Is the customer service manager recruited by ICBC a regular employee?

The customer service manager recruited by ICBC on campus is a regular employee. Based on recruitment needs, the customer service manager will be formally hired, sign a labor contract with the bank, and enjoy corresponding benefits. Customer service managers are regarded as formal employees within the bank, with fixed positions and responsibilities, and are managed and evaluated in accordance with the bank's salary system and promotion system. A customer service manager is a position responsible for managing a bank's customer service team and providing excellent customer service. Their primary responsibilities include directing and supervising the work of the customer service team and ensuring that customer needs are met and quality service is delivered.