Summary of the work of the staff of the convenience service center

Summary of the work of the staff of the convenience service center

Summary of the Staff Work of Convenience Service Center Convenience Service Center is a new rural organization serving farmers, agriculture and rural areas in recent years. Let's take a look at the work summary of the staff of the convenience service center. I hope it helps you.

Summary of the work of the staff of the convenience service center: Over the past year (1), under the correct leadership of the street Party Working Committee and the office, with the strong support of the higher authorities, and with the joint efforts of all the staff, the convenience service center has earnestly implemented all the work around the main service line and according to the work deployment of the higher authorities.

The Sub-center for Joint Mediation of Street Labor Disputes was awarded the title of "Advanced Grass-roots Mediation Organization for Labor and Personnel Disputes in Towns (Streets) of Zhejiang Province" by the Leading Group for Building Harmonious Labor Relations in the second half of the year because of its excellent work, and it is also the first grass-roots mediation organization in the whole region to receive this honor. This year's work is summarized as follows:

First, quality service, and strive to build a service brand.

The window work directly faces the grassroots, providing convenient and high-quality services for the masses and building the service brand of the center is our work goal.

First, invest in improving the service environment. In order to further improve the efficiency of windows, the center invested money to replace old office equipment, including display screens, computers, printers and so on. All windows are printed with service labels to inform the public about the procedures and information needed.

Seats, reading glasses, pens, etc. are set up in the lobby for the convenience of the masses to fill in, and common medicines and purified water are provided for them. It's free. The overall improvement of service environment provides a hardware foundation for improving service quality and efficiency.

The second is to strengthen training and improve the service level of staff. On-the-job training and business assessment for window staff are carried out irregularly, and various on-the-job training activities are carried out. Arrange study and training as needed, focusing on laws and regulations, business knowledge, professional ethics, official etiquette and other content.

Through training, the overall quality of employees has been further improved, forming a good atmosphere of standardized management, daily study and efficient service.

The third is convenience measures to strengthen quality services. The center actively promotes convenience service measures, effectively improves the quality and level of window service, and actively broadens and smoothes the channels for the masses to handle affairs. First, the system of no lunch break is implemented, and the system of taking turns on duty at each window during lunch break is implemented, and the staff on duty without lunch break and related work are arranged as a whole, so that the staff are on duty and someone is in charge, and all service matters can be handled during lunch break on weekdays.

During the lunch break this year, * * * received 3000 people, which was unanimously recognized by the masses and superior leaders. Second, on the basis of ab post work system, further implement multi-post work system. In addition to the work content of ab post that the staff must be familiar with, they must also master some businesses that need to be handled in a centralized time period. During the business process, the acceptance window should be arranged according to the needs to improve work efficiency. Third, implement "sunshine operation" and accept social supervision.

Open charging standards, procedures, guidelines, work systems, job responsibilities, etc. Accept social supervision, promote the standardization of administrative service means, and improve the transparency of window work.

The fourth is the extension of functions, and grassroots services benefit the masses. In order to provide more convenient, high-quality and efficient services to the masses, after consulting relevant opinions from various parties and combining with the actual situation, Jiufengshan Community Public Service Center was taken as a pilot project to extend its functions, and 19 main service functions, such as social security, medical insurance, training, unemployment management, soil protection and retirement management, were fully decentralized to the grassroots. After more than a year's operation, it has achieved good social effects.

This year, Jiufengshan Community * * * accepted 3,000 pieces of various businesses and received nearly 4,000 people's consultations. /kloc-from September 0/5 to 10/27/0, more than 5,000 people participated in the new rural cooperative medical system for urban and rural residents in the street area 15. In order to facilitate the masses, the street has set up four insurance acceptance points: social assistance station, Jiufengshan community, Tazhi community and Lingyan community convenience service point. Among them, the office conditions in Tazhi community and Lingyan community are not yet mature, and the temporary deployment of street personnel to purchase equipment for urban and rural residents' medical insurance business has achieved remarkable results. Among them, more than 8,000 people participated in the convenience service center, more than 2,000 people in Jiufengshan community, more than 2,000 people in Tazhi community and more than 5,000 people in Lingyan community.

The move of "extending functions" has really brought convenience services to the grassroots, made the services needed by the masses within reach and satisfied, further expanded the community's grassroots service functions, and embarked on a new way of implementing social management services to the grassroots and directly benefiting the masses with innovative achievements.

Second, innovate ideas and formulate training programs.

The purpose of training is to effectively promote the employment of personnel. According to the current changes in residents' production and living conditions, new training programs are formulated according to new needs. This year-the street organized a western-style pastry chef training class (elementary) with 50 participants. Art flower arrangement training class, attended by 40 people. Another 30 people participated in the training in the designated training schools in the whole region.

In view of the quality training of on-the-job migrant workers, this year, we will actively carry out safety production training, strengthen the publicity of enterprise safety production knowledge, and urge enterprises to carry out production work according to regulations. This year, 328 persons in charge of enterprise safety production participated in the training. Combining with their own work functions, Street Agricultural Science organized and carried out agricultural technical training for rural laborers who are still mainly engaged in agricultural labor, including bayberry cultivation and pruning techniques, vegetable cultivation techniques, agricultural machinery safety and so on. This year, 268 people participated in agricultural technology training, and another 50 people participated in the "green certificate" training.

Three, take various measures to promote employment and re employment.

In order to effectively improve the employment rate of street-age people, the first step of social assistance station is to build a platform to promote employment. The staff actively contacted enterprises to explore jobs and broaden employment channels. The recruitment posts were scrolled on the electronic screen of the square for a long time on weekdays. According to the season and the needs of enterprises, the labor recruitment fair will be held in time to provide a platform for face-to-face communication between the labor supply and demand sides.

The second is to implement policies to support and promote employment. -Social assistance stations fully implement employment support policies such as small loans for unemployed people to start businesses, "4050" flexible employment, re-employment assistance for extremely poor unemployed people, and employment subsidies for older unemployed people whose land has been expropriated.

According to the relevant policies and regulations, actively publicize all kinds of employment support policies to the unemployed and land-expropriated personnel, encourage them to enjoy corresponding subsidy support policies according to their own actual conditions, and accept all kinds of subsidy policy declarations on time every year according to the regulations of superiors.

Four, supervision and mediation, two aspects to stabilize the job market.

In order to effectively carry out labor supervision and labor dispute mediation, constantly explore and actively innovate the labor supervision and mediation mechanism, scientifically arrange reasonable blocks, ensure the regularization of labor supervision and daily mediation of labor disputes, and maintain the stability of the employment market from two aspects: supervision and mediation. The first is to further implement the grid management of labor inspection. Organize training for four full-time labor inspectors and eight assistants from time to time to further improve the working ability and professional level of the holders.

The second is to extensively carry out the annual written review of labor security. The annual inspection materials are distributed to enterprises through online download, telephone call, registered mail and leaving the enterprise. This year, 3090 units conducted written annual inspection of labor security. Third, give full play to the advantages of labor dispute mediation, take the person in charge of piecemeal management as the person in charge of mediation, quickly mediate all kinds of labor disputes in the jurisdiction, actively improve the rapid handling mechanism of collective complaints, and quickly resolve conflicts at the grassroots level in time to prevent problems before they happen.

Summary of the work of the staff of the convenience service center 2. As one of the pilot towns to expand power and strengthen power, the township has established a convenience service center through functional integration to centrally accept and handle administrative examination and approval items and public services related to the people, making it a comprehensive platform for serving the masses, a window for public services and a carrier for promoting the openness of government affairs.

The township party committees and governments attached great importance to it, improved their institutions and strengthened their organizations, and formally established the "Township Convenience Service Center" on 20 10 June165438+/kloc-0 October. The convenience center is located in the center of the town with convenient transportation, covering an area of 200 square meters. The combination of leaders' duty visit and the duty arrangement of the convenience service center has formed a pattern in which the main leaders personally grasp and take charge of the specific work.

1, optimize the process and improve efficiency.

In my township, the approval and service matters involving the masses are brought into the convenience service center for centralized handling, and external window stations are set up, including: urban management and sanitation, water management, forestry management, agricultural cooperation, land and urban construction, marriage registration, civil minimum living security, comprehensive management of letters and visits, financial benefits, culture, radio and television, employment, labor trade, family planning services, etc., and unified management is implemented.

The clerk may, in accordance with the principles of convenience, openness, efficiency and administration according to law, undertake business acceptance, completion and reply on his own. The examination and approval and public service matters closely related to the production and life of enterprises and the masses, including the examination and approval of grass-roots stations, the examination and approval of township governments, public services and other matters, are all settled in the convenience service center for centralized, joint and unified handling.

At the same time, three of the seven villages in the township have set up village convenience service centers, and four villages have set up village convenience service stations according to local conditions. With village documents as agents, the specific person in charge is defined, the responsibilities of the person in charge of the center and the window staff are fulfilled, and the people are specifically helped to handle the application matters within their functions and powers. The towns and villages uniformly print the duty records, which improves the standardized process and forms an integrated operation pattern of rural linkage.

2. Open government affairs and improve work efficiency.

My township conscientiously do a good job in the examination, improvement and release of the contents of township government affairs and village affairs disclosure, and clarify the contents, forms, time limits, scope, examination procedures and responsible departments of government affairs and village affairs disclosure, and update them in time.

In order to make the convenience service center really play the role of facilitating the people and benefiting the people, our township has started with strengthening management and perfecting the system, and earnestly implemented the "eight openness", that is, the disclosure of work basis, working conditions, working procedures, processing time limit, work results, charging basis and charging standards; Implement the "five regulations", that is, direct handling of general matters, commitment handling of special matters, joint handling of major matters, handling of reporting matters, and clear answers to control matters.

Improve the system and deepen the service. According to the requirements of beautiful, orderly, unified and standardized environment, the internal management of office number identification, staff seat card, going out to inform, and public affairs column of the unit was standardized and standardized. Office job responsibilities, job agents, and work flow charts are all posted on the wall.

First, establish and improve the system, that is, the first inquiry responsibility system, the one-time notification system, the time-limited completion system, the accountability system, the complaint reporting system, the "ab post" work mode and other systems, and all the responsibilities and work processes of each post are on the wall. The second is a strict attendance system. All staff must sign in according to the normal working hours, clarify the specific responsibilities of the person in charge of the convenience service center and the window staff, and formulate specific assessment methods for staff.

Evaluation, rewards and punishments all provide a guarantee for the' normal operation' of the convenience service center; Third, a sketch map of posts was set up in the hall to list posts. The ab post is adopted to ensure that people go to work on weekdays. During working hours, our staff didn't leave their posts vacant, slip away from their posts, and made civilized language, enthusiastic, active, patient and meticulous publicity and explanation, and never quarreled with the working masses, which was well received. Fourthly, the standardized service systems such as hall reception, full-time agency, delay handling, appointment handling, door-to-door handling, information inquiry, policy and regulation consultation have been established and improved, and the service chain has been extended, and the interconnection with villagers' agency points has been realized through the e-government system, namely the information network.

Convenience service center is the "window" for the government to serve the society and the masses, the bridge and link between the party and the government and the masses, and an effective carrier to improve the construction of ruling ability under the new situation. Therefore, in my hometown, first, papers, pens and guides were placed to facilitate the masses to do things, and tables and chairs, newspapers and magazines were prepared to do things for the masses; The second is to make convenience contact cards, set up bulletin boards and suggestion books, and publicize the corresponding responsibilities, business scope and contact numbers of party and government leaders, station office leaders and convenience service center clerks to facilitate the masses.

Summary of the work of the staff of the convenience service center III. The party committee and the town government of Hulu Town actively study and implement the spirit of the 18th CPC National Congress and earnestly carry out the party's mass line education and practice activities around the general requirements of "building a strong city and a famous city" put forward by the municipal party committee and the municipal government. According to the development idea of "beautiful tiger deer, humanistic tiger deer and characteristic tiger deer", we will make clear the indicators of new rural construction in the town, refine the tasks one by one, and implement responsible leadership. After the whole town of * * *.

1, focusing on agricultural development.

Agriculture is the foundation for development. The town party committee and the town government always regard agriculture as the top priority of the town and are committed to optimizing the development environment of modern agriculture and agricultural infrastructure. Seize the weaknesses, clarify the advantages, and strive to promote the sound and rapid development of the town's agricultural economy.

First, accelerate the development of modern agriculture. We will spare no effort to ensure the construction of grain production functional zones and modern agricultural parks, implement the responsibility system for food safety, and fulfill the requirements of the municipal government. The total annual grain output was 8,080 tons, and the planting area was 25,500 mu. The quality and safety of agricultural products are guaranteed, and 200 batches required by the Municipal Bureau of Agriculture were selected, all of which were reported up to standard. More than 80 people were trained by RTVU, 25 people were trained by local driving schools/KLOC-0, and more than 300 people were trained by villages and towns.

The second is to improve agricultural infrastructure. The renovation projects of rural houses in 7 villages including Liming Village, Xiachengli Village, Xikou Village, Xinzhou Village, Liqun Village, Heli Village and Yanshan Village have been reported. The preliminary work has been carried out, and the houses in Xikou Village, Xiachengli Village, Xinzhou Village and Heli Village have been rebuilt 1.36 million square meters. Do a good job in standardization of meteorological disaster prevention and mitigation, and successfully complete the construction of standardized demonstration villages for meteorological disaster prevention and mitigation.

Carry out the work of four borders and three modernizations, do a good job in the greening ecology of our town, and complete the annual task of greening 350 mu of plains. Dongshan Village is newly established as an urban greening demonstration village, and Caizhai Village and Dongshan Village are established as urban greening demonstration villages. Ten characteristic fruit forest roads will be built and fruit trees will be planted for the greening of ten connecting roads between villages. The investment is 1 10,000 yuan, and the planting varieties are Xiangpao, Pomegranate, Myrica rubra, Kumquat and Loquat, which are both ornamental and practical.

2. Focus on the construction of beautiful countryside.

First, comprehensively promote environmental improvement. Mobilize party member cadres, villagers' representatives and the masses to actively participate, and focus on cleaning up and rectifying ditches and ponds along the Baixi River, along highways and in villages. By165438+1October 18, the whole town had treated 5,320.4 tons of domestic garbage, 0.602.4 tons of construction garbage, cleaned 340 ponds, 393 stinking ditches and cleared 28,020 meters of rivers.

The integrated treatment of domestic garbage collection and transportation in the whole town was fully started, and 30 natural villages were included in the centralized garbage removal scope. Establish a long-term mechanism for rural environmental sanitation, carry out special rectification of pig farm pollution, and complete the rectification of four pig farms. The town sewage treatment plant invested 1 10,000 yuan to upgrade and transform, and completed the anti-seepage and reinforcement project transformation of ecological pool and triangular pool, which has been put into use.

The second is to fully promote the renovation of Baixi River and small and medium-sized rivers. The renovation project of Baixijiang River has a total investment of 29.86 million yuan, with 5.5 kilometers of newly-built (reinforced) dikes, 1 traffic bridge/kloc-0, 2 drainage box culverts and 6 drainage culverts. At present, 90% of the total project progress has been completed, and it is planned to be completed before the end of February 20 -65438. The small and medium-sized river regulation project with a total investment of 30 million yuan was put into construction in the middle of 5438+ 10. At present, the East Pit, Liming Pit, Baifeng Pit, Shangjiaxi Village and Baixi Village of Xiyuankeng have started construction one after another, and strive to complete 50% of the engineering quantity before the Spring Festival.

The third is to solidly promote the comprehensive improvement of rural land. According to the detailed indicators of the "8 12" land consolidation project of the municipal party committee and government, according to the objectives and uses determined in the overall land use planning, and taking land consolidation, reclamation, development and the increase or decrease of urban and rural construction land as a platform, we will promote the comprehensive improvement of fields, water, roads, forests and villages and improve the production and living conditions in rural areas. At present, the reclamation project of 5 mu of rural land in Xikou Village has been completed.

The fourth is to solidly promote the remediation of rural domestic sewage. According to the goal of realizing the full coverage of domestic sewage treatment facilities in administrative villages this year proposed by the municipal party committee and the municipal government, our town plans to complete the rural domestic sewage treatment in 22 villages. At present, the preliminary work such as design, budget and price evaluation of these 22 villages has been completed. Bidding has been invited for 15 villages, 2 villages are being invited for bidding, and 7 villages are under construction, which will be basically completed before the Spring Festival. In addition, combined with the characteristics of rural areas in mountainous areas, a pilot project of treating distiller's grains by purifying domestic sewage was carried out in Wu Ge Village.

3. Pay attention to the construction of rural public services.

First, focusing on the construction of Cai Zhai ancient street, pay close attention to the protection and development of ancient dwellings. In order to do a good job in the protection and utilization of the ancient village of Cai Zhai, the town government workstation in Cai Zhai was established to solidly promote the smooth progress of Cai Zhai's work. Successfully declared the third batch of traditional ancient villages in China. Is applying to create a provincial-level historical and cultural village.

Up to now, more than one project 10 has been completed, such as renovation of ancient wooden causeway, new street, village entrance, power grid, partial house recycling and demolition, restoration of ancient street, relocation of vegetable market, hall maintenance, etc. One-mile-nine-bridge, the old street inside is transformed and afforested, and the floor of the house under planning and development is lowered.

The second is to speed up the construction of rural cultural facilities. Six villages in our town have built cultural auditoriums. Through a series of colorful activities, the cultural auditorium has become the main position to carry forward the socialist core value system and the main stage for villagers' cultural and recreational activities. This year, more than 10 people's lecture halls and moral lecture halls were held in the cultural auditorium of each village, and special activities such as enlightenment etiquette, respect for the elderly and golden wedding ceremony were also held, which set off a wave of advocating civilized etiquette and reported it in CCTV's "Morning News" column.

In the theme activities of studying and practicing socialist core values, the Cultural Auditorium, as the main battlefield, distributed nearly 10,000 proposals, collected and sorted out old stories, new stories and good stories, launched family self-education, and promoted the universal formation of socialist core values in rural areas.

Third, pay attention to rural medical security. Do a good job in the construction of village-level convenience service platform, recruit village-level agents through written interviews, and organize business training for 3 times. Annual labor inspection is carried out in 80 enterprises, and employers check labor employment and social insurance, urge enterprises to sign good labor contracts with employees, and safeguard the legitimate rights and interests of both employers and employees. Do a good job in the collection of rural medical insurance premiums. The whole town 18 administrative villages * * * completed 20,372 people's insurance coverage, and collected 6,776 yuan10.5 million yuan, with the participation rate of 97.7%, up10.5% year-on-year.

The fourth is to serve the rural network road construction. Strive to complete the indicators issued by the city, improve the construction of rural highway facilities, and ensure farmers' travel needs. In the whole year, the highway from Dingwu to Dingling in Gezhai Village was hardened 1.4km, and the pavement hardening project of Zhihongzhang Village in Xinzhou was completed by 0.8km.