Commitment letter of product after-sales service

Commitment letter of product after-sales service 1 XX company promises as follows:

XX Company has always adhered to the pragmatic quality policy of "creating first-class products, seeking satisfactory service, promoting development through innovation, and creating brands with integrity", and won the trust and support of users with excellent products and good services.

If our company is lucky enough to win the bid, all employees of our company will strictly supervise according to the management standards of ISO900 1 international quality system with great enthusiasm and high sense of responsibility. To this end, we make the following quality service guarantee commitments:

1, technical quality assurance

1. 1 We will send experienced technicians to train installation and operation personnel for free according to the requirements of the demander. Arrive at the site on time for technical guidance, and provide technical data and drawings to users in time according to the contract requirements, and guide the buyer to install and debug according to the technical school data and drawings provided by us. In the installation process, if quality problems are found, we will solve them in time, provide spare parts, and do a good job in sales and service.

1.2 Strictly implement the technical contract signed by the supplier and the buyer, and any change must be approved by the buyer in writing.

2. Quality and reputation guarantee

Our company adheres to the tenet of serving users, being responsible for users and satisfying users, and ensures that the processing technology and testing methods of the products supplied are perfect, the technical performance of the ex-factory products meets the relevant national standards and the buyer's requirements, the production technology level of the products supplied reaches the most advanced manufacturing and assembly practice in China, and the products supplied are brand-new independent products.

3, sales service guarantee

We will provide users with excellent pre-sales consultation, set up a dedicated telephone for XXXX, and provide 24-hour service, such as providing relevant technical information, being a good consultant for users, strengthening various negotiation activities of pre-sales, in-sales and after-sales services, and implementing the whole-process service of product manufacturing, installation, debugging and maintenance, and responding to any problems in product installation or operation within 1 hour.

4. Quality assurance of required raw materials

As for the raw materials needed for the products, we will select those suppliers with good quality and good reputation that meet the national or other stricter technical standards, and carry out necessary tests on all raw materials in strict accordance with the requirements of ISO900 1-20xx quality management system to ensure that unqualified raw materials are not put into production.

5. Delivery guarantee

Our company has advanced production and testing equipment and efficient professional and technical personnel, which can guarantee the delivery in strict accordance with the order and time stipulated in the contract, prepare the supply according to the contract, and deliver the goods to the designated place by the user according to the transportation mode you require.

6. Other matters

If our company wins the bid, after the contract is signed, our company will appoint a project manager in charge of this project, who will be responsible for coordinating our company's work in this project, such as design drawings, project progress, equipment manufacturing, packaging and transportation, on-site installation, debugging and acceptance.

The supply and demand sides can hold engineering liaison and coordination meetings or other forms to solve the problems in design and manufacturing according to the needs of the project, and the supplier's design drawings can only be produced after being confirmed by the buyer.

The buyer can enter the factory for supervision at any time, and we will provide convenience for the supervision personnel.

Before the materials are tested in the factory, we can notify the buyer in writing 2 days or more in advance, and the buyer will reply whether the supplier will send someone to participate within 3 days after receiving the notice.

We will help the buyer solve any problems in the operation of the equipment free of charge.

We will abide by the above commitments.

Product after-sales service commitment letter 2 1, after-sales service department organization and staffing, technical force.

Our company has specialized after-sales service institutions and personnel who are responsible for providing perfect after-sales service for the projects undertaken by our company. At the same time, for the after-sales service of this project, our company has set up a special local after-sales service team to provide after-sales service for this project, and set up an after-sales service management organization for the after-sales service of this project to ensure the after-sales service quality. Yinchuan local after-sales service organization established by our company is the first-line after-sales service personnel who directly face users, and is the first person responsible for the after-sales service of this project. Under the supervision of the company's after-sales service management organization, it provides high-quality and timely after-sales service for this project. All local after-sales service personnel have rich experience in command center construction and service, and will all participate in the construction of this project. During and after the construction of the project, the project department of the company will conduct comprehensive training for all local after-sales service personnel to improve the ability and level of after-sales service personnel to deal with faults. Ensure that users' maintenance service needs are met to the maximum extent in local service organizations.

2, the quality guarantee period of the bidding products

From the date when the bidder passes the acceptance, the system enters the quality guarantee period. During the quality guarantee period, our company will provide free replacement and maintenance for any equipment or parts damaged due to installation process, quality of materials and products or any other reasons. During the warranty period, our company is responsible for system maintenance, timely and efficient.

The free warranty period is one year, and the warranty period is one year from the date of acceptance.

3, fault maintenance response time

Since the date of system acceptance. During the free warranty and maintenance period, immediately respond to the service request put forward by the tenderee, and provide free personnel to be on duty for the system from 8: 00 am to 2: 00 pm 12: 00; After receiving the on-site maintenance request, send maintenance personnel to the maintenance site within 8 hours, and repair the fault in time within 24 hours. Make sure there are enough spare parts.

4. Technical service plan

Once winning the bid, the technical service content of this project will be immediately incorporated into the bidder's technical service system. Our company will provide technical services according to the requirements of bidding documents and contracts and our company's commitment.

Technical service will ensure the smooth implementation of Ningxia expressway monitoring system; After the system is completed, the system functions fully meet the contract requirements, and users can use it normally. User personnel receive professional training and detailed technical guidance; Provide users with detailed technical information; Guarantee the technical service after the warranty period.

5. Our promised technical training plan.

Before the system is officially put into operation, we organize professional and technical personnel to conduct free training for the operators and technical personnel of the tendering units at different levels until the trainees are fully qualified for the job requirements.

Commitment letter for after-sales service of products 3. After-sales service during the warranty period

LED display products are the company's development strategy and have a good reputation. They can provide all-round and thoughtful services through the company headquarters and local offices.

After-sales service content

The free warranty period is 3 years.

In case of major activities, I will send technicians on duty even if I die to ensure the smooth progress of the activities. ? In order to make the display screen recover in time and quickly after failure. Our company has a spare parts warehouse in the owner's office, and the faulty wood blocks are dismantled and replaced in time to make the display screen work normally.

After the project is completed and accepted, the maintenance service will be provided free of charge during the warranty period for failures caused by installation process, materials, product quality, components and other reasons (if the equipment is damaged due to improper operation or force majeure, the maintenance cost will be borne by the owner).

The control software provided by the bidder for this project is software with independent intellectual property rights, and the builder enjoys the permanent right to use the equipment configuration software, and the bidder will be responsible for free lifelong maintenance and upgrade.

Regular maintenance service is provided every 6 months, and free full-screen programming service is provided at least once a year to ensure the long-term stable operation of the system.

Commitment to realize the three guarantees service policy of our products in this project.

During the warranty period, the special after-sales service manager will set up a special team with special maintenance engineers according to the after-sales situation of the project and the on-site situation of the project, formulate the after-sales plan, and submit it to the user for filing, and accept the supervision and guidance of the user and society.

Second, after-sales service after the warranty period expires

Our company promises to continue to provide follow-up repair and maintenance services for the LED display system after the warranty period expires, including:

Free long-term technical consultation and free software version upgrade.

Provide professional door-to-door service unified with the warranty period.

Provide unified hotline contact and quick response service during the warranty period.

The form of maintenance service after the warranty period is determined by both parties through consultation, and an annual warranty can be adopted, and only spare parts fees are charged; If the annual warranty method is not adopted, the corresponding fees and service fees can be charged according to the actual maintenance workload.

Product after-sales service commitment letter 4 I. Quality assurance

We solemnly promise:

1. Ensure that the goods (including products and services) are brand-new, unused, manufactured with first-class technology and the best materials, and fully meet the quality, specifications and performance requirements stipulated in the contract.

2. Ensure that the provided goods (including products and services) have satisfactory performance during their service life after correct installation, normal operation and maintenance.

3. Be responsible for any defects or failures caused by design, technology or material defects during the quality guarantee period of the goods (including products and services) (twelve months after the final acceptance of the goods).

4. According to the results of Party A's own inspection according to the inspection standards or the inspection results of the local commodity inspection authorities, or during the quality guarantee period, if the quantity, quality or specifications of the goods (including products and services) do not conform to the contract, or if it is confirmed that the goods (including products and services) are defective, including potential defects or the use of unqualified materials, etc. After receiving the customer's questions, respond immediately and solve them in time.

5. Repair and replace the defective goods or parts free of charge within seven days after receiving the buyer's notice about product quality problems.

6. Free warranty period of products

The product quality guarantee period is 1 year;

During the warranty period, all products are guaranteed by three guarantees;

After the warranty period, the product will be maintained for life, and only the material fee will be charged; At the same time, it provides product development information to facilitate product update. Consumable parts of products are charged at the lowest cost price for life.

Second, after-sales service commitment

1, providing product technical data and development information;

2. Provide spare parts free of charge during the warranty period;

3. Enjoy product information update and featured services for life;

4. Provide free on-site training for related products;

5. Supply of consumables during the warranty period;

6. Organize technical and operating personnel to track the operation and quality of equipment on a regular basis;

7. Response:

Our company will provide after-sales service as promised, and the product warranty period is one year. During the warranty period, free calibration and maintenance will be carried out according to the warranty terms.

Our company promises to respond to customers' requirements within 24 hours.

8. Scope of service:

All products involved in this project and other safety protection products that may be involved.

Third, the after-sales service system

After-sales service contact form

Bidder:

Xxx Electric Appliance Development Co., Ltd. of xxx Province has an after-sales service maintenance network approved by Zhuhai Gree Electric Co., Ltd. in Quanzhou, and a number of skilled maintenance engineers trained by Gree Company. And equipped with Gree products easy to wear accessories.

1, warranty period

In strict accordance with the manufacturer's warranty period, issue a valid invoice for the purchased goods. We provide six-year free warranty for Gree air conditioner, including compressor, various fan motors, main control board, receiver, thermostat and remote controller.

2. Replacement cycle:

If there are two consecutive quality problems within 45 days from the date when the purchasing unit purchases and uses the goods, we promise to replace them with new goods or other equipment of the same or higher grade, and all the expenses incurred in the replacement process shall be borne by us.

3, equipment installation and debugging

After winning the bid, we are responsible for sending the equipment to the buyer's place free of charge after preliminary acceptance, and providing free installation of the equipment. Before the equipment is installed, our company will send people to conduct on-the-spot investigation, design the installation and debugging scheme, and ensure that the relevant lines are designed reasonably, operated reliably and maintained conveniently. We are responsible for organizing professional technicians to install and debug the equipment.

4. Maintenance service

We promise to respond within 30 minutes after receiving the technical service request from the purchasing unit, guarantee to arrive at the site for technical support within 2 hours, and troubleshoot the goods within 8 hours after arriving at the site. During the warranty period, the winning bidder shall be responsible for the repair and replacement of spare parts and goods not caused by improper operation. After the warranty period is over, we will continue to provide maintenance and repair, and make on-site maintenance within 4 hours after receiving the user's repair report. The maintenance fee shall be implemented according to the manufacturer's standard.

I voluntarily participate in the 20xx open recruitment examination of some institutions in xxx county, and make the following commitments:

1. Ensure that the conditions listed in the public recruitment announcement of some institutions in xxx county in 20xx are met.

2. Ensure that the personal information filled in is true and effective, which is in line with my actual situation and will not be changed after registration.

3. Ensure that you take the exam in strict accordance with the provisions of the Examination Room Rules attached to the Anhui Personnel Examination Work Rules, consciously abide by the examination discipline, and there will be no violations of discipline and discipline.

I promise to abide by the above commitments, and if I violate them, I will voluntarily accept the corresponding treatment according to the Regulations on Handling Disciplinary Acts in Personnel Examination in Anhui Province, and the consequences will be borne by me.

Commitment (signature): _ _ _ _ _ _ _ _ _ _ _

Commitment ID number: _ _ _ _ _ _ _

Commitment signing time: 20xx _ _ _ _ _

Product after-sales service commitment letter 5 I. Service commitment

1. Our company has set up a group of capable emergency maintenance service teams, with experienced field engineers and senior technicians, who can rush to the scene for maintenance and replacement in the fastest time if there are any problems.

2. Within one week after the product is delivered, the staff of our after-sales service department will make telephone follow-up consultation according to the customer's contact information until the customer is satisfied.

3. All complaints about product quality should be answered within 1 hour, and rushed to the site within 24 hours, and treatment measures should be determined according to the complaints for maintenance and replacement.

Our company promises that all maintenance personnel are on call to better solve problems for customers.

5. Any expenses arising from product quality during the warranty period shall be borne by our company.

6. During the warranty period, due to your improper use or natural environmental reasons, we provide maintenance free of charge, and only charge the cost price for the materials and accessories used for maintenance.

7. For the products beyond the warranty period, our company promises to make regular home inspection and maintenance for life.

Second, the mode of transportation.

1. All goods are delivered to customers free of charge, with free installation, debugging and installation and maintenance. Maintenance personnel tell customers the common sense of how to maintain products until the other party is satisfied.

2. After all the goods are installed and debugged, the customer can leave the site only after passing the inspection.

Third, the return promise.

1. The returned products shall be provided with complete outer packaging and accessories, instructions, warranty cards, invoices, invoices and reasons for return.

2. If the user has quality problems under normal use, please contact our company quickly during the warranty period so as to facilitate the user to get timely maintenance and replacement.

3. Now we can't enjoy our company's promise of returning goods in the following situations.

A. the product is not used normally.

B. store under abnormal conditions and humidity.

C. unauthorized repair, misuse, abuse and alteration.

D. damage caused by food and liquid spills.

E. normal wear and tear of products.

F. beyond the shelf life.

Product after-sales service commitment letter 6 Name of after-sales service organization: xxxx Electronics Co., Ltd.

On-duty telephone: 13833xxxxxxx

Detailed location: China Communications Electronic City

Project leader: xxxxx

Warranty period: two years

Equipment warranty commitment

Free warranty period:

If the parts of the goods purchased by users are not artificially damaged within two years from the date of purchase, users can replace them unconditionally. The bidder shall provide one-year free warranty service for all equipment. Within one year, if the commodity parts purchased by users are not artificially damaged, new parts with performance indexes not lower than the original specifications will be replaced free of charge.

Free warranty period begins within one year from the date of acceptance.

During the free warranty period, the attendance time of maintenance personnel after receiving the maintenance notice: our company has set up a special after-sales maintenance service department. The after-sales service department provides 24-hour telephone service support, and the fault response time in the whole city is no more than 2 hours, and it will be solved within 24 hours. Arrive at the scene in the shortest time according to the fastest means of transportation in the province. Two hours to solve. If the user can't solve the problem within the specified time after reporting for repair, provide equipment not lower than the original grade as a substitute for the buyer.

Commitment during the free warranty period:

1. All equipment must be provided with one-year free warranty service by us.

2. Within one year, if the commodity parts purchased by users are not artificially damaged, new parts with performance indexes not lower than the original specifications will be replaced free of charge.

3. Provide equipment system upgrade free of charge.

4. The number of monthly inspections shall be no less than 1 time. Problems found during the patrol shall be handled in time according to the problem handling process, and the emergency contact person provided by Party A shall be contacted to ensure the timeliness of problem handling.

After the expiration of the free warranty period, we promise:

1. After the warranty period ends, continue to provide replacement parts to the tenderee at the cost price.

2. The service process, response time and maintenance time are consistent with the commitments made during the warranty period.

Contact information of after-sales service:

Shijiazhuang dehui electronics co., ltd

After-sales service:

Technical training commitment

After the equipment installation and debugging is completed, organize the equipment management and operators to give lectures (including the combination of ppt theory and actual operation mode); The total time for arranging training is not less than 2 hours.

Other service commitments

After winning the bid, the company will follow up the after-sales service and arrange technicians to follow up the after-sales maintenance service of users; The free warranty period is calculated from the date of equipment acceptance. In order to continuously improve service management and expand new service mode, the company welcomes the supervision and criticism of users, and we accept the supervision of the bidding team. We will take the initiative to pay a return visit to users, understand your opinions in time, and quickly improve the shortcomings of services. When the service makes users dissatisfied, you can contact our project leader directly.

Commitment letter for after-sales service of products 7 1. In order to let you use our products with confidence, our company will make a commitment letter for after-sales service, as follows:

1. Our company is a high-tech enterprise located in Optics Valley of China, relying on Wuhan Institute of High Voltage and National High Voltage Metering Station.

2. Our company's main business is independent development, independent production and independent sales of power system-related equipment and software.

3. Our company has absolute development strength to ensure the leading level of development projects.

Our company has a quality inspection department directly led by the general manager to ensure the reliability of ex-factory products.

Our company has a special technical support department to ensure fast and efficient after-sales service channels.

Second, the pre-sale service commitment:

1. Provide professional consultation. We promise to answer any professional and technical questions you ask within 24 hours.

2. Provide detailed information. We promise to release all the technical information you need within 24 hours.

3. Provide a reasonable quotation. We guarantee to make a reasonable quotation for the products you need within 24 hours.

4. Provide inspection reception. We promise to accept your inspection at any time and provide all kinds of convenience for your inspection.

Third, the service commitment in sales:

1. We guarantee that you will sign a contract with the unified national contract for the purchase and sale of industrial and mining products.

We promise that no matter how many contracts are, we will strictly implement the terms stipulated in the contract with good quality and quantity.

We promise to strictly implement all the terms stipulated in the contract on time, with good quality and quantity.

We promise to provide you with delivery, installation, debugging, training and other services as stipulated in the contract.

We guarantee that you will sign a strict and scientific technical agreement as required.

Fourth, after-sales service:

1. We promise to give telephone guidance within 24 hours, and you can troubleshoot simple equipment yourself.

2. For the instruments and equipment below 10KG, we guarantee to troubleshoot or temporarily use your new equipment within 3 working days until the damaged equipment is repaired.

3. For the instruments and equipment above 10KG, we guarantee to troubleshoot or give you new equipment for temporary use within 7 working days until the damaged equipment is repaired.

Our quality commitment is: "replacement within 3 months, 1 year free maintenance, life-long maintenance". In the future, we will, as always, adhere to three star-rated services, namely: providing professional product consultation, detailed technical information and warm and thoughtful inspection reception before sale; Provide comprehensive and systematic product technical training in the sales process; Provide timely product technical services throughout the country after sale.

Commitment Letter for After-sales Service of Products 8 In order to create famous brands, improve corporate visibility and establish corporate image, we solemnly promise you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":

A, product quality commitment:

1. There are quality records and test data for the manufacturing and testing of products.

2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.

Second, the product price commitment:

1. In order to ensure the high reliability and advancement of products, the materials of the system are all domestic or international high-quality brand-name products.

2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.

Third, the delivery date commitment:

1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users. 2. When the product is delivered, our company provides the following documents to users:

① Technical maintenance manual

② General installation plan

③ Description of purchased parts and manufacturers

(4) Provide a list of wearing parts and spare parts, and attach a certain number of spare parts.

Four, after-sales service commitment:

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site and start maintenance within 24 hours after the supplier receives the notice.

4. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier will be calculated at the cost price.

Commitment Letter for After-sales Service of Products 9 In order to create a famous brand, improve the visibility of the enterprise and establish the corporate image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":

A, product quality commitment:

1. There are quality records and test data for the manufacturing and testing of products.

2. Strictly control the testing of product performance, and deliver it for installation after it is confirmed to be qualified.

Second, the product price commitment:

1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic high-quality brand-name products.

2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.

Third, the delivery date commitment:

1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users.

2. When the products are delivered, our company provides the following documents to users: ① Technical Maintenance Manual ② Purchased parts and manufacturer's instructions.

Four, after-sales service commitment:

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service efficiency: In case of failure during or outside the warranty period, the maintenance personnel can arrive at the site within 12 hours after the supplier receives the notice and start the maintenance.

3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier shall be calculated at the cost price.

After the warranty period, our technicians will pay no less than two return visits every year to investigate the users' usage.

Commitment letter of product after-sales service 10 I. Commitment of after-sales service

1. quality assurance: as an equipment supplier, all the products provided by our company for this bid are in the original packaging of the manufacturer, which conforms to the quality certification and quality certification system of the same company. Our company also provides product technical data (including installation instructions, product packaging catalogue, Chinese version of product instruction manual, certificate of approval, warranty, etc.). ).

2. Supply and installation time: If Guilin Xunchuang Trading Co., Ltd. wins the bid in this tender, it will supply the goods to users immediately after receiving the bid-winning notice. Product manufacturing and testing have quality records and testing data. For the test of product performance, we have carried out the whole process and full performance inspection of the product, and only after confirming that it is qualified, can it be packaged and delivered.

3. Product delivery date: as far as possible according to user requirements. If there are special requirements that need to be completed in advance, our company can organize the production and installation to meet the needs of users.

4. Warranty commitment: Our company will provide full-time service and lifelong technical service support on normal working days for all products provided within the validity period of this agreement.

5. Response time: In case of quality problems or inconvenience caused by operation within seven working days, our company promises to replace the equipment free of charge within three working days. During the warranty period, if the product fails, we will provide replacement equipment when necessary after receiving your maintenance report. During the warranty period, if the equipment cannot be used normally after two repairs due to performance failure, our company will replace the new equipment for free.

6. Service system: As an equipment supplier, our company provides a guarantee system for the products provided in this tender: when the equipment breaks down, our company will send designated professional technicians for maintenance or repair within the specified time, and the freight and miscellaneous expenses that the buyer is willing to generate will be borne by our company.

Second, the product price commitment

1. Under the same competitive conditions, our company sincerely provides you with the most favorable price without sacrificing technical performance or changing product parts.

2. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge, and the parts damaged outside the warranty period will only be provided at cost. If the equipment is damaged due to the buyer's human factors, the parts repaired or provided by the seller will be calculated at the cost price.

Third, after-sales service guarantee

Company strength guarantee: the company will establish a special after-sales service system for this project;

Four. Complaint system and contact information

1. If you are dissatisfied with our service, please complain to the dispatcher of the technical department or the manager of the maintenance department.

2. It is our responsibility to verify the problems complained by users. We will punish managers and managers to varying degrees and apologize to users. If it is not the responsibility of our company, the relevant personnel will also explain to the users, hoping that users can give us the greatest support.

Full name of the company (seal)

Person in charge of business: contact information:

(date)

Editor in charge: