A Summary of Five Articles on Hospital Guidance

Summary is a comprehensive and systematic review and analysis of the study, work or its completion in a period of time, which can make the mind clearer and the goal more clear, so it is necessary to make a good summary and write a good summary. The following is a summary of my carefully organized hospital guidance work, hoping to help everyone.

Summary of hospital guidance work 1

Over the past year, under the correct leadership of the hospital leaders and the nursing department, the guidance and consultation department has closely focused on patients and adhered to the people-oriented principle, pushing the guidance and consultation work to a new level. The guidance work is summarized as follows:

Guidance work includes consultation, accompanying consultation, sending consultation, communication and coordination, assisting in rescuing critically ill patients, providing boiled water, distributing disposable water cups, examining patients with mobility difficulties and hospitalization, providing wheelchairs and bicycles free of charge, and distributing various newspapers, health education publicity materials and department profiles; The information desk is also equipped with needle and thread, scissors and other convenient service measures. These things are very inconspicuous, but if they are done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital and destroy the overall service image of the hospital.

Summary covers a person's excellent side and insufficient side at work, which can make people know themselves more clearly and improve themselves faster, so as to better participate in the work, give play to their advantages and show their talents in the future. However, how to do a good job summary?

After working for a long time, some people will disdain the consulting work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of consultants can easily be spent on trivial things day after day, and passion is the most valuable service trait. Losing passion in service is like losing one's soul.

First of all, establish new concepts and improve the professional responsibility of tour guides.

In mid-August, 20__, the leaders of the Management Committee organized an outward bound training activity for all our employees on business trip, which I will never forget. In this expansion, I have more contacts with more colleagues, and also let me integrate into the group more quickly. Simultaneous communication

1, serving patients well means knowing the hospital environment and related matters. Consultants are the "green card" of patients, and we are the receptionists when patients come to see a doctor. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.

2. To serve patients well, we should be a "walking dictionary" of hospitals that patients can't answer. As the first stop of hospital service, I have to contact people of different ages and personalities every day. How to make these people with different needs hope to come and return with satisfaction is the biggest test of consultants' knowledge, wisdom and communication skills. They should not only be familiar with the environmental characteristics, technology and equipment strength of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. We even need to know the medical characteristics of other hospitals. When we meet the needs of patients through appropriate speech and extensive knowledge, we win the trust and recognition of patients in a very short time. It builds a bridge between patients and hospitals.

Second, through various trainings, the overall quality of consultants has been improved.

The key to improving service quality lies in the improvement of service personnel's quality, but it will not happen overnight. In particular, we are faced with a newly recruited tour guide who knows nothing about the hospital, so that she can never be familiar with the environment, master certain theoretical knowledge and professional skills, and improve the quality of the tour guide by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that the tour guide can have a high professional quality. The guidance work, like other nursing work, should not be underestimated, and it is the window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.

Thirdly, the implementation of the new standards has improved the work quality and efficiency of tour guides.

Attach importance to clinical scientific research work, actively participate in various scientific research work in departments and achieve relevant results. At present, there are still related topics, which can adhere to the integration of theory with practice, summarize clinical data and actively write papers. There are several papers to be published at present. At the same time, we should conscientiously complete the teaching work of interns and doctors studying in other colleges, set an example, actively guide the doctors at the next level to complete their study and diagnosis, and be responsible for teaching the "three basics" training and lectures to further improve the basic theoretical knowledge.

Pay attention to personnel training and actively guide the work of doctors at the next level since taking office. In the training of maternal and child health care personnel, I undertook the task of organizing teaching, with more than 2,000 maternal and child health care personnel at all levels, which improved the working ability of maternal and child health care personnel at all levels and really played the role of business backbone.

Due to the lack of clear objectives in the guidance work, it is difficult to evaluate the service quality with data and it is also difficult to quantify it. Up to now, there is no special institution or course to train instructors, which is different from the training of medical nursing knowledge. In order to improve the work quality and efficiency of instructors, hospital leaders invited teachers from Lixin Company to guide the work, and planned the responsibilities, system, workflow, training plan and assessment standards of the instructors. In order to improve the work enthusiasm of consultants, break the state of doing too much and doing too little, doing well and doing poorly, a job incentive plan based on improving job responsibilities and service processes is formulated, which is linked to salary.

Fourth, scientifically manage the outpatient area and create an orderly medical environment.

Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. Reading guidance nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.

Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.

Carry out advanced education in depth and improve the political and ideological quality of cadres and workers. Since July this year, our hospital has resolutely implemented the overall deployment and work requirements of the county party committee on carrying out advanced education activities, unified our thinking, strengthened our confidence, carefully searched for the shortcomings in ideals and beliefs, party member consciousness, ruling consciousness, dedication responsibility, ideological style and political theory level, work style and work ability, and carried out advanced education through free clinics and donations to primary health centers. It has achieved the goal of being educated in party member and benefiting the people, and further improved the education level of hospital cadres and workers in saving lives and serving the people wholeheartedly. Through four measures, such as "Honest and Healthy, Satisfied with the Hospital", organizing "angels in white Style Exhibition, party member Image Building", carrying out "Hospital Management Year" and implementing "Medical Benefits Project", the progress of all hospital work has been promoted.

The most important thing in receiving visitors is attitude. The receptionist should be friendly, keep smiling when talking with people, carefully and patiently ask the purpose of the visitor's visit, and then make a preliminary screening to determine how to deal with it.

Summary of hospital guidelines 2

Outpatient guidance desk is an important service window of the hospital. With the in-depth development of hospital civilization construction, its service scope has already broken through the single concept of learning guidance and become the window of comprehensive services such as outpatient learning guidance, medical consultation, health education and convenience service. Especially with the increasingly fierce social competition, the competition between hospitals is also constantly sublimation. The role of the counseling desk has been paid more and more attention and is playing an increasingly important role. In the past 20 years, under the great attention of hospital leaders, the guidance desk has always adhered to the service tenet of "three good and one satisfaction". Closely around the patient as the center, adhere to the people-oriented, improve the management and service system. The work of our department for 20__ years is briefly described as follows:

Guidance work includes consultation, accompanying consultation, sending consultation, communication and coordination, assisting in rescuing critically ill patients, providing boiled water, distributing disposable water cups, checking and providing wheelchairs for patients with mobility difficulties and hospitalized patients free of charge, distributing various newspapers, health education publicity materials and department profiles, etc. These things are very inconspicuous, but if they are done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect the goodwill and trust in the hospital. After working for a long time, some people will disdain the consulting work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of consultants can easily be spent on trivial things day after day, and passion is the most valuable service trait. Losing passion in service is like losing one's soul.

In the past 20 years, with the in-depth development of hospital civilization construction, under the close attention and guidance of hospital leaders, the guidance desk in our hospital has been gradually improved, becoming a window for comprehensive services such as outpatient guidance, medical consultation, health education and convenience service. This year, the information desk * * * received a total of 674 outpatient consultations18 person-times, 3,960 hospitalized person-times, measured blood pressure 1464 person-times, 540 critically ill patients received physical examinations, and 22 158 person-times.

Person-times, distributed more than 6000 copies of promotional materials. Free disposable cups for patients, free wheelchairs, carts and other convenient services for patients with mobility difficulties.

First of all, establish new concepts and improve the professional responsibility of tour guides.

1, serving patients well means knowing the hospital environment and related matters. Consultants are the "green card" of patients, and we are the receptionists when patients come to see a doctor. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.

2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, I have to contact people of different ages and personalities every day. How to make these people with different needs hope to come and return with satisfaction is the biggest test of consultants' knowledge, wisdom and communication skills. They should not only be familiar with the environmental characteristics, technology and equipment strength of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. We even need to know the medical characteristics of other hospitals. When we meet the needs of patients through appropriate speech and extensive knowledge, we win the trust and recognition of patients in a very short time. It builds a bridge between patients and hospitals.

Second, through various trainings, the overall quality of consultants has been improved.

The key to improving service quality lies in the improvement of service personnel's quality, but it will not happen overnight. In particular, we are faced with a newly recruited tour guide who knows nothing about the hospital, so that she can never be familiar with the environment, master certain theoretical knowledge and professional skills, and improve the quality of the tour guide by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that the tour guide can have a high professional quality. The guidance work, like other nursing work, should not be underestimated, and it is the window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.

Third, scientifically manage the outpatient area and create an orderly medical environment.

Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. Reading guidance nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.

In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.

Summary of hospital guidance work 3

Over the past year, under the correct leadership of hospital leaders and department leaders, the guidance department has closely focused on patients, adhered to family-friendly and one-stop service, and promoted the smooth development of guidance work. The guidance work is summarized as follows:

First, establish new ideas and improve the sense of responsibility of the guides.

In order to better serve patients, the staff in our hospital are well aware of the hospital environment and related matters. The guide is the patient's "green card". When patients come to see a doctor, we are receptionists. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments, and we are the coordinators; Our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust. We strive to meet the needs of patients, win the trust and recognition of patients, and build a bridge between patients and hospitals through our proper speech and extensive knowledge in a very short time.

Two, through business learning, improve the overall quality of instructors.

In order to improve the service quality, we will take improving the quality of service personnel as the basic point. By formulating relevant responsibilities, systems, codes of conduct, professional training, etiquette training, etc. We can improve the quality of tour guides and make them highly professional. Guidance work, like other nursing work, cannot be underestimated. It is the window to reflect the hospital's quality service. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.

Three, the implementation of new standards, improve the quality and efficiency of instructors.

Due to the lack of clear objectives in the guidance work, it is difficult to evaluate the service quality with data and it is also difficult to quantify it. So far, there is no institution or course for training instructors, and guidance training is different from medical nursing knowledge training. In order to improve the work quality and efficiency of instructors, hospital leaders personally guided the guidance group, and planned the responsibilities, systems, workflow and assessment standards of guiding nurses, which improved the quality and efficiency of guidance work.

Fourth, scientifically manage the outpatient area and create an orderly medical environment.

1. There is a clear division of labor in guiding nurses' triage work. There are two guiding nurses in the lobby on the first floor, which are divided into guiding nurses and guiding nurses in the lobby. Nurses at the guidance desk are mainly responsible for coordinating the work of various departments in the hospital, registering physical examination personnel, and being responsible for health education and publicity in the hospital. The nurses in the lobby on the first floor are responsible for the clear triage of patients in our hospital in the future, helping patients to seek medical treatment more conveniently and quickly. The guiding nurse on the second floor is responsible for timely and accurately diverting patients to various departments. The guiding nurse on the third floor and the fourth floor was replaced by the ward nurse.

2. Outpatients are eager to seek medical treatment, which often causes unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. Guide nurses to be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, keep a cool head, appease the impatience of patients, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.

Summary of hospital guidance work 4

Dear leaders and nursing sisters: Good afternoon!

It is a great honor to attend this lecture on quality nursing service today and discuss it with all nursing sisters. The topic of my speech today is "Smile, Care for Service, Care for Life with Heart". When patients enter the building of the Second People's Hospital, the first thing they see is consultation. Every morning between 8:00- 10:00, many people come to the hospital, and the information desk often comes one after another. However, we are not in a hurry or bored. We answered their questions with a smile and made a detailed triage according to their condition. Guiding outpatient service not only registers, pays fees and takes medicine for frail elderly patients, but also accompanies patients with mobility difficulties, which solves some practical difficulties encountered by patients and their families in the process of seeing a doctor.

It's easy to say "spread love with your heart, be a doctor, provide excellent service and ensure quality", but it's hard to persevere. A greeting, a smile, a look, a helping hand, a glass of water, and accompanying patients for related examinations all require patience and enthusiasm. As a doctor in the inpatient department, my main task is to escort patients to the hospital and guide them to see a doctor. In the face of patients in need, I always smile and take the initiative to ask' hello aunt! Can I help you? When I meet a patient with inconvenient hands and feet, I will come forward to help or push a wheelchair. When a patient goes for a check-up on rainy days, I take out a spare umbrella to protect the patient from the rain and tell them,' Be careful when it rains, the road is slippery'. I met a lying-in woman who had just been discharged from the hospital with a baby in her hand or something. I quickly stepped forward to help,' The baby is cute, come on, let's hug'. Sometimes some grandmothers or grandfathers come to visit the sick or find someone, and they don't know how to find them. As a tour guide, I enthusiastically asked her (him),' Grandma, where are you going? Who are you looking for? When grandma said that one of her relatives was in hospital here, she came to visit him, but I didn't know where he lived, so I would ask her,' Grandma, what's your relative's name?' After learning the patient's name, take her to the entry-exit window to ask, and then take her to find her relatives. Then grandma took my hand and thanked me sincerely and said, "Thanks to you! Otherwise I don't know how to find it. " This kind of thing often happens. Through these trivial details, I can convey my warm and careful service as a guiding nurse. At the same time, after finishing my work, I will always be proactive, patient, careful, meticulous and comprehensive. Find patients' needs in time at work, solve their urgent needs, give full play to their instincts, constantly improve the level of guidance and nursing, guide them throughout the process, receive patients' questions and answers, and take good care of every patient.

We have no grandiloquence or earth-shattering deeds. We reflect our service quality and the value of nurses in ordinary posts to touch every patient. Patient-centered, I am honored, I am a nurse! My speech is over, thank you!

Summary of hospital guidance work 5 pages

For 20 years, my job was to be a guide nurse at the front desk. Front desk consultation is a challenging job, because all kinds of patients have it, and all kinds of questions are varied and sometimes ridiculous. I can answer them seriously and patiently. The patient's satisfied smile is the driving force of our work.

Our work includes consulting, accompanying doctors, sending doctors, communicating and coordinating, checking patients with mobility difficulties and inpatients, providing wheelchairs and flat cars free of charge, distributing various newspapers, health education publicity materials and department profiles; These things are unremarkable, but done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital and destroy the overall service image of the hospital.

After working for a long time, some people will despise our work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of our employees can easily be exhausted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like losing one's soul.

First of all, establish new concepts and improve employees' sense of professional responsibility.

1, serving patients well means knowing the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.

2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is a test of our staff's knowledge, wisdom and communication skills. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through appropriate conversation and extensive knowledge. It builds a bridge between patients and hospitals.

Second, through various trainings, the overall quality of employees has been improved.

The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like other nursing work, can not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.

Third, scientifically manage the outpatient area and create an orderly medical environment.

Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.

In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.