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Do lawyers have any skills and methods to talk about cases? What should I pay attention to?
First, establish and strengthen the trust with customers. In the process of talking about a case, the lawyer should first gain the trust of the client, and then strengthen the trust. To this end, we must quickly find these three points:
First, the key point of the dispute-an important issue that determines the direction of the dispute;
The second is the pain point of customers-what customers are afraid of;
The third is the response point of the solution-the lawyer's plan and measures.
As long as you grasp these three points, your customers will trust you and trust you 100%.
Second, enhance customers and their self-confidence. Many customers procrastinate easily. The root cause of procrastination is lack of self-confidence and fear of going the wrong way. At this time, lawyers should fully demonstrate their self-confidence. Use your confidence to influence customers and sign the bill quickly.
Third, biting customer anxiety For accurate customers, anxiety is common. It is necessary to analyze the various trends and unfavorable factors of the case clearly, so that customers feel that only you, an expert, can solve it.
Four. Recognition and approval In the process of conversation, lawyers should be good at capturing the reasonable views of clients and give them enough recognition and response immediately. This not only enhances the customer's goodwill towards the lawyer, but also makes the customer willing to pour out more things.
5. Talk less and listen more, which many young lawyers can't understand, but it is indeed a common strategy used by many accomplished senior lawyers. When talking with clients, lawyers actually play the role of psychological counselors. They should learn to guide the conversation and appease the anxiety of clients.
The above five items are the basic strategies for lawyers to talk about cases. As long as you understand them and then design several sets of words in various scenarios, there is no problem with a high probability of clinching a deal. It doesn't matter if a lawyer friend has some questions about the process of talking about the case! This book "Analysis of Common Problems in Lawyers' Case Talk and Countermeasures" will solve many problems in your case talk, sx: "Talking about Cases"! Help you close the customer!
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