The importance of smiling service

The importance of service with a smile

Recommended reading material 1:

The importance of service with a smile

At present, customers are more concerned about their own rights and interests. Maintenance is becoming more and more important, the need to be respected is getting higher and higher, and industry competition is becoming more and more fierce. Under this situation, "smile service" that can reflect good, standardized and humanized services has attracted more and more attention from people. "Smile service" is a high value-added service standard that is considered to have a certain level. Smile is a world language that does not require translation. It conveys a message of kindness, friendliness and joy. Smiling is effortless, but it can produce endless charm. The recipient becomes rich, but the giver does not become poor. It is fleeting, but often leaves lasting memories. The importance of smiling service lies in:

1. Smiling service can bring a good first impression

"Smile" is a universal Language has nothing to do with region or skin color. A smile can replace verbal communication and directly make people feel friendly. Smile is not just an expression, but also an expression of emotion. When you work happily, you will find that a smile always hangs on your lips. It not only makes every customer who understands your service have a happy mood, but also makes our work full of passion.

"Smile" is the first impression our customers have on us. When interacting with customers for the first time, it is very necessary to greet them with a smile. It can quickly harmonize the relationship with the customer and achieve twice the result with half the effort.

2. Service with a smile can bring convenience to work and improve work efficiency

When you work with a smile, you will find that you can naturally use a gentle tone and polite words Tone. This can not only arouse the good impression of customers, but also stabilize their anxious and impatient mood. Smiling can make the customer feel happy throughout the conversation.

Smile service is a kind of heart-for-heart. The cooperation of customers' emotions and attitudes is conducive to the smooth progress of our work. At the same time, smiling can easily bring us a good emotional atmosphere such as enthusiasm, initiative, and self-confidence; then our work efficiency will also improve.

3. Service with a smile can bring good economic benefits to the company

The image of the company is reflected through every employee. If every employee can serve with a smile, customers will not only feel that the employee does a good job, but will also sublimate this specific feeling into recognition of the corporate image. On the contrary, if individual employees have a bad attitude, it will also affect the company's image. With the development of society, customers' awareness of enjoying services is getting stronger and stronger. If companies want to survive and develop in the competition, they must strive to win the favor of customers with smiling services. Therefore, service with a smile is very important.

Recommended reading material 2:

The importance of service with a smile

Introduction: There is such a perfect story: a chain flower shop with a good reputation and high salary To hire a flower girl, after the recruitment advertisement was posted, forty or fifty people came to apply. After careful screening, the boss selected three girls and let each of them run the flower shop for a week in order to finally select one. These three girls are all beautiful and suitable for selling flowers. One of them has rich experience in selling flowers, one is a fresh graduate from a floral art school, and the last one is just an unemployed young woman. There is such a perfect story: a chain flower shop with a good reputation hired a flower girl with a high salary. After the recruitment advertisement was posted, there were forty or fifty people who applied for the job. After careful screening, the boss selected three girls and let each of them run the flower shop for a week in order to finally select one. These three girls are all beautiful and suitable for selling flowers. One of them has rich experience in selling flowers, one is a fresh graduate from a floral art school, and the last one is just an unemployed young woman. The girl who had experience selling flowers was secretly happy when she heard that her boss wanted to test them in a practical way. After all, this job was very familiar to her. Whenever a customer comes in, she keeps talking about the flower language of various flowers and what kind of flowers to send to what kind of people. Almost every customer comes into the flower shop, she can talk about it and get people to buy a bouquet of flowers. Or a basket of flowers. After a week, her results were very good.

When it was the floral girl’s turn to run the flower shop, she gave full play to her professional knowledge and carefully considered everything from the art of flower arrangement to the cost of flower arrangement.

Her professional knowledge and cleverness brought her pretty good results in her one-week flower business.

When an unemployed young woman started to run a flower shop, she was a little bit reluctant, and she was even a little at a loss at the beginning. However, her smiling face among the flowers is simply like a flower, showing a passion for life and work from the inside to the outside. She is always reluctant to throw away some leftover flowers, but trims them and gives them to primary school students who pass by the flower shop for free. Moreover, every customer who buys flowers will receive a sweet blessing from her with a smile - the flowers will leave a lingering fragrance in their hands. . After hearing this, customers often smile happily in response to her and then leave happily. Although the girl worked hard for a week, there was still a gap between her performance and the first two girls.

Surprisingly, the boss finally chose the unemployed young woman. People wonder why the boss let go of girls with good performance and chose girls with poor performance?

The boss has his own reasons. He said: No matter how much money you make with flowers, there is only a limit to how much money you can make with flowers. There is no limit to making money with a flowery mood and a flowery smile. Flower art can be learned slowly and experience can be accumulated, but flowery emotions cannot be learned, because it contains a person's temperament, moral character and self-confidence...

As a service staff, smiling is not enough It takes effort, but it produces infinite charm; the recipient becomes rich, but the giver does not become poor. As an employee of a terminal chain store, remember that your smile must come from your heart. Only a sincere smile can impress the other person. Always welcome customers who enter the store with a smile, do something for them, think about what they think, and worry about their needs. Understand their needs in your smile, sense their minds in your smile, and let them feel that your smile comes from the heart. Source: binzz, please keep it for reprinting.

There was a motto in foreign countries: "A person's smile is worth a million dollars." This is enough to show how important a smiling face is to interpersonal communication and personal career. There is also an old saying in China: Don’t open a shop if you don’t know how to laugh. Foreigners put it more directly: Smiling is close to wealth, without a smile, wealth will be far away from you. A businessman praised this: A smile costs nothing, but is always priceless. A sincere smile can often bring unexpected results.

On the eve of the renovation and opening of the Konica Shopping Center in Paris, France, the manager was very troubled by the lack of uniforms for the sales staff. He looked at the bidding samples sent by several clothing companies. Although they were all simple, beautiful and distinctive in design, he always felt that something was missing, so he had to seek advice from the world-famous fashion design master Danno Brewer. After understanding what the manager brothers and sisters meant, the 83-year-old fashion designer advised: In fact, it doesn't matter what employees wear, as long as they smile. At this time, Cornecia has developed into one of the largest shopping malls in Paris and is famous all over the world for selling pure French wines. At the same time, it is also one of the few shopping malls in Paris that does not have uniform employee uniforms, but its service and smiles are recognized as world-class.

It can be seen that for the service industry, the most important thing is service with a smile. The personnel manager of a department store in the United States once said that she would rather hire a girl who has not finished elementary school but has a pleasant smile than a Ph.D. in philosophy with a melancholy expression. Teacher Tan often talks in class - service with a smile does not mean just smiling on the face, but serving customers sincerely. Just imagine, if a salesperson only smiles blindly, what does he think about the customer's heart? , I don’t know what the requirements are, and I don’t ask any questions, so what is the use of this kind of smile? So today, our topic is smile service.

Smile, “Welcome”, “What service do you need?” We often like to see the sincere feelings of service staff when being served by others, which makes us feel respected by others, which is very Have feelings. Of course, if there are more friendly service staff, it may induce you to purchase unknowingly. If you go to buy something with full confidence, but you encounter a bitter-faced and indifferent service staff, I think everyone will immediately lose the urge to buy.

Service with a smile starts from the heart and is a concrete embodiment of polite and high-quality service. As a philosopher said: "Smile, it costs nothing, but it creates many results. It enriches those who understand, but does not make those who give poor. It is produced in a moment, but it gives people Leave lasting memories.”

At the same time, interested brothers and sisters can pay attention to observe: all animals with smiling faces live very long, such as turtles, dolphins, whales, elephants, cranes, etc.; all animals with evil looks on their faces Yes, most of them probably don’t live very long, such as lions, tigers, jackals, leopards, etc. Their faces were ugly. In view of the positive role of smile in longevity, Teacher Tan’s training slogan is: Laugh, laugh to your heart’s content! Laugh to yourself, laugh to others, laugh to life, laugh to everything!

Smile is a handful The magical golden key, the key that can open your heart.

Smiling is an international etiquette that can fully reflect a person's enthusiasm, accomplishment and charm.

A smile can make strangers feel friendly, brothers and sisters feel comforted, and loved ones feel happy.

Smile is synonymous with friendship and peace. It makes our lives more perfect and warm. (Daytime Fireworks Film Review)

Smiling is effortless, but it produces infinite charm; the recipient becomes rich, but the giver does not become poor.

Smile is a symbol of benevolence, a manifestation of benevolence, a source of joy, and the first bridge to communicate with consumers.

The so-called "smile" mostly refers to a small smile after understanding something, and the gene that generates this kind of smile cells is self-confidence. Let's talk about the "Mona Lisa"? Speaking of which, it's hard to figure out the smile - but Wal-Mart, the chain giant, has set a standard for smiles that everyone can implement called the "Three Meter Smile Principle": when customers walk up to employees When within three meters, you should look at the customer, smile and show eight teeth, greet the customer, and ask what you can do to help the customer. Corporate training lecturer Tan Xiaofang believes that the three-meter smile standard is highly operable for employees, and domestic companies should learn from their ideas. Specifically, smile service must achieve five elements:

1. Smile naturally. Smile is the appearance of a perfect soul. A smile needs to come from the heart in order to smile naturally, kindly, perfectly and appropriately. Remember not to laugh for the sake of laughing, or pretend to laugh when you are not smiling.

2. Smile sincerely. People have a very strong ability to discern smiles. People's intuition can keenly determine what a smile means and whether it is sincere. Therefore, when you smile, it must be sincere. A sincere smile warms the other person's heart, arouses the other person's excitement, makes them intoxicated in joy, and deepens the friendship between the two parties.

3. Smiling depends on the occasion. Smiling makes people feel welcome and comfortable, but smiling at others also depends on the occasion, otherwise it will be counterproductive. For example, when you attend a solemn ceremony, attend a memorial service, or discuss major political issues, smiling is very inappropriate and even offensive. You should not smile when you are talking about a serious topic with the other person, or when you are telling the other person sad news, or when your conversation makes the other person feel unhappy. Therefore, when you smile, you must understand the occasion.

4. The degree of smile should be appropriate. Smiling is a form of courtesy and respect to the other party. We recommend smiling more, but we do not recommend smiling all the time. The smile should be just right. For example, when the other person looks at you, you can look directly at him and smile and nod. When the other person expresses their opinions, listen and smile from time to time. If you don't pay attention to the degree of your smile, and you smile wildly, excessively, and without restraint, you will lose your identity and arouse the other person's resentment.

5. The smile should be appropriate. For different communication objects, smiles with different meanings should be used to convey different emotions. A respectful and sincere smile should be for the elderly, a caring smile should be for the children, an ambiguous smile should be for the one you love, and so on.

At this moment, many brothers and sisters in the domestic business community know how to smile, smile is good, serve with a smile, etc., but how do we smile, how to smile well, how to improve our own smile, and how to persist in doing what we can? When it comes to smile service, no one is clear about it, and they don’t have the strong will to understand it. It’s enough to know that smiling is important. Why should we take it so seriously? This is a common problem of most Chinese companies, and it is also a true portrayal of the current situation of most Chinese companies.

But smiling is not something that can be done casually. It has requirements. If it is not done well, smiling will make people feel uncomfortable and false. The requirements for smiling are sincere, appropriate and timely. It's easy to smile well. As long as you smile from the heart, you can smile naturally, generously and kindly.

Remember, a smile from deep inside creates a bright and human atmosphere.

In ancient times, it was considered beautiful for a woman to smile without showing her teeth; in modern times, this standard has long been overturned. Having a pair of straight white teeth is something that others would envy. If you have beautiful teeth, you might as well smile when you smile, open your lips, and expose the 6 small teeth in front, which will be more natural and real.

Corporate training lecturer Tan Xiaofang believes that smiles are very lethal, but sincere smiles need to be trained. Practice in front of the mirror every day and think about happy things. Within a month, the smile on your face will be It can form a habitual smile. So, are there any techniques for smiling? Teacher Tan proposed the following three techniques for smiling:

(1) Change and adjust your expression according to the characteristics of your smile

Take photos frequently Use a mirror to observe the way you look when you smile, and look at the key parts of your smile, including whether the corners of your eyes are droopy, whether the shape of your mouth is good-looking, whether it is half-open or closed, how much teeth are exposed, and find out the characteristics that best suit you. If you practice your smile regularly, you will get the desired results.

(2) Only by showing your sincere smile can you gain the true love of others.

A sincere smile is the most beautiful. When you are surrounded by joy, gratitude and joy, the smile you show is natural, and when you have feelings such as gentleness, consideration, and love in your heart, your eyes will smile, giving people a sincere feeling. Such a smile and such a perfect mood can enhance the effectiveness of your work.

(3) Smile should be able to be relaxed and relaxed (motto collection)

Smiling also requires skills, and a controlled smile can better express your charm. Some people get out of control when they laugh, making others confused, which will greatly reduce their own image. After all, doing business is a serious matter, and laughing without restraint will definitely affect the effectiveness of doing business. When doing things, if you encounter something that makes people laugh, you should show your smile appropriately. You should smile without being arrogant or artificial, and you should also be able to show enthusiasm for listening, so that you can add points to your own image.

Generally speaking, in any industry, you must have professional ethics and perform your duties diligently. Some time ago, when I was doing training research for several companies, I found that many wine promotions performed at the terminal. It affects the brand's image to a certain extent, not personal ideals. Teacher Tan recommends that before salespeople deal with customers, they should put a smile on your face and inject enthusiasm into your actions, so that customers can leave an unforgettable impression on you. Looking at the "Hotel King" Hilton, he simply took "Did you smile at the guests today?" as his motto.

In January 1919, Hilton's father died in a car accident. He went to Texas alone with $5,000 and bought his first hotel, the Maybelle Hotel. On August 4, 1925, the "Dallas Hilton Hotel" was completed and the business philosophy of "first-class facilities, first-class smiles" was launched. Hilton and its employees work together to insist on smiling and use smiles to improve service quality. In this way, smile has become the core competitiveness of Hilton Hotels. Wherever it goes, peers are fearful and customers are satisfied. In May 1946, Hilton established the Hilton Hotel Company. In 1947 the company was listed on the New York Stock Exchange. It began to develop overseas in the 1950s and is now a globally renowned multinational company.

Hilton also wrote the book "Feeling at Home", which is regarded as the "bible" by employees. The core concept in the book is his business philosophy "First-class facilities, first-class smile". At this moment, Hilton seems like a prophet. During the training, brothers and sisters often ask me how to serve with a smile and how to "win" customers with a smile? Teacher Tan Xiaofang believes that there are two main points:

(1) Smiling is to break the unfamiliarity The most powerful tool is the transmission of affinity. A charming smile shows confidence, friendliness, enthusiasm, and politeness.

(2) To be proficient in using smile service skills, you need to maintain a good attitude, otherwise you will be in a bad mood and your smile will not impress customers.