What is an e-commerce clerk?

E-commerce clerks generally refer to communicating with customers through telephone or network, understanding customers, developing new customers, guiding customers' behavior, and then recommending the company's related products and services, and catching customers through online communication to achieve business purposes.

The main responsibilities of e-commerce clerks are:

1, responsible for managing commodity order management and daily platform operation of e-commerce platform.

2. Responsible for managing the transaction complaints of the e-commerce platform, and responsible for the service quality and user satisfaction of the platform.

3. Timely and accurately implement all work of platform marketing.

4. Undertake certain sales targets.

And the job content of e-commerce specialist will have different job responsibilities according to different companies.

1. If you are an e-commerce company doing Taobao, you may be doing Taobao customer service.

2. If it is a trade-oriented e-commerce, it may be Alibaba.

Extended data:

The working characteristics and working environment of e-commerce clerks are generally superior:

1, generally equipped with an independent office environment: advanced information management system and sales management platform, the overall working environment is very comfortable.

2. The company will generally provide targeted customer resources for business clerks, and only need to rely on their own comprehensive quality to seize customers. Wages are generally guaranteed, as well as business commissions.

3. Business clerks will receive professional training before joining the job, but the threshold is relatively high. And strict in image. There is no exact range of wages, because individual abilities are different and vary greatly.