What's the difference between a 4S shop and a 5S shop?

The difference between a 4S shop and a 5S shop is as follows:

4S is a sales shop integrating automobile sales, maintenance, accessories and information services. 4S shop is an automobile franchise model with "four in one" as the core, including vehicle Sale, Sparepart, after-sales Service and information Survey. ?

4S stores were imported from Europe to China only after 1998. Because it has established a close production and sales relationship with various manufacturers, it has the advantages of beautiful shopping environment and strong brand awareness, and was once imitated by many domestic manufacturers. ?

4S shop is an automobile franchise mode with "four in one" as the core, including vehicle Sale, Sparepart, after-sales Service and information Survey. The 4S shop model has developed rapidly in China in recent years. The 4S shop in the automobile industry is a business model launched by automobile manufacturers to meet customers' service needs. The core meaning of 4S shop is "automobile lifelong service solution".

5S includes: vehicle sales, spareparts sales and promotion, System of information feed-back, service, and second-hand transactions. Because the English letters of these five words all start with S, they are called 5S shops. The 5S service concept store combines the above five main contents together, so that automobile consumers can solve all problems surrounding automobiles in one place. When customers need it, the concept store will provide customers with the best quality satisfactory service under the same concept in time, which is the basic concept of 5S store.

Reputation

4S stores have a series of customer complaints, opinions and claims management systems, which leave a good impression on the owners. However, due to personnel quality, management and other problems, ordinary modified stores often fail to find the responsible person, shirk and blame each other, leaving a very bad image on the owners. In the past, 4S stores didn't operate auto supplies, so car owners had no choice but to go to retail refit stores. 4S stores have this business, and they will definitely not go further and further. 4S stores will be their first choice.

Professionalism

Because most of the 4S shops only aim at the series models of one manufacturer, they have series training and technical support from the manufacturer, and they are very professional in terms of vehicle performance, technical parameters, use and maintenance, and have achieved "specialization and precision". And auto parts dealers are exposed to many models, and they are not very proficient in each model. They can only be "miscellaneous and rich", and they only know one of them in some technical aspects, but they don't know the other. Therefore, when modifying some products that need technical support and after-sales service, 4S stores have great advantages.

After-sales service

With the increase of competition, merchants in 4S stores pay more attention to the establishment of service brands, and the backing of 4S stores is automobile manufacturers, so after-sales service can be guaranteed. In particular, automobile electronic products and automobile audio-visual products need to change the original circuit of the automobile when they are modified, which will bring trouble to the after-sales service in the future. Some automobile manufacturers even strictly stipulate that the modification of automobile electronics is not allowed, and if it is modified, the manufacturer will not guarantee it. If the car modified in the 4S shop can promise the warranty to the owner and eliminate the worries of the owner, it will be one of the important means to attract the owner to modify. It is the first choice for the owner to modify some high-tech products in the 4S shop, and at the same time, it can avoid direct price competition with the retail modification shop.