Telephone skills of insurance personnel

Hello! There are many insurance telemarketing skills, and insurance personnel should learn more. Here are some great tips:

1. When the salesman recommended insurance to the customer, the customer refused because he had no money.

Salespeople usually say: you are really joking. If you really have no money now, I don't think you want to have no money in the future. So from now on, save yourself a little pocket money every day. Think about it. At that time, stock subscription certificates were issued, and most people said that they had no money. Now, everyone who bought it at that time made a fortune. If everyone had had foresight at that time, they would have borrowed money to buy it. People who didn't buy it at that time regret it now!

2. If the customer refuses to take out insurance on the grounds of worrying about inflation, once the currency depreciates, it will be affected whether it is in the bank or carried with him. And the insurance is not paid in one lump sum. The premium paid today is to protect today's insurance value, and the premium paid tomorrow is to protect tomorrow's insurance value. You will never suffer from currency devaluation. Don't worry. Currency devaluation is a secondary issue, and the most worrying thing is "capacity devaluation". If a person is in poor health and his income decreases, it means that his ability depreciates. This policy is to make up for the losses suffered in the case of depreciation of production capacity. In general, insurers can learn the following skills if they want to do a good job in insurance sales:

1, you should find the right person from the decision-maker: when the salesperson is frustrated by the front desk or irrelevant personnel in telephone sales, you should improvise according to the reaction of the other party. First of all, you should overcome your inner obstacles, then pay attention to your tone, then avoid directly answering the other party's cross-examination, and finally make a surprise move and make a detour; Let the person who answers the phone be caught off guard, don't sound like a salesman, try some strange tricks to make the other person lose his guard.

2, find the right time: this is not fixed, nor is it the most suitable, the key is to look at your mood, when do you think it is appropriate.

3. Pay attention to the details when calling: First of all, you should have enough self-confidence and believe that you have the ability to do this well; When making a phone call or answering a phone call, you should first adjust your mentality and not be too nervous; Pronunciation, intonation, tone, enthusiasm, emotional state, appeal, etc.; Control the telephone time, simplify your conversation, and ensure the conversation effect and good benefits.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.