Our company is a mobile phone manufacturer, and I am the quality supervisor. I want to write the annual summary and annual goal of quality. Have you ever written an experienced one? Please help me.

Over the past six months, under the leadership of the general manager of the property management company and with the cooperation of various departments, the quality assurance department has undergone a series of qualitative changes, made some gratifying achievements, and accumulated experience and lessons, looking back and looking forward to the future, with doubled confidence. The work of this department in the past six months is briefly summarized as follows:

First, the first half of the work review:

According to the company's work plan and policy in 2005, we should strengthen the quality internally, shape the image externally, pay attention to basic training, improve the overall quality in an all-round way, increase the training and service quality monitoring of various departments, and implement standardized management, especially actively explore and seek the quality monitoring mode of off-site projects and external projects, so as to achieve the purpose of improving service quality.

(1) Actively cooperate with the first supervision and evaluation of ISO900 1 certification to ensure the smooth implementation of the quality management system.

The introduction of ISO900 1 in 2004 established an effective internal quality monitoring system model for property companies, which marked that property companies really embarked on the track of institutionalized management.

On June 1 1, 2005, Beijing Zhongrunxing Certification Company supervised and audited the ISO900 1 document of the property management company, which was the first supervision external audit since it passed the ISO900 1 international quality system certification in September, 2004. The successful approval of the audit has comprehensively promoted the quality system standards and further improved the service quality of the whole company.

(2) Strengthen team building around quality control.

Property management companies clearly define the concept of "quality as the center and training as the guarantee", take basic training as the starting point, strengthen the "three-oriented" training with standardized and procedural services, and adopt various ways to train employees at different levels and departments to continuously improve their professional and standardized operation level.

Training aspect

1. Establish a multi-level and multi-channel responsibility training system with trainers as the main body, and on the basis of the past, introduce training plans and training regulations suitable for property management companies. Each management office has trainers and training teams. Trainers in the Quality Assurance Department regularly or irregularly organize training mainly for trainers from all departments, and then all trainers carry out grass-roots training in all departments. At the same time, the quality assurance department continuously monitors, coordinates and guides them, and strives to overcome and solve the problems of "difficulty in implementation", "difficulty in persistence" and "difficulty in earnest" in the past. This laid the foundation for the full implementation of the "2005 Training Plan".

2. Pre-job training for new employees. In order to solve the problem of excessive employee turnover in the first half of the year, we pay close attention to the training of new employees and combine the training tutorial system with the pre-job training system; The combination of departmental training and quality assurance departments; The combination of theoretical training and practical training ensures the stability and spiral rise of service quality.

3. Train employees in a series of related contents, such as "loyalty" and "responsibility", and comprehensively study the corporate culture outline of the group company. We believe that loyalty is more important than ability, and learning and training are more important than recruitment.

4. Improve and train forms and standardized management systems. After the Spring Festival, the notice of standardized management was issued, and the past system was sorted out and improved from the aspects of material procurement, warehousing, application, scrapping, employment, regularization, reward and punishment, and resignation. , compiled the employee handbook and issued a series of corresponding management forms, organized the training of relevant contents in time, and made it a mandatory inspection item for each inspection. Through half a year's efforts, great progress has been made in standardized management.

5. On the basis of the past militarized training of physical fitness and skills, the security guards were trained in simulated drills, emergency response, post orientation and other contents and forms, which made the security training more targeted.

6. In the cleaning training, the work flow, work standards, work system and other aspects were straightened out, and a comprehensive training textbook was formed, and the training was more systematic. According to the requirements of clean star rating, the quality assurance department starts with the most basic tool use methods and basic cleaning operation procedures. Provide all-round training for cleaning staff from the use of cleaning equipment and consumables to cleaning knowledge and skills.

7. Organize etiquette training. Trainers will train etiquette theory knowledge such as the origin and basic requirements of etiquette. At the same time, they will also train students in basic skills, especially the basic knowledge, service content and standards, and give on-site explanations, demonstrations and guidance. And increase the inspection of employees' application in practical work.

8. Go out to Shenzhen and other advanced areas of property management to study. In April, according to the plan at the beginning of the year, Wei Xuecheng, the deputy general manager of the company, went to Shenzhen to study, got a deeper understanding of the detailed management of property management enterprises and tried to introduce them.

9. In terms of fire safety training, in addition to increasing various professional fire knowledge training courses, team members are also organized to conduct regular fire drills. The quality assurance department pays attention to organically integrating the training plans of all departments and doing interactive training for all departments. From the use of fire-fighting equipment to the handling of common dangers, the skills and awareness of the players have been comprehensively improved.

1 1. For maintenance training, each department organizes internal training according to the training plan at the beginning of the year. On the one hand, engineers from the quality assurance department organize special training for them. On the other hand, the company also provides overseas training for all kinds of maintenance technicians according to the regulations of the Labor Bureau. In May, Chen Jiasheng, deputy general manager, was invited to coordinate and contact and organize the maintenance backbone of each management office to study in Luneng Radio and Television to strengthen the training of his own technical team.

quality management

Property companies always pay attention to quality control, strengthen the monitoring of service quality, and strictly grasp the implementation of quality system documents; Further improve the star management system, constantly mobilize the enthusiasm of employees and improve their own quality; Through the continuous monitoring of various activities, we will promote the improvement of service level and win the owners with service. Actively guard against the fluctuation of service quality caused by the expansion of the management scale of property management companies (the management scope has included Jinan, Qingdao, Jining and Linyi, etc.). ), the expansion of the management area, the dilution of the backbone and the increase of new employees.

1. Monitor the internal quality inspection of each management office, and require all departments to conduct comprehensive daily inspection and weekly inspection every day, analyze the causes of problems, and make timely rectification one by one.

2. Conduct a comprehensive inspection on each department every month, and conduct spot checks on each department at ordinary times. According to the requirements of ISO900 1 document, check the problems existing in various departments, especially those that they are not aware of or generally exist, carefully record the problems found, communicate with the department heads, analyze the causes and solutions of the problems, and follow up the rectification, thus achieving effective monitoring.

(three) to meet the provincial inspection team, formulate inspection plan.

(4) In terms of cost saving, the forms commonly used in each management office are printed uniformly, reducing the copying cost.

(5) Establish communication mechanisms with management offices, organize employee symposiums, report and solve problems raised by frontline employees in time, and do a good job in employees' ideological work.

(six) visit the owner regularly and solicit opinions from the owner, timely feedback the problems raised by the owner and urge the rectification.

(VII) Strictly implement the employment management system, standardize the procedures of employee recruitment, post change, promotion, punishment and dismissal, establish employee files, and keep abreast of the entry and exit of company personnel.

(eight) the introduction of quality assurance assessment methods, do a good job in 2005 performance appraisal.

(nine) the establishment of inventory, scrap system, each department set up a special asset manager, the responsibility to the people, the establishment of three books.

(ten) actively cooperate with excellence activities, through the management system, work norms, management information to sort out, supplement and standardize; Conduct standardized training for all departments to promote the work on the track of institutionalization and standardization.

(eleven) lead the production of promotional videos of property companies.

Work priorities in the second half of 2005:

In the work of various departments in the first half of the year, although there are places worthy of our joy, there are also several jobs worthy of recognition and praise. Nevertheless, the Ministry still has some shortcomings. The improvement of our own shortcomings and the overcoming of difficulties will be the main direction of our efforts in the second half of the year.

First of all, the budget for the second half of the year is still very tight. Therefore, the organization of star rating and the stability of personnel are still the focus of internal management in the second half of the year.

Secondly, it is a big problem for us to carry out all-round training for employees, especially the increase of outreach projects in the second half of the year. Therefore, it is very important to improve the standard operation of employees, obey the institutionalized management thought, and form a team of employees who are familiar with all levels of property services, can fight hard and are good at fighting hard, so as to achieve a win-win situation between management and efficiency.

Thirdly, we are required to further change our concepts and ways of thinking, practice our internal skills and pay attention to service details. Think of the owner, think of the owner, and be the owner. In today's increasingly fierce competition, how to provide differentiated and humanized services for owners has become the key to success. Details are management, details are truth, and details can impress the owners most. This not only requires managers to be good at discovering the needs of owners and tapping the potential needs of owners, but also requires each of our employees to "pay attention to every detail", because it is often the inconspicuous details that can impress owners most.

In the second half of the year, on the basis of continuing to do a good job in personnel training and quality control, we will complete the following work:

1, data collation, and strict improvement of various rules and regulations.

2. Focus on a series of family-friendly and humanized service training to improve the service level of property management companies and meet the support and recognition of owners as much as possible.

3. On the basis of reducing the cost and controlling the expenses of the group company, carry out strict examination, set up the saving prize, and make a fuss about strict management.

4. The star-rated examinations of various majors are held one after another, which embodies the idea of giving priority to technology and encourages employees to strive for advanced technology.

Two suggestions:

1, and set up an ISO900 1 working group to be responsible for the management and implementation of ISO900 1 documents.

2. Under the atmosphere of group corporate culture construction, build the corporate culture of the property company and establish the subculture of the property company.

Every achievement of XX property is soaked with countless tears and sweat of XX property owners, as well as their persistence and enthusiasm. We believe that as long as we straighten out the mechanism, strengthen communication and fully cooperate, the company will create greater glories from small departments to large departments, and we look forward to a better tomorrow!