What department does the tour guide belong to?

Question 1: What department does the tour guide belong to? The tour guide is under the management of the Tourism Bureau.

Question 2: Which department does the tour guide belong to? But now travel agencies rarely recruit full-time tour guides, mostly * * *.

Question 3: What is the main job of a tour guide? The tour guide's work is mainly:

(a) according to the contract or agreement signed by the travel agency and tourists, arrange and organize tourists to visit and tour according to the reception plan;

(two) responsible for guiding tourists, explaining and introducing China (local) culture and tourism resources;

(three) to cooperate with and urge the relevant units to arrange transportation and accommodation. To protect the personal and property safety of tourists;

(4) Answering tourists' inquiries patiently and helping to deal with the problems encountered during the journey;

(five) reflect the opinions and demands of tourists, and assist in arranging tourists to meet and talk.

professional ethics

The professional ethics of tour guides is the embodiment of professional ethics. Generally speaking, the professional ethics of tour guides refers to the sum of relatively stable moral concepts, codes of conduct and moral qualities in the process of education. In short, it refers to the code of conduct that all tour guides should follow in their professional activities.

The professional ethics of tour guides mainly consists of eight elements: professional ethics, professional responsibility, professional attitude, professional discipline, professional skills, professional conscience and professional honor, which can be summarized as follows: abiding by the law, loving their posts and being dedicated; Quality service, guests first; Sincere and fair, reputation first; Neither humble nor supercilious; Unity and cooperation, the overall situation; Learn to make progress and improve your business.

quality requirements

The standard of good tour guide quality is to become a socialist tour guide with ideals, morality, culture and discipline. Its quality requirements can basically be summarized into six aspects: ideological quality, moral quality, knowledge quality, skill quality, psychological quality and physical quality.

Ideological quality

Patriotism and service consciousness

Moral quality

Healthy political quality and good moral quality.

Knowledge quality

Language, history and culture, policies and regulations, psychology and aesthetics, tourism business, transportation, customs, monetary insurance, posts and telecommunications, social and international knowledge, and tourism knowledge such as health and life.

Skill quality

Independent working ability, organization and coordination ability, public relations ability, tour guide explanation ability, special problem handling and emergency response ability.

psychological diathesis

Keen observation and perception, calm thinking and accurate judgment, strong self-control.

Question 4: Which department issued the tour guide qualification certificate? "People's Republic of China (PRC) Tour Guide Qualification Certificate" is issued by the tourism bureaus of all provinces, municipalities and autonomous regions, and this certificate is common throughout the country.

Question 5: What departments does the travel agency have? Domestic travel agency

Set the general manager and deputy general manager.

Under the organization:

The office is mainly responsible for managing the sending and receiving of documents, drafting documents and leading the delivery;

The reception department is mainly responsible for the registration, registration and planning of receiving tourists. The main functions of the department generally include: 1, the planning, coordination and deployment of travel agency's tourism work, and its work functions are internal reception, tour group arrangement, external planning, coordination and scheduling. 2. Formulate, modify and improve the itinerary and specific arrangements of the company's regular routes, and timely formulate tourist routes and quotations that meet the requirements of the guests. 3. Arrange the company's escort to take the group out, explain and arrange the work plan, and inform the escort team of all aspects and matters in detail, as well as possible problems in the process of taking the group out to prevent mistakes. 4. Strengthen contact with outreach personnel, timely understand, master and analyze the feedback information, and then digest, absorb and implement it. 5, in accordance with the provisions, organize the filing of company group team data. 6. Be responsible for the company's tourism e-commerce, network construction and management. Two. Office: overall planning, management and administration. Finance department: accounting, cashier, audit and budget accounting. E-commerce department: network construction, website editing, network publicity and planning, online transactions V. Customer service department: customer information management, complaint consultation and acceptance, pre-sales and after-sales support VI. Departure department: exit procedures, hotel selection, long-term customer negotiation VII. Domestic department: planning department: tourism route planning, product promotion planning IX. Tour guide department: recruitment, training and management of tour guides X. Ticket department: all kinds of transportation tickets and XI tickets. Ground connection: ground connection 12. Sales department: distributing thirteen units. Ticketing department: booking air tickets, negotiating prices and collecting travel expenses;

The tour guide department is mainly responsible for managing tour guide training, managing tour guides and supplying equipment;

The sales department is mainly responsible for line planning, design, sales, return visits and sales of tourism products;

The ticketing department is mainly responsible for communicating with railways, aviation and highways and providing fast ticketing services;

International travel service

The institutional settings are basically the same. What needs to be added is:

The baggage department is mainly responsible for the baggage transportation of inbound tourists;

In addition, according to the agency's outbound business, set up exit management departments, such as:

The Southeast Asia Exit Department is mainly responsible for the tour guide service for Southeast Asian tourists leaving the country.

Question 6: Which department issued the tour guide qualification certificate? The National Tourism Administration entrusts the provincial tourism authorities to issue the "Tour Guide Qualification Certificate" to qualified candidates.

Question 7: Which department issued the national tour guide card? The National Tourism Administration commissioned the tourism bureaus of all provinces, autonomous regions and municipalities directly under the Central Government to issue them. There is only one version, which is common all over the country.

Question 8: Which department is responsible for managing illegal tour guides? Illegal tour guides are related to tourism issues and are under the jurisdiction of the Tourism Bureau.

Question 9: What does a tour guide assistant do? They just run errands, book cars, arrange meals and help the tour guide clean up. In short, they must do all the meat cutting work.