be carried out smoothly after moving in.

1 purpose

through the planning work before taking over the property, it creates conditions for the company to take over the property smoothly and provide quality services for the owners after taking over.

2 scope

is applicable to all kinds of properties to be taken over by the company.

3 Responsibilities

3.1 The general manager shall designate a person to be responsible for the organization of the property management planning stage, so as to ensure the timely provision of various resources in the property management planning stage.

3.2 the quality management team is responsible for providing beneficial and constructive opinions to the developer from the perspective of property management operation in the early intervention stage, and making records.

3.3 the quality management team is responsible for formulating the property management plan according to the characteristics of the property to be taken over.

3.4 the general manager's office is responsible for coordinating the staffing of the early intervention personnel and the determination and allocation of the staffing of the newly established management office.

4 methods and process control

4.1 property management planning/preparation includes three basic links: early intervention of property management, formulation of property management scheme and establishment of new project property management office.

4.2 Pre-intervention

4.2.1 The role of pre-intervention

A. Improve the use function of the property-put forward constructive suggestions to the real estate company on apartment design, power supply and water supply, sewage treatment, communication network, roads, greening, pipeline direction, service facilities and plane layout in the planning and design stage of new development projects.

B. Improve and perfect the specific design of the property-the company will put forward opinions to the design unit in time from the perspective of future management according to the collected engineering cases and work experience to avoid design defects.

C. facilitating the management of the property in the future-being familiar with the site situation because of early involvement in the planning, design, pipeline laying and equipment installation of the property will bring convenience to the management and maintenance of the property in the future.

4.2.2 ways of early intervention-according to the project development cycle, it can be divided into three stages: early intervention, middle intervention and late intervention.

a. early intervention: the intervention activities from entering the project site to the main construction. Work contents include:

a. Demolition and relocation of temporary buildings on site.

B. on-site environmental sanitation, safety and security, maintenance of office and living equipment, catering and other management work.

C. provide logistics support for project marketing activities.

D. Management of acceptance, storage, distribution, allocation, tracking, etc. of escrow materials such as project model house, sales hall and project department.

e. review the design drawings, and put forward suggestions on improving the structural layout and functions of the building.

B. Mid-term intervention: the intervention activities between the start of construction and the six months before occupation. The work contents include:

a. Professional and technical personnel participate in understanding the configuration or capacity of various electromechanical facilities and equipment, installation and commissioning of facilities and equipment, distribution trend of various pipelines, concealed works, building structures, etc. of the entrusted project, and point out the engineering projects with defects and omissions in the design.

B. strengthen the monitoring of common engineering quality defects and special processes such as concealed works, and solve problems in time when found.

C. from the perspective of the use function of the owner, it is suggested to the developer to improve the relevant facilities and correct the defects, including various switches, air conditioning positions (holes), sockets, drainage, reserved power supply, smoke exhaust ducts, door opening directions, etc.

d. According to the Standards and Requirements for Acceptance of Property Handover, starting from the function of property management, the problems that need to be improved, such as equipment rooms, supporting facilities, reserved interfaces for management water and electricity, etc., which do not meet the standards, are suggested to the developer for improvement and correction in time.

C. Post-intervention: the intervention activities before the establishment of the management office six months before the occupation. The work includes:

a. Determination and decoration standards of various management rooms and commercial rooms.

B. Improve the closed-circuit monitoring system, parking facilities, background music, floodlighting, mailboxes, recreational and cultural facilities, landscaping and other public facilities.

C. collect engineering and supporting facilities and equipment data in batches and stages, such as collecting and sorting out as-built drawings, acceptance data, equipment operating instructions, warranty cards and equipment schematic diagrams.

D. fully understand the situation of the house and supporting facilities, and make all preparations for the property takeover and acceptance.

e. understand the real estate sales commitments, such as water, electricity, gas and other supporting facilities and ancillary service facilities, verify the cash status, and design alternatives in time when problems are found.

4.2.3 professional and technical personnel will record the pre-intervention work on the Weekly Record of Pre-intervention in XX (1-8) and keep it as important data.

4.3 Formulation of property management scheme

4.3.1 The quality management department is responsible for setting up an investigation team according to the size of the property, formulating an investigation scheme and investigating the property. The survey contents include:

a. Local cultural environment of the property, surrounding public security situation, surrounding supplier environment, surrounding property management level and charging standard, local policy environment, etc.

B. Property equipment, supporting facilities, office space, etc.

C. conduct customer demand surveys in the early stage of real estate sales, such as service project demand, service level and consumption level.

4.3.2 the quality management department is responsible for the preparation of the property management plan six months before the occupation, including:

a. analyze the property itself and its surrounding environment, and find the breakthrough point to improve the property management service from the characteristics and shortcomings of the property.

B. introduction of the overall situation of the new project, including: location, floor space, building area, green area, delivery time, apartment type, total number of households, number of parking spaces, public facilities, electromechanical facilities and equipment, etc.

C. analyze the needs of owners and provide innovative services according to the characteristics of owners' groups and personalities.

D. introduce in detail the overall conception and management planning ideas of the new community management, including management mode, management commitment, management focus, management measures and management objectives.

e. the management structure diagram of the project to be taken over, the functions of each management department, the staffing of each post and their post responsibilities.

F. infrastructure required for determining and providing services, including:

a. cleaning and greening equipment and tools, such as floor washers, vacuum cleaners, mowers, sprayers, etc.

B. Safety equipment, such as walkie-talkies, flashlights, electric batons, etc.

C. inspection and maintenance equipment and tools necessary for equipment maintenance, such as multimeter, megger, welding machine, vise, etc.

D. clubhouse services need equipment, such as drinking fountains, ice makers, air conditioners, televisions, stereos, etc.

e. supporting office space and office facilities, such as computers, printers, fax machines, photocopiers, etc.

F. Staff logistics facilities, equipment and service configuration, such as staff dormitory, canteen, water heater, disinfection cabinet, etc.

4.3.3 the quality management department is responsible for forming the property management plan report.

4.4 set up the property management office

4.4.1 office to determine the staffing of the new management office according to the property management plan.

4.4.2 the office is responsible for preparing the recruitment plan and training plan for the newly-built management office.

4.4.3 the general manager's office meeting will determine the candidate for the new management office three months before the occupation, and the personnel administration department will issue the appointment for the establishment of the management office.

5 Supporting documents

Standards and Requirements for Acceptance of Property Handover

6 Quality Records and Forms

Weekly Statement of Pre-X Intervention N1

Weekly Statement of Pre-X Intervention N2

(The above answer was issued on May 27, 213, and the current relevant house purchase policy should be based on the actual situation) < p