Summary of Internet cafe management work

4 summaries on Internet cafe management work

Part 1: Summary of weekly work in Internet cafes

The overall feeling of a week’s work is very Fulfilling, every day is so busy. Although I always do the same work over and over again, I still understand the importance of patience, carefulness, and restraint of emotions from such repeated work. This is what young people like me who have just graduated lack most. It is also the most precious thing in work. Under the guidance of the Internet cafe manager and with the joint efforts of everyone, in the spirit of being responsible for the industry and based on customer first, we have done a lot in terms of service, industry training, business consulting, information exchange, and industry self-discipline. work, and our performance has achieved certain results last week. The work of last week is summarized as follows:

Our staff must be serious, responsible and positive in the work they do.

Our employees should be united and avoid internal conflicts.

Last week, hygiene was not done well in the water bar. Our fried food machine was not cleaned and replaced for half a month. It should be cleaned every two days.

Part 2: Summary of the work of an Internet cafe manager

Requirements for store managers:

1. Lead by example

"Lead by example" is the most fundamental foundation of being a store manager! As a store manager, the top represents the image of the company, and the bottom is the core of all employees in the store. Whether internally or externally, a store manager who leads by example plays a huge role in the stable operation of the store.

A store manager who leads by example can establish a good work style in the store and gain employees' trust in the company, fundamentally improving the overall subjective initiative of employees! Store managers need to accurately indicate and convey the company's corporate culture and development direction to employees through their own work, so as to better implement, execute and complete the tasks assigned to the store by the company from top to bottom. An ordinary network administrator, cashier, waiter, chef and other staff will feel the overall impression of the store from us from the time they enter the store for an interview to the time they officially enter the job. This impression determines their future work attitude. Therefore, a store manager who leads by example is crucial internally to the stability of all employees in the store and the healthy development of the entire store operation!

A store manager who leads by example will let customers who come to shop feel the spirit of the store. The sense of trust that a stable and reliable store manager brings to customers is the key to improving our attendance rate! And a store manager who leads by example also plays a huge role in handling external relations. Most of the time in daily work, you need to face the leaders of various functional departments. The company image and store appearance displayed at this time are also absolutely indispensable for the stable development of the store and the establishment of a good image of the surrounding area!

2. Caring for employees

Many store managers have complained that their employees do not obey organizational assignments, work arrangements, and are even lazy. If such a problem occurs in our store At this time, we need to ask ourselves, why are employees less motivated to work? Is it because we are not doing enough?

In our store management, it is not correct to manage employees well. What a qualified store manager should do is how to solve the actual problems of the store, how to increase attendance and turnover (how to carry out various promotions). I personally think that management is "managing people". If we think about how to manage employees every day, it will be a waste of work time and energy. After we solve the real practical problems in the store and formulate reasonable rules and regulations, we must also give employees sufficient space to rest and relax.

In daily work and life in the store, as a store manager, while paying attention to store performance, you also need to pay attention to the lives of employees, from weather changes to meal arrangements. It is not just superficial inquiries, but to be like a real parent. , especially when dealing with the subtleties of employees’ lives, just a little change will make employees realize our good intentions; in terms of overall employee income, we can make use of the special environment around the store to ensure store business without violating company policies. At the same time, we can add some extra income and benefits for everyone (such as using the activity funds from buying scraps in Internet cafes to organize employee dinners, rewarding outstanding employees, etc.)! After we meet the group needs of employees, the problem of employee motivation will be solved.

3. Job orientation

As a team manager, it is not enough to just master management skills. You also need to master certain professional knowledge and skills. Therefore, we need to learn professional knowledge after work.

At present, whether it is the internal network structure of Internet cafes, server setup, backup and operation of various data commands and other technical issues; or daily expense bills, daily shift settlement, in-store fund management and control, etc. There are also internal management issues such as each employee's attendance, work efficiency, store hygiene, and employee turnover. The Internet cafe industry is far different from 10 years ago. In addition, there are many other very complicated related tasks that cannot be completed by the store manager alone. What we need is to understand the details of each job position, master the human and material resources around us, and allocate human resources reasonably. use! Arrange each employee in a suitable job, and then conduct positive performance appraisals and evaluations of their work, constantly promote employees to master the work aspects and improve their professional skills, and give full play to their job functions, so that we can give full play to their best Work efficiency!

4. Employee training

A solid and powerful work team is the stable guarantee of store turnover. How to build a team must first start with internal personnel. Due to the current national conditions, the quality of employees in the Internet cafe industry is generally low, but employee selection is still very important. Excellent employees are the basis for building an excellent team!

There are many skills in employee recruitment and interviewing. As a qualified store manager, we must master these skills. Nowadays, online recruitment is the main recruitment method we use. First, choose a recruitment website with a high reputation in the industry. In the recruitment project, we clearly state the jobs and requirements we provide, and indicate the salary standards and employment space, and try to match the stores

The above photo shows the working environment. In the contact information, be sure to leave the store phone number and contact person XXX store manager. Do not write your own mobile phone number and QQ number. We are not a small owner business model of private bosses. We must give it to applicants. The spiritual outlook of a formal enterprise!

During the interview, we first understand the applicant’s academic qualifications, work experience and work skills through conversation. During the conversation, we can observe the other person’s mental outlook and basic courtesy, and then from the collection of these situations, we can Once you have a basic understanding of the candidates, you can decide whether to proceed with the next trial. During the employee's probation period, we can decide whether to hire a new employee based on our subjective positive observations and understanding from the perspectives of supervisors and older employees.

During daily store work, it is very important to cultivate the basic quality of employees.

1. Responsibilities of the store manager

1. Familiarity and understanding of store decoration hardware configuration

Inventory of store facilities including computer host, monitor, keyboard, mouse and other hardware ( (Need the assistance of the foreman network administrator)) Understand the layout of the Internet cafe and understand the approximate area of ??each room, the number of machines, the location of the bathroom, and the placement of cleaning supplies, etc. Usage status of air conditioners and chillers (including telephone numbers of maintenance personnel).

2. Understand employees

Including place of origin, approximate home address, work ability, personality, living conditions, definition of current position and understanding of personal preferences, and develop employees into friends. And understand the various needs and suggestions of employees, and provide reasonable responses that are acceptable to the Internet cafe owner.

3. Understand the implementation of existing rules and regulations

The system is just a scale, and the scale can only measure fixed things. Employees’ opinions and suggestions on the existing rules and regulations are Try to listen to employees' opinions without affecting the company's development and customers.

4. Improve rules and regulations and listen to employees’ opinions and suggestions

Modify original rules and regulations in accordance with current laws, regulations and government policies. Ask employees to participate together to stimulate everyone's enthusiasm. Try to be as humane as possible without conflicting with the company's relevant policies.

5. Clarify the responsibilities of the team leader and assign work in place

Adjust the mentality of the team leader, stimulate subjective initiative, make responsibilities clear, and implement the work in place to ensure that orders and prohibitions are followed.

6. Let employees know that I respect me and are not afraid of me

Don’t brag or talk big words when you do what you say, let employees truly understand the cooperative relationship between the store manager and them, rather than taking advantage of it. and suppression.

7. Understand consumer groups and communicate with customers

Understand more about what customers need and the direction of consumer groups, and try our best to take care of the needs of each guest so that guests can treat Internet cafe staff as friends .

In addition, through my understanding of Shenwen Internet Cafe in the past few days, since the Internet price for members and non-members is now the same, old members who have been surfing the Internet in this Internet cafe for a long time will inevitably make some complaints, saying that in your Internet cafe No matter how many points I spent, there was no discount at all. I personally think it is necessary to do some preferential activities for the old members of this Internet cafe to let them know that we have not forgotten that they are our loyal customers. At the same time, we also let casual users know the benefits of becoming a member and attract more people to apply for membership. Achieve retaining old customers while developing more loyal customers

Part 3: Summary of Internet cafes

Summary of the operating status of Internet cafes

╳╳The leadership of Internet cafes at all levels Under the correct leadership of the Internet cafe, we will fully implement the Internet cafe's business philosophy of "observance of disciplines, standards, and integrity", adhere to the implementation of "equal emphasis on norms and benefits, coordinate structure and capabilities, adapt to the existing resources and capabilities of the Internet cafe, actively improve management deficiencies, and strive to improve The work ideas of improving the operating environment, improving service quality, and creating basic conditions for the sound and rapid development of Internet cafes have laid the foundation for the sustainable and stable development of Internet cafes. The work of the past three years is summarized as follows:

The past three years of operation. Brief review of work

In the past three years, with the efforts of all Internet cafe staff, we have strived for excellence in work, maintained stable and united thinking, and achieved fruitful operating results. At the same time, we have actively cooperated with relevant departments to complete various inspections and audits. The ability to solve emergencies in operations has been further improved; various management systems have been continuously improved, achieving the orderly development of various tasks in the operation center, ensuring the gradual improvement of the operating capabilities of our Internet cafe.

1. Overall situation

In the initial stage of Internet cafe operation, the customer flow and operating conditions were very good, and the competition in the same industry was not so fierce. The Internet cafe's environment and equipment also improved by leaps and bounds. In 2011, due to social progress and industry competition, the operating situation deteriorated. First, from the perspective of industry division, Internet cafes are a special industry. The target is very special. As of last year, the income of Internet cafes can only maintain the minimum production and operation.

2. Experience and practice

1. Unite and cooperate to ensure the success of all operations. Successfully completed

In 2011, with the strong support of leaders at all levels, the assistance and cooperation of all relevant departments, and the painstaking efforts of all staff, our Internet cafe operation actively improved the environment of the Internet cafe and the operation of the Internet cafe. Equipment, and actively maintain and repair various equipment.

2. Operate flexibly and improve service quality.

The current market operating prices are generally low, and Internet cafes are more flexible in the operation process. The company has changed its business model and achieved certain results, such as selling various beverages and snacks in Internet cafes, and selling virtual products on the Internet to ensure a certain amount of income.

3. Strengthen the construction of Internet cafes and further improve work efficiency

The improvement of infrastructure is conducive to improving the operating environment of Internet cafes, effectively ensuring customers' in-store consumption, and competing in the industry In the face of increasing demand, the improvement of operating equipment has effectively ensured the Internet environment for guests. At the same time, personnel from various departments have ensured the security, sanitation, fire prevention and theft prevention inside the Internet cafe, ensuring the orderly and healthy operation of the Internet cafe.

3. Problems and shortcomings

1. Personnel, systems and equipment cannot meet the requirements

In the current operation process, due to the high turnover of personnel in the Internet cafe industry , there are almost no long-term stable jobs for the working people, so the professional level and self-requirements of the working people in Internet cafes have not been met. The training of Internet cafe personnel should be strengthened and the treatment and benefits of Internet cafe employees should be improved. Due to the competition in the Internet cafe industry, Internet cafes need to continuously improve and upgrade their equipment to meet the needs of customers. At the same time, when the operation of Internet cafes is only basically maintained, it is very difficult to finance the construction of Internet cafes.

2. Work Outlook

Due to the progress of society, the demand for Internet cafes for ordinary people is constantly decreasing, and competition in the same industry continues to increase, and business work will become more difficult. , which requires operations to continuously strengthen their own construction to adapt to the unpredictable external environment. The leading idea of ????the management work in 20XX will focus on strengthening the standardized operation of Internet cafes and improving the internal environment, improving service quality, strengthening personnel training, and further improving the construction of Internet cafes.

20XX has passed. With the hard work of all operating staff, we have achieved certain results and have also seen our own shortcomings. Looking forward to 20XX, in the face of a prosperous market and good development opportunities , what we feel is a greater challenge. We will gather the strength of all operating personnel with a rational and positive attitude, be proactive, work hard, and meet a bright and brilliant tomorrow with down-to-earth work.

Part 4: Internet cafe performance appraisal plan and practice summary

1. Assessment purpose:

In order to improve the operating environment of Internet cafes, enhance the service awareness of Internet cafe employees, and standardize employees In order to improve the overall efficiency of Internet cafes, this assessment plan is specially formulated. 2. Assessment objects:

All formal employees of the Internet cafe: store manager, foreman, cashier, and network administrator. (There is no salary assessment for employees during the probation period) 3. Assessment methods: weekly assessment, monthly assessment, quarterly assessment

(1) Weekly assessment

The work of the previous week will be assessed and scored every week. And indicate the reason for scoring. The network management and cashier are evaluated and scored by the foreman or store manager, the foreman is evaluated and scored by the store manager, and the store manager is evaluated and scored by the department manager. Report to the assessment specialist of the Administrative Department before Tuesday.

☆Assessment results: The store manager awards the employee who ranks first in the assessment the title of "Outstanding Employee of the Week" based on the in-store assessment results.

(2) Monthly Assessment

1. Monthly assessment scores for foreman, network administrator, and cashier = average weekly assessment score × 80% + Operation Department Manager’s score × 10% + Administrative Department inspection Assessment ×10%.

☆Appraisal results: The store manager will award the employee (not including the foreman) who ranks first in the monthly assessment the title of "Outstanding Employee of the Month" based on the in-store assessment results.

2. The store manager’s monthly assessment score consists of two parts: the superior’s score (weekly average score) and the inspection score: the superior’s score is scored by the operation department manager on each store manager’s work this month, and the relevant data is provided by the finance department supply. The administrative department needs to organize personnel to inspect each store at least once every month and give inspection points. For multiple inspections, the average score will be calculated.

Store manager’s monthly assessment score = superior’s score (weekly average score) × 60% + inspection score × 40%;

3. Star rating standards: Star rating is conducted monthly : Below 75 points - 1 star; 75 (inclusive) to 85 points - 2 stars; 85 (inclusive) to 90 points - 3 stars; 90 (inclusive) to 95 points - 4 stars; 95 points (inclusive) and above - 5 stars.

◇The fairness and rationality of random inspections and assessments.

◇If the store manager and foreman fail to reach 65 points in one monthly assessment during the probationary assessment period, they must be postponed or dismissed. ◇Employees during the probation period will not participate in the evaluation.

(3) Quarterly Assessment

1. Cashiers participate in the Rainbow Award evaluation. For details, please see: Baidu Search "Dingshang Rainbow Award Evaluation Implementation Plan".

2. Network managers voluntarily sign up to take computer-related skills and knowledge examinations in Internet cafes every quarter and are graded into junior, intermediate and high levels. For details, please refer to Baidu Search "Dingshang Network Management Internet Cafe Computer Application Technology Training Implementation Plan".

2. Assessment Implementation

Internet Cafe Manager Performance Appraisal Form for Week __ of Month

Internet Cafe Name: Appraisee: Assessment Date: Year and Month Daily Appraiser:

Performance Appraisal Form for Foreman for Week __ of Month

Internet Cafe Name: Appraisee: Appraisal Date: Year, Month, Day Appraiser:

< p> __Network Cashier Performance Appraisal Form for Week __ of Month

Internet Cafe Name: Appraisee: Appraisal Date: Year, Month, Day Appraiser: ;